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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135269 Views
  • 32 replies
  • 8 likes
  • 135269 Views
  • 32 replies
  • 8 likes

Superuser Contribution Consistently getting 'Something went wrong' on Google Home devices

PlanPremiumCountryAustraliaDeviceGoogle Home DevicesOperating SystemN/A My Question or IssueFor the last year or so I consistently get errors when trying to play Spotify via Google Home devices (3 x nest mini, 1x nest hub, 1x nest hub max) and I've h...

  • Casual Listener
  • Plan Premium Country Australia Device Google Home Devices Operating System N/A   My Question or Issue For the last year or so I consistently get errors when trying to play Spotify via ...
  • Novy
  • Moderator
  • 1396 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit filter can not be turned of on family account - Im on a free account not family plan.

PlanFreeCountryUnited KingdomDeviceOnePlus 6T & Lenovo Thinkpad T480sOperating SystemAndroid 9 & Ubuntu 20.04My Question or IssueI have the explicit filter enabled on my account, I cannot disable it as it says underneath 'Explicit content can't be pl...

  • Visitor
  • ...ccount, I cannot disable it as it says underneath 'Explicit content can't be played on this family account' I am on a free account, not a family premium.
  • Alex
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! replacing someone in my family

if I delete someone from my family can I immediately replace them with a new family member? I read that if I send a join link, it will remove a current member but does it randomly choose a member, or do I select? I hope that all makes sense, thank yo...

  • Casual Listener
  • if I delete someone from my family   can I immediately replace them with a new family member?   I read that if I send a join link, it will remove a current member   but does it r...
  • Billy-J
  • Spotify Star
  • 2510 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2510 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot find address

PlanPremiumCountryHong KongDevicePCOperating SystemWindows 10 My Question or IssueJust upgraded from Premium to Premium Family. Performed the upgrade on a PC running latest version of Win 10 and Google Chrome. As I was trying to add member at the Spo...

  • Visitor
  •     Plan Premium Country Hong Kong Device PC Operating System Windows 10   My Question or Issue Just upgraded from Premium to Premium Family. Performed the upgrade on a P...
  • Alex
  • Spotify Legend
  • 876 Views
  • 5 replies
  • 2 likes
  • Premium for Family
  • 876 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Premium-family verification not recognizing adress

PlanPremium (family)CountryThe Netherlands Device(Samsung a8 (2018), Dell G3)Operating System(Android Oreo, Windows 10) My Question or IssueMy sister and I have signed up for a Premium-family subscription, but she has used a very specific address for...

  • Casual Listener
  • Plan Premium (family) Country The Netherlands   Device (Samsung a8 (2018), Dell G3) Operating System (Android Oreo, Windows 10)   My Question or Issue My sister and I have s...
  • AJS1993
  • Casual Listener
  • 3026 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 3026 Views
  • 4 replies
  • 0 likes

Superuser Contribution change contry dosn't work

PlanPremium/ FamilyCountryLuxembourg / Germany My Question or Issuehello community,my girlfriend moved from germany to luxembourg last year to live with me here in luxembourg. She has premium in germany and I have premium in luxembourg. Now I have bo...

  • Visitor
  •   Plan Premium/ Family Country Luxembourg / Germany   My Question or Issue hello community, my girlfriend moved from germany to luxembourg last year to live with me here in l...
  • Ver
  • Spotify Legend
  • 795 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 795 Views
  • 5 replies
  • 1 likes

Superuser Contribution Why did I get an Ad in the Joe Rogan Dave Chappelle podcast!

PlanPremium My Question or IssueI didn't pay for premium so you could interrupt my listening with an ad. Pretty annoying Spotify.

  • Casual Listener
  • Plan Premium   My Question or Issue I didn't pay for premium so you could interrupt my listening with an ad. Pretty annoying Spotify.
  • samaz11
  • Casual Listener
  • 749 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 749 Views
  • 2 replies
  • 0 likes

Superuser Contribution The explicit filter is terrible

Plan: Premium FamilyCountry: USADevice: Any I've enabled the explicit content filter on several of my kids' accounts (part of our family plan). However, this filter seemingly does nothing other than prevent them from playing a song already categorize...

-v4m_7pa12ewj_0-1617211410025.png -v4m_7pa12ewj_1-1617211420513.png
  • Casual Listener
  • Plan: Premium Family Country: USA Device: Any   I've enabled the explicit content filter on several of my kids' accounts (part of our family plan). However, this filter seemingly does n...
  • Jeremy
  • Spotify Legend
  • 1234 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1234 Views
  • 5 replies
  • 0 likes

impossible to add family member

This is such a pain. I've always had trouble adding family members to my account. It n ever works, spotify has the worst premium system ever. Ok so now, I moved from france to georgia. My niece lives with me, I send an invite, she puts my french adre...

  • Newbie
  • This is such a pain. I've always had trouble adding family members to my account. It n ever works, spotify has the worst premium system ever.  Ok so now, I moved from france to georgia. My n...
  • Billy-J
  • Spotify Star
  • 692 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 692 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium for Family Membership - 'Spotify is playing on another device' message

PlanPremium FamilyCountryIrelandDeviceAndroid phones, Google home mini's, PCOperating SystemAndroid Oreo, Windows 10My Question or IssueA common question on these threads. The issue is with Premium for Family: If I am listening to my account on my PC...

  • Casual Listener
  • Plan Premium Family Country Ireland Device Android phones, Google home mini's, PC Operating System Android Oreo, Windows 10 My Question or Issue A common question on these threads. The i...
  • Alex
  • Spotify Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan - Incorrect address

I just received an e-mail saying "Spotify joined you on Premium Family". I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the list under "People on this plan" appears to be correct (there...

  • Visitor
  • I just received an e-mail saying "Spotify joined you on Premium Family".  I checked the Premium Family tab in the account profile, and apart from one of my daughters being listed twice, the l...
  • Novy
  • Moderator
  • 802 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 802 Views
  • 1 replies
  • 0 likes

Billing of accounts moving from premium to family premium

I just upgraded my free account to family premium. I also added my husband and two children to the family account.They already have individual premium account separately.Will their charging stop automatically?

  • Casual Listener
  • I just upgraded my free account to family premium. I also added my husband and two children to the family account. They already have individual premium account separately. Will their charging s...
  • user-removed
  • Not applicable
  • 846 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 846 Views
  • 2 replies
  • 0 likes

Superuser Contribution Add a former member to a Premium for Family Plan

Plan PREMIUMFree/PremiumCountry ECUADOR Device SAMSUNG A20(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ANDROID(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Good morning, I am from Ecuador. I have a family plan wh...

  • Visitor
  • ...)   My Question or Issue   Good morning,   I am from Ecuador. I have a family plan where my parents, my 2 brothers and I are. My dad mistakenly deleted the Spotify app and now he h...
  • Ver
  • Spotify Legend
  • 668 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan - Credit Card Payment

PlanPremiumCountryIndonesiaDeviceFirefox 88.0 (64-bit)Operating SystemWindows 10 Pro My Question or IssueThere's no option for credit card payment when I choose Family plan, although it is shown when I choose individual plan instead.Any advice?Sincer...

  • Newbie
  • Plan Premium Country Indonesia Device Firefox 88.0 (64-bit) Operating System Windows 10 Pro   My Question or Issue There's no option for credit card payment when I choose Family p...
  • Ver
  • Spotify Legend
  • 784 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 784 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I join a new Spotify Family when I went from Free to Family around 8 months ago?

My roommate had a Spotify Family account and I joined it a couple months back (I never had Premium before), but it has run out recently and they do not intend to extend it.However, my sister decided to go Premium as well and asked if she should purch...

  • Casual Listener
  • My roommate had a Spotify Family account and I joined it a couple months back (I never had Premium before), but it has run out recently and they do not intend to extend it. However, my sister d...
  • Mihail
  • Spotify Legend
  • 1807 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1807 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Mix shows incorrectly info about artists that I've listened to

PlanPremiumCountryUS DeviceiPhone11Operating SystemiOS 14 My Question or IssueFamily Mix shows incorrectly info about artists that I've listened to. There are about 10-15 artists that I know for sure that I've listened to, but Spotify shows "Listened...

  • Regular
  • Plan Premium Country US   Device iPhone11 Operating System iOS 14   My Question or Issue Family Mix shows incorrectly info about artists that I've listened to. There are about 1...
  • Eni
  • Moderator
  • 811 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 811 Views
  • 9 replies
  • 0 likes

Why are users in the UK paying nearly $8 more a month for the same service as the US?

My Question or IssueI'm tired of being ripped off because I live in the UK. How can you possibly justify charging £16.99 for the family service in the UK and only $16 in the US? The UK price is approximately $23.60 which is nearly $8 more a month or ...

  • Regular
  •   My Question or Issue I'm tired of being ripped off because I live in the UK. How can you possibly justify charging £16.99 for the family service in the UK and only $16 in the US? The UK p...
  • Robert_W
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen on two devices at the same time on Premium Family

Hi,I have a Spotify Family Premium subscription which has 5 accounts attached to it. We are UK based and have android phone devices largely to play music although I use my desktop too. My son has one of these accounts and uses a Google Nest in his be...

  • Visitor
  • Hi, I have a Spotify Family Premium subscription which has 5 accounts attached to it.  We are UK based and have android phone devices largely to play music although I use my desktop too.&n...
  • Alex
  • Spotify Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Rejoin Spotify Family

PlanFreeCountryIndonesiaDeviceAsus ROG ZephyrusOperating SystemWindows 10 My Question or IssueI have been using the Spotify family for a long time. The problem that I get right now is that I can't rejoin the family account. The website says "You can'...

  • Visitor
  • Plan Free Country Indonesia Device Asus ROG Zephyrus Operating System Windows 10   My Question or Issue I have been using the Spotify family for a long time. The problem that I get r...
  • Mihail
  • Spotify Legend
  • 1245 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joining a different family plan

PlanPremium familyCountryCanadaDevice(iPhone XR, Desktop)Operating System(iOS 10, Windows 10) My Question or IssueI have recently joined a different family plan and I have forgotten to leave the old family plan. I do not have contact with the old man...

  • Casual Listener
  •   Plan Premium family Country Canada Device (iPhone XR, Desktop) Operating System (iOS 10, Windows 10)   My Question or Issue I have recently joined a different family plan and I...
  • Ver
  • Spotify Legend
  • 694 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 694 Views
  • 7 replies
  • 0 likes