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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79585 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59128 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195817 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29056 Views
44 replies
4 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Our family blended with 7 kids between us. Is there any way to add onto our maxed out Family...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Our family...
Casual Listener
463 Views
2 replies
0 likes
I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song. I don’t want to open an email account for a 3 years old. Guess what… Spotify kids is not available in Turkey. What ...
I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song. I don’t want to open an email account for a 3 years o...
Moderator
870 Views
4 replies
3 likes
I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) trying to add her, but when she clicks the link it j...
I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) t...
Moderator
1015 Views
6 replies
0 likes
Going in another country but don't wanna loose the family account PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Going in another country but don't wanna loose the family account Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
Spotify Legend
2336 Views
4 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceiPhone 14 Pro Max Operating System(iOS 16.3 My Question or IssueMy app won’t load at all. Hasn’t been abl...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device iPhone 14 Pro Max Operating System (i...
Casual Listener
420 Views
2 replies
0 likes
She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. When she clicks the link it just says she's not at ...
She has been on the account for a few years and then a couple of days ago she noticed ads. Obviously she blamed me and said I booted her off, siblings... But I didn't and we're trying to resolve it. ...
Moderator
327 Views
1 replies
0 likes
want to add another 7th member in premium family account?!
want to add another 7th member in premium family account?!
Casual Listener
529 Views
1 replies
1 likes
I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?
I gave the link to my wife, she confirmed the address, but still it stays as free Spotify with add and we cannot listen Spotify separately?
Spotify Legend
429 Views
1 replies
0 likes
I know i have to wait a year but how do i know how long it’s been
I know i have to wait a year but how do i know how long it’s been
Spotify Legend
401 Views
1 replies
0 likes
I am a Premium user and have autoplay off. How do I stop Spotify from playing recommended song when I would rather just list to my playlist I created.
I am a Premium user and have autoplay off. How do I stop Spotify from playing recommended song when I would rather just list to my playlist I created.
Moderator
469 Views
1 replies
0 likes
I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.
I need to talk to a live agent. Our family has Premium and all of a sudden my wife cannot use the family account.
Moderator
353 Views
1 replies
0 likes
I can't join a family plan, it just keeps saying "Please try again later"
I can't join a family plan, it just keeps saying "Please try again later"
Moderator
347 Views
1 replies
0 likes
I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the Duo Plan just before.Help. We use Spotify all day long....
I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the D...
Visitor
5767 Views
11 replies
0 likes
Hi my payment failed via Paypal because there was an issue with the linked debet card. I've solved the issue and I've transferred money to my paypal account to update the outstanding payment. Now I need to wait until 30/01 for Paypal to book the tran...
...eed to wait until 30/01 for Paypal to book the transferred money. But in the meanwhile my Family premium is paused. My question is, if the money is fully transferred in Paypal, will my Spotify p...
Visitor
1149 Views
2 replies
0 likes
I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add them? The link can not be copied. Plus my husband can't...
I changed plans from duo to family and I can't add my previous partner from duo and the rest of my family to the plan. It's been over a week. Do I have to wait till the next billing cycle to add t...
Moderator
810 Views
1 replies
0 likes
Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me to downgrade to a free account. The family plan owner k...
Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me t...
Moderator
435 Views
1 replies
0 likes
Hi there, My daughter is a plan member in my family group. But she cant access the premium benefits.On her spotify app on her iPhone SE the app states that she has only a free account!? I've deleted her app twice, and added her back twice with the sa...
Hi there, My daughter is a plan member in my family group. But she cant access the premium benefits. On her spotify app on her iPhone SE the app states that she has only a free a...
Moderator
2140 Views
3 replies
0 likes
HiWe have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of children's stuff and mine is not. We had briefly set up a Spo...
Hi We have a Premium Family account which currently only hosts me and my husband. The children use my account to listen to songs and podcasts but my husband's Discover Weekly is now full of c...
Casual Listener
846 Views
4 replies
0 likes
Why can't I sign up for premium duo?? Extremely frustrated with this app
Why can't I sign up for premium duo?? Extremely frustrated with this app
Spotify Star
374 Views
1 replies
0 likes
Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que ha habido un problema que intente más tarde.
Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que h...
Not applicable
432 Views
2 replies
0 likes
