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I joined a family plan in March and yesterday I received an email telling me my account will go back to a free version.
The admin of our family plan sent me an invite but I cant fill in my details. And I receive an error message that I can't join this family. This is ridiculous, until yesterday my premium account was working fine.
Could you please help me ?
I already try log in to the invite on different browsers and either on my laptop or mobile phone.
Thanks !
Solved! Go to Solution.
I'd recommend reaching out to Support about this. They'll be able to take a closer look at your account 🙂
Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
Hey @z91-de1366_pj,
Do you reside at the same physical address as the plan owner?
Let me know 🙂
Yes of course. And I am the only one who have this issue. Can you help ?
I'd recommend reaching out to Support about this. They'll be able to take a closer look at your account 🙂
Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…