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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137027 Views
  • 32 replies
  • 8 likes
  • 137027 Views
  • 32 replies
  • 8 likes

Solved!! Can't add more members to family plan

PlanPremiumCountryNetherlandsDevice Operating System My Question or IssueCurrently two people on Family plan but no slots available to add more members of the family?

  • Newbie
  •   Plan Premium Country Netherlands Device   Operating System     My Question or Issue Currently two people on Family plan but no slots available to add more members o...
  • Billy-J
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 608 Views
  • 1 replies
  • 0 likes

Duo and college kid

I would like to start a duo subscription with my daughter, but she is currently away in college. She is still my dependent and during breaks and summer (when not in summer school) she lives in the same home with me. Can we still do the duo plan? How ...

  • Casual Listener
  • I would like to start a duo subscription with my daughter, but she is currently away in college.  She is still my dependent and during breaks and summer (when not in summer school) she lives in ...
  • Billy-J
  • Spotify Star
  • 1182 Views
  • 3 replies
  • 0 likes
  • 1182 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change to family but already have premium

PlanPremiumCountry DeviceiPhone 6Operating System(iOS 12 I redeemed a Spotify gift card for 3 months but I’m joining a family plant whit my uncle would my 3 month subscription be cancelled after joining

  • Newbie
  • Plan Premium Country   Device iPhone 6 Operating System (iOS 12   I redeemed a Spotify gift card for 3 months but I’m joining a family plant whit my uncle would my 3 month s...
  • Ivan
  • Spotify Legend
  • 821 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 821 Views
  • 2 replies
  • 0 likes

Family plan not working

PlanFAMILYCountryINDIADevicePC/ANDROIDOperating SystemAndroid, Windows 10 My Question or IssueFAMILY PLAN IS NOT WORKING i cant find any link anywhere to invite my family members.after lot of research found a linkhttps://www.spotify.com/in/account/fa...

  • Casual Listener
  • Plan FAMILY Country INDIA Device PC/ANDROID Operating System Android, Windows 10   My Question or Issue FAMILY PLAN IS NOT WORKING     i cant find any link anywhere to i...
  • Billy-J
  • Spotify Star
  • 2308 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2308 Views
  • 5 replies
  • 0 likes

Superuser Contribution Plan Familiar

Hola, es la primera vez que solicito el plan familiar, el pago lo hice en el oxxo, mi duda es que en mi cuenta no me aparece que este suscrita a nada, no sé que se hace a partir de ahora, no si tengo que esperar los 3 dias de acreditación a que apare...

  • Visitor
  • Hola, es la primera vez que solicito el plan familiar, el pago lo hice en el oxxo, mi duda es que en mi cuenta no me aparece que este suscrita a nada, no sé que se hace a partir de ahora, no si tengo...
  • Elena
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family not registered on other devices

PlanPremium familyCountryEnglandDevice(iPhone 7, iPhone 6, macbook pro pre 2012Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuI have registered for premium family and sent a request to all my family....I have managed to re...

  • Casual Listener
  •   Plan Premium family Country England Device (iPhone 7, iPhone 6, macbook pro pre 2012 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu I h...
  • Petya
  • Community Legend
  • 1254 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1254 Views
  • 5 replies
  • 0 likes

Spotify Duo will we loose our playlists from our individual accounts?

PlanIndividual PremiumCountryUSA DeviceMacbook Pro early 2013Operating SystemiOS 10 My Question or IssueMy fiancee and I want to merge accounts. We both have individual accounts. However, we don't want to loose our playlists from our individual accou...

  • Casual Listener
  • Plan Individual Premium Country USA   Device Macbook Pro early 2013 Operating System iOS 10   My Question or Issue My fiancee and I want to merge accounts. We both have individua...
  • Billy-J
  • Spotify Star
  • 4295 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 4295 Views
  • 1 replies
  • 0 likes

Superuser Contribution desperatereindeer

PlanPremiumCountryUkraineDeviceGoogle Plus 3aOperating System Android My Question or IssueI was invited to join a family account on Spotify. I already have a single premium account. The issue is that my account was set up in Italy and the family acco...

  • Casual Listener
  • Plan Premium Country Ukraine Device Google Plus 3a Operating System  Android  My Question or Issue I was invited to join a family account on Spotify. I already have a single p...
  • Elena
  • Moderator
  • 465 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 465 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium for Family Local Files not syncing with Family Members

PlanPremium for FamilyCountryCanadaDeviceiphonesOperating SystemDesktop - Mojave Hi Community! So if I am logged into the desktop and my iphone (same wifi) with the primary account (family premium) I can sync/download local files with no problem. The...

  • Visitor
  • Plan Premium for Family Country Canada Device iphones Operating System Desktop - Mojave   Hi Community!  So if I am logged into the desktop and my iphone (same wifi) with the p...
  • Peter
  • Spotify Legend
  • 1639 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1639 Views
  • 1 replies
  • 0 likes

App shows premium , browser premium family

My Question or Issue We used to have the premium plan but I signed up for family premium. When I go into any browser on my account I see that I have family premium and that I am paying for it. When I reopen the app it only shows premium. I tried to s...

  • Visitor
  •     My Question or Issue   We used to have the premium plan but I signed up for family premium. When I go into any browser on my account I see that I have family premium and that I...
  • Billy-J
  • Spotify Star
  • 1697 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1697 Views
  • 1 replies
  • 0 likes

Paying for Premium For Family, Not Receiving Premium For Family

Premium for FamilyUSADevice(iPhone, LG, MacBook Pro, HP Laptop)Operating SystemIOS, OSX, Android, Windows 10(iOS 10, Android Oreo, Windows 10,etc.) I upgraded from Premium to Premium for Family. The "invite" to the family member doesn't look like it ...

  • Visitor
  • Premium for Family USA Device (iPhone, LG, MacBook Pro, HP Laptop) Operating System IOS, OSX, Android, Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   I upgraded from Premium t...
  • Billy-J
  • Spotify Star
  • 572 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 572 Views
  • 1 replies
  • 0 likes

Family Members cannot be entered - credit card location issue

I am trying to add my wife (lifes at the same location) to my family account. However, she always gets an error message. Add info: we life in Austria, but my credit card runs through a German bank. How can I add my wife - without getting new credit c...

  • Visitor
  • I am trying to add my wife (lifes at the same location) to my family account. However, she always gets an error message.    Add info: we life in Austria, but my credit card runs through a...
  • Billy-J
  • Spotify Star
  • 600 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Other bluetooth devices controlling Spotify app on my phone

PlanFamilyCountryUSDeviceOnePlus 6T, iPhone 8, Mac We've had Spotify Family for a while now but only recently have we had this issue. When my wife listens to Spotify on her computer (Mac) through her BT headphones, it affects the music that I'M liste...

  • Regular
  • Plan Family Country US Device OnePlus 6T, iPhone 8, Mac      We've had Spotify Family for a while now but only recently have we had this issue. When my wife listens to Spotify o...
  • DRascon
  • Regular
  • 1680 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 1680 Views
  • 9 replies
  • 1 likes

Superuser Contribution Family account Overseas

I've just signed up for a Premium Family Account. I'm abroad on business but want the family at home to use it. When I send invites it doesn't allow them to access Spotify saying the account needs to be based in the same country as the owner. I've re...

  • Casual Listener
  • I've just signed up for a Premium Family Account. I'm abroad on business but want the family at home to use it. When I send invites it doesn't allow them to access Spotify saying the account needs t...
  • Elena
  • Moderator
  • 1256 Views
  • 4 replies
  • 1 likes
  • 1256 Views
  • 4 replies
  • 1 likes

Family Dashboard

PlanFamilyCountry Device Operating SystemAndroid OS My Question or IssueGuys, I've upgraded to Family plan and I found out there is something missing. I'm missing connections to my family members. There is no list of the members with their profiles, ...

  • Regular
  • Plan Family Country   Device   Operating System Android OS   My Question or Issue Guys, I've upgraded to Family plan and I found out there is something missing. I'm missing c...
  • Emilia_8
  • Community Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 576 Views
  • 1 replies
  • 0 likes

Premium for family when separated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Do I need to change my account or can my children still join my premium family account although they are living e...

  • Visitor
  • ...ccount or can my children still join my premium family account although they are living every other week with their mom?  
  • Billy-J
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant see people on family mix

PlanFamily PremiumCountryIsraelDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueWhenever I enter the Family Mix page and I tap on my family's profile Icons next to a song, I am led to a blank page.

  • Visitor
  • Plan Family Premium Country Israel Device Samsung Galaxy A71 Operating System Android 10   My Question or Issue Whenever I enter the Family Mix page and I tap on my family's profile I...
  • Galgoul2
  • Visitor
  • 1141 Views
  • 2 replies
  • 3 likes
  • Android
    Family Mix
  • 1141 Views
  • 2 replies
  • 3 likes

family problem

PlanFree/PremiumCountryIsraelDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue PlanPremiumCountryIsraelDeviceSamsung 7Operating System My Question or IssueHiAfter buy...

  • Newbie
  • ...bsp; Plan Premium Country Israel Device Samsung 7 Operating System     My Question or Issue Hi After buying the family package, I succeeded to add my 2 kids. but when I open the r...
  • OneByBoo
  • Roadie
  • 471 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 471 Views
  • 1 replies
  • 1 likes

Why the F am I paying for Spotify Family if my kids cannot use it?

PlanFamily PremiumCountryFinlandDevices: Android, iPad, PC My Question or IssueI upgraded from Premium to Family as my kids have been using my Premium account and obviously when they use it I cannot. Now I cannot use the Family either since my kids (...

  • Visitor
  • Plan Family Premium Country Finland Devices: Android, iPad, PC   My Question or Issue I upgraded from Premium to Family as my kids have been using my Premium account and obviously w...
  • Joel-M
  • Composer
  • 556 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 556 Views
  • 1 replies
  • 0 likes

No Option to "Join Family Mix"

PlanPremium Family CountryUSADeviceiPhone XR/ Dell Laptop My Question or IssueI have read the instructions on how to join Family Mix, but when I click on the elipses at the top of the playlist, my only options are "Go to Playlist Radio, "Save to Your...

  • Newbie
  • Plan Premium Family  Country USA Device iPhone XR/ Dell Laptop   My Question or Issue I have read the instructions on how to join Family Mix, but when I click on the elipses at t...
  • jrandall17
  • Casual Listener
  • 7045 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 7045 Views
  • 3 replies
  • 0 likes