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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179309 Views

32 replies

9 likes

  • 179309 Views
  • 32 replies
  • 9 likes

Superuser Contribution Spotify Kids - won't let me log in despite me having a premium account

I have a Spotify premium family account. My partner is set up and now I am trying to set up account for my daughter who is 4 so my account isn't ruined by frozen songs. I have downloaded the Spotify Kids app on the ipad, when i log in, its says that ...

Newbie

I have a Spotify premium family account. My partner is set up and now I am trying to set up account for my daughter who is 4 so my account isn't ruined by frozen songs. I have downloaded the S...

MihailY

Moderator

512 Views

1 replies

0 likes

Premium for Family
  • 512 Views
  • 1 replies
  • 0 likes

A family member can’t login

I have the premium family account and one of the members can’t login or even reset the password.

Visitor

I have the premium family account and one of the members can’t login or even reset the password. 

Bittencourt

Spotify Star

829 Views

1 replies

0 likes

  • 829 Views
  • 1 replies
  • 0 likes

Superuser Contribution Am tring to connect my account with family members

Hello, Am trying to connect my account with my family members, and after I entered the addres i got ” there was a problem, please try again later “ , i tried more then twice times but no luck, I NEED TO FIX THIS.

Newbie

Hello, Am trying to connect my account with my family members, and after I entered the addres i got ” there was a problem, please try again later “ , i tried more then twice times but no luck, I N...

Bittencourt

Spotify Star

1365 Views

19 replies

0 likes

  • 1365 Views
  • 19 replies
  • 0 likes

Will family see my spotify wrapped?

I am on a family plan. However I don't participate in the family mix and so on. I'd rather not see my family's music preferences, and they not see mine. Will they have automatic access to my Spotify wrapped? Is there a family version of Spotify wrapp...

Newbie

I am on a family plan. However I don't participate in the family mix and so on. I'd rather not see my family's music preferences, and they not see mine.   Will they have automatic access to m...

Billy-J

Spotify Star

2861 Views

1 replies

0 likes

  • 2861 Views
  • 1 replies
  • 0 likes

Migrating Member from Premium Family

Premium Family account on iOS Ex is on account, and I would like to take him off of it. However, I know it would suck to have to re-create an account, find all the songs, etc. When you remove a member from a Premium Family plan, does that account tur...

Newbie

Premium Family account on iOS    Ex is on account, and I would like to take him off of it. However, I know it would suck to have to re-create an account, find all the songs, etc.&n...

AdamDamon

Spotify Star

314 Views

1 replies

0 likes

Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

Pago de mensualidad en pesos y no dólares

Buen día, quisiera saber si es posible que el cobro de mi mensualidad del plan familiar se realice en pesos y no en dólares?

Visitor

Buen día, quisiera saber si es posible que el cobro de mi mensualidad del plan familiar se realice en pesos y no en dólares?

Bittencourt

Spotify Star

260 Views

1 replies

0 likes

Premium for Family
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution error message 'oops! Something went wrong, please try again

I keep getting the above message everytime I try to accept my invitation to family sharing. But I can sign in on the app. I have cleared the cache, I have signed out and back in. Even reset my password and i keep getting the same error message.Please...

Visitor

I keep getting the above message everytime I try to accept my invitation to family sharing. But I can sign in on the app. I have cleared the cache, I have signed out and back in. Even reset my p...

OscarDC

Moderator

1146 Views

1 replies

0 likes

  • 1146 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a problem adding my wife to my family plan

We just moved to south africa and I updated the address but when I want to add her, the application response is that we do not live in the same house

Visitor

We just moved to south africa and I updated the address but when I want to add her, the application response is that we do not live in the same house

Alex

Spotify Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I got charged outside the premium plan price as it's still 1 month free

I paid for a family plan for IDR 79.000 but after I added my CC details, I got charged for IDR 24.990 but dunno what's that for. I thought there will be n charge after 1 month.

Visitor

I paid for a family plan for IDR 79.000 but after I added my CC details, I got charged for IDR 24.990 but dunno what's that for. I thought there will be n charge after 1 month.

Alex

Spotify Legend

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment for premium keeps on failing?

It does not provide me with different payment methods to choose from, only displays the page where I need to fill in my card details, as soon as I say buy now, the payment fails. Been waiting a day as well to see if it's not the connection or somethi...

Visitor

It does not provide me with different payment methods to choose from, only displays the page where I need to fill in my card details, as soon as I say buy now, the payment fails. Been waiting a day ...

Alex

Spotify Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics not showing up

PlanPremium/FamilyCountryUkraineDevice(iPhone 11, Samsung Galaxy S21)Operating System(iOS, Android) My Question or IssueLooks like lyrics not showing up on accounts that are family owners. Everything works fine on any other account in same family. I ...

Regular

Plan Premium/Family Country Ukraine Device (iPhone 11, Samsung Galaxy S21) Operating System (iOS, Android)   My Question or Issue Looks like lyrics not showing up on accounts that a...

ddsfcb

Casual Listener

62618 Views

57 replies

34 likes

Premium for Family
  • 62618 Views
  • 57 replies
  • 34 likes

Superuser Contribution Un familiar no puede unirse a Spotify premium mediante la invitación que en

Le envie una invitación a un familiar para unirse a Spotify premium y al abrir la app, solo aparece la cuenta gratis

Visitor

Le envie una invitación a un familiar para unirse a Spotify premium y al abrir la app, solo aparece la cuenta gratis

Jeremy

Spotify Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am still being charged for a previous plan after switching?

I used to have the duo plan that I was paying for but I switched to be a member of a family plan. I cancelled the duo plan but am still being charged for it 2 months later.

Visitor

I used to have the duo plan that I was paying for but I switched to be a member of a family plan. I cancelled the duo plan but am still being charged for it 2 months later.

Yordan

Moderator

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addresses don't match

PlanPremiumCountryU.S.A. I got kicked out of my family's premium plan and when I got reinvited, it keeps saying that my address doesn't match. We have checked multiple times and the address the main account has listed and the address that I entered a...

Newbie

  Plan Premium Country U.S.A.   I got kicked out of my family's premium plan and when I got reinvited, it keeps saying that my address doesn't match. We have checked multiple times a...

Jeremy

Spotify Legend

389 Views

1 replies

0 likes

Premium for Family
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change address for Family Premium

I've purchased the Family Premium Plan (I already had Premium), but when I click the link to update the address, I keep getting only the 3 dots and nothing loads up in the page.Please can you help me get through this issue?

Visitor

I've purchased the Family Premium Plan (I already had Premium), but when I click the link to update the address, I keep getting only the 3 dots and nothing loads up in the page. Please can you h...

MihailY

Moderator

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Cancel premium family.

I am part of premium family plan. I am one of 6 accounts. If i cancel will it cancel for everyone or just myself?

Visitor

I am part of premium family plan. I am one of 6 accounts. If i cancel will it cancel for everyone or just myself?

AdamDamon

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Hi. I had a premium acc bought for a year and now it’s been turned free …

I night it around a month ago and now all of a sudden my account has changed to the free plan. And I should mention that I had a family sharing account and now I can’t join that. And now I don’t have a clue what to do….

Visitor

I night it around a month ago and now all of a sudden my account has changed to the free plan. And I should mention that I had a family sharing account and now I can’t join that. And now I don’t h...

ccplz

Newbie

243 Views

2 replies

0 likes

  • 243 Views
  • 2 replies
  • 0 likes