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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75676 Views
  • 32 replies
  • 5 likes
  • 75676 Views
  • 32 replies
  • 5 likes

Cannot accept the invitation

We're the friends living together at the same house this is why we prefer the Spotify Family. My friend sent the invitation however when I wrote the address (I'm %100 sure what my address is), It says you're unable to join. How I can solve this probl...

  • Casual Listener
  • We're the friends living together at the same house this is why we prefer the Spotify Family. My friend sent the invitation however when I wrote the address (I'm %100 sure what my address is), I...
  • Brunelicia
  • Spotify Star
  • 216 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 216 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family members kicked off on holidays?

PlanPremiumCountrySingapore Device(iPhone Samsung PC)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We have a familyplan running in Singapore for my wife and I and 2 kids.My wife and I travelled to the US 2 days ago for ...

  • Newbie
  • Plan Premium Country Singapore  Device (iPhone Samsung PC) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  We have a familyplan r...
  • Guido
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile App Wont Upgrade Fully to Premium

PlanPremiumCountry CanadaDeviceiPhone XOperating SystemWindows 10 My Question or IssueI recently joined a fmaily plan for spotify premium. My desktop app is fully upgraded, and has all the premium features. Though on my iPhone X, I don't think it has...

  • Newbie
  • ...nderneath. There is so songs tab, or anything else that the rest of the members of the family plan have.   Additionally, when I saved an album, the songs themselves would have to be saved again s...
  • Katerina
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

premium to family plan and lost playlist

Plan-Premium to family planCountry-USA DeviceiPhone 7, Operating SystemiOS 10 My Question or Issue Hello.. Originally, my husband and I were on premium plans. Last night we switched to Family Plan. I apologize in advance if this confusing, but honest...

  • Casual Listener
  • Plan-Premium to family plan Country-USA   Device iPhone 7,  Operating System iOS 10    My Question or Issue  Hello.. Originally, my husband and I were on premium p...
  • stameneP3
  • Casual Listener
  • 880 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 880 Views
  • 2 replies
  • 1 likes

Google Home Mini - Scam Promotion

PlanPremium Family Country USADeviceiPhone 8Operating SystemiOS 10 My Question or Issue I received a special promotional code from Spotify for a complimentary Google Home Mini. I immediately purchased the item in mid-December through Google Store. I ...

  • Newbie
  • Plan Premium Family  Country  USA Device iPhone 8 Operating System iOS 10   My Question or Issue   I received a special promotional code from Spotify for a c...
  • Neko76
  • Newbie
  • 5293 Views
  • 1 replies
  • 11 likes
  • Premium for Family
  • 5293 Views
  • 1 replies
  • 11 likes

Superuser Contribution Probleem met familie abbo

Goeie dag, heb nu een maandje spotify familie abbonoment. Deze **bleep** ik samen met mijn vriendin en we wonen samen.nu staat er dat je gescheiden sugesties hebt maar onze sugesties staan samen. En elke keer al ik aan het luisteren ben en zij gaat o...

  • Newbie
  • Goeie dag,   heb nu een maandje spotify familie abbonoment.  Deze **bleep** ik samen met mijn vriendin en we wonen samen. nu staat er dat je gescheiden sugesties hebt maar onze sugestie...
  • Daisy
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Richiesta

Se avviassi Spotify family e risiedessi in un altro indirizzo potrei far accedere anche le mie due sorelle che sono con i miei genitori?

  • Newbie
  • Se avviassi Spotify family e risiedessi in un altro indirizzo potrei far accedere anche le mie due sorelle che sono con i miei genitori?
  • Daisy
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out from Spotify Family subscription

PlanPremium (Family) Country Philippines DeviceHuaweiOperating SystemAndroid Oreo My Question or Issue My mom was kicked out from our Spotify family subscription. She's not aware that Spotify sent her an email for verification. Can you please help us...

  • Regular
  • Plan Premium (Family)  Country  Philippines  Device Huawei Operating System Android Oreo   My Question or Issue  My mom was kicked out from our Spotify family...
  • Daisy
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • family
  • 249 Views
  • 1 replies
  • 0 likes

Family premium is not working

PlanPremiumCountry NetherlandsDeviceIphone 7Operating SystemiOS 12.2.1.2 My Question or IssueHi, my brother changed the spotify account to a family premium. I accepted his invited but since then I only have a free membership and I cannot change it to...

  • Newbie
  • Plan Premium Country  Netherlands Device Iphone 7 Operating System iOS 12.2.1.2   My Question or Issue Hi, my brother changed the spotify account to a family premium. I accepted h...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Im under a family subscription, if i cancel mine out of nowhere will the other accounts vanish too?

PlanPremiumCountry AUDeviceIphone xsOperating SystemLatest My Question or Issueim Under a family subscription.. but if i cancel my subscription out of nowhere, will the other accounts under the family sub be cancelled too ?

  • Newbie
  • Plan Premium Country  AU Device Iphone xs Operating System Latest   My Question or Issue im Under a family subscription.. but if i cancel my subscription out of nowhere, will t...
  • Maxim
  • Spotify Star
  • 1101 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1101 Views
  • 1 replies
  • 0 likes

Email to invite family member NEVER sends.

I've tried this on multiple computers, multiple browsers, and multiple phones. No matter what I do there is no solution to this. I cannot send an email to invite a family member. It has not send no matter how many times I've tried over the last year....

  • Newbie
  • I've tried this on multiple computers, multiple browsers, and multiple phones. No matter what I do there is no solution to this. I cannot send an email to invite a family member. It has not send no m...
  • Nico
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Can't get my daughter up and running, 'submit' button stays greyed out.

PlanPremiumCountry AustraliaDevicevariousOperating SystemAndroid My Question or IssueMy daughter gets the invite and we fill the details in but the 'submit' button stays greyed and we can't submit. I have tried re sending the invite and tried her pho...

  • Newbie
  •   Plan Premium Country  Australia Device various Operating System Android   My Question or Issue My daughter gets the invite and we fill the details in but the 'submit'...
  • Nico
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

uscita da un piano famiglia

vorrei uscire da un piano famiglia ma non ci riesco, dopo aver effettutuato tutta la procedura per annullare l'abbonamento, rimane tutto semplicemente uguale a prima come se non avessi cambiato nulla non sono io il gestore del abbonamento e non so se...

  • Casual Listener
  • vorrei uscire da un piano famiglia ma non ci riesco, dopo aver effettutuato tutta la procedura per annullare l'abbonamento, rimane tutto semplicemente uguale a prima come se non avessi cambiato nulla...
  • eL999
  • Casual Listener
  • 1580 Views
  • 5 replies
  • 0 likes
  • family
  • 1580 Views
  • 5 replies
  • 0 likes

Modifica account da Premium a Family

PlanFamiyl/PremiumCountryItaly My Question or Issue Ho (avevo?) un abbonamento Premium, poi abbiamo sottoscritto un abbonamento Family e, tramite invito, sono passata a quello. Ora non posso però disattivare l'abbonamento premium perché entrando con ...

  • Newbie
  • Plan Famiyl/Premium Country Italy     My Question or Issue  Ho (avevo?) un abbonamento Premium, poi abbiamo sottoscritto un abbonamento Family e, tramite invito, sono p...
  • Brunelicia
  • Spotify Star
  • 704 Views
  • 1 replies
  • 0 likes
  • family
  • 704 Views
  • 1 replies
  • 0 likes

unable to join family plan

Hi everyone,I just changed my spotify premium to spotify family so my family members can use it too.Well when I send invite to my brother he is unable to join. I have no idea why, i cheched if he is writing the adress right and he is, so why he can't...

  • Casual Listener
  • Hi everyone, I just changed my spotify premium to spotify family so my family members can use it too. Well when I send invite to my brother he is unable to join. I have no idea why, i cheched if h...
  • VIDEODROME_
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • Spotify family address issues
  • 322 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium subscription error - Can't Beleive it

Hi,I subscribe Spotify premium for family yearly, but i receive just a normal spotify premium account for ONLY one member. How can i solve?I see that spotify doesn't also have a phone number to solve this problem. My room mates now are angry about th...

  • Casual Listener
  • Hi, I subscribe Spotify premium for family yearly, but i receive just a normal spotify premium account for ONLY one member. How can i solve? I see that spotify doesn't also have a phone number to s...
  • Katerina
  • Spotify Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • family
  • 273 Views
  • 2 replies
  • 0 likes

Haven't been able to add my family after paying for a couple months

PlanPremium for FamilyCountry USA Device Galaxy 8+ Operating System Android My Question or Issue I am so frustrated! I have had spotify premium forever. I wanted to get my daughter her account for Christmas. It has been three months trying to get her...

  • Newbie
  • Plan Premium for Family Country USA   Device Galaxy 8+   Operating System Android     My Question or Issue  I am so frustrated!  I have had spotify premium f...
  • DerivativePod
  • Regular
  • 210 Views
  • 1 replies
  • 1 likes
  • family
  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Name of previous cancelled Family account member appearing instead of mine

PlanFamily Country UKDeviceN/AOperating SystemN/A My Question or IssueI just cancelled my Student Premium subscription to join a Family account instead. Whats happened in that the name I appear under on the family account, is the name of the person I...

  • Casual Listener
  • Plan Family  Country  UK Device N/A Operating System N/A   My Question or Issue I just cancelled my Student Premium subscription to join a Family account instead. Whats h...
  • jackw-p
  • Casual Listener
  • 554 Views
  • 4 replies
  • 0 likes
  • bug
    Family account lost members thank you
    Family account wrong name
  • 554 Views
  • 4 replies
  • 0 likes

Can i start new premium family?

Hi there! I was removed from premium family due to address change (we moved to another country). Now I want to start my own family here in Cyprus.Can I do it?Can I invite my partner who also was removed from a Premium family? Thanks,Daria

  • Casual Listener
  •   Hi there!   I was removed from premium family due to address change (we moved to another country). Now I want to start my own family here in Cyprus. Can I do it? Can I invite my p...
  • Bittencourt
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • family
  • 243 Views
  • 3 replies
  • 0 likes

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