I can't join family plan

[cumero]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Family Premium

Country

Spain

Device

(PC)

Operating System

(Windows 10)

My Question or Issue

I'm trying to join the family plan, but it won't let me because the form changes the address I entered. The problem is as follows: If I copy and paste from the Admin account, the ° character disappears or becomes an o.

• It is impossible for me to enter the same address because the website changes the text and tells me that it is not the same address.

[ribezaz]

Hello! 😊 Welcome to the Spotify Community!

This issue can actually happen because of how some browsers or systems interpret certain special characters, such as the ° symbol. When it is copied and pasted, it can end up being replaced by another similar character (such as the superscript letter "o"), which makes Spotify think that the address is different — even if it looks the same visually.

Here's a suggestion that usually works:

Try typing the address manually, exactly as it was configured by the administrator, without copying and pasting. Use a keyboard that allows you to enter the ° character directly. On many keyboards, you can do this with the combination Alt + 0176 on Windows (pressing Alt and typing 0176 on the numeric keypad) or Option + Shift + 8 on Mac.

Another option is to ask the administrator to send the address in plain text format, for example, via Notepad (without formatting), so that you can copy it directly from there — this can avoid automatic replacements of invisible characters.

If nothing works, it's worth trying to use the same browser and device that the administrator used when setting up the plan. This may avoid encoding differences.

Keep me updated

Cheers,
ribezaz

[cumero]

Good afternoon,

I try with the same browser, same pc...

and it doesn't just work when I send. The page changes the address I have entered.

Please I would like to have a solution, I have already tried everything.

who do I have to talk to to fix this application error?

Greetings

[cumero]

Is there any way to contact technical support?

[Joan]

Hi @cumero,

Thanks for the reply.

If the autofill is continuously updating the address to something different from what the owner has, a possible workaround that often solves things quickly is to update the address on the owner's end first. Just change the address there to whatever the autofill is giving you and then you should be able to join without issues. It may only require that existing members reverify, but they just need to provide the same address one more time. Consider suggesting to the plan manager to try this out as shown here.

Hope this helps.