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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?
Hi, I am currently a member in a Spotify Family Plan and I would like to switch to a single student plan so that I have my own account that I can pay for with my bank account. Is that possible? Thanks in advance
PlanFamily PremiumCountryPakistan Device(Android, Oppo F7)Operating System(Windows 10) My Question or IssueI switched to family plan and can't seem to see any podcasts. Are podcasts not enabled on family plans?
Spotify claims they have issues with the invites in the family plan and ask to be patient while they resolve this issue......yet is the second month I get charged $15.99 and I'm wondering. Why not put the family plan charge on hold until the issue ge...
Hi All,My daughter has a problem listening to her Spotify account when the wife uses her Spotify. She'll be listening to her music in the house and outside using either her Iphone or her WiFi speaker. When the wife uses her account on a Sonos or Amaz...
We have a family premium account and I've been recently trying to add my youngest daughter, as we still have 2 available accounts in our plan. The issue however, is that whenever we try we get a message saying that we're trying to do so from a differ...
Spotify family not permitting invites to be sent from webpage.PlanFamilyCountryUKDeviceHP Laptop running windows 10 My Question or IssueSpotify family not permitting invites to be sent from webpage. I can navigate to the webpage and the 'add members ...
PlanPremiumCountryIndiaDeviceSamsung Galaxy S21 FEOperating SystemAndroid 12My Question or IssueI had a prepaid Individual plan of 12 months, and got a 6 months duo plan on top of that. The purchase process took place successfully and I even have a r...
PlanFree/PremiumCountryUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I've a family plan and moved house, and I want my new partner who I now live with to ha...
My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?
Hello to you all,I have a problem with my Premium family account, I hope someone of you can help me to solve it.I'd like to remove some people and add others, I've read all the instructions and tried to do as suggested on the Spotify customer service...
My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan.So I logged on the website, went to profile->account->address, and updated it.But then later he got a website saying I failed to pu...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz
PlanPremiumCountry USA Device iPhone 13 pro Operating System iOS 15.4.1My Question or IssueI would like to upgrade from an individual premium plan to the family plan. How do I do this?
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
PlanPremium FamilyCountryUKDeviceVariety of Amazon echo devices My Question or IssueHiI have been playing Spotify with voice commands through my multiple Alexa devices for years with no issue. I went to play a song today and Alexa tells me it is play...
I have signed up for a family plan with a German billing address. I, with family in Brazil. I provided in ,y account a Brazilian address. However, Spotify on the kids devices complains that we are not living at the same address. I assume this has to ...
PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 15.4.1 My Question or IssueI have added my two daughters to Family Premium. One connected without any problems but the other is still stuck on a 'Free Account'. My Admin Account shows that ...
Hi. My wife and I both currently have Spotify premium and would like to switch to Spotify Family but will we lose our existing playlists?Thanks, David