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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 87727 Views
  • 32 replies
  • 5 likes
  • 87727 Views
  • 32 replies
  • 5 likes

Premium to Family account reset

Hey i had the Premiumversion of Spotify a few month. this Month the Account was reset to "free" and i was not able to keep the Abo with Paypal - only option was Payment with Paysafecard. So i did an Abo for the FamilyPremium Version where i was able ...

  • Newbie
  • ...n Abo for the FamilyPremium Version where i was able to use Paypal again. So the account is now Premium/Family again. But all my Playlists, Friends etc is resettet. its a blank new Account. Is there a...
  • jaiwareham
  • Composer
  • 208 Views
  • 1 replies
  • 0 likes
  • family
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address Form is Naive

PlanFamilyCountry United States My Question or Issue The format of the address fields on the family-verifcation form are poorly worded, and inflexible. I live in a place where addresses don't HAVE a "street name", or really even a "street number." Th...

  • Newbie
  • Plan Family Country  United States   My Question or Issue  The format of the address fields on the family-verifcation form are poorly worded, and inflexible. I live in a place w...
  • Peter
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 1 likes
  • family
  • 167 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Plan kicked family members

They both were recently kicked off of the family plan after responding to the email is there any way to get them back on the plan?

  • Newbie
  • They both were recently kicked off of the family plan after responding to the email is there any way to get them back on the plan?
  • Peter
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • Fam Prem
    family
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't Let Family members join

PlanPremiumCountry Ireland My Question or Issue I am having trouble adding people to my family account. We all live at the same address but recently spotify unconnected two of my family members from the account. We have tried adding them back to the ...

  • Newbie
  • Plan Premium Country  Ireland     My Question or Issue  I am having trouble adding people to my family account. We all live at the same address but recently spotify u...
  • Peter
  • Spotify Legend
  • 1063 Views
  • 2 replies
  • 4 likes
  • family
  • 1063 Views
  • 2 replies
  • 4 likes

couldn't join the family plan

I suddenly got cut out from the family planand it wasn't the admin's doing. So the admin resend the invitation. I had entered the same address as the admin did for the family plan mutiples times , but i still couldn't join the plan. HELP

  • Newbie
  • I suddenly got cut out from the family planand it wasn't the admin's doing. So the admin resend the invitation.  I had entered the same address as the admin did for the family plan mutiples t...
  • Jᴀᴄᴋ
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • Student
  • 253 Views
  • 1 replies
  • 0 likes

never got my email with my redemption info for google home mini.

PlanPremium FamilyCountry USADeviceSamsung Galaxy note 8Operating SystemAndroid My Question or Issue I ordered family plan based on the idea I was getting the google home mine with it. When I ordered the screen said I would receive and email with red...

  • Casual Listener
  • Plan Premium Family Country  USA Device Samsung Galaxy note 8 Operating System Android   My Question or Issue  I ordered family plan based on the idea I was getting the g...
  • Jose_M
  • Spotify Star
  • 288 Views
  • 3 replies
  • 0 likes
  • family
    free google home mini
  • 288 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't join spotify family

No matter which adress I put, spotify tell me that I need to have the same as the plan owner but the plan owner never set an adress on spotify. So how can I join spotify family?

  • Newbie
  • No matter which adress I put, spotify tell me that I need to have the same as the plan owner but the plan owner never set an adress on spotify. So how can I join spotify family?
  • Guido
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • family
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't rejoin premium for family after missing a billing payment

I missed a payment and it automatically removed all of my family members. I can't get them to rejoin even though I paid for it already.

  • Newbie
  •    I missed a payment and it automatically removed all of my family members. I can't get them to rejoin even though I paid for it already. 
  • Guido
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • family
  • 148 Views
  • 1 replies
  • 0 likes

3 questions about Spotify Family

My Question or Issue My family and I are planning on subscribing to Spotify Family and I am curious about how this whole thing goes: I am the only one with a Facebook account (my mother and my brother aren't really fond of having a Facebook acc), so ...

  • Casual Listener
  •   My Question or Issue  My family and I are planning on subscribing to Spotify Family and I am curious about how this whole thing goes:     I am the only one with a F...
  • Mantisentil
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • family
  • 125 Views
  • 1 replies
  • 0 likes

I purchased Premium for Family on Saturday and still have not received an email for the Google Mini.

PlanPremiumCountry USA My Question or Issue I purchased Premium for Family on Saturday and still have not received an email for the Google Mini. Does anyone know if this is still a thing?

  • Newbie
  • Plan Premium Country  USA   My Question or Issue  I purchased Premium for Family on Saturday and still have not received an email for the Google Mini. Does anyone know if this i...
  • Mantisentil
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • family
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family - mail non arriving

PlanPremium FamilyCountry ItalyDeviceiPhone XSOperating SystemLast iOS available My Question or IssueHello Community! I have Spotify Family regularly from more than one year and in the past my wife was a member. Since we changed our iPhones (from 6S ...

  • Casual Listener
  • Plan Premium Family Country  Italy Device iPhone XS Operating System Last iOS available   My Question or Issue Hello Community!   I have Spotify Family regularly f...
  • Katerina
  • Spotify Legend
  • 174 Views
  • 3 replies
  • 0 likes
  • family
  • 174 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Subscription

Hi, We are trying to start using the family subscription.First I made a subscription, but my GF is on a plan with a different provider so we figured that she has to be the owner of the family subscription. Then I canceled everything, and tried to joi...

  • Casual Listener
  • Hi,   We are trying to start using the family subscription. First I made a subscription, but my GF is on a plan with a different provider so we figured that she has to be the owner of the family...
  • Katerina
  • Spotify Legend
  • 302 Views
  • 3 replies
  • 0 likes
  • family
  • 302 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google home mini

I was trying to redeem free Google home mini offer yesterday, but it got cancelled. When I called Google for this they said Spotify didn't provided code to Google when it prompted and thus I didn't got the free Google home mini. Who should I contact ...

  • Newbie
  • I was trying to redeem free Google home mini offer yesterday, but it got cancelled. When I called Google for this they said Spotify didn't provided code to Google when it prompted and thus I didn't g...
  • Daisy
  • Spotify Legend
  • 405 Views
  • 3 replies
  • 0 likes
  • Google Home Mini
  • 405 Views
  • 3 replies
  • 0 likes

family plan playing other account's music on mine

PlanPremium familyCountryUSADeviceSamsung Galaxy 8Operating SystemAndroid 8.0 My Question or Issue Whenever someone else on our family plan decides to listen to music while I'm not, it will put the little spotify thing in the notifications bar as if ...

  • Regular
  • Plan Premium family Country USA Device Samsung Galaxy 8 Operating System Android 8.0   My Question or Issue   Whenever someone else on our family plan decides to listen to m...
  • Jose_M
  • Spotify Star
  • 3515 Views
  • 9 replies
  • 0 likes
  • family
  • 3515 Views
  • 9 replies
  • 0 likes

stop playlists from being shared

Planfamily PremiumCountry CanadaDeviceiPhone 8Operating SystemiOS My Question or Issue How do I stop playlists from being share? My daughter is 9, I don't want her listing to the same stuff as me. and vise versa. Kinda defeats the purpose of having a...

  • Newbie
  • Plan family Premium Country  Canada Device iPhone 8 Operating System iOS   My Question or Issue  How do I stop playlists from being share? My daughter is 9, I don't want h...
  • Jᴀᴄᴋ
  • Roadie
  • 277 Views
  • 1 replies
  • 1 likes
  • Family Plan Issue
    Playlist Idea
    sharing playlists
  • 277 Views
  • 1 replies
  • 1 likes

Google Home Promo ENDED

I have not gotten an email for the promo.In the other help threads, the solution was this link, which always gives me this page. Please Help Every link i've found leads to this page.PlanFamily PremiumCountryUS

Screen Shot 2018-12-17 at 6.45.55 PM.png
  • Newbie
  • ...'ve found leads to this page. Plan Family Premium Country US  
  • Jᴀᴄᴋ
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • family
  • 134 Views
  • 1 replies
  • 0 likes

Family account error

PlanPremiumCountrySpainDeviceAllOperating SystemAll My Question or Issue I can't join my family account because I receive always an error when I have to confirm the address. I tried to write it in a lot of ways but I receive always the same error:Spo...

  • Casual Listener
  • Plan Premium Country Spain Device All Operating System All   My Question or Issue  I can't join my family account because I receive always an error when I have to confirm the a...
  • Jᴀᴄᴋ
  • Roadie
  • 1634 Views
  • 4 replies
  • 0 likes
  • family
  • 1634 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Student to (invited) Premium Family: I want pay nomore 5€

I've Premium Student and now I joined in Premium Family. Will I pay the 5€ for Student? How can I stop it if I need to stop?

  • Casual Listener
  • I've Premium Student and now I joined in Premium Family. Will I pay the 5€ for Student? How can I stop it if I need to stop?  
  • Giuesse
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • family
    Student
  • 285 Views
  • 2 replies
  • 0 likes

Superuser Contribution Switch from a Family plan to another with no communication with the old plan owner

My Question or IssueI have no communication with my ex (old plan owner). Now that my new family send to me invitation, spotify says I already am a member, even when I cancel my previous suscription family plan. How can I switch to my new family'plan ...

  • Newbie
  • My Question or Issue I have no communication with my ex (old plan owner). Now that my new family send to me invitation, spotify says I already am a member, even when I cancel my previous s...
  • Guido
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • family
  • 165 Views
  • 1 replies
  • 0 likes

Premium for family... invite issues

Hi there. I am the owner of a family for spotify account and want to link other members of my family to the account as it is intended to be used. I find I am not able to do this and cannot find the answers in any of the instructions in this website o...

  • Newbie
  • Hi there.  I am the owner of a family for spotify account and want to link other members of my family to the account as it is intended to be used.  I find I am not able to do this and c...
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • family
  • 301 Views
  • 1 replies
  • 0 likes