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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164768 Views
  • 32 replies
  • 9 likes
  • 164768 Views
  • 32 replies
  • 9 likes

Superuser Contribution Incluir dependente em plano família

Excluí uma conta premium familiar e reativei outra conta antiga premium familiar. Minha esposa não consegue voltar para a conta antiga pois aparece uma mensagem de que não pode ser incluída em plano família em período menor que 12 meses. Já excluí a ...

  • Visitor
  • Excluí uma conta premium familiar e reativei outra conta antiga premium familiar. Minha esposa não consegue voltar para a conta antiga pois aparece uma mensagem de que não pode ser incluída em plano ...
  • Lyubka
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot see the lyrics anymore.

I used to be able to see lyrics on the bottom of my screen, but can’t anymore.

  • Visitor
  • I used to be able to see lyrics on the bottom of my screen, but can’t anymore.
  • Lyubka
  • Moderator
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account en kinderen van gescheiden ouders

Als mijn dochter om de week het weekend bij mij is, werkt het Family account dan ook in de periode dat ze niet bij mij is? Met andere woorden, hoe en hoe vaak controleert Spotify of ze op het adres woont dat hoort bij het hoofdaccount? Feitelijk woon...

  • Newbie
  • Als mijn dochter om de week het weekend bij mij is, werkt het Family account dan ook in de periode dat ze niet bij mij is? Met andere woorden, hoe en hoe vaak controleert Spotify of ze op het adres w...
  • MihailY
  • Moderator
  • 3249 Views
  • 3 replies
  • 1 likes
  • Other
    scheiden
  • 3249 Views
  • 3 replies
  • 1 likes

gift card. Useless?

PlanPremiumCountryUSA My Question or Issue My son got a spotify gift card for Christmas. He's already a part of my family plan and I just saw the fine print(after trying to redeem) that it can only be used for a Individual Spotify Premium account. Wh...

  • Regular
  • Plan Premium Country USA   My Question or Issue   My son got a spotify gift card for Christmas. He's already a part of my family plan and I just saw the fine print(after trying to r...
  • rfkmartin
  • Regular
  • 442 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 442 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me saco del plan familiar porque no confirmé la dirección, que puedo hacer?

Me mandaron un correo para confirmar la dirección y no lo ví hasta después de un mes por qué ya mi cuenta no era premium

  • Visitor
  • Me mandaron un correo para confirmar la dirección y no lo ví hasta después de un mes por qué ya mi cuenta no era premium
  • Lyubka
  • Moderator
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been paying for premium family but my family can log in

I have been paying for premium family but my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting several times and I watch my family members put in the same ad...

  • Visitor
  • I have been paying for premium family but my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting several t...
  • Alex
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gick med i "family" vilket resulterade i att min fru fick reklam i sin.

Både jag och min fru, Eva Claesson, har Spotify utan reklam. Betalar ju för det.. När jag gick med i "Family" där Eva nu skall ingå, fick hon plötsligt reklam i sinn "Spotify" Hur skall vi göra för att hon skall slippa reklamen?Hälsningar David

  • Visitor
  • Både jag och min fru, Eva Claesson, har Spotify utan reklam. Betalar ju för det.. När jag gick med i "Family" där Eva nu skall ingå, fick hon plötsligt reklam i sinn "Spotify" Hur skall vi göra för a...
  • Dian
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am unable to join the family membership because I can't change my country

I am currently on holiday in another country and I was reminded to join the family membership although I can't as I already changed my country because of the messages that have appeared and now I cannot change my location.Please help

  • Visitor
  • I am currently on holiday in another country and I was reminded to join the family membership although I can't as I already changed my country because of the messages that have appeared and now I c...
  • Dian
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

I am unable to join the family membership because I can't change my country

I am currently on holiday in another country and I was reminded to join the family membership although I can't as I already changed my country because of the messages that have appeared and now I cannot change my location.Please help

  • Visitor
  • I am currently on holiday in another country and I was reminded to join the family membership although I can't as I already changed my country because of the messages that have appeared and now I c...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to add son to premium, default address city is wrong

Trying to add son to premium, default address city is wrong and he is getting an error message that the address is wrong but he tried correcting it and it's unable to be corrected. Please help. Address should be 118 Kings Road Plymouth Meeting PA; yo...

  • Visitor
  • Trying to add son to premium, default address city is wrong and he is getting an error message that the address is wrong but he tried correcting it and it's unable to be corrected. Please help. Addre...
  • OscarDC
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Family Plan doesn’t stay on my account

PlanFree/PremiumPremium FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son sent me a link for Spotify premium family plan and it worked, but onc...

  • Visitor
  •   Plan Free/Premium Premium Family Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 1 replies
  • 0 likes

What happens to a user's playlist when adding them to another plan?

I want to add a family member to a family premium plan. What will happen to their playlist? Will they lose it?

  • Visitor
  • I want to add a family member to a family premium plan. What will happen to their playlist? Will they lose it?
  • AdamDamon
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

change accounts on the family plan

I go to spotify accounts - premium familiar, and I can see all the accounts, but I can't change the email adress of them. I want to change two emails, how can I do it?Thanks

  • Visitor
  • I go to spotify accounts - premium familiar, and I can see all the accounts, but I can't change the email adress of them. I want to change two emails, how can I do it? Thanks
  • kaworu_bloodpaw
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Sonos will override Apple CarPlay

While listening to Spotify on Apple CarPlay. If someone at home runs Spotify thru Sonos then it will change songs on CarPlay while mobile.

  • Visitor
  • While listening to Spotify on Apple CarPlay. If someone at home runs Spotify thru Sonos then it will change songs on CarPlay while mobile.
  • kaworu_bloodpaw
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

I live in india & i have spotifyduo why cant my sibling use it from london?

I live in India & i have Spotify duo membership why cant my sibling use it from London? I brought it so we can use it .

  • Visitor
  • I live in India & i have Spotify duo membership why cant my sibling use it from London? I brought it so we can use it .
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prevent enabling explicit content

I am the plan manager and am able to turn explicit content off for my family. The issue is that when my family are logged in on their own devices, they are able to turn it back on! What is the point of that? Does anyone know if this is by design or d...

  • Newbie
  • I am the plan manager and am able to turn explicit content off for my family. The issue is that when my family are logged in on their own devices, they are able to turn it back on! What is the p...
  • Yordan
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Change of Address without having to delete account

Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!

  • Visitor
  • Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!
  • Yordan
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 208 Views
  • 1 replies
  • 0 likes

Switching primary account on Family issues

.PlanPremium FamilyCountryUSADevice(iPhone 11)Operating System(iOS 16.1.2) My Question or IssueSo we switched which account our premium family subscription was paying for the subscription from my wife’s to mine. My wife has accepted my invitation to ...

  • Visitor
  • . Plan Premium Family Country USA Device (iPhone 11) Operating System (iOS 16.1.2)   My Question or Issue So we switched which account our premium family subscription was paying for t...
  • kaworu_bloodpaw
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes