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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179249 Views

32 replies

9 likes

  • 179249 Views
  • 32 replies
  • 9 likes

Multimedia player wont login with family premium

I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to continue using the player ?

Newbie

I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to c...

osornios

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Cannot chose Upbeat or Chill on Android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

osornios

Spotify Star

666 Views

1 replies

0 likes

Premium for Family
  • 666 Views
  • 1 replies
  • 0 likes

Re: Deleted family member by mistake

Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim

Visitor

Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim

osornios

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Solved!! 1 year subscription of Family Premium

PlanFamily PremiumCountryPhilippinesDeviceHuawei P30 LiteOperating SystemAndriod Pie My Question or IssueHow to avail 1 year subscription of Family Premium? Does it have a 1 year subscription?

Newbie

Plan Family Premium Country Philippines Device Huawei P30 Lite Operating System Andriod Pie   My Question or Issue How to avail 1 year subscription of Family Premium? Does it have a 1...

Billy-J

Spotify Star

5126 Views

1 replies

1 likes

Premium for Family
  • 5126 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family - problem att skapa nytt konto

Hej!Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "Acceptera inbjudan" i mejlet så kommer vi till en sida där vi anting...

Newbie

Hej! Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "A...

Petya

Community Legend

2936 Views

3 replies

0 likes

  • 2936 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium for family page can’t open.

PlanPremiumCountry : Turkey Device(iPhone 8 and a computer)Operating System(iOS 13.1.3 and Windows 7.) My Question or Issueİ am trying to open “Account—> Premium for Family” page. İ want to control my family members and need to change my adress. i ad...

Visitor

...remium for Family” page. İ want to control my family members and need to change my adress.   i added a screenshot for error message.   Please help me.      

Katerina

Spotify Legend

1069 Views

3 replies

0 likes

Premium for Family
  • 1069 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recover lost data after exiting a family plan

I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.

Casual Listener

I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.

Petya

Community Legend

480 Views

1 replies

0 likes

Premium for Family
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to take a premium family but I have some concerns

PlanFree and after PremiumCountryLT and IT Device(iPhone 7 and iPhone X)Operating System(iOS 10) My Question or IssueHello,I want to take Premium Family for me and my boyfriend. However, I can see that is written "6 Premium accounts for family member...

Visitor

Plan Free and after Premium Country LT and IT   Device (iPhone 7 and iPhone X) Operating System (iOS 10)   My Question or Issue Hello, I want to take Premium Family for me a...

Petya

Community Legend

1436 Views

2 replies

0 likes

Premium for Family
  • 1436 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot play Family Mix on Android Phone

PlanFamily PremiumCountrySingaporeDeviceNote 8Operating System Android Version 9 My Question or IssueSpotify hangs on Family Mix screen and doesn't allow play or next steps

Casual Listener

Plan Family Premium Country Singapore Device Note 8 Operating System  Android Version 9   My Question or Issue Spotify hangs on Family Mix screen and doesn't allow play or next steps

Katerina

Spotify Legend

1326 Views

1 replies

0 likes

Premium for Family
  • 1326 Views
  • 1 replies
  • 0 likes

Can't add family member to plan

Heyo -- I just upgraded to the premium family plan. I've sent the invitation link to my wife but it says she's in a different country and so cannot be added to the plan. I found a similar post that suggested using a different browser, but that didn't...

Casual Listener

Heyo --   I just upgraded to the premium family plan. I've sent the invitation link to my wife but it says she's in a different country and so cannot be added to the plan. I found a similar p...

spacemost

Casual Listener

1068 Views

2 replies

0 likes

Premium for Family
  • 1068 Views
  • 2 replies
  • 0 likes

Solved!! Family plan info for single dad.

Hello I have been using Spotify free for awhile now. I was interested in signing up for the family plan. I read that everyone must live at the same address. My question is how does that work for children. Not to get to personal here but I have one ch...

Casual Listener

Hello I have been using Spotify free for awhile now. I was interested in signing up for the family plan. I read that everyone must live at the same address.  My question is how does that work f...

dopey28

Casual Listener

1006 Views

2 replies

0 likes

Premium for Family
  • 1006 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I can't listen on 2 devices at once with Family Premium!

Hi,I've subscribed to Premium Family and invited one other user to join. She has accepted and has logged in on her account (yes I have checked that we are both on signed in on our own individual accounts!) We cannot both listen at the same time. If I...

Casual Listener

Hi, I've subscribed to Premium Family and invited one other user to join. She has accepted and has logged in on her account (yes I have checked that we are both on signed in on our own individual a...

Peter

Spotify Legend

983 Views

2 replies

0 likes

Premium for Family
  • 983 Views
  • 2 replies
  • 0 likes

Premium family option without 3 year subscription?

PlanFree/ Previous Family PremiumCountryUSADeviceiPhone 8 plusOperating SystemiOS 10 My Question or IssueI am trying to sign up for a new Premium Family plan. My previous plan was cancelled and has expired. I try to sign up for a new plan with the 3 ...

Visitor

  Plan Free/ Previous Family Premium Country USA Device iPhone 8 plus Operating System iOS 10   My Question or Issue I am trying to sign up for a new Premium Family plan. My p...

Billy-J

Spotify Star

871 Views

1 replies

0 likes

Premium for Family
  • 871 Views
  • 1 replies
  • 0 likes

Cannot start subscription for Premium Family

PlanFreeCountryVietnam My Question or IssueI cannot start subscription for Premium Family, when I click Get Started on the Family Plan, I get an error, notify me that I am not eligible. Does anyone have this problem?

Casual Listener

Plan Free Country Vietnam     My Question or Issue I cannot start subscription for Premium Family, when I click Get Started on the Family Plan, I get an error, notify me that I am n...

butterflygal

Visitor

1473 Views

3 replies

0 likes

Premium for Family
  • 1473 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trouble with ordering Google Home Mini with Spotify Premium for Family

Country : FRANCEPlan : Family PremiumDevice : Computer with Windows 10Browser : Chrome----Hello,I just tried to order the Google Home Mini with the special offer. I was planning to order it for my 3 residences where we have 3 Spotify Premium Family A...

Newbie

Country : FRANCE Plan : Family Premium Device : Computer with Windows 10 Browser : Chrome ---- Hello, I just tried to order the Google Home Mini with the special offer. I was planning t...

Peck_earl

Casual Listener

3550 Views

6 replies

3 likes

Premium for Family
  • 3550 Views
  • 6 replies
  • 3 likes

Premium Family

PlanPremium FamilyCountry Deviceandroid phones, android tablet windows 10 PCOperating System(Android, Windows 10 Windows 10,etc.) My Question or IssueMy wife and I use the same two email addresses. I have upgraded to Premium Family in order that we c...

Casual Listener

Plan Premium Family Country   Device android phones, android tablet windows 10 PC Operating System (Android, Windows 10 Windows 10,etc.)   My Question or Issue My wife and  I...

juliepe33

Visitor

1080 Views

1 replies

1 likes

Premium for Family
  • 1080 Views
  • 1 replies
  • 1 likes

Me, my wife and Alexa

PPremiumCountry USA Really simple question, I think, and should be a simple answer. I use Spotify on mobile phone when I am at work, the gym, in the car, etc. I have Spotify setup on our Amazon Echo and Dots at home. Everything works great.Except. Wh...

Casual Listener

...evel to Family Premium. And now I gotta have an entire separate Individual account on the Echo? Is that right or am I missing something?   So the same thing happens if I want to use an Echo in t...

scrapdoodle

Casual Listener

1515 Views

3 replies

0 likes

Premium for Family
  • 1515 Views
  • 3 replies
  • 0 likes

There was a problem

PlanFreeCountryAustralia Deviceiphone 6sOperating SystemiOS 13 My Question or IssueMy partner setup Spotify family so I canceled my premium. She sent me a link to join but when I go to put in our address it keeps saying there was a problem. I had fam...

Visitor

Plan Free Country Australia  Device iphone 6s Operating System iOS 13   My Question or Issue My partner setup Spotify family so I canceled my premium. She sent me a link to join b...

OneByBoo

Roadie

3262 Views

1 replies

0 likes

Premium for Family
  • 3262 Views
  • 1 replies
  • 0 likes

3 mesi gratuiti iniziali

Salve. Il mese scorso ho creato un abbonamento a Spotify family inserendo tutti i dati richiesti. Da quello che so i primi tre mesi dovrebbero essere gratuiti, ma non so per quale motivo mi ha già fatto pagare il periodo tra novembre e dicembre (nel ...

Visitor

Salve. Il mese scorso ho creato un abbonamento a Spotify family inserendo tutti i dati richiesti. Da quello che so i primi tre mesi dovrebbero essere gratuiti, ma non so per quale motivo mi ha già f...

OneByBoo

Roadie

637 Views

1 replies

0 likes

Premium for Family
  • 637 Views
  • 1 replies
  • 0 likes

Solved!! Premium for family

Hi, I’m from Malaysia and I would like to subscribe family premium with my brother. But my brother’s jobs require him to go Singapore and sometimes stay overnight at there. So is it possible for me to invite him to the family premium??

Casual Listener

Hi, I’m from Malaysia and I would like to subscribe family premium with my brother. But my brother’s jobs require him to go Singapore and sometimes stay overnight at there. So is it possible for me t...

Bittencourt

Spotify Star

1082 Views

3 replies

0 likes

Premium for Family
  • 1082 Views
  • 3 replies
  • 0 likes