Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Have to re-invite family members after updating payment details

Have to re-invite family members after updating payment details

My Family Plan was cancelled due to an expired debit card. After I updated the payment details with the new card it automatically put me in the Individual plan (there was nowhere to select Family). I didn't even notice I was not on Family anymore. I had to manually upgrade back to Family and re-invite my family members. It's an annoying UX for me and missed revenue for Spotify as I'm sure not everyone notices the change.
Reply
1 Reply

Hey there! Thanks for reaching out to the Community.

 

I understand your concern about this. You can create a new Idea about this here if this is something you would like to see improved in the future, and I thank you for sharing your feedback about this.

I'll be here if you need anything else!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random