Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hello to everyone,I have premium for family! I added already my mother and she already acepted, I created her an account, download the app and do the login! But I don’t know why her account works like a free one!! She can’t jump more then 6 song and ...
Plan = Premium for FamilyDevices = iPhone 8 and 2 mac laptops with IOS 10.14.4 My Question or Issue:Getting the "Oops something went wrong, please try again." error message when trying to add a family member. The post that said the issue was solved d...
My Question or IssueHaving recently upgraded to Premium for Family, i was hoping that the subscription would allow up to 6 devices connected at the same time - irrespective of the account that is logged in - as long as the account is linked to the fa...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium for FamilyCountry Fire HDOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUnable to add family member in Premium for Family. I have tried several times.
Toda vez que meu celular desliga o Spotify faz logout sozinho, aí quando eu ligo o celular preciso logar de novo e perco qualquer coisa que eu tenha baixado anteriormente. Meu celular é um moto g6
Olá, eu possuo um plano familiar ag
I've been subscribed to a Family account for a few years now and since subscribing I've moved a few times. Now when trying to add new members to my account they of course put our new address to their profile while I have my old one on mine. Tried uns...
Estou incluído em um plano familiar ativo mas quando entro no aplicativo do spotify aparece como se eu não estivesse. Já desinstalei o app várias vezes, tentei entrar na conta por outros nomes mas não funcionou. Tenho as vantagens do plano premium fa...
when i renewed my plan for spotify family, the accounts in my plan got removed and i have to resend the emails again, and it didnt work when they tried to join
Hi, I live in Canada. I redeemed my code for a free Google Home Mini device on April 13. The item was shipped on April 29 and according to Canada Post tracking number was delivered on May 1st. I checked with all my neighbors, my family, my city's Can...
PlanPremiumCountryCzech RepublicDeviceIphone seOperating SystemiOs My Question or IssueI had my 3 family members kicked out of my membership, which is acceptable, because they didn’t click on the link in email. However, when my aunt account clicked o...
Greetings. I've been put on my household/family premium account but can't see where to enter the invitation code... I've recieved the email but what to do with the code? I'm in Sweden Using an older mac mini with OS X 10.6.8 The free version works ok...
Hi, unfortunately, I live in Iran, now the question is can I use an amex gift card to upgrade some account to premium?
So here's a some more info for those who, like me, are still trying to get their free Google Home Mini they were promised if they upgraded to the Premium Family Plan. I received my link this morning, but it took me (via Spotify) to the google store p...
I got removed from my family plan for the second time now but i can confirm i live with my family...
Hi, I've signed up for the Premium for Family plan, and I can't get the offer to redeem the Google Home Mini. It says 'We're sorry but you're not able to redeem at this moment'. How can I get the offer? Thanks. PlanPremium for FamilyCountryAustralia
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I upgraded from premium to family, lost Hulu. I canceled Family, but now i have to wait 14 days or so before it will put me back on Premium. How can I cancel family plan Now, and get back to Premium.how do i expedite the plan cancel.