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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 94705 Views
  • 32 replies
  • 5 likes
  • 94705 Views
  • 32 replies
  • 5 likes

Superuser Contribution Name of previous cancelled Family account member appearing instead of mine

PlanFamily Country UKDeviceN/AOperating SystemN/A My Question or IssueI just cancelled my Student Premium subscription to join a Family account instead. Whats happened in that the name I appear under on the family account, is the name of the person I...

  • Casual Listener
  • Plan Family  Country  UK Device N/A Operating System N/A   My Question or Issue I just cancelled my Student Premium subscription to join a Family account instead. Whats h...
  • jackw-p
  • Casual Listener
  • 697 Views
  • 4 replies
  • 0 likes
  • bug
    Family account lost members thank you
    Family account wrong name
  • 697 Views
  • 4 replies
  • 0 likes

Can i start new premium family?

Hi there! I was removed from premium family due to address change (we moved to another country). Now I want to start my own family here in Cyprus.Can I do it?Can I invite my partner who also was removed from a Premium family? Thanks,Daria

  • Casual Listener
  •   Hi there!   I was removed from premium family due to address change (we moved to another country). Now I want to start my own family here in Cyprus. Can I do it? Can I invite my p...
  • Bittencourt
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • family
  • 280 Views
  • 3 replies
  • 0 likes

Upgrade from premium to Family subscription

My Question or Issue I have a premium account that is paid for via my optus mobile account. I want to upgrade to a family account and then add family members. How can I do this? A simple guide would be awesome.

  • Newbie
  •     My Question or Issue  I have a premium account that is paid for via my optus mobile account. I want to upgrade to a family account and then add family members. How can I do t...
  • OneByBoo
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • family
  • 287 Views
  • 1 replies
  • 0 likes

Plan familiar: eliminan familiares confirmados

Han eliminado más de 5 veces a mis familiares aún cuando la cuenta es confirmada y la dirección es la misma, cada mes los borran. Esta situación lleva mucho ver tiempo y no hay ninguna respuesta ante el problema.PlanFamiliar PremiumCountry México

  • Casual Listener
  • Han eliminado más de 5 veces a mis familiares aún cuando la cuenta es confirmada y la dirección es la misma, cada mes los borran. Esta situación lleva mucho ver tiempo y no hay ninguna respuesta ante...
  • Bittencourt
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Family premium confirmation
  • 272 Views
  • 1 replies
  • 0 likes

From Student account to Family premium

Hey guys,I just got an invitation from my family to get the Spotify premium together as Family account.I have clicked on the link in the e-mail and joined them. The owner sees me as "active".Unfotunatelly my account says, when I look at my subscribti...

  • Newbie
  •   Hey guys, I just got an invitation from my family to get the Spotify premium together as Family account. I have clicked on the link in the e-mail and joined them. The owner sees me as "a...
  • Brunelicia
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • family
    Student
  • 284 Views
  • 1 replies
  • 0 likes

Family plan - Play same songs in two rooms

We just upgraded to a Family plan. I sent the invite to my wife. She confirmed the invite on her ipad, but she cannot see the music I am playing. We want to be able to see my music and then play it on the kitchen speaker - so the house is all playing...

  • Casual Listener
  • We just upgraded to a Family plan. I sent the invite to my wife. She confirmed the invite on her ipad, but she cannot see the music I am playing. We want to be able to see my music and then play it o...
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • family
  • 256 Views
  • 1 replies
  • 0 likes

Can't add to a family account

My Question or Issue Family members click "Confirm Account" from the emailed invite, and then its says "You're all set", but account still says FREE - I can't get the account to actually link to my family subscription.

  • Casual Listener
  •   My Question or Issue  Family members click "Confirm Account" from the emailed invite, and then its says "You're all set", but account still says FREE - I can't get the account to a...
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • family
  • 209 Views
  • 1 replies
  • 0 likes

Premium for family problem with user account

PlanFamily Country Italy DeviceSamsung galaxy s9+Android Oreo My Question or Issue two of the users of my family account, who have entered a different address, have been disconnected from the family and are no longer able to reconnect. what can I do?

  • Casual Listener
  • Plan Family  Country  Italy   Device Samsung galaxy s9+ Android Oreo   My Question or Issue   two of the users of my family account, who have entered a d...
  • Maxim
  • Spotify Star
  • 299 Views
  • 3 replies
  • 0 likes
  • family
  • 299 Views
  • 3 replies
  • 0 likes

Unable to join spotify premium for family (correct address)

Plan(hopefully) Premium, FamilyCountry Philippines My Question or Issue I was sent an invite to Spotify Premium for family. I accepted the invite and made sure that the address was correct but, Spotify says that I am unable to join the family plan. I...

  • Newbie
  • Plan (hopefully) Premium, Family Country  Philippines   My Question or Issue  I was sent an invite to Spotify Premium for family. I accepted the invite and made sure that the a...
  • Brunelicia
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • family
  • 297 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium for family - adress

HiI have a Premium for family account and after two months Spotify removed two persons of my invitation list. The argument was that they cannot verify the adress that is the same as mine. Now they cleared all those two and don't allow them to join ag...

  • Casual Listener
  •    Hi I have a Premium for family account and after two months Spotify removed two persons of my invitation list. The argument was that they cannot verify the adress that is the same a...
  • Katerina
  • Spotify Legend
  • 1302 Views
  • 5 replies
  • 0 likes
  • "Premium"
  • 1302 Views
  • 5 replies
  • 0 likes

Superuser Contribution Empty playlists in the country of my registration

PlanPremium familyCountry Czech republicDeviceIPhone 8Operating System(iOS 11 hi,I have recently switched countries (first to Germany for a short period of time, and then back to Czech republic) Our family subscription now seems stuck in Germany and ...

  • Newbie
  •   Plan Premium family Country  Czech republic Device IPhone 8 Operating System (iOS 11   hi, I have recently switched countries (first to Germany for a short period of t...
  • Katerina
  • Spotify Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • Empty playlists
    Family Plan
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium For Family Sub

Hello people.I just want to say , I love spotify and most of the stuff about it.But I have two main issue , 1 that is huge and makes me wonder if I even should stay on spotify or move to an other paid streaming service , even tho I love spotify. So 1...

  • Regular
  • ...ther paid streaming service , even tho I love spotify.   So 1 : There is no Family Sub here in Israel , and I'm pretty sure thats not the only country that has no Family Sub. I need a few a...
  • Katerina
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving countries / Plan options

PlanPremium for FamilyCountry Brazil >> South AfricaDevice(Mobile, MAC and PC)Operating System(iOS, Android, Windows, etc.) My Question or IssueI have recently moved form Brazil to South Africa and I want to update my payment method to my South Afric...

  • Newbie
  • Plan Premium for Family Country  Brazil >> South Africa Device (Mobile, MAC and PC) Operating System (iOS, Android, Windows, etc.)   My Question or Issue I have recently m...
  • Katerina
  • Spotify Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • family
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

PlanPlan Familiar PremiumCountry Colombia My Question or IssueHola.Soy el titular de un plan familiar premium, hace unas semanas agregué a un usuario que fue aceptado sin ningún problema, sin embargo unas semanas despues el sistema lo eliminó del pla...

  • Newbie
  • Plan Plan Familiar Premium Country  Colombia   My Question or Issue Hola. Soy el titular de un plan familiar premium, hace unas semanas agregué a un usuario que fue aceptado sin...
  • Daisy
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • family
  • 273 Views
  • 1 replies
  • 0 likes

Can now only SHUFFLE PLAY my music (even with Premium)

PlanPremiumCountryCanadaDeviceVarious (iPod Touch, Samsung S8)Operating SystemVarious (iOS 9 ?, Android Oreo) My Question or IssueHi all. While I've had a Family Premium account for over a year and have had no issues, today I lost the ability to simp...

  • Casual Listener
  • Plan Premium Country Canada Device Various (iPod Touch, Samsung S8) Operating System Various (iOS 9 ?, Android Oreo)   My Question or Issue Hi all.   While I've had a Family...
  • Bittencourt
  • Spotify Star
  • 2300 Views
  • 3 replies
  • 0 likes
  • family
  • 2300 Views
  • 3 replies
  • 0 likes

Cannot add my sister to my Spotify Premium Family list

PlanPremium CountrySlovakiaDevicePC, Samsung My Question or IssueHello, my sister has been deleted from my Spotify Family Premium list (not sure why) and I am not able to add her again. Can you please give me some hints about what could go wrong? Tha...

  • Casual Listener
  • Plan Premium  Country Slovakia Device PC, Samsung  My Question or Issue Hello, my sister has been deleted from my Spotify Family Premium list (not sure why) and I am not able to a...
  • kayakondacska
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • family
    Premium
  • 451 Views
  • 2 replies
  • 0 likes

Can't add users to my Premium for Family account

PlanPremium for FamilyCountryU.S.DevicePCOperating SystemWindows 10 My Question or Issue I'm the owner of a Spotify Premium Family account. I have installed in my house a multi-room audio system and CasaTunes, a software application tha supports 3 me...

  • Newbie
  • Plan Premium for Family Country U.S. Device PC Operating System Windows 10   My Question or Issue  I'm the owner of a Spotify Premium Family account.  I have installed in m...
  • Jᴀᴄᴋ
  • Roadie
  • 455 Views
  • 1 replies
  • 0 likes
  • family
  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Trouble adding family member to family plan

PlanPremium FamilyCountry Device Operating System My Question or Issue I have a premium family account but have trouble adding family members to the account.I can send invites to family members and they receive them. My daughter have free spotify on ...

  • Casual Listener
  • Plan Premium Family Country   Device   Operating System     My Question or Issue  I have a premium family account but have trouble adding family members to the a...
  • Jᴀᴄᴋ
  • Roadie
  • 868 Views
  • 3 replies
  • 0 likes
  • family
  • 868 Views
  • 3 replies
  • 0 likes

Solved!! Problemas no uso do plano familiar

Plano: FamiliarPaís: BrasilDispositivo: iPhone XSistema operacional: iOS Tenho o plano família em que eu, meu pai e minha mãe estamos como membros. Porém eu e minha mãe não conseguimos escutar música ao mesmo tempo, ou seja, quando eu começo a escuta...

  • Casual Listener
  • Plano: Familiar País: Brasil Dispositivo: iPhone X Sistema operacional: iOS    Tenho o plano família em que eu, meu pai e minha mãe estamos como membros. Porém eu e...
  • Bittencourt
  • Spotify Star
  • 1101 Views
  • 5 replies
  • 0 likes
  • family
  • 1101 Views
  • 5 replies
  • 0 likes

Moving from premium to family membership

PlanFree/PremiumCountryUK Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My son currently has a personal spotify account, and i want to add him to my family account. He is worried that he will lose all his ...

  • Newbie
  • ...potify account, and i want to add him to my family account. He is worried that he will lose all his music/playlist etc - is this the case ? IS there anything he has to do to set this up other than use t...
  • Maxim
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • family
  • 440 Views
  • 1 replies
  • 0 likes