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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83168 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
64022 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199191 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30123 Views
44 replies
4 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI have already 1 year premium subscription until december 10 2020. I want to switch to family...
...ello I have already 1 year premium subscription until december 10 2020. I want to switch to family premium. If i change i have to pay monthly fee for premium family as i see on my account, i w...
Community Legend
704 Views
1 replies
0 likes
Can I make a 'house' account on my premium for family subscription? This would be an account seperate from my wife and my accounts which is tied to a device in my living room. I'm assuming I can, but am asking before I do so to avoid potential accoun...
Can I make a 'house' account on my premium for family subscription? This would be an account seperate from my wife and my accounts which is tied to a device in my living room. I'm assuming I can, b...
Visitor
762 Views
2 replies
0 likes
PlanPremiumCountryirelandDeviceiPhonesOperating Systemwindows 10My Question or IssueThe plan manager for my family account has forgotten her account details and cannot login. How can she login or get a different account? She doesn't even know her ema...
Plan Premium Country ireland Device iPhones Operating System windows 10 My Question or Issue The plan manager for my family account has forgotten her account details and cannot l...
Community Legend
2757 Views
3 replies
0 likes
PlanFamily PremiumCountryGermanyDevice Samsung Galaxy 10Operating SystemAndroid when can you finally use spotify on alexa echos?why is it not possible with a famliy account to use different streams within a household on different alexa loudspeakers a...
Plan Family Premium Country Germany Device Samsung Galaxy 10 Operating System Android when can you finally use spotify on alexa echos? why is it not p...
Spotify Star
923 Views
1 replies
0 likes
I've been using Spotify for about 6 months, and it's mostly OK. My wife also likes to listen to music, and it's irritating when I am listening to music in the car, and suddenly it stops because she started playing something at home, but OK, I get why...
...tarted playing something at home, but OK, I get why that is. I switched to the Spotify Family Plan, which I assumed would allow 6 devices/streams. I was surprised and dismayed to find out w...
Spotify Star
6064 Views
1 replies
3 likes
PlanPremiumCountry DeviceIOS. XR,11,7My Question or IssueI think we accidentally took over an account a year or so back when we logged on with our email address. We have now been kicked off of that account and ended up creating a new one with that sa...
Plan Premium Country Device IOS. XR,11,7 My Question or Issue I think we accidentally took over an account a year or so back when we logged on with our email address. We have now been k...
Community Legend
490 Views
1 replies
0 likes
Hej!Jag ska bli **bleep**. Saken är den, att jag kommer att jobba i ett annat land i sju, åtta månader per år. Därför kommer jag att vara skriven i det landet där jag jobbar, och inte hos min **bleep**, i vårt hem.Hur blir det då med Spotify Premium ...
...leep**, i vårt hem. Hur blir det då med Spotify Premium Family? Jag vill ogärna att mitt konto spärras.
Community Legend
715 Views
2 replies
0 likes
I'm starting today with a new subscription for Premium Family. And after the confirmation from my bank I thought it will be working directly. But when I log in to my account, it is the free mode.When I take a look at the invoices in Spotify, I can se...
I'm starting today with a new subscription for Premium Family. And after the confirmation from my bank I thought it will be working directly. But when I log in to my account, it is the f...
Community Legend
1653 Views
7 replies
0 likes
Me cobró este mes el plan familiar pero a mi que soy la titular no me deja entrar, me dice que actualice el pago. Los demas si pueden usar la cuenta. Ayuda
Me cobró este mes el plan familiar pero a mi que soy la titular no me deja entrar, me dice que actualice el pago. Los demas si pueden usar la cuenta. Ayuda
Moderator
844 Views
1 replies
0 likes
Plan: Premium (Family)Country: Germany My Question or IssueI love to use Spotify and all their suggested playlists. Since about 2 months now, my family created a family-subscribtion. The problem with that is, that I always find (a lot) of songs playe...
Plan: Premium (Family) Country: Germany My Question or Issue I love to use Spotify and all their suggested playlists. Since about 2 months now, my family created a family-s...
Spotify Legend
1565 Views
5 replies
2 likes
Hace 3 días comencé los 3 meses gratuitos del premium familiar y hoy ya no lo tengo, Porque?
Hace 3 días comencé los 3 meses gratuitos del premium familiar y hoy ya no lo tengo, Porque?
Spotify Legend
5849 Views
1 replies
0 likes
I tried to register for the Spotify Family Plan using a Virtual Credit Card from several different banks but it still doesn't work and there is a message 'An error occurred. Try again, or get help'. I have tried many times, I have followed all the re...
I tried to register for the Spotify Family Plan using a Virtual Credit Card from several different banks but it still doesn't work and there is a message 'An error occurred. Try again, or get help'....
Spotify Legend
839 Views
2 replies
0 likes
NÃO ESTOU CONSEGUINDO INSERIR UM NOVO CARTÃO DE CREDITOPARA PAGAMENTO. EZSTÁ APARECENDO ESTÁ MENSAGEM "A atualização de seus dados de pagamento ou da forma de pagamento não ativa, faz upgrade ou estende sua assinatura."O QUE FAZER?
NÃO ESTOU CONSEGUINDO INSERIR UM NOVO CARTÃO DE CREDITOPARA PAGAMENTO. EZSTÁ APARECENDO ESTÁ MENSAGEM "A atualização de seus dados de pagamento ou da forma de pagamento não ativa, faz upgrade ou este...
Spotify Star
2090 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I want to upgrade from free to Family but my daughter is living temporarily in another ...
...ello, I want to upgrade from free to Family but my daughter is living temporarily in another country as Au Pair. Can she be added to my Family account then? Thanks Thomas
Spotify Star
533 Views
1 replies
0 likes
PlanPremium FamilyCountryEstoniaDeviceTried several ones, same resultOperating SystemTried several ones, same result My Question or IssueI have just signed for Premium Family in Estonia and shared a link with my wife. After logging in into Spotify, s...
Plan Premium Family Country Estonia Device Tried several ones, same result Operating System Tried several ones, same result My Question or Issue I have just signed for Premium Family...
Casual Listener
884 Views
1 replies
0 likes
premium familyCountryLuxemburg/SwedenDeviceipad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI switched from premium to family premium and sent the invitation to my husb...
premium family Country Luxemburg/Sweden Device ipad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
Spotify Legend
452 Views
1 replies
0 likes
Plan: PremiumMy Question or Issue;Dear all, I'm a subscriber since many years and considering an upgrade towards premium for family. I understand that this upgrade will require a higher monthly contribution. However I see that new users can get it fo...
Plan: Premium My Question or Issue; Dear all, I'm a subscriber since many years and considering an upgrade towards premium for family. I understand that this upgrade will require a higher m...
Spotify Legend
784 Views
3 replies
0 likes
I have had Premium for a few years. Last year moved from South Africa to Australia. Now I am trying to change my country to Australia. The system accepted the change as I have entered an Australian credit card number. However, it won’t give me the op...
...redit card number. However, it won’t give me the option to upgrade to Premium Family. why? If I close the account, I cannot open a new one in Australia using the same e...
Community Legend
627 Views
3 replies
0 likes
Hello, can I share Spotify Premium Family with my partner (we are not married and have different last names)? We live together at the same address (in Germany). Unfortunately I have not found anything in the help section. Thanks a lot.
Hello, can I share Spotify Premium Family with my partner (we are not married and have different last names)? We live together at the same address (in Germany). U...
Music Fan
3099 Views
3 replies
0 likes
I have a profile under a Premium Family Subscription. The last few weeks, I am hearing adverts when listening to podcasts. There is no set frequency for them, they just come on. They are usually for shows on Sky TV. No one else on my subscription lis...
I have a profile under a Premium Family Subscription. The last few weeks, I am hearing adverts when listening to podcasts. There is no set frequency for them, they just come on. They are usually f...
Spotify Legend
1461 Views
9 replies
1 likes
