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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 127224 Views
  • 32 replies
  • 8 likes
  • 127224 Views
  • 32 replies
  • 8 likes

Impossible to connect our family account

PlanFree/PremiumCountrySwedenDeviceSamsung A51Operating SystemAndroid 10 My Question or IssueMy wife has start a premium family account. She has send an invite to me and our son. I can log in with my old account and use the family plan. Our son also ...

  • Casual Listener
  • Plan Free/Premium Country Sweden Device Samsung A51 Operating System Android 10   My Question or Issue My wife has start a premium family account. She has send an invite to me and o...
  • OneByBoo
  • Roadie
  • 530 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 530 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium family subscription not showing up

PlanMoving from Premium to Premium Family CountryIndia DeviceLaptopOperating SystemWindows 10My Question or Issue I had a premium subscription valid till 6 Dec 2020. I bought a Premium family one time annual pass (not a monthly subscription) however,...

  • Visitor
  •   Plan Moving from Premium to Premium Family  Country India   Device Laptop Operating System Windows 10 My Question or Issue   I had a premium subscription valid t...
  • Elena
  • Moderator
  • 689 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 689 Views
  • 1 replies
  • 1 likes

[Desktop][Connect] Unable to invite a family member to join in our family program

I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite another children. Why is it so? If I am the manager ...

  • Visitor
  • I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite a...
  • Billy-J
  • Spotify Star
  • 615 Views
  • 1 replies
  • 0 likes
  • Connect
    Desktop
  • 615 Views
  • 1 replies
  • 0 likes

Family changing

Hello,I used to be in a spotify family with my roommates. Our plan has recently expired, but we all finished university and moved away, so we decided to do not subscribe again. I was not the admin in that family.Me and my new roommates would like to ...

  • Visitor
  • Hello, I used to be in a spotify family with my roommates. Our plan has recently expired, but we all finished university and moved away, so we decided to do not subscribe again. I was not the a...
  • Maxim
  • Spotify Star
  • 475 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 475 Views
  • 1 replies
  • 1 likes

Split family plan into 2x student accounts and 1 duo account keeping 4 playlists?

Family plan for 6 years. 2 kids are now college freshmen. Can we split our accounts so the kids have their own student accounts and we have a duo account while all 4 still keep their playlists?

  • Casual Listener
  • Family plan for 6 years. 2 kids are now college freshmen. Can we split our accounts so the kids have their own student accounts and we have a duo account while all 4 still keep their playlists?
  • Billy-J
  • Spotify Star
  • 754 Views
  • 3 replies
  • 0 likes
  • 754 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family member has new phone but can't remember login email or password

Plan:Premium FamilyCountry:NZ Device(iPhone 11Operating System(iOS 13.2 My Question or IssueMy daughter is part of our Premium Family plan and has got a new iPhone which means she has to login to Spotify again but can't remember what her email or pas...

  • Visitor
  • Plan:Premium Family Country:NZ   Device (iPhone 11 Operating System (iOS 13.2   My Question or Issue My daughter is part of our Premium Family plan and has got a new iPhone which m...
  • Katerina
  • Spotify Legend
  • 65180 Views
  • 9 replies
  • 2 likes
  • Premium for Family
  • 65180 Views
  • 9 replies
  • 2 likes

Superuser Contribution Error when joining family account

My Question or Issueuntil today I have my own premium account. I would like to switch to my partner's family account, but I keep getting an error message (without error code) There is no code with the error message. I have already tried it several ti...

  • Casual Listener
  • My Question or Issue until today I have my own premium account. I would like to switch to my partner's family account, but I keep getting an error message (without error code) There is no code w...
  • Jeremy
  • Spotify
  • 1296 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1296 Views
  • 2 replies
  • 1 likes

Premium family problems

I just payed my family premium since my son cancel his. But my daughter can’t join us because she used to be on my son’s plan!! Really? She has to wait 12 months? I rather cancel the plan PlanFamily/PremiumCountryGuatemala Device(iPhone Operating Sys...

  • Casual Listener
  • I just payed my family premium since my son cancel his. But my daughter can’t join us because she used to be on my son’s plan!! Really? She has to wait 12 months? I rather cancel the plan  P...
  • OneByBoo
  • Roadie
  • 544 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 544 Views
  • 2 replies
  • 0 likes

Not showing Premium

PlanPremiumCountryCanadaDeviceLaptop, DesktopOperating SystemWindows 10 My Question or Issue

  • Regular
  •   Plan Premium Country Canada Device Laptop, Desktop Operating System Windows 10   My Question or Issue  
  • OneByBoo
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Offline songs when switching from Premium to Family Plan

PlanPremiumCountryUSA My Question or IssueIf I had a Premium account and wanted to add it to a family, would any of my data be lost; specifically, the offline songs that I have downloaded? I tried looking online, but only saw posts talking about play...

  • Visitor
  • Plan Premium Country USA   My Question or Issue If I had a Premium account and wanted to add it to a family, would any of my data be lost; specifically, the offline songs that I have d...
  • Billy-J
  • Spotify Star
  • 613 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 613 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium for Family asking for address conformation?

PlanSpotify Premium for Family Countrythe Netherlands My Question or IssueThis afternoon I received an email from Spotify (Atleast I think so) asking me to confirm my address for Spotify Premium for Family. See the attached image. Is this email legit...

emailspotifyspam.png
  • Casual Listener
  • Plan Spotify Premium for Family   Country the Netherlands   My Question or Issue This afternoon I received an email from Spotify (Atleast I think so) asking me to confirm my a...
  • Jeremy
  • Spotify
  • 2398 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2398 Views
  • 4 replies
  • 0 likes

Superuser Contribution Explicit lyrics LOCK to OFF

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease make it so we can LOCK the explicit lyrics option when children are using their own an...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please ...
  • Xenia
  • Moderator
  • 873 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 873 Views
  • 2 replies
  • 0 likes

Superuser Contribution Potwierdzenie adresu

Dostałam maila od spoti, że muszę potwierdzić adres aby korzystać z rodzinnego konta. Nie jestem założycielem, ale tylko członkiem. Nie dostałam żadnego linka I nie wiem gdzie moge potwierdzić ten adres

  • Visitor
  •     Dostałam maila od spoti, że muszę potwierdzić adres aby korzystać z rodzinnego konta. Nie jestem założycielem, ale tylko członkiem. Nie dostałam żadnego linka I nie wiem gdzie moge po...
  • Xenia
  • Moderator
  • 3395 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3395 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Kids für 13-15Jährige

PlanPremiumCountryGERMANY Hallo Spotify Community,die Spotify Kids App wird empfohlen für Kinder bis 12 Jahre. Die Aufmachung passt gut zu diesem Alter. Mein jüngstes Kind ist happy.Mein 13 jähriger Teeny kann aber nicht die Spotify App nutzen (zu ju...

  • Visitor
  • Plan Premium Country GERMANY   Hallo Spotify Community, die Spotify Kids App wird empfohlen für Kinder bis 12 Jahre. Die Aufmachung passt gut zu diesem Alter. Mein jüngstes Kind ist happy....
  • user-removed
  • Not applicable
  • 2484 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2484 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms][Other] Unknown person joining family plan

I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I better secure my account?

  • Visitor
  • I got an email saying someone I don’t know joined my family plan. The name isn’t listed when I go to the admin page with the other members. This is a few weeks after my account was hacked. How can I...
  • Ivan
  • Spotify Legend
  • 997 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 997 Views
  • 1 replies
  • 0 likes

Superuser Contribution My husband can’t use the plan!

Help! Husband going demented. I added him and my 2 girls to the Premium Family plan ages ago. Even when he accepts the invitation (or opens the link) it just says log in to Spotify. But he can’t just link in? If he asks for my password etc then he’d ...

  • Casual Listener
  • Help! Husband going demented. I added him and my 2 girls to the Premium Family plan ages ago. Even when he accepts the invitation (or opens the link) it just says log in to Spotify. But he can’t j...
  • Elena
  • Moderator
  • 451 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 451 Views
  • 1 replies
  • 1 likes

Superuser Contribution still not able to open premium for family

PlanPremiumCountryNetherlandsDevicesamsung A51Operating Systemandroid My Question or Issue after starting premium for family a few months ago i was only able to play on just my account. it's already premium, but when i open the spotify website to inv...

  • Visitor
  •   Plan Premium Country Netherlands Device samsung A51 Operating System android   My Question or Issue   after starting premium for family a few months ago i was only able t...
  • Ver
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 325 Views
  • 1 replies
  • 0 likes

Premium for family

Hi my mum changed her premium subscription to family today and I cancelled my premium to join but when I log in it tells me it’s a free subscription and to take out a premium subscription. Will this change is when my premium subscription ends?

  • Visitor
  • Hi    my mum changed her premium subscription to family today and I cancelled my premium to join but when I log in it tells me it’s a free subscription and to take out a premium s...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removed without check

FAMILY PREMIUM ITALY I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well as the holder of the plan, could not confirm/ change the address on the d...

  • Casual Listener
  • FAMILY PREMIUM  ITALY   I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well a...
  • Alex
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 1 replies
  • 0 likes

Family premium account not able to be played on 2 different devices despite own spotify accounts

PlanFamily premiumCountryGermanyDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family premium account and added my son to it with his own Spotify account. Still, we cannot play different music at the...

  • Visitor
  • Plan Family premium Country Germany Device iPhones Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a family premium account and added my s...
  • Maxim
  • Spotify Star
  • 390 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 390 Views
  • 1 replies
  • 1 likes