Help Wizard

Step 1


Free to Premium family share

Free to Premium family share

I upgraded from free to premium family share. I did the upgrade on my Mac. However it has not transferred to my iPhone. The iPhone thinks I am still using free Spotify. As a result I can not download my songs. 


Free/Premium family share





Mac laptop iPhone 12





1 Reply

Hi there @liesarose,


Thanks for reaching out and welcome aboard. 


It's possible that you are logged into the wrong account on your iPhone and that's why you have no Premium. On your Mac, go to the account page. To double check the correct username and email address of your Premium account. Then, logout on the iPhone and log back in, making sure to use the correct login details. Then everything should work 🙂


Hope this helps.

Kiril Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts