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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140652 Views
  • 32 replies
  • 8 likes
  • 140652 Views
  • 32 replies
  • 8 likes

Premium for Family issue

Plan: PremiumCountry: UK I have just purchased Premium for Family and have added my fiancee to the plan. She has an e-mail with a link however what do we do after this point? Do I get her to login in from her device with my email and password?If no, ...

  • Casual Listener
  • Plan: Premium Country:  UK   I have just purchased Premium for Family and have added my fiancee to the plan.  She has an e-mail with a link however what do we do after this p...
  • Brunelicia
  • Community Legend
  • 399 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 399 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify family 18 app

Volevo sapere se è possibile pagare l'account premium for family con il buono 18 appPerché sul sito sembra che si possa fare solo con il premium classico

  • Newbie
  • Volevo sapere se è possibile pagare l'account premium for family con il buono 18 app Perché sul sito sembra che si possa fare solo con il premium classico
  • Katerina
  • Spotify Legend
  • 5932 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 5932 Views
  • 1 replies
  • 0 likes

Fail to try to enter Spotify Family

PlanFamily PremiumDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueI happened to get a Spotify email verification for the family plan, but I did not check the mail and they threw me out of the premium. Now he will not let me v...

  • Newbie
  • Plan Family Premium Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue I happened to get a Spotify email verification for the family plan, but I did not c...
  • Loxer
  • Community Legend
  • 298 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family owner Name mistake

PlanPremiumCountryTurkeyDeviceLaptop, SmartPhoneOperating SystemiOS, Android Pie, Windows 10 My Question or IssueHello everyone. Long time Premium user here. I just upgraded to Family account and wanted to share the Spotify Premium with my wife. Howe...

  • Music Fan
  • ...pgraded to Family account and wanted to share the Spotify Premium with my wife. However, in the first page where you add the address information, I accidentally entered Name / Surname of my wife, instead of m...
  • Katerina
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 256 Views
  • 1 replies
  • 0 likes

Can't claim my google home

Plan Family PremiumCountryUK Device(windows desktop, Samsung Galaxy s7, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't claim my google home. I have never registered, but it says I have. When ...

  • Casual Listener
  • Plan  Family Premium Country UK   Device (windows desktop, Samsung Galaxy s7, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • OneByBoo
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes

Google mini- can’t claim

PlanPremium FamilyCountryUkDeviceIphone SEOperating SystemiOS 12.1 My Question or IssueI see there are a lot of posts about people not being able to claim their google mini- having been sold this as an incentive to sign up for Spotify Premium I am sh...

  • Newbie
  • Plan Premium Family Country Uk Device Iphone SE Operating System iOS 12.1   My Question or Issue I see there are a lot of posts about people not being able to claim their google m...
  • OneByBoo
  • Roadie
  • 804 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 804 Views
  • 1 replies
  • 0 likes

Solved!! Cannot edit Family premium settings

Hello me and my family had a family premium account that expires some days before so right now I have a free account ! One other member of my family started a new one today and invites me to that. But I am getting an error that said I cannot change m...

  • Newbie
  • Hello  me and my family had a family premium account that expires some days before so right now I have a free account ! One other member of my family started a new one today and invites me to t...
  • OneByBoo
  • Roadie
  • 641 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members cannot play all songs

PlanFamily PremiumCountryUkDevice Operating SystemAndroid My family members cannot play all songs. Their app is the same version as mine but the My Library tab had fewer options for them. We have tried reinstalling, logging out, cheating cache etc. P...

  • Visitor
  • Plan Family Premium Country Uk Device   Operating System Android   My family members cannot play all songs. Their app is the same version as mine but the My Library tab had fewer o...
  • KatesHere
  • Community Legend
  • 687 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 687 Views
  • 2 replies
  • 0 likes

Solved!! Family Premium - Google Home Mini and Hulu?

PlanPremium for FamilyCountryUnited Kingdom So I have Spotify Premium for Family and I saw the offer for a free Google Home Mini. I registered my interest as they were out of stock when I clicked on the offer. I was then notified that there was one i...

  • Newbie
  • Plan Premium for Family Country United Kingdom   So I have Spotify Premium for Family and I saw the offer for a free Google Home Mini. I registered my interest as they were out of stock w...
  • KatesHere
  • Community Legend
  • 794 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 794 Views
  • 1 replies
  • 1 likes

People are in my "family" who I didn't invite

I have a Premium for Family subscription and I'm only using 2 of the seats. However on two different occasions I've logged into my account and found other people in my "family" that I don't know. I never invited them. I have removed them but either t...

  • Newbie
  • I have a Premium for Family subscription and I'm only using 2 of the seats. However on two different occasions I've logged into my account and found other people in my "family" that I don't know. I n...
  • Bittencourt
  • Spotify Star
  • 666 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 666 Views
  • 1 replies
  • 0 likes

Premium Family

Hallo. Folgendes Problem.Ich habe meiner Familie Premium Family gekauft. Nun habe ich meinem Freund (Gleiche Adresse) eine Einladung geschickt das hat alles geklappt. Meiner besten Freundin ebenfalls eine Einladung(Gleiche Adresse) geschickt. Nun ist...

  • Casual Listener
  • Hallo. Folgendes Problem. Ich habe meiner Familie Premium Family gekauft. Nun habe ich meinem Freund (Gleiche Adresse) eine Einladung geschickt das hat alles geklappt. Meiner besten Freundin e...
  • Dakotab
  • Newbie
  • 385 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 385 Views
  • 3 replies
  • 0 likes

Premium family member issue

PlanPremiumCountrySlovakiaDeviceDesktop, Laptop, Xiaomi Operating SystemWindows 10, Android One My Question or IssueI would like to ask about issue we had on my Family account. My sister-in-law was added in my family plan. The problem was she was kic...

  • Newbie
  • Plan Premium Country Slovakia Device Desktop, Laptop, Xiaomi  Operating System Windows 10, Android One   My Question or Issue I would like to ask about issue we had on my Family a...
  • OneByBoo
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 280 Views
  • 1 replies
  • 0 likes

Can I get a Google home mini?

PlanPremiumCountryUkDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhen i try to claim the home mini, it says "thanks for registering your interest" Have I missed the opportunity to claim mine as a premium family account holde...

  • Newbie
  • ...our interest"   Have I missed the opportunity to claim mine as a premium family account holder?? 
  • Hazziet97
  • Newbie
  • 373 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 373 Views
  • 2 replies
  • 0 likes

Solved!! Está dificil continuar no Spotify - removeram um membro da Família e não consigo retornar!

PlanPremiumCountryBrazilDeviceIphone 6Operating SystemWindows 10 My Question or IssueDepois de desistir de atualizar meu nome no Plano Familiar, agora não consigo RETORNAR com minha esposa que estava HÁ ANOS como membro da Família.Sabendo que não ten...

  • Regular
  • Plan Premium Country Brazil Device Iphone 6 Operating System Windows 10   My Question or Issue Depois de desistir de atualizar meu nome no Plano Familiar, agora não consigo RETORNAR co...
  • Bittencourt
  • Spotify Star
  • 431 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 431 Views
  • 3 replies
  • 0 likes

Superuser Contribution google mini on a family plan

PlanPremium Family PlanCountryUSADevice(iPhone 10 with google assistant and 2 google mini speakersOperating Systemiphone, google assistant My Question or IssueI started with 3 google mini divices and a 30 day trial for Premium. After 1 week, loved it...

  • Visitor
  • Plan Premium Family Plan Country USA Device (iPhone 10 with google assistant and 2 google mini speakers Operating System iphone, google assistant   My Question or Issue I started w...
  • Katerina
  • Spotify Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 568 Views
  • 1 replies
  • 0 likes

Google Home for Family Premium not working.

PlanPremium FamilyCountryUnited KingdomDeviceChromeOperating SystemWindows 10 My Question or IssueI upgraded to the family package the other day and invited my family to the account, which worked fine. Although I upgraded, I'm unable to redeem my Goo...

  • Newbie
  • Plan Premium Family Country United Kingdom Device Chrome Operating System Windows 10   My Question or Issue I upgraded to the family package the other day and invited my family to t...
  • levineg
  • Music Fan
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 281 Views
  • 1 replies
  • 0 likes

find family members

I have a working family account, with my wife and kids. I would like to share some playlist, but typing the well known "spotify:user:username" does not show anything. How do I share public playlist from my family members?

  • Casual Listener
  • I have a working family account, with my wife and kids. I would like to share some playlist, but typing the well known "spotify:user:username" does not show anything. How do I share public playlist f...
  • tbee
  • Casual Listener
  • 349 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 1 replies
  • 0 likes

Family premium plan invitation not working.

So, I have the Family Premium Plan and I added my 4 other family members. Worked fine for the first month, until recently, when I payed the current months subscription, my family members were removed, with no notification what so ever. The thing is, ...

  • Newbie
  • So, I have the Family Premium Plan and I added my 4 other family members. Worked fine for the first month, until recently, when I payed the current months subscription, my family members were r...
  • Bittencourt
  • Spotify Star
  • 469 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 469 Views
  • 3 replies
  • 1 likes

Kostendifferenz Premium zu Family

Hallo,ich würde gerne mein Premium zu Spotify-Family umwandeln.Jetzt habe ich bereits für den Folgemonat Premium bezahlt und ich frage mich nun, ob ich mein Abonnement kündigen soll, damit keine Kostendifferenz besteht, oder ob mir der Differenzbetra...

  • Newbie
  • Hallo, ich würde gerne mein Premium zu Spotify-Family umwandeln. Jetzt habe ich bereits für den Folgemonat Premium bezahlt und ich frage mich nun, ob ich mein Abonnement kündigen soll, damit k...
  • Nico
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Address Change for Family Premium

Hi, I was astonished that an address change needs the termination of the account. Ok my account is resigned by April 22th (... and paid until April 22th). But I'm wondering... do I have to pay this month twice? Or does my family has to wait a whole m...

  • Newbie
  • ...ay this month twice? Or does my family has to wait a whole month? My intention only was to change the address and then to start a new Spotify contract.   Thank you in advance 🙂   Nicolle
  • alysh89
  • Newbie
  • 388 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 388 Views
  • 1 replies
  • 0 likes