Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hey Everyone!My question is about leaving a Premium Family plan.I am currently a member of a Family group, but I would like to leave it, and make my profile simply Premium (individually).However I am not the administrator of the Family, and I can't c...
PlanFamily CountryItalySamsung Galaxy 20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs it possible to pass a playlist from an account of one of my family members to mine? Or is it possible to choose who can collaborate...
I currently have a personal (not family) Spotify Premium account.I also have a Google Home, which is connected to my Spotify account.I love the recommendations Spotify gives me. My family all play music on the Google Home (via voice commands). Howeve...
Hi! Just last night I was removed off a Spotify family plan I joined around April 2021. For personal reasons, I cant join it back and am looking for a new plan. Fortunately my friend had a spot in her family plan and upon accepting the invite via the...
My Question or IssueI currently have family plan and would like to cancel Spotify but my daughter would like to keep Spotify since she has so many playlists she uses for work. I would like to cancel and allow her to set up her own account in a way th...
I created a family premium account a couple of months back, I was able to add my parents onto the plan without any issues, (they have never had spotify before), however I have been unable to add my brother, every time we have tried it gives an error ...
PlanPremium Family My Question or IssueMy sister created a premium family and I'm alreadyialready in it. But I'll be travelling outside the country for a few months. Will I still be able to access spotify? Will there be no issue with the other member...
Hi, So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my spotify account? How about the payment? My credit card is on the Phi...
PlanPremium FamilyPhilippines My Question or IssueWhat if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?
ola, Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outra pessoa uma vez a cada 12 meses.'' Como posso resolver ? PlanFree...
Olá, sou assinante do plano familiar há 01 ano, e esta semana todos os meus familiares, no qual residem no mesmo endereço que eu, foram exluídos, e ao adicionar sempre da erro dizendo que o endereço não é compatível, vi alguns relatos, porém todos pe...
Hi,one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various devices.PlanPremiumCountryPOLANDIssue
PlanPremiumCountryColombia I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because it says a person can only change plans once a year, but its se same plan, C...
Just upgraded to duo, but can't play different music on our devices.Uninstalled and installed to no avail
device used on: iphone and laptopissue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I was trying to do. i clicked the link he sent me and it sa...
PlanFamilyCountryUKDeviceManyOperating SystemMany My Question or IssueI had a payment card block and my family account was suspended. I fixed the card and went thro' the card update procedure in my spotify account. However it reinstated me to persona...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family member recently bought a spotify duo subscription but when I tried to join the like ...
As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time soon - my kids love to listen to audibles and music bu...
age None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDeviceMacbook Pro late 2016Operating SystemMacOS My Question or Issue I just subscribed to duo subscripti...
Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9. Klässler eher nicht. Irgendwelche Ideen, was ich tu...