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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81814 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62080 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197810 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29606 Views
44 replies
4 likes
PlanPremiumCountryUSADeviceComputerOperating SystemWindows 10 My Question or Issue I followed all of the instructions for adding members to the family plan I get as far as manage members and the button for adding members doesn't work.
Plan Premium Country USA Device Computer Operating System Windows 10 My Question or Issue I followed all of the instructions for adding members to the family plan I get as f...
Casual Listener
314 Views
2 replies
0 likes
I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?
I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?
Spotify Star
322 Views
1 replies
0 likes
PlanPremium FamilyCountryPoland I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional Premium individual while I have my Family subcription in place alread...
Plan Premium Family Country Poland I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional P...
Spotify Star
341 Views
1 replies
0 likes
PlanPremium FamilyCountryAustraliaDevice(Google Pixel 6 Pro)Operating System(Android 13)My Question or IssueSubscribed to Premium Family for 5 people. Each person has a separate Spotify account linked to both their Gmail account and also each individ...
Plan Premium Family Country Australia Device (Google Pixel 6 Pro) Operating System (Android 13) My Question or Issue Subscribed to Premium Family for 5 people. Each person has a separate S...
Casual Listener
595 Views
3 replies
0 likes
Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription anymore? Thanks!
Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription a...
Roadie
300 Views
1 replies
0 likes
Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. https://support.spotify.com/de/article/invite-remove-family-member/),...
Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. h...
Casual Listener
479 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi community members, maybe you can help me with the following issue. I have Spotify Family P...
...ommunity members, maybe you can help me with the following issue. I have Spotify Family Premium and I have invited my daughter as a member. When accepting the invitation one of the mandatory steps is t...
Moderator
589 Views
5 replies
0 likes
hi I'm tearing my hear out! I live with my wife and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address but Spotify wont allow me to accept her invite as it cannot confirm that I live in the sam...
hi I'm tearing my hear out! I live with my wife and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address but Spotify wont a...
Roadie
330 Views
2 replies
0 likes
I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why?
I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why?
Spotify Star
306 Views
1 replies
0 likes
Hello!There ist a difficulty to add my family members, even tough we have the same adress. I try to solve the problem since 2 month!I would be very thankful for help from the support team! Could you please check the problem?Thank you
Hello! There ist a difficulty to add my family members, even tough we have the same adress. I try to solve the problem since 2 month! I would be very thankful for help from the s...
Casual Listener
611 Views
2 replies
0 likes
I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear...
I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet ...
Visitor
517 Views
2 replies
0 likes
My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.
My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.
Moderator
322 Views
1 replies
0 likes
It has been going on for several months now. On the site, it says that I only have to pay Rs. 479 for the family plan, but when it charges from my card, it is cutting more. For past several months, it was Rs. 488 and today it was whopping Rs. 547.78....
It has been going on for several months now. On the site, it says that I only have to pay Rs. 479 for the family plan, but when it charges from my card, it is cutting more. For past several months, i...
Casual Listener
797 Views
2 replies
1 likes
The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that tried to join. Got the error that they can only join one...
The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that t...
Moderator
243 Views
1 replies
0 likes
Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription
Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription
Moderator
262 Views
1 replies
0 likes
If someone has it playing on the Google Nest device and my phone leaves it stops
If someone has it playing on the Google Nest device and my phone leaves it stops
Moderator
544 Views
3 replies
0 likes
I don't know where is the problem, but I have been charged twice in one month.I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that solution in Spotify community website.IDK if that is ...
I don't know where is the problem, but I have been charged twice in one month. I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that ...
Roadie
288 Views
1 replies
0 likes
mi banco me cambio el plastico y hoy recibi un mensaje que spoti no pudo realizar el cobro, me pide actualizar mi cuenta, al momento de actualizar me pide todos los datos como cuenta nueva hasta borro los miembros de mi familia esto es normal??
mi banco me cambio el plastico y hoy recibi un mensaje que spoti no pudo realizar el cobro, me pide actualizar mi cuenta, al momento de actualizar me pide todos los datos como cuenta nueva hasta borr...
Moderator
218 Views
1 replies
0 likes
When I type in my address it says it needs more details? like a building number.
When I type in my address it says it needs more details? like a building number.
Moderator
242 Views
1 replies
0 likes
My son have lost his phone and got a new one. He need the link to gett in to our spotify familyplan again.
My son have lost his phone and got a new one. He need the link to gett in to our spotify familyplan again.
Moderator
319 Views
1 replies
0 likes
