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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131607 Views
  • 32 replies
  • 8 likes
  • 131607 Views
  • 32 replies
  • 8 likes

Solved!! Upgrading from Premium to Family

PlanPremiumCountryTurkeyDeviceiPhone 7Operating SystemiOS 13 My Question or IssueI've been using Spotify premium for several years and have to upgrade to Family plan because of kids. What happens to my playlists when I do so? And also, will stats, li...

  • Casual Listener
  • Plan Premium Country Turkey Device iPhone 7 Operating System iOS 13   My Question or Issue I've been using Spotify premium for several years and have to upgrade to Family plan b...
  • Emilia_8
  • Community Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 410 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify family payment blocked by vodacom

PlanPremium FamilyCountrySouth africaDeviceSamsung Galaxy J7 Prime Operating SystemAndroid Oreo, My Question or IssueI can't pay for spotify premium family using my card... everytime I get redirected to the vodacom payments screen. Why can't I just p...

  • Casual Listener
  •   Plan Premium Family Country South africa Device Samsung Galaxy J7 Prime  Operating System Android Oreo,   My Question or Issue I can't pay for spotify premium family...
  • Ivan
  • Spotify Legend
  • 634 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 634 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Kids in Sweden

PlanPremium for Family CountrySweden My Question or IssueWhen will we be able to use Spotify for Kids in Sweden?Also, is it possible to use google nest (with voice recognition) to access content for a kid-profile/acocunt? /macoo80

  • Visitor
  • Plan Premium for Family   Country Sweden   My Question or Issue When will we be able to use Spotify for Kids in Sweden? Also, is it possible to use google nest (with voice r...
  • Katerina
  • Spotify Legend
  • 1149 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 1149 Views
  • 6 replies
  • 1 likes

Family Subscription with a very mobile family

lanFamily PremiumCountryGermanyDeviceSamsung Galaxy, Computer, Laptop, WebappOperating SystemAndroid, Win10 My Question or IssueMy family consists of people who travel a lot and may even be away from home for a longer time period due to job and other...

  • Visitor
  • lan Family Premium Country Germany Device Samsung Galaxy, Computer, Laptop, Webapp Operating System Android, Win10   My Question or Issue My family consists of people who travel a l...
  • Bittencourt
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't add multiple songs to playlist at once

PlanPremiumCountryNorwayDeviceWindows Computer (fully upgraded)Operating SystemWindows 10 My Question or IssueWe just got the family plan, and added two excisting accounts and created two new ones into the plan. While trying to add songs to one of th...

  • Newbie
  • Plan Premium Country Norway Device Windows Computer (fully upgraded) Operating System Windows 10   My Question or Issue We just got the family plan, and added two excisting accounts a...
  • Elena
  • Moderator
  • 781 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 781 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution We have 2 accounts, but can't play simultaneously

I have premium family and I sent the invite so my husband can sign up under his OWN account name. When he plays spotify on his android phone (under his account) on our sonos speaker, and I am down the street at a park with my iphone and spotify, usin...

  • Visitor
  • I have premium family and I sent the invite so my husband can sign up under his OWN account name.  When he plays spotify on his android phone (under his account) on our sonos speaker, and I am d...
  • Elena
  • Moderator
  • 398 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution FAMILY PLAN DOES NOT WORK

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Family plan does not work for me. There is NO place to add family members. I see no slots. p...

  • Visitor
  • ...bsp; Family plan does not work for me. There is NO place to add family members. I see no slots. period.  I tried sending cut & paste invites but those did not work either. I've read t...
  • Ivan
  • Spotify Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution No download option

PlanPremium familyCountry Device(iPhone 8, iPhone 7Operating System My Question or IssueI have the premium family plan. My son and i are not able to download music. That option is not there. Why?

  • Visitor
  • Plan Premium family Country   Device (iPhone 8, iPhone 7 Operating System     My Question or Issue I have the premium family plan.  My son and i are not able to d...
  • Peter
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 332 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Können Familienmitglieder mein abonniertes Familyabo kündigen?

PlanFamilyCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueIch habe eine Frage und zwar können Familienmitglieder meinen Family Abo ohne weiteres kündigen, obwohl ich der Aboersteller bin?

  • Visitor
  • Plan Family Country Germany Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Ich habe eine Frage und zwar können Familienmitglieder meinen Family Abo ohne w...
  • Peter
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 325 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Explicit Content Filter not working

PlanPremiumCountryUSA Device(iPhone My Question or IssueThe explicit content filter is off, but on the iphone app it is still blocked.

  • Newbie
  • Plan Premium Country USA   Device (iPhone 😎 My Question or Issue The explicit content filter is off, but on the iphone app it is still blocked.
  • gmddmg
  • Visitor
  • 2937 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2937 Views
  • 2 replies
  • 0 likes

Family Premium in Israel?

Hello there, I read about the Spotify premium family plan and wanted to upgrade my account to the family for my family and I, after several attempts I can't seem to find the option for the family plan, I am a user in Israel, is the family plan not an...

  • Visitor
  • Hello there, I read about the Spotify premium family plan and wanted to upgrade my account to the family for my family and I,  after several attempts I can't seem to find the option for the family...
  • Emilia_8
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 309 Views
  • 1 replies
  • 0 likes

Family member can't join family account

Everyone in our family has been able to join the family account except for my son. -he keeps getting an error message. He has a premium account. does it have to be changed back to a free account before he can join? Can he do that or does tech need to...

  • Casual Listener
  • Everyone in our family has been able to join the family account except for my son. -he keeps getting an error message. He has a premium account. does it have to be changed back to a free account b...
  • tapalbert
  • Casual Listener
  • 539 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 6 replies
  • 0 likes

Family subscription, Apple/Android

My Question or IssueIn a family subscription must everyone have the same phone (Apple or Android) or can some have apple and some have android phones?

  • Casual Listener
  • My Question or Issue In a family subscription must everyone have the same phone (Apple or Android) or can some have apple and some have android phones?  
  • rhrahulhaldar
  • Composer
  • 316 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 316 Views
  • 3 replies
  • 1 likes

Family Plan Adress not Confirming, even though address matches.

I am trying to add my Family Members to my Family Plan and they are confirming the same address as our account, but it says they are in a different country, which is not true. Can you please fix this!! PlanFamily PlanCountryUSADevice(iPhone 8, Samsun...

  • Casual Listener
  • I am trying to add my Family Members to my Family Plan and they are confirming the same address as our account, but it says they are in a different country, which is not true.  Can you please f...
  • Luan
  • Spotify Star
  • 626 Views
  • 3 replies
  • 0 likes
  • Account
  • 626 Views
  • 3 replies
  • 0 likes

Family all over the world!

**bleep** everyone!The names Carlos and I have a the Premium Family plan. and everything good so far.but something new landed on my lap. A great friend of mine moved to Mexico and she working for a while. Now I like her and trust her and want to add ...

  • Visitor
  • **bleep** everyone! The names Carlos and I have a the Premium Family plan. and everything good so far. but something new landed on my lap.  A great friend of mine moved to Mexico and she w...
  • Billy-J
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not eligible for Family Premium

Spoiler (Highlight to read)Premium FamilyPremium FamilyThere are two available options for Family Premium in the Philippines, the one where payment is through debit or credit card and the other is through mobile load. Why does it say that I am not el...

  • Visitor
  • Premium Family There are two available options for Family Premium in the Philippines, the one where payment is through debit or credit card and the other is through mobile load.   Why does i...
  • rassiewp
  • Casual Listener
  • 4089 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 4089 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family plan not working in the Philippines

PlanPremium familyCountryPhilippinesDeviceOperating System My Question or IssueI signed up for the family plan here in the Philippines. I made payment via Globe Cellular and it took the payment just fine. Now my account properly shows the premium fam...

  • Visitor
  • Plan Premium family Country Philippines Device Operating System     My Question or Issue I signed up for the family plan here in the Philippines.  I made payment via Globe C...
  • Elena
  • Moderator
  • 340 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 340 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not eligible for Family Premium due to billing issue

PlanPremiumCountrySouth Africa My Question or IssueThere are two available options for Family Premium in the South Africa, the one where payment is through debit or credit card and the other is through mobile. Why does it say that I am not eligible f...

  • Newbie
  • Plan Premium Country South Africa   My Question or Issue There are two available options for Family Premium in the South Africa, the one where payment is through debit or credit card and t...
  • Surrealist
  • Casual Listener
  • 829 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 829 Views
  • 6 replies
  • 0 likes

Invited to Fam Plan, switching to my own fam plan

PlanPremiumCountryUSDeviceiPhone 6Operating Systemios My Question or IssueI was invited to a family plan by a roommate who is now moving out - I'll get a new family plan for the house. 1. Whats the best way to do this and not lose any music/podcasts?...

  • Newbie
  • Plan Premium Country US Device iPhone 6 Operating System ios   My Question or Issue I was invited to a family plan by a roommate who is now moving out - I'll get a new family plan f...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 263 Views
  • 1 replies
  • 0 likes

Not eligible for Premium Family

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

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  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Billy-J
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 361 Views
  • 1 replies
  • 0 likes