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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179473 Views

32 replies

9 likes

  • 179473 Views
  • 32 replies
  • 9 likes

family premium no slots to add family members

My Question or IssueHi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family membership but she hasn't shown up on my family account list, also there i...

Newbie

      My Question or Issue Hi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family...

Billy-J

Spotify Star

656 Views

1 replies

0 likes

Premium for Family
  • 656 Views
  • 1 replies
  • 0 likes

Cannot upgrade to Family Premium

My Question or IssueI have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. Try again, or use a different payment method". The card i...

Newbie

My Question or Issue I have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. T...

Billy-J

Spotify Star

1069 Views

2 replies

4 likes

Premium for Family
  • 1069 Views
  • 2 replies
  • 4 likes

Superuser Contribution Family Plan Problems with Alexa

PlanFamily PremiumCountryUSDeviceiPhone/AlexaMy Question or IssueOk, please try to follow me here. Before upgrading to the Family plan a few days ago we used one account for me, my wife and my youngest. We have an Echo, a Dot and a Kids's Dot. Whenev...

Visitor

  Plan Family Premium Country US Device iPhone/Alexa My Question or Issue Ok, please try to follow me here.    Before upgrading to the Family plan a few days ago we used o...

Peter

Spotify Legend

596 Views

1 replies

0 likes

Premium for Family
  • 596 Views
  • 1 replies
  • 0 likes

problems inviting a familymember

I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for minutes, nothing happening, I have to exit the "sign...

Newbie

I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for m...

osornios

Spotify Star

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Spotify Family Premium Account Invitation can't be sent.

I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first try it was like invitations sent but no one got it. ...

Casual Listener

I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first t...

osornios

Spotify Star

5082 Views

1 replies

0 likes

  • 5082 Views
  • 1 replies
  • 0 likes

Multimedia player wont login with family premium

I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to continue using the player ?

Newbie

I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to c...

osornios

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Cannot chose Upbeat or Chill on Android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

osornios

Spotify Star

666 Views

1 replies

0 likes

Premium for Family
  • 666 Views
  • 1 replies
  • 0 likes

Re: Deleted family member by mistake

Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim

Visitor

Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim

osornios

Spotify Star

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Solved!! 1 year subscription of Family Premium

PlanFamily PremiumCountryPhilippinesDeviceHuawei P30 LiteOperating SystemAndriod Pie My Question or IssueHow to avail 1 year subscription of Family Premium? Does it have a 1 year subscription?

Newbie

Plan Family Premium Country Philippines Device Huawei P30 Lite Operating System Andriod Pie   My Question or Issue How to avail 1 year subscription of Family Premium? Does it have a 1...

Billy-J

Spotify Star

5128 Views

1 replies

1 likes

Premium for Family
  • 5128 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family - problem att skapa nytt konto

Hej!Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "Acceptera inbjudan" i mejlet så kommer vi till en sida där vi anting...

Newbie

Hej! Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "A...

Petya

Community Legend

2938 Views

3 replies

0 likes

  • 2938 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium for family page can’t open.

PlanPremiumCountry : Turkey Device(iPhone 8 and a computer)Operating System(iOS 13.1.3 and Windows 7.) My Question or Issueİ am trying to open “Account—> Premium for Family” page. İ want to control my family members and need to change my adress. i ad...

Visitor

...remium for Family” page. İ want to control my family members and need to change my adress.   i added a screenshot for error message.   Please help me.      

Katerina

Spotify Legend

1069 Views

3 replies

0 likes

Premium for Family
  • 1069 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recover lost data after exiting a family plan

I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.

Casual Listener

I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.

Petya

Community Legend

483 Views

1 replies

0 likes

Premium for Family
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to take a premium family but I have some concerns

PlanFree and after PremiumCountryLT and IT Device(iPhone 7 and iPhone X)Operating System(iOS 10) My Question or IssueHello,I want to take Premium Family for me and my boyfriend. However, I can see that is written "6 Premium accounts for family member...

Visitor

Plan Free and after Premium Country LT and IT   Device (iPhone 7 and iPhone X) Operating System (iOS 10)   My Question or Issue Hello, I want to take Premium Family for me a...

Petya

Community Legend

1438 Views

2 replies

0 likes

Premium for Family
  • 1438 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot play Family Mix on Android Phone

PlanFamily PremiumCountrySingaporeDeviceNote 8Operating System Android Version 9 My Question or IssueSpotify hangs on Family Mix screen and doesn't allow play or next steps

Casual Listener

Plan Family Premium Country Singapore Device Note 8 Operating System  Android Version 9   My Question or Issue Spotify hangs on Family Mix screen and doesn't allow play or next steps

Katerina

Spotify Legend

1326 Views

1 replies

0 likes

Premium for Family
  • 1326 Views
  • 1 replies
  • 0 likes

Can't add family member to plan

Heyo -- I just upgraded to the premium family plan. I've sent the invitation link to my wife but it says she's in a different country and so cannot be added to the plan. I found a similar post that suggested using a different browser, but that didn't...

Casual Listener

Heyo --   I just upgraded to the premium family plan. I've sent the invitation link to my wife but it says she's in a different country and so cannot be added to the plan. I found a similar p...

spacemost

Casual Listener

1069 Views

2 replies

0 likes

Premium for Family
  • 1069 Views
  • 2 replies
  • 0 likes

Solved!! Family plan info for single dad.

Hello I have been using Spotify free for awhile now. I was interested in signing up for the family plan. I read that everyone must live at the same address. My question is how does that work for children. Not to get to personal here but I have one ch...

Casual Listener

Hello I have been using Spotify free for awhile now. I was interested in signing up for the family plan. I read that everyone must live at the same address.  My question is how does that work f...

dopey28

Casual Listener

1008 Views

2 replies

0 likes

Premium for Family
  • 1008 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I can't listen on 2 devices at once with Family Premium!

Hi,I've subscribed to Premium Family and invited one other user to join. She has accepted and has logged in on her account (yes I have checked that we are both on signed in on our own individual accounts!) We cannot both listen at the same time. If I...

Casual Listener

Hi, I've subscribed to Premium Family and invited one other user to join. She has accepted and has logged in on her account (yes I have checked that we are both on signed in on our own individual a...

Peter

Spotify Legend

983 Views

2 replies

0 likes

Premium for Family
  • 983 Views
  • 2 replies
  • 0 likes

Premium family option without 3 year subscription?

PlanFree/ Previous Family PremiumCountryUSADeviceiPhone 8 plusOperating SystemiOS 10 My Question or IssueI am trying to sign up for a new Premium Family plan. My previous plan was cancelled and has expired. I try to sign up for a new plan with the 3 ...

Visitor

  Plan Free/ Previous Family Premium Country USA Device iPhone 8 plus Operating System iOS 10   My Question or Issue I am trying to sign up for a new Premium Family plan. My p...

Billy-J

Spotify Star

871 Views

1 replies

0 likes

Premium for Family
  • 871 Views
  • 1 replies
  • 0 likes

Cannot start subscription for Premium Family

PlanFreeCountryVietnam My Question or IssueI cannot start subscription for Premium Family, when I click Get Started on the Family Plan, I get an error, notify me that I am not eligible. Does anyone have this problem?

Casual Listener

Plan Free Country Vietnam     My Question or Issue I cannot start subscription for Premium Family, when I click Get Started on the Family Plan, I get an error, notify me that I am n...

butterflygal

Visitor

1473 Views

3 replies

0 likes

Premium for Family
  • 1473 Views
  • 3 replies
  • 0 likes