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Managing Payment method

Managing Payment method

I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but it’s like it’s totally starting over a new account.  All of my kids have accounts so is that going to clear out all of the things that they have saved? I don’t understand why it’s starting like a whole new account and won’t let me just update my credit card information. Please help!




1 Reply

Hey @carla_raynor ,


Thanks for reaching out.


As long as you follow the steps in this article, everything will be fine and you won't lose anything.

Hope this helps 🙂

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