change family members

[EstherJB]

Hi all,

I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. https://support.spotify.com/de/article/invite-remove-family-member/), however, this page has been showing 'please try again later' for the last two months (I tried a few times every week). How can I remove a family member to add a new one?

Best

Esther

[kaworu_bloodpaw]

There should be a Manage your Family accounts button somewhere on this page. Can you see it?

[EstherJB]

oh thank you for your reply, I only saw it now!

no, I do not see that button. Also, it confusingly shows 'your plan: Spotify Free', which is definitely not true. I pay for a family account every month and I also listen to music without any trouble. Maybe thisis the problem?

[EstherJB]

it WORKS! for anyone ever having this issue: when I log in with my email address it does not work, but when I log in with my user name I can see my family.