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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131497 Views
  • 32 replies
  • 8 likes
  • 131497 Views
  • 32 replies
  • 8 likes

Billing Problems for Premium Family Plan

I've been subscribing to Spotify Premium Family for quite a while.Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that. However since, i'm no longer using spotify as much as before. So I de...

  • Visitor
  • I've been subscribing to Spotify Premium Family for quite a while. Today 28/4/2020 I receive a sms says my card was charged for Spotify Premium as usual. Alright I'm fine with that.   H...
  • OneByBoo
  • Roadie
  • 902 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 902 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution adding an old phone to the premium spotify

(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a normal spotify account that I used on my phone. I have passed that phone to my son and have now updated to family premium also adding my daughter's phones. I can use it on my new pho...

  • Casual Listener
  • ...o family premium also adding my daughter's phones. I can use it on my new phone, as can my daughters, but when I try to add to my son's phone (my old phone) it says can't join my own plan. It seems to t...
  • Elena
  • Moderator
  • 1768 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1768 Views
  • 3 replies
  • 0 likes

Solved!! Family member removal from Premium Family

PlanPremium FamilyCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, A member of my household has moved out so I have removed them from my Premium Famil...

  • Casual Listener
  • Plan Premium Family Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,&n...
  • Mattdeluca
  • Casual Listener
  • 727 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 727 Views
  • 2 replies
  • 0 likes

Family for Premium - Subscription Question

Question sir. Im currently live in the philippines and i want to subs to family but i will using a card from uae would that be possible.. If yes. I can my sister who live in uae?

  • Casual Listener
  • Question sir. Im currently live in the philippines and i want to subs to family but i will using a card from uae would that be possible.. If yes. I can my sister who live in uae? 
  • Bethany_Dawn
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Add a Spotify kids account in family mix

Hi,I have a Spotify Family account and 2 weeks ago I created a kid account in Spotify kids. I can see my kid's account in the list of accounts in my family but he does not appear in the family mix accounts.I can only see regular accounts as contribut...

  • Casual Listener
  • Hi, I have a Spotify Family account and 2 weeks ago I created a kid account in Spotify kids. I can see my kid's account in the list of accounts in my family but he does not appear in the family m...
  • OneByBoo
  • Roadie
  • 1436 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family - Connecting to other apps

In the family plan, who receives Spotify's connection notification to other apps? The profile of the person who connected the app or the profile of the administrator?

  • Casual Listener
  • In the family plan, who receives Spotify's connection notification to other apps? The profile of the person who connected the app or the profile of the administrator?
  • Elena
  • Moderator
  • 388 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 388 Views
  • 1 replies
  • 0 likes

Join the family plan that I have setup it says we are in different countries.

When I try to join the family plan that I have setup it says we are in different countries. Tried clearing cookies but it didn't help. userid: backtracker.don Please can someone take a look. Thanks!

  • Newbie
  • When I try to join the family plan that I have setup it says we are in different countries. Tried clearing cookies but it didn't help.   userid: backtracker.don   Please can s...
  • OneByBoo
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family- playlists

My daughter is the manager of the family and we have 4 people under the plan. When I (Mom) add a song to my playlist it adds it onto my daughter's list, why? How can I stop this from happening

  • Visitor
  • My daughter is the manager of the family and we have 4 people under the plan.  When I (Mom) add a song to my playlist it adds it onto my daughter's list, why?  How can I stop this from h...
  • Xenia
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium issues

My Question or IssueI have just joined Family Premium and I added my son to the users. When he received the link he didn't have a seperate account so he clicked on it and put in my log in details. He now has his own account but when I send him the li...

  • Visitor
  •     My Question or Issue I have just joined Family Premium and I added my son to the users. When he received the link he didn't have a seperate account so he clicked on it and put in m...
  • jazstglide
  • Regular
  • 2553 Views
  • 13 replies
  • 2 likes
  • Premium for Family
  • 2553 Views
  • 13 replies
  • 2 likes

Superuser Contribution Can not add family member - link provides message "can not add you own account"

Sent link via WhatsApp to invite family member. Link provides message "You can not add your own account". Any help on this?

  • Visitor
  • Sent link via WhatsApp to invite family member. Link provides message "You can not add your own account". Any help on this?
  • Xenia
  • Moderator
  • 600 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 600 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Family with Sonos and mobile use in parallel

PlanPremium FamilyCountryGermany DeviceSonos, 2 iPhones XR/8Operating System(iOS 13 My Question or IssueWe are 2 people using the Spotify premium family account and at home we have a Sonos system with 6 speakers in different rooms. Problem: when one ...

  • Visitor
  • Plan Premium Family Country Germany  Device Sonos, 2 iPhones XR/8 Operating System (iOS 13   My Question or Issue We are 2 people using the Spotify premium family account and at h...
  • Xenia
  • Moderator
  • 525 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still getting adverts on my iphone despite being part of Premium Family

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium FamilyCountryUKDeviceiPhone SEOperating SystemIOS latest I am part of a Premium Family plan and I am logged in and showi...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family Country UK Device iPhone SE Operating System IOS l...
  • Elena
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family problem

I've purchased a one year Premium Family, I've payed it and now when I go to https://www.spotify.com/it/account/family/the page is stucked on the load page. I disconnected every account/device and tried again but nothing changed. 

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  • Regular
  • I've purchased a one year Premium Family, I've payed it and now when I go to https://www.spotify.com/it/account/family/ the page is stucked on the load page.   I disconnected every account/d...
  • Stinger80
  • Regular
  • 1890 Views
  • 10 replies
  • 1 likes
  • Premium for Family
  • 1890 Views
  • 10 replies
  • 1 likes

Superuser Contribution Family Premium canceled last night

PlanPremiumCountryNetherlands My Question or IssueHi all, Last night my Family plan was canceled. Some of my family members received a mail that they were thrown out the plan and others hadn't received anything. Me as the plan owner hadn't received a...

  • Casual Listener
  • Plan Premium Country Netherlands   My Question or Issue Hi all,   Last night my Family plan was canceled. Some of my family members received a mail that they were thrown out the p...
  • Ivan
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 380 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution family member unable to join premium because it says his address is in another country?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy teenager is unable to access our family plan because it says his location is in another co...

  • Casual Listener
  • ...eenager is unable to access our family plan because it says his location is in another country.  My other family members have not had a problem.    
  • Elena
  • Moderator
  • 874 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 874 Views
  • 3 replies
  • 0 likes

Solved!! Premium family trial

PlanPremium Family TrialCountry Device(Motorola Moto X PlayOperating SystemAndroid nougat My Question or IssueI can't download songs even though podcasts can be.

  • Casual Listener
  • Plan Premium Family Trial Country   Device (Motorola Moto X Play Operating System Android nougat   My Question or Issue I can't download songs even though podcasts can be.
  • Girish1
  • Casual Listener
  • 616 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 616 Views
  • 2 replies
  • 0 likes

Host going to another country for a long time

PlanFamily PlanCountryFrom Hong Kong to Britain My Question or IssueSo we have a family plan subscribed, and we currently reside in Hong Kong. However, if the host of the plan plans to move to Britain for some time, will we still have access to the p...

  • Visitor
  •   Plan Family Plan Country From Hong Kong to Britain     My Question or Issue So we have a family plan subscribed, and we currently reside in Hong Kong. However, if the host o...
  • OneByBoo
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 367 Views
  • 1 replies
  • 0 likes

Premium Family - member recently moved back home but cannot join Premium Family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I cannot join my sister's Spotify Family account. The message that always pops up is t...

  • Newbie
  • ...ello,   I cannot join my sister's Spotify Family account. The message that always pops up is that I am trying to join from abroad and hence I cannot proceed. However, I have moved from other c...
  • OneByBoo
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to family premium - have been charged for regular premium as well?

i recently upgraded to family premium at the beginning of the month and the new fee has been charged from my account; but for some reason I’ve also been charged for premium this month as well? I thought that seeing as I had upgraded before my regular...

  • Visitor
  • i recently upgraded to family premium at the beginning of the month and the new fee has been charged from my account; but for some reason I’ve also been charged for premium this month as well? I t...
  • Elena
  • Moderator
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution ReCAPTCHA is Preventing New Family Members from Creating an Account

PlanFamily PremiumCountryCanadaDeviceiPhones / PC Operating System(iOS 12.4.5 / Windows 2016 / Google Chrome / Icognito Window) My Question or IssueWe have tried multiple times on multiple devices to create an account for my son on Premium Family. We...

  • Casual Listener
  •   Plan Family Premium Country Canada Device iPhones / PC  Operating System (iOS 12.4.5 / Windows 2016 / Google Chrome / Icognito Window)   My Question or Issue We have t...
  • leemkuny
  • Visitor
  • 878 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 878 Views
  • 2 replies
  • 0 likes