Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium for FamilyCountryUSDeviceRedmi Note 9S, PC, Ipad Air Operating SystemAndroid 10, Windows 10, IOS 12 My Question or IssueA few days ago, I keep getting fling out of my premium (family), my brother said he didn't kick me also it happens to ...
PlanPremiumCountryGermanyDeviceGigaset S270Operating System Android Oreo My Question or IssueHi. I use Spotify Premium Family. For my son I installed Spotify Kids. We also use Family Link. We managed to stop the device to a certain time. Unfortunatel...
PlanPremiumCountrySerbia Device iPhone 11 ProOperating SystemiOS 10 My Question or Issue Why none of my family members can’t join on link provided? When is needed to enter home address, it just pops out for them “You need to live at the same address”...
Hi there i was wondering if someone could help me with our family subscription, my wife is have a great deal of difficulty with her spotify downloads, not downloading and her music not play all the time when she pushes on the album it just shows a bl...
PlanPremiumCountry Turkey / Türkiye My Question or Issue Hello, I try to pay for premium but I can't because of 3d security. I talked with my bank and they said my card is open for 3d payments. Doesn't spotify support 3d security payment in Turkey ? ...
After years of sharing an account, my wife and I just upgraded to Spotify Duo. We just created a separate account for my wife, but it's totally empty - all the dozens of playlists she's created over the years are stuck in my account. Is there a way t...
Plan PremiumCountry Mexico Device Iphone x y alienwareOperating SystemiOS 10 My Question or IssueLlevo mas de 4 años trabajando con mi cuenta familiar y de repente tuve el plan premium personal, intente cambiarlo a familiar esa misma noche y lo que s...
PlanFree/PremiumCountryCanadaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLooking at moving to a family plan from Itunes. However I read one article that said when someone requests music via the google home, it g...
Hi everyone:I ran into a problem when I invite my sis to join our family plan.After she entered the correct address, the screen show "saving address"(in chinese) but it stuck there for several minutes and nothing happens.Is it a system or app failure...
Spoiler (Highlight to read) I'm unable to change my payment method for premium family plan. The option to use debit/credit card is not clickable. It forces me to pay by mobile which is a hassle. Can someone help?
Premium for FamilyCountryCanadaDeviceSamsung Note 8Operating SystemAndroid version 9 My Question or IssueI bought a $30 redeem card and it won't load for my plan. How can this be solved?
Plan - Premium Family PlanCountry - Canada After many tries, I think I finally got the family plan to work on multiple devices within my same household (I think), but... it only seems to work when we are all on the same home wifi. If I go for a walk ...
PlanPremium FamilyCountryIsle of ManDevice(iPhone 7 plus)Operating System(IOS 13.6) My Question or Issue I have recently registered to claim my free google next. I had already been charged for the month of August for my subscription in which is a fam...
PlanPremiumCountryBelarusDeviceXiaomi Mi 8, Realme XTOperating SystemAndroid My Question or Issueonly my wife's songs are on the playlist Duo Mix, but my songs are not there, which is why the playlist is only for my wife
I have a Spotify premium account. While listening to podcasts recently, ads have been playing during and between some of the podcasts. They are not embedded within the podcast, they are being played as separate entities (see picture). I have tried lo...
PlanFamily PremiumDeviceAndroid MobileOperating SystemAndroid Oreo My Question or IssueI have a specific playlist and at times Spotify throws in a song that I did not add. How do I prevent this and ONLY play the songs on my list? Very frustrating whe...
PlanPremiumCountryusaDeviceiphone xrOperating Systemios 14 My Question or Issuesed to use a shared account, which had all my playlists and music preferences but now we are using a family subscription, so i logged in with my old personal account. Is t...
i left my family account and i get this error when i try to join back i get this error which is understandable, but how do i know when the 12 months are over?
Plan/Premium FamilyCountry Pamama Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLast month by mistake I subscribed to the family plant but in my girlfriend's accou...
PlanPremium FamilyCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought premium Family. My 2 teens share the same account. If they BOTH want to li...