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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 147224 Views
  • 32 replies
  • 8 likes
  • 147224 Views
  • 32 replies
  • 8 likes

Solved!! Change from Premium to Family Abo

PlanPremiumCountryGermanyDevice Operating SystemAndroid now - later Android and IOS My Question or IssueAt the moment I pay for a Premium Abo and one child is using it. How can I transform this into a Family Abo and invite other members of the family...

  • Newbie
  • ...How can I transform this into a Family Abo and invite other members of the family? How can I keep the songs and playlists of the child who is already using it? Is it recommended to transform it just o...
  • Maxim
  • Spotify Star
  • 690 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 690 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random songs play after first album track

When I select an album or a playlist when the first track has completed it plays "Tricks up my Sleeve" and then other random songs that had been Liked by my daughter by are nothing to do with me. This occurs on whatever platform I've used in the last...

  • Newbie
  • ...his occurs on whatever platform I've used in the last week. I've disabled Autoplay, uninstalled the app, cleared the cache the issue remains. Like this Spotify is unusable. No other user in my "Family...
  • Dian
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Na conta Premium família, não encontro os membros adicionados.

Mudei minha conta Premium individual para Premium família e ao adicionar um membro, o mesmo não encontro em meu perfil para gerenciar.

  • Visitor
  • Mudei minha conta Premium individual para Premium família e ao adicionar um membro, o mesmo não encontro em meu perfil para gerenciar.
  • Dian
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I changed my bank card on my account it kicked my wife off are family

She has an apple phone and when she tries to log in it takes her to my account. She has an account of her own on the family plan

  • Visitor
  • She has an apple phone and when she tries to log in it takes her to my account. She has an account of her own on the family plan
  • Dian
  • Spotify Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play music on Spotify Premium account right now?

When I try to play a song on Spotify today, I just get a red bar saying: "Something went wrong with the playback"... What's that all about?

  • Casual Listener
  • When I try to play a song on Spotify today, I just get a red bar saying: "Something went wrong with the playback"... What's that all about?
  • Jeremy
  • Spotify Legend
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Can't join family plan

Why can I only join a new family plan once a year?

  • Visitor
  • Why can I only join a new family plan once a year?
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Can't join family plan

Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's not working.

  • Visitor
  • Trying to join my mum's family plan and after I enter our home address it says "There was a problem. Please try again later". I checked that she has entered our home address correctly too and it's n...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Family Premium Invitation - You need to live at the same address

You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.

  • Visitor
  • You need to live at the same address appears when using a Family Premium Invite even though the address is identical. At least one user was able to get live help, but I can't find where to do that.
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! I can't add users to my family account

I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.

  • Newbie
  • I went to manage my account. I have 3 more available users to add. However when I click on it nothing happens.
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan cancellation ?

Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?

  • Casual Listener
  • Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year fr...
  • Alex
  • Spotify Legend
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Como escuchar diferentes temas en diferentes dispositivos de la casa?

Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para dos Celulares y para cambiar a una PC o Notebooks ...

  • Visitor
  • Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para...
  • Jeremy
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

premium family plan: problems with the address

can't find same address when a new member wants to be added. It always says that the addresses don't match.

  • Visitor
  • can't find same address when a new member wants to be added. It always says that the addresses don't match.
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 1 likes
  • 220 Views
  • 1 replies
  • 1 likes

Why does my address not work even though i am putting in the right one?

my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.

  • Visitor
  • my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Hei

Min barn kan ikke komme på min spoty famyli hva er problem 

  • Visitor
  • Min barn kan ikke komme på min spoty famyli hva er problem  
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

I can’t play Max Richter on my account

I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.

  • Visitor
  • I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes