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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20322 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179473 Views
32 replies
9 likes
My Question or IssueHi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family membership but she hasn't shown up on my family account list, also there i...
My Question or Issue Hi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family...
Spotify Star
656 Views
1 replies
0 likes
I added my School info but got charged the full price. It charged me a day early also
I added my School info but got charged the full price. It charged me a day early also
Community Legend
604 Views
2 replies
0 likes
My Question or IssueI have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. Try again, or use a different payment method". The card i...
My Question or Issue I have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. T...
Spotify Star
1069 Views
2 replies
4 likes
PlanFamily PremiumCountryUSDeviceiPhone/AlexaMy Question or IssueOk, please try to follow me here. Before upgrading to the Family plan a few days ago we used one account for me, my wife and my youngest. We have an Echo, a Dot and a Kids's Dot. Whenev...
Plan Family Premium Country US Device iPhone/Alexa My Question or Issue Ok, please try to follow me here. Before upgrading to the Family plan a few days ago we used o...
Spotify Legend
596 Views
1 replies
0 likes
I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for minutes, nothing happening, I have to exit the "sign...
I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for m...
Spotify Star
677 Views
1 replies
0 likes
I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first try it was like invitations sent but no one got it. ...
I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first t...
Spotify Star
5082 Views
1 replies
0 likes
I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to continue using the player ?
I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to c...
Spotify Star
472 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
666 Views
1 replies
0 likes
Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim
Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim
Spotify Star
486 Views
1 replies
0 likes
PlanFamily PremiumCountryPhilippinesDeviceHuawei P30 LiteOperating SystemAndriod Pie My Question or IssueHow to avail 1 year subscription of Family Premium? Does it have a 1 year subscription?
Plan Family Premium Country Philippines Device Huawei P30 Lite Operating System Andriod Pie My Question or Issue How to avail 1 year subscription of Family Premium? Does it have a 1...
Spotify Star
5128 Views
1 replies
1 likes
Hej!Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "Acceptera inbjudan" i mejlet så kommer vi till en sida där vi anting...
Hej! Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "A...
Community Legend
2938 Views
3 replies
0 likes
PlanPremiumCountry : Turkey Device(iPhone 8 and a computer)Operating System(iOS 13.1.3 and Windows 7.) My Question or Issueİ am trying to open “Account—> Premium for Family” page. İ want to control my family members and need to change my adress. i ad...
...remium for Family” page. İ want to control my family members and need to change my adress. i added a screenshot for error message. Please help me.
Spotify Legend
1069 Views
3 replies
0 likes
I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.
I recently was removed from a family plan and I have lost all of my data. My liked songs is what I especially would like to recover. Please assist me on how to recover all my data.
Community Legend
483 Views
1 replies
0 likes
PlanFree and after PremiumCountryLT and IT Device(iPhone 7 and iPhone X)Operating System(iOS 10) My Question or IssueHello,I want to take Premium Family for me and my boyfriend. However, I can see that is written "6 Premium accounts for family member...
Plan Free and after Premium Country LT and IT Device (iPhone 7 and iPhone X) Operating System (iOS 10) My Question or Issue Hello, I want to take Premium Family for me a...
Community Legend
1438 Views
2 replies
0 likes
PlanFamily PremiumCountrySingaporeDeviceNote 8Operating System Android Version 9 My Question or IssueSpotify hangs on Family Mix screen and doesn't allow play or next steps
Plan Family Premium Country Singapore Device Note 8 Operating System Android Version 9 My Question or Issue Spotify hangs on Family Mix screen and doesn't allow play or next steps
Spotify Legend
1326 Views
1 replies
0 likes
Heyo -- I just upgraded to the premium family plan. I've sent the invitation link to my wife but it says she's in a different country and so cannot be added to the plan. I found a similar post that suggested using a different browser, but that didn't...
Heyo -- I just upgraded to the premium family plan. I've sent the invitation link to my wife but it says she's in a different country and so cannot be added to the plan. I found a similar p...
Casual Listener
1069 Views
2 replies
0 likes
Hello I have been using Spotify free for awhile now. I was interested in signing up for the family plan. I read that everyone must live at the same address. My question is how does that work for children. Not to get to personal here but I have one ch...
Hello I have been using Spotify free for awhile now. I was interested in signing up for the family plan. I read that everyone must live at the same address. My question is how does that work f...
Casual Listener
1008 Views
2 replies
0 likes
Hi,I've subscribed to Premium Family and invited one other user to join. She has accepted and has logged in on her account (yes I have checked that we are both on signed in on our own individual accounts!) We cannot both listen at the same time. If I...
Hi, I've subscribed to Premium Family and invited one other user to join. She has accepted and has logged in on her account (yes I have checked that we are both on signed in on our own individual a...
Spotify Legend
983 Views
2 replies
0 likes
PlanFree/ Previous Family PremiumCountryUSADeviceiPhone 8 plusOperating SystemiOS 10 My Question or IssueI am trying to sign up for a new Premium Family plan. My previous plan was cancelled and has expired. I try to sign up for a new plan with the 3 ...
Plan Free/ Previous Family Premium Country USA Device iPhone 8 plus Operating System iOS 10 My Question or Issue I am trying to sign up for a new Premium Family plan. My p...
Spotify Star
871 Views
1 replies
0 likes
PlanFreeCountryVietnam My Question or IssueI cannot start subscription for Premium Family, when I click Get Started on the Family Plan, I get an error, notify me that I am not eligible. Does anyone have this problem?
Plan Free Country Vietnam My Question or Issue I cannot start subscription for Premium Family, when I click Get Started on the Family Plan, I get an error, notify me that I am n...
Visitor
1473 Views
3 replies
0 likes
