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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 158207 Views
  • 32 replies
  • 9 likes
  • 158207 Views
  • 32 replies
  • 9 likes

Bug audiowece

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  • Visitor
  • cecece
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Wrong country

I registred my Premium account in Sweden but I live in Denmark. I have a Premium Family account and would like to send invites to my family but they can't accept them because Spotify thinks I'm in Sweden. I can't change my country to Denmark b/c Spot...

  • Visitor
  • I registred my Premium account in Sweden but I live in Denmark. I have a Premium Family account and would like to send invites to my family but they can't accept them because Spotify thinks I'm in S...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

spotify thinks my wife and I live at different addresses.

We've entered the same address on both accounts. We're trying to join a duo account.

  • Visitor
  • We've entered the same address on both accounts. We're trying to join a duo account.
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Warning popup every time I try to switch devices.

Plan Premium - Family Device Pixel 4a Operating System Multiple Win10 computers Question or Issue Lately (as in the last few days since 7/16/22) when I have gone to switch spotify playing on one of my devices to another, I have gotten a popup message...

  • Regular
  • Plan   Premium - Family   Device   Pixel 4a   Operating System   Multiple Win10 computers   Question or Issue   Lately (as in the last few d...
  • Thebrowncoat
  • Visitor
  • 1183 Views
  • 10 replies
  • 3 likes
  • Premium for Family
  • 1183 Views
  • 10 replies
  • 3 likes

Superuser Contribution Rejoindre abonnement famille

Bonjour, ma mère a pris un abonnement prenium famille auquel je me suis rattachée. Suite à un changement de carte bancaire son compte à été arrêté, elle l'a remis en route mais impossible de se rattacher à nouveau au compte prenium famille pour cause...

  • Visitor
  • Bonjour, ma mère a pris un abonnement prenium famille auquel je me suis rattachée. Suite à un changement de carte bancaire son compte à été arrêté, elle l'a remis en route mais impossible de se ratta...
  • Lyubka
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My sister can't join my spotify family premium!

My sister is not living with me so she use a different address on her spotify account and then Spotify suddenly kicked her out of my family premium membership. So I sent an invite but spotify said "Address is not valid" AND SHE CAN JOIN BACK AFTER 12...

  • Casual Listener
  • My sister is not living with me so she use a different address on her spotify account and then Spotify suddenly kicked her out of my family premium membership. So I sent an invite but spotify s...
  • Lyubka
  • Moderator
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why there's an issue when I try to enter Spotify Duo

I type Spotify.com/account/duo and the website displays an error and doesn't allow me to put my address and start using Spotify Premium Duo, I already payed for it.

  • Visitor
  • I type Spotify.com/account/duo and the website displays an error and doesn't allow me to put my address and start using Spotify Premium Duo, I already payed for it.
  • Vasil
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution WRONG prenium familly address

PlanPremiumCountry: Switzerland DeviceSamsung and laptopOperating SystemWindows My Question or IssueHello, I want to join the "Spotify premium" account of my family. So, when I click on the "invited link" shared by the owner, I receive this error mes...

  • Casual Listener
  • Plan Premium Country: Switzerland   Device Samsung and laptop Operating System Windows   My Question or Issue Hello, I want to join the "Spotify premium" account of my family. S...
  • marlourono
  • Casual Listener
  • 645 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 645 Views
  • 6 replies
  • 0 likes

Superuser Contribution Possibilty of 2 adults administrating family account

PlanPremium FamilyCountry: Sweden My Question or IssueIs there any possibility of 2 adults jointly managing/administrating a family account? We are 2 adults and 2 kids (with Spotify Kids), but I cannot make or share any playlists with them as my husb...

  • Visitor
  • Plan Premium Family Country: Sweden    My Question or Issue Is there any possibility of 2 adults jointly managing/administrating a family account? We are 2 adults and 2 kids (with S...
  • Dian
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Family member is still billed separately

Hi, my husband's account name is shown in my Family Subscription as being part of my family subscription; still Spotify tries to charge him separately. This is not how it is described in the FAQ section. Is there no helpdesk to adress? What can we do...

  • Regular
  • Hi, my husband's account name is shown in my Family Subscription as being part of my family subscription; still Spotify tries to charge him separately. This is not how it is described in the FAQ s...
  • needhelp2016
  • Regular
  • 233 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 233 Views
  • 2 replies
  • 0 likes

Family plan isn't working for others

I got an email saying they have been added but both of there accounts didn't connect. I tried removing them and sending the link again but they still can't connect.

  • Visitor
  • I got an email saying they have been added but both of there accounts didn't connect. I tried removing them and sending the link again but they still can't connect. 
  • Luan
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot verify family premium account

PlanFamily Premium (Owner)CountryUKDeviceLaptopOperating SystemWindows 10 My Question or Issue One of my plan members was asked to verify their address but when attempting to online kept receiving an "error please try again later" message. Unfortunat...

  • Regular
  •   Plan Family Premium (Owner) Country UK Device Laptop Operating System Windows 10   My Question or Issue   One of my plan members was asked to verify their address but w...
  • Alex
  • Spotify Legend
  • 952 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 952 Views
  • 10 replies
  • 0 likes

Spotify Admin

Hello, I keep getting an email from Spotify with the following: Spotify Admin has joined your family subscription. I then log into my account every time and delete this user. What's happening?

  • Casual Listener
  • Hello, I keep getting an email from Spotify with the following: Spotify Admin has joined your family subscription. I then log into my account every time and delete this user. What's happening?  
  • JBayudz
  • Composer
  • 440 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 440 Views
  • 1 replies
  • 0 likes

How to share a link to my family members

Hi, I purchased the family plan. However, everytime I go on the website of spotify to get the link to add members it always says that an error occured and I can't get the link to add members. The payment is done I checked every options there was and ...

  • Casual Listener
  • Hi, I purchased the family plan. However, everytime I go on the website of spotify to get the link to add members it always says that an error occured and I can't get the link to add members. The p...
  • Bittencourt
  • Spotify Star
  • 397 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 397 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sorry, you are not eligible for that plan -Family Plan

Hi Guys, I was part of a family plan, but recently they removed me, and right now I have a free subscription and I am thinking of Family Plan, but when I click this subscription, I receive the following error,Sorry, you are not eligible for that plan...

  • Newbie
  • Hi Guys,   I was part of a family plan, but recently they removed me, and right now I have a free subscription and I am thinking of Family Plan, but when I click this subscription, I receive t...
  • Alex
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can’t kids have their own account, like Netflix?

I’ve just upgraded to a Spotify for Family account and I’m so disappointed to find out I can’t set up a profile for my two-year old son. Now, even though he’s of a digital age, I think he’s a little too young for an email address, seeing as he has on...

  • Casual Listener
  • I’ve just upgraded to a Spotify for Family account and I’m so disappointed to find out I can’t set up a profile for my two-year old son. Now, even though he’s of a digital age, I think he’s a l...
  • AlejaR
  • Moderator
  • 914 Views
  • 3 replies
  • 3 likes
  • 914 Views
  • 3 replies
  • 3 likes

Superuser Contribution Spotify Family

If a member leaves the family group, he will not be able to join another family, but he will be able to rejoin the family he belonged to?

  • Casual Listener
  • If a member leaves the family group, he will not be able to join another family, but he will be able to rejoin the family he belonged to?
  • Vasil
  • Moderator
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Kids - won't let me log in despite me having a premium account

I have a Spotify premium family account. My partner is set up and now I am trying to set up account for my daughter who is 4 so my account isn't ruined by frozen songs. I have downloaded the Spotify Kids app on the ipad, when i log in, its says that ...

  • Newbie
  • I have a Spotify premium family account. My partner is set up and now I am trying to set up account for my daughter who is 4 so my account isn't ruined by frozen songs. I have downloaded the S...
  • MihailY
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 412 Views
  • 1 replies
  • 0 likes