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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95225 Views
  • 32 replies
  • 5 likes
  • 95225 Views
  • 32 replies
  • 5 likes

Solved!! How to change the owner/creator of a playlist

PlanFamily PremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi! I used to be on my dad's spotify (premium) account where I created several pl...

  • Newbie
  • Plan Family Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • OneByBoo
  • Community Legend
  • 16255 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 16255 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMAS AL ACEPTAR LA INVITACION

Hola, hace poco menos de un mes adquiri el plan Premium Duo que permite a dos personas del mismo domicilio usar spotify con dos perfiles distintos, sin embargo cuando mando la invitacion a la otra persona que reside en el domicilio para que disfrute ...

  • Newbie
  • Hola, hace poco menos de un mes adquiri el plan Premium Duo que permite a dos personas del mismo domicilio usar spotify con dos perfiles distintos, sin embargo cuando mando la invitacion a la otra pe...
  • Jemi
  • Spotify Legend
  • 1704 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1704 Views
  • 1 replies
  • 0 likes

We have a Family Premium Subscription. Currently running two iPhones and an iPad. One of the iPhones

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We have a Family Premium Subscription. Currently running two iPhones and an iPad. One of the...

  • Newbie
  • ...bsp; We have a Family Premium Subscription. Currently running two iPhones and an iPad. One of the iPhones seems to be connected to the iPad, so that when the iPhone is playing, the iPad can't. the other i...
  • Billy-J
  • Spotify Star
  • 871 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 871 Views
  • 1 replies
  • 0 likes

Adding college student to family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My son is a college student, and is attending in a different state. His permanent address is...

  • Newbie
  • ...y son is a college student, and is attending in a different state. His permanent address is my home address and is in our household. He has his own premium plan, how does he join our new family p...
  • OneByBoo
  • Community Legend
  • 2366 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 2366 Views
  • 1 replies
  • 2 likes

How to change the address

Hi all! I change my address, so I'd like to be able to change it on my family subscription, however, I cannot find where to do it... Thanks! Noeme

  • Newbie
  • Hi all!    I change my address, so I'd like to be able to change it on my family subscription, however, I cannot find where to do it...    Thanks!    Noeme
  • OneByBoo
  • Community Legend
  • 1081 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1081 Views
  • 1 replies
  • 0 likes

Solved!! No Options to Manage Family Members

Hi all, I have a family account snf haves used four seats. Now when I click on MANAGE PLAN in account overview, it does not show me any user info, and i cannot add an additional family member. Thanks a lot Noel

  • Casual Listener
  • Hi all,   I have a family account snf haves used four seats.  Now when I click on MANAGE PLAN in account overview, it does not show me any user info, and i cannot add an additional family...
  • Billy-J
  • Spotify Star
  • 1347 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1347 Views
  • 5 replies
  • 0 likes

Cannot enter Premium Family Subscription

PlanPremiumCountryGermany Hey there,I‘m trying to add my wife to my Family subscription. But every time I enter her name and our address it immediately says that I cannot add her. I‘ve tried to enter the street name in several different ways. But it ...

  • Casual Listener
  • Plan Premium Country Germany   Hey there, I‘m trying to add my wife to my Family subscription. But every time I enter her name and our address it immediately says that I cannot add her. I...
  • Billy-J
  • Spotify Star
  • 3583 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 3583 Views
  • 4 replies
  • 0 likes

Spotify Family

Quiero contratar el SPOTIFY FAMILY, pero yo vivo en el DF y mi hija vive en Guadalajara.La puedo incluir al plan?

  • Newbie
  • Quiero contratar el SPOTIFY FAMILY, pero yo vivo en el DF y mi hija vive en Guadalajara. La puedo incluir al plan?
  • Luke
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

No me deja cambiar de canción

Ayer empecé a usar premium familiar y me aparece lo siguiente cada que quiero cambia si me deja descargar la música pero no me deja cambiar y ni conectado a internet ya cerré sesión y ni así si igual

  • Casual Listener
  • Ayer empecé a usar premium familiar y me aparece lo siguiente cada que quiero cambia si me deja descargar la música pero no me deja cambiar y ni conectado a internet ya cerré sesión y ni así si igual...
  • Luke
  • Spotify Star
  • 1513 Views
  • 1 replies
  • 0 likes
  • 1513 Views
  • 1 replies
  • 0 likes

Address verification Premium for Family

hello, I created a Spotify Family account by adding the members of my family, they arrived at all the e-mails confirming the home address and they all confirmed. this morning Spotify performed the monthly debit from my current account without problem...

  • Casual Listener
  • hello, I created a Spotify Family account by adding the members of my family, they arrived at all the e-mails confirming the home address and they all confirmed. this morning Spotify performed the m...
  • AlessiaPeroni
  • Casual Listener
  • 4790 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 4790 Views
  • 5 replies
  • 0 likes

Cant accept Spotify family subscription invite

Hi, I am trying to set up my daughters spotify account as part of my premium account but when i send her the invite to her email and she tries to accept we keep getting redirected to a page that only offers subscription/payment method/manage your fam...

  • Newbie
  • ...nly offers subscription/payment method/manage your family accounts options and no way to redeem my daughters new account. I have updated my payment details, resent the invite a million times but n...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 416 Views
  • 1 replies
  • 0 likes

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  • Newbie
  • test
  • Billy-J
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 673 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium Cancellation

PlanPremium FamilyCountryGreeceDeviceiPhone XS MaxOperating SystemiOS 12 My Question or IssueMy Premium Family plan has just renewed. If I cancel the plan right now, will I instantly lose premium functions or will they remain until the end of the per...

  • Newbie
  • Plan Premium Family Country Greece Device iPhone XS Max Operating System iOS 12   My Question or Issue My Premium Family plan has just renewed. If I cancel the plan right now, will I i...
  • Billy-J
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 608 Views
  • 1 replies
  • 0 likes

Solved!! Kann man Premium Family auch mit einer spotify guthabenkarte holen?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 555 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Will Alexa use affect made for you lists? Should I avoid my individual PFF account on Alexa?

I have just subscribed as main user for Premium for Family. We have an Amazon Alexa device and I intend to change music over to Spotify. We all use Alexa and I don't want my family's taste in music on Alexa affecting my made for you lists. Would I be...

  • Casual Listener
  • I have just subscribed as main user for Premium for Family. We have an Amazon Alexa device and I intend to change music over to Spotify.   We all use Alexa and I don't want my family's taste i...
  • mz341
  • Casual Listener
  • 779 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 779 Views
  • 2 replies
  • 0 likes

Plano Familiar

Boa noite. Sou titular do plano familiar. Duas pessoas do meu plano esqueceram de confirmar o endereço e agora nao estou conseguindo coloca-las de volta. Como faço para resolver?

  • Newbie
  • Boa noite.   Sou titular do plano familiar. Duas pessoas do meu plano esqueceram de confirmar o endereço e agora nao estou conseguindo coloca-las de volta. Como faço para resolver?
  • Brunelicia
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 452 Views
  • 1 replies
  • 0 likes

Bloqueo

No alcance a verificar mi cuenta y ahora no me deja estar en el plan familiar al que me invitan

  • Casual Listener
  •   No alcance a verificar mi cuenta y ahora no me deja estar en el plan familiar al que me invitan 
  • Brunelicia
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 399 Views
  • 1 replies
  • 0 likes

A saved album is not available

PlanPremiumCountryChileDevice(iPhone 6S Plus)Operating System(iOS 10) My Question or IssueI can't listen to an album that I had already saved (a message said that it is not available). The album is "Insoportablemente Vivo" of La Renga.I'd appreciate ...

  • Newbie
  • Plan Premium Country Chile Device (iPhone 6S Plus) Operating System (iOS 10)   My Question or Issue I can't listen to an album that I had already saved (a message said that it is not a...
  • Brunelicia
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution bloqueo de cuenta

Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta

  • Casual Listener
  •        Lo que se sucede es que no verifique el correo de la cuenta premium familiar y creo que me la bloquearon y ya no puedo ingresar y vivo con el titular de la cuenta 
  • elsaamorocho
  • Casual Listener
  • 583 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 583 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Plan Google Mini Promo (AU) not working

I've clicked the link on the Google Mini promo offer, got an email to order and when clicking link on google, the order fails as per below. Is it the promo from Spotify that's the problem or google? It’s not you, it’s us. We’re working on fixing the ...

  • Newbie
  • I've clicked the link on the Google Mini promo offer, got an email to order and when clicking link on google, the order fails as per below. Is it the promo from Spotify that's the problem or google? ...
  • Guido
  • Spotify Legend
  • 861 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 861 Views
  • 11 replies
  • 0 likes