Managing Payment method

[carla_raynor]

I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but it’s like it’s totally starting over a new account.  All of my kids have accounts so is that going to clear out all of the things that they have saved? I don’t understand why it’s starting like a whole new account and won’t let me just update my credit card information. Please help!

[Maxim]

Hey @carla_raynor ,

Thanks for reaching out.

As long as you follow the steps in this article, everything will be fine and you won't lose anything.

Hope this helps 🙂