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Google mini- can’t claim

Google mini- can’t claim

Plan

Premium Family

Country

Uk

Device

Iphone SE

Operating System

iOS 12.1

 

My Question or Issue

I see there are a lot of posts about people not being able to claim their google mini- having been sold this as an incentive to sign up for Spotify Premium I am shocked as to why this has not yet been recified. I have not received an email and all I get when I click the below link is the error message:

http://www.spotify.com/googlehome/redeem

‘We're sorry, an unknown error has occurred.
Please try again later.’

 

My question to Spotify is this- when will you sort this mess out and when will you post something when people sign up letting customers know about these issues so they dont feel enticed and then shafted.

 

Reply
1 Reply

Hey there @Hannahewins,

thanks for posting in the community !

 

There's an ongoing issue concering what you're experiencing.

You can read all about it here.

 

Hope this helps 😃

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