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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 160984 Views
  • 32 replies
  • 9 likes
  • 160984 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family mix isn't exist

I've been using family plan for a month and i've never seen my family mix. How can i see the mix?

  • Visitor
  • I've been using family plan for a month and i've never seen my family mix. How can i see the mix?
  • Yordan
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicks us off yet we have premium family plan.

While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.

  • Visitor
  • While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.
  • Yordan
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

How did someone add themselves to my Family Plan when I am the plan manager

I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?

  • Visitor
  • I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?
  • Maxim
  • Spotify Star
  • 823 Views
  • 1 replies
  • 0 likes
  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo - Impossible to join my son

Hello,my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house...but i can't join the duo account living on the same house then me... application said, i don't live on the same contry to hi...

  • Visitor
  • Hello, my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house... but i can't join the duo account living on the same house then me.....
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Family account

I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?

  • Visitor
  • I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

I can't log in in my Spotify because my account is on an old mail

i forgot my password and I can't see my mail because it is an old mail. i am in a premium mebership (family)

  • Visitor
  • i forgot my password and I can't see my mail because it is an old mail. i am in a premium mebership (family)
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not letting me change my payer source (from old card to new)

I went to where I could change the payer source and it repeatedly said "Oops, something went wrong." I entered all of the correct info.

  • Visitor
  • I went to where I could change the payer source and it repeatedly said "Oops, something went wrong." I entered all of the correct info.
  • Vasil
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account member suddenly doesnt work.

Child has been added as a member but suddenly her family account doesnt work anymore, as if she is on free version. Pleaae help.

  • Visitor
  • Child has been added as a member but suddenly her family account doesnt work anymore, as if she is on free version. Pleaae help.
  • Vasil
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Ive tried setting up family premium multiple times but it keep saying error

Each time I put in all the information and hit create it takes a moment and puts me back at the top with a "Somethings gone wrong, please try again" error code, all my info is correct and it refuses to tell me the wrong part. Im at a complete loss he...

  • Newbie
  • Each time I put in all the information and hit create it takes a moment and puts me back at the top with a "Somethings gone wrong, please try again" error code, all my info is correct and it refuses ...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

How do I add my account to a family plan

My dad made a family Spotify account. I got the link but don’t know how to get premium to the account I’m already logged into

  • Visitor
  • My dad made a family Spotify account. I got the link but don’t know how to get premium to the account I’m already logged into
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

How do i change an invited member to be the plan manager?

My wife would like to be the plan manager, replacing me. Can there be two plan managers?

  • Visitor
  • My wife would like to be the plan manager, replacing me. Can there be two plan managers?
  • MattSuda
  • Spotify Star
  • 800 Views
  • 1 replies
  • 1 likes
  • 800 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I cannot join the family mix

Hi. He is the owner of the family plan.I cannot join the family mix playlist. I am getting error about technical problems. On webpage, android, ios - in all platforms. I have the latest versions of the apps. Today I got the information that the probl...

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  • Music Fan
  • Hi. He is the owner of the family plan. I cannot join the family mix playlist. I am getting error about technical problems. On webpage, android, ios - in all platforms. I have the latest v...
  • Alex
  • Spotify Legend
  • 2258 Views
  • 11 replies
  • 1 likes
  • Premium for Family
  • 2258 Views
  • 11 replies
  • 1 likes

I can't join the family premium

Hi,My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message; "You can't join this plan. You can only join someone else's plan once every 12...

  • Visitor
  • Hi, My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message;  "You can't join t...
  • Maxim
  • Spotify Star
  • 333 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 333 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family

I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?

  • Newbie
  • I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?
  • Alex
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 286 Views
  • 1 replies
  • 0 likes

Can't add my child to family plan

I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred."Please help

  • Visitor
  • I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred." Please help
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Spotify says my WIFE isn't able to join my family premium plan

I sent an invitation to my wife to join my family premium plan but she always get a message saying she can't join because only people who lives in the same house are able to join. She is my wife and of course she lives with me. Spotify has an esquiso...

  • Casual Listener
  • I sent an invitation to my wife to join my family premium plan but she always get a message saying she can't join because only people who lives in the same house are able to join. She is my wife a...
  • Billy-J
  • Spotify Star
  • 2049 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2049 Views
  • 4 replies
  • 0 likes