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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95970 Views
  • 32 replies
  • 5 likes
  • 95970 Views
  • 32 replies
  • 5 likes

Removeram uma pessoa do plano familiar

Eu usava o plano familiar junto com o meu irmão e, após solicitarem a confirmação do endereço, me removeram do dia para noite. Moramos na mesma casa e eu preenchi o mesmo endereço de sempre. Seria possível me indicar o motivo e consertar o problema?

  • Newbie
  • Eu usava o plano familiar junto com o meu irmão e, após solicitarem a confirmação do endereço, me removeram do dia para noite. Moramos na mesma casa e eu preenchi o mesmo endereço de sempre. Seria po...
  • Bittencourt
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

PlanPremiumCountryBrasilDeviceSamsung Grand Prime 2Operating SystemAndroid My Question or IssueOi, 2 meses atrás tentei sair de um plano familiar e o spotify diz que saí, fui em gerenciar plano, alterar ou cancelar, cancelar o premium e quero e, entã...

  • Casual Listener
  • Plan Premium Country Brasil Device Samsung Grand Prime 2 Operating System Android   My Question or Issue Oi, 2 meses atrás tentei sair de um plano familiar e o spotify diz que saí, fui...
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 258 Views
  • 3 replies
  • 0 likes

Premium family listening offline not working

I upgraded my account to premium family but we can not listen offline on ipods, why? That was one of the main reasons for upgrading. I'll cancel all together if it doesn't serve its purpose. PlanFamily premium

  • Casual Listener
  • I upgraded my account to premium family but we can not listen offline on ipods, why? That was one of the main reasons for upgrading.  I'll cancel all together if it doesn't serve its purpose.&n...
  • Billy-J
  • Spotify Star
  • 358 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 358 Views
  • 3 replies
  • 0 likes

Family Members don’t receive the invite

PlanPremium family Country Netherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi there, i have a family account but my daughters don’t receive the invite on their Hotmail accou...

  • Newbie
  • Plan Premium family  Country Netherlands   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi t...
  • Billy-J
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Family Member Automatic remove from the list

Hello, I have a question about the Premium Family package, I have invite my brother account to join the Premium Family, I send the invitation and he fill the form and he success join the package. But in a few day he gone from the list automatically, ...

  • Casual Listener
  • Hello,   I have a question about the Premium Family package, I have invite my brother account to join the Premium Family, I send the invitation and he fill the form and he success join the p...
  • Peter
  • Spotify Legend
  • 386 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 386 Views
  • 5 replies
  • 1 likes

Unable to join Premium for Family - keep getting 'Something went wrong' when submitting information

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy 8Operating SystemNot sure My Question or Issue

  • Regular
  • Plan Premium Country United Kingdom Device Samsung Galaxy 8 Operating System Not sure   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 485 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 485 Views
  • 7 replies
  • 0 likes

Didnt receive google home mini

PlanPremiumCountryCanada My Question or Issue Ive ordered my google mini from the promotion but forgot my civic address, its been returned to sender and im trying to see if theres a way to send me another one. Ive contacted google and they said that ...

  • Newbie
  • Plan Premium Country Canada   My Question or Issue   Ive ordered my google mini from the promotion but forgot my civic address, its been returned to sender and im trying to see if th...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Kicked out of Family Plan/Address Confirmation

PlanPremium for FamilyCountryHondurasDeviceiPhone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI received an email asking for confirmation on my address in regards to my family plan. I did not see this message within th...

  • Newbie
  • Plan Premium for Family Country Honduras Device iPhone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I received an email asking for c...
  • Billy-J
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members

My Question:Hello, i try to add my daughter and my brother to my spotify family subscription, but they are banned from it because spotify can’t confirm address and I don’t remember how I wrote it to my account (address format). i have no time to canc...

  • Casual Listener
  • My Question: Hello, i try to add my daughter and my brother to my spotify family subscription, but they are banned from it because spotify can’t confirm address and I don’t remember how I wrote i...
  • Katerina
  • Spotify Legend
  • 514 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 514 Views
  • 7 replies
  • 0 likes

Superuser Contribution Upgraded to family

I upgraded my account from premium to family. The first payment at family has been taken but I’m struggling to use it.im signed in on my phone and my daughter in hers but it won’t let us play simultaneously? She cuts me off or I cut her offant help w...

  • Newbie
  • I upgraded my account from premium to family. The first payment at family has been taken but I’m struggling to use it. im signed in on my phone and my daughter in hers but it won’t let us play s...
  • Katerina
  • Spotify Legend
  • 278 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution Googe Home mini UK

Hi, So I upgraded to Spotify family on 18/04/19, expected to receive something to claim the free Google Home mini and so far I've received nothing, can anyone from Spotify help ?. Kind Regards, Chris

  • Gig Goer
  • Hi, So I upgraded to Spotify family on 18/04/19, expected to receive something to claim the free Google Home mini and so far I've received nothing, can anyone from Spotify help ?. Kind Regards, Chris
  • dirtycaah
  • Casual Listener
  • 362 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 362 Views
  • 6 replies
  • 0 likes

Superuser Contribution Google Home Mini offer

Family Premium Country UK DeviceSamsung Galaxy 7Operating System Android How do you claim the free Google Home Mini when I signed up for the family premuim plan I was sent email but I clicked on the link it was going to charge me for the Google Home ...

  • Casual Listener
  • Family Premium  Country UK   Device Samsung Galaxy 7 Operating System  Android    How do you claim the free  Google Home Mini when I signed up for the family p...
  • Katerina
  • Spotify Legend
  • 1154 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1154 Views
  • 7 replies
  • 0 likes

Superuser Contribution I can't register for my Google home mini

I have just paid for family and I am a first time subscriber. I am trying to register to get my Google home mini now and when I go to the registration page and click on the link it redirects me to the home page. Am I doing something wrong or is there...

  • Newbie
  • I have just paid for family and I am a first time subscriber. I am trying to register to get my Google home mini now and when I go to the registration page and click on the link it redirects me to t...
  • Katerina
  • Spotify Legend
  • 1028 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 1028 Views
  • 4 replies
  • 1 likes

Superuser Contribution Shareing playlist with family members

PlanPremiumCountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I'm a premium member with lots of playlists made by myself. I'm thinking about add a famil...

  • Newbie
  • ...remium member with lots of playlists made by myself. I'm thinking about add a family subscription but I'd like to know if I'll be able to share my playlists with all family members, so If someone c...
  • Katerina
  • Spotify Legend
  • 753 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 753 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I am one of Premium for Family, but it seems that I was still in Free Plan on Android.

PlanPremium for FamilyCountryHong KongDeviceOnePlus A5000Operating SystemAndroid 9.0.0 My Question or IssueI am one of Premium for Family, but it seems that I was still in Free Plan on Android.My Android Spotify version is 8.5.3.716 (the latest versi...

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  • Newbie
  • Plan Premium for Family Country Hong Kong Device OnePlus A5000 Operating System Android 9.0.0   My Question or Issue I am one of Premium for Family, but it seems that I was s...
  • Katerina
  • Spotify Legend
  • 565 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 565 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium and family

Ik heb een actie ( 3 maanden 0,99 cent ) door laten lopen en dus ook de prijs voor spotify premium elke maand betaald (12,95). Nu mijn vader een family account heeft geopend zit ik daar in maar ik kan niet meer in mijn oude account om mij hiervoor af...

  • Newbie
  • Ik heb een actie ( 3 maanden 0,99 cent ) door laten lopen en dus ook de prijs voor spotify premium elke maand betaald (12,95). Nu mijn vader een family account heeft geopend zit ik daar in maar ik k...
  • Daisy
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist in family

PlanPremium family planCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to a family plan, how do my kids see their playlists once they've log...

  • Casual Listener
  • Plan Premium family plan Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Peter
  • Spotify Legend
  • 314 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Cannot add sister to family plan

I invited my sister to my Family plan. She accepted the invitation and the subscription worked for a while, but then she was reverted to Free user and gets an error when she tries to join my Family plan again. We DO live in the same address, and I re...

  • Casual Listener
  • I invited my sister to my Family plan. She accepted the invitation and the subscription worked for a while, but then she was reverted to Free user and gets an error when she tries to join my Family p...
  • Glognark
  • Casual Listener
  • 863 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 863 Views
  • 10 replies
  • 0 likes

The address isnt passing

My Question or Issue I have a family account on spotify, 2 of my invites cant access because the address doesnt match, but the address is correctly entered, what can i do?

  • Newbie
  •     My Question or Issue   I have a family account on spotify, 2 of my invites cant access because the address doesnt match, but the address is correctly entered, what can i d...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 1 replies
  • 0 likes