Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175454 Views
  • 32 replies
  • 9 likes
  • 175454 Views
  • 32 replies
  • 9 likes

I have changed countries - spotify family

I have changed my premium family subscription payment to Switzerland where I now live and I've invited my family who has set up swiss accounts, but It keeps coming back to them saying they don't live at the same address. Spotify won't seem to let me ...

  • Newbie
  • I have changed my premium family subscription payment to Switzerland where I now live and I've invited my family who has set up swiss accounts, but It keeps coming back to them saying they don't l...
  • Maxim
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 460 Views
  • 1 replies
  • 0 likes

Solved!! Remove family member so they can start their own student account

PlanFamilyCountryCanada My Question or IssueIs there a way to remove a family member, but let them keep their Spotify account with their playlists? They would start their own Student account.

  • Newbie
  • Plan Family Country Canada   My Question or Issue Is there a way to remove a family member, but let them keep their Spotify account with their playlists? They would start their own S...
  • Maxim
  • Spotify Star
  • 1695 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hi:I’m trying to pay may debt an return to my New Family plan but the Spotify platform won’t charge my cardsI've been trying with different payment methods but nothing happen.Might you help me?Thanks in advance

  • Regular
  • Hi: I’m trying to pay may debt an return to my New Family plan but the Spotify platform won’t charge my cards I've been trying with different payment methods but nothing happen. Might you h...
  • OscarDC
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Argentina usando Payonner (tarjeta extranjera)

Hola, Soy de Argentina y quiero subscribirme al plan premium o familiar usando mi tarjeta de credito prepaga Payonner pero tengo un problema que al ingresar la tarjeta me dice que el pais de la tarjeta no coincide con el pais seleccionado y cuando se...

  • Casual Listener
  • Hola, Soy de Argentina y quiero subscribirme al plan premium o familiar usando mi tarjeta de credito prepaga Payonner pero tengo un problema que al ingresar la tarjeta me dice que el pais de la tarje...
  • shiryunight
  • Visitor
  • 1900 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1900 Views
  • 4 replies
  • 0 likes

Can ALL members of Premium Family keep their playlist if they used to have Premium?

Hello. Both me and my boyfriend have separate Premium accounts. I would like to know if we can switch to Family and BOTH keep our playlists.Thanks in advance for clarification.

  • Casual Listener
  • Hello. Both me and my boyfriend have separate Premium accounts. I would like to know if we can switch to Family and BOTH keep our playlists. Thanks in advance for clarification.  
  • Maxim
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 352 Views
  • 3 replies
  • 0 likes

Solved!! Can I purchase a second Family Plan?

I have a Premium Family plan, and I want to purchase a second Family plan - but don't see an option to do this. (I'm in Israel). Do you know if I can purchase a second Family plan?

  • Casual Listener
  • I have a Premium Family plan, and I want to purchase a second Family plan - but don't see an option to do this. (I'm in Israel).   Do you know if I can purchase a second Family plan? &n...
  • rachelbennett-k
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 350 Views
  • 2 replies
  • 0 likes

Stop paying for your premium subscription after joining on a family subscription

Hello, I had a classic premium account and I joined a family account. I wanted to know if the payments of the old classic premium account stop automatically?Thank you

  • Visitor
  • Hello, I had a classic premium account and I joined a family account. I wanted to know if the payments of the old classic premium account stop automatically? Thank you
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! Preisäderung akzeptieren

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen und zu helfen.PlanKostenlos/KostenlosLand Gerät (Geräte)(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 201...

  • Newbie
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch zur Verfügung stellen, desto einfacher wird es für uns sein, zu versuchen und zu helfen. Plan Kostenlos/Kostenlos Land &nbsp...
  • Maxim
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 342 Views
  • 1 replies
  • 0 likes

Prepaid subscription with price change

Premium FamilyAustira We have a prepaid Family subscription and Spotify send an email that we have to accept the new price of € 16,99.It is prepaid till 2023 and no prolongation. So do we have to accept this and what happens to the end-date of our su...

  • Newbie
  • Premium Family Austira   We have a prepaid Family subscription and Spotify send an email that we have to accept the new price of € 16,99. It is prepaid till 2023 and no prolongation. So do w...
  • Maxim
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 458 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Premium to Family without losing playlists

I have a premium account and I want to change to family. It is not shown as an option on my plans. from information I have read I have to cancel my account and then start a new one. I don’t want to lose my playlists. How do I do this?

  • Visitor
  • I have a premium account and I want to change to family.  It is not shown as an option on my plans.  from information I have read I have to cancel my account and then start a new one.&n...
  • Eni
  • Moderator
  • 515 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 515 Views
  • 1 replies
  • 0 likes

Family premium and addreas

Trying to set up a family member, were both at home and with the same address typed in but it won't let me verify. PlanFree/Premium My Question or IssueThe error message I get is that it looks like we're in different countries so to try again and tha...

  • Visitor
  • Trying to set up a family member, were both at home and with the same address typed in but it won't let me verify.  Plan Free/Premium   My Question or Issue The error message I get i...
  • Ximzend
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution explicit songs still blocked after premium canceled

Hi. My family and I got a family subscription a few months ago. The owner of the family subscription had blocked explicit songs. We canceled our premium subscription after around a week, but explicit songs are still filtered out. We don't have premiu...

  • Visitor
  • Hi. My family and I got a family subscription a few months ago. The owner of the family subscription had blocked explicit songs. We canceled our premium subscription after around a week, but e...
  • Dian
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed to Family Plan and the suscription is not updating

Hi! On August 13th I updated my Spotify Premium Account to Premium Family (xxxxxxxxxxxxxxxx-x-x) but the suscription is not changing at all, it still says Individual Premium (July 22th xxxxxxxxxxxxxxxx-x-x). I dont know what to do right now... any he...

  • Newbie
  • Hi! On August 13th I updated my Spotify Premium Account to Premium Family (xxxxxxxxxxxxxxxx-x-x) but the suscription is not changing at all, it still says Individual Premium (July 22th x...
  • Vasil
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

Made a decision based on false information from Spotify

 Hello, I talked to Spotify agents a few days ago and I asked if I can join a new family plan after they checked my account, they said I'm able to join a new one. So I paid someone to purchase a family plan for me, but my account is limited and the i...

Untitled.png
  • Newbie
  •   Hello, I talked to Spotify agents a few days ago and I asked if I can join a new family plan after they checked my account, they said I'm able to join a new one. So I paid someone to purchase a family...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Account unable to access plan managers account

I am having trouble accessing the owner account of my Premium Family Plan. The other people in the account still have access to the premium Spotify, and I am still paying for the account. Though I am unable to log into the plan manager account as I h...

  • Visitor
  • I am having trouble accessing the owner account of my Premium Family Plan. The other people in the account still have access to the premium Spotify, and I am still paying for the account. Though I a...
  • Maxim
  • Spotify Star
  • 902 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 902 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect with multiple accounts

Plan: Premium FamilyCountry: USA Hello. I have a premium family plan with three accounts: MineMy wife'sA third account we only use for Sonos (the account is named "Sonos")Our Sonos has Alexa built in, and when we ask her to play a song, I can see in ...

  • Casual Listener
  • Plan: Premium Family Country: USA   Hello.  I have a premium family plan with three accounts:   Mine My wife's A third account we only use for Sonos (the account is n...
  • Yordan
  • Moderator
  • 7264 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 7264 Views
  • 7 replies
  • 0 likes

Block content for Kids

Hi Community Sporify Kids is in Switzerland not available. Is there a way to block specific contet for our kids which are not marked with E? We use Apple devices. best regardspatrick

  • Newbie
  • Hi Community    Sporify Kids is in Switzerland not available.   Is there a way to block specific contet for our kids which are not marked with E? We use Apple devices.   bes...
  • ToolboxT
  • Roadie
  • 943 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 943 Views
  • 1 replies
  • 0 likes

how can i completely transfer a playlist etc. from one family member to another?

Planfamily accountCountryDE My Question or IssueHello,how can I completely transfer a playlist etc. from one family member to another within the same account?Many thanks for your help.Yours sincerelyPatrick

  • Visitor
  •   Plan family account Country DE   My Question or Issue Hello, how can I completely transfer a playlist etc. from one family member to another within the same account? Many t...
  • Maxim
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 365 Views
  • 1 replies
  • 0 likes

Change Premium to Premium Family

Hello,I want to change my subscription from standard premium to premium family. The premium ends at 15th August and the new one will start and 28th august, because I won't be the main account, I will just join the family subscription. What's about th...

  • Casual Listener
  • Hello, I want to change my subscription from standard premium to premium family. The premium ends at 15th August and the new one will start and 28th august, because I won't be the main account, I w...
  • Maxim
  • Spotify Star
  • 390 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Invite family member to plan

Hello, I have the family plan. My dad said that he used to be able to enter my email address and my password and then he could log in to his account on my plan. He just got a new phone and now he says that when he does that now, he can just connect t...

  • Visitor
  • Hello,   I have the family plan. My dad said that he used to be able to enter my email address and my password and then he could log in to his account on my plan. He just got a new phone and n...
  • Vasil
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 242 Views
  • 1 replies
  • 0 likes