Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71752 Views
  • 32 replies
  • 4 likes
  • 71752 Views
  • 32 replies
  • 4 likes

Plan Manger cancels subscription - 12 month rule

PlanPremium FamilyPhilippines My Question or IssueWhat if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?

  • Regular
  • Plan Premium Family Philippines   My Question or Issue What if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?    
  • TreyAnastasio
  • Spotify Star
  • 626 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 626 Views
  • 1 replies
  • 1 likes

Superuser Contribution adicionar membro novamente.

ola, Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outra pessoa uma vez a cada 12 meses.'' Como posso resolver ? PlanFree...

  • Casual Listener
  • ola,    Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outr...
  • Yordan
  • Moderator
  • 551 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 551 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Accessing spotify overseas while on Premium Family

Hi, So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my spotify account? How about the payment? My credit card is on the Phi...

  • Regular
  • Hi,   So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my s...
  • MafeG
  • Moderator
  • 711 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 711 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problem with the e-mail confirming the address

Hi,one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various devices.PlanPremiumCountryPOLANDIssue

spotify.JPG
  • Newbie
  • Hi, one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various d...
  • MafeG
  • Moderator
  • 583 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family can't be in my premium family

PlanPremiumCountryColombia I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because it says a person can only change plans once a year, but its se same plan, C...

  • Newbie
  •   Plan Premium Country Colombia   I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because i...
  • Jeremy
  • Moderator
  • 677 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 677 Views
  • 2 replies
  • 1 likes

Superuser Contribution Duo not duoing

Just upgraded to duo, but can't play different music on our devices.Uninstalled and installed to no avail

  • Newbie
  • Just upgraded to duo, but can't play different music on our devices. Uninstalled and installed to no avail
  • Alex
  • Moderator
  • 568 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching premium plans

device used on: iphone and laptopissue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I was trying to do. i clicked the link he sent me and it sa...

  • Newbie
  • device used on: iphone and laptop issue: I was recently in a duo plan with a friend of mine but my dad offered me to join the spotify family plan with the rest of my family and so that’s what I w...
  • MafeG
  • Moderator
  • 591 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 591 Views
  • 1 replies
  • 0 likes

Payment problem - then unable to restore family account

PlanFamilyCountryUKDeviceManyOperating SystemMany My Question or IssueI had a payment card block and my family account was suspended. I fixed the card and went thro' the card update procedure in my spotify account. However it reinstated me to persona...

  • Casual Listener
  • Plan Family Country UK Device Many Operating System Many   My Question or Issue I had a payment card block and my family account was suspended. I fixed the card and went thro' the c...
  • Maxim
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 566 Views
  • 1 replies
  • 0 likes

How do I know how long do i have to wait until i can join a Duo link?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family member recently bought a spotify duo subscription but when I tried to join the like ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A family...
  • Maxim
  • Spotify Star
  • 601 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 601 Views
  • 2 replies
  • 2 likes

Superuser Contribution Family page is giving 404

age None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndiaDeviceMacbook Pro late 2016Operating SystemMacOS My Question or Issue I just subscribed to duo subscripti...

  • Newbie
  • age None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India Device Macbook Pro late 2016 Operating Sys...
  • Alex
  • Moderator
  • 489 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 489 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crypto.com Card and Adding Family members to a Premium Family Account

Hi Guys!I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and choose the address that is linked with my subscription (in I...

  • Casual Listener
  • Hi Guys! I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and c...
  • Alex
  • Moderator
  • 1444 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1444 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unable to find spotify Kids app

PlanFamily/Premium CountryBelgium DeviceIpod touch 6th generationOperating SystemIOS 12.5.5 My Question or IssueHi, I try to install the spotify kids app on my daughter's ipod touch, but cannot find the application (I cannot find it neither with my i...

  • Casual Listener
  • Plan Family/Premium   Country Belgium   Device Ipod touch 6th generation Operating System IOS 12.5.5   My Question or Issue Hi,   I try to install the spotify k...
  • Yordan
  • Moderator
  • 445 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 445 Views
  • 5 replies
  • 1 likes

Individual Premium Plan to Family Premium Plan, Will I Lose $?

PlanPremiumCountryUSAMy Question or IssueHello, I currently have an individual premium plan that purchased with a $100 gift card. I still have 200 days left on this plan. I would like to switch to my family's premium plan that is now currently active...

  • Casual Listener
  • ...witch to my family's premium plan that is now currently active. Is there any way for the remaining balance to be credited to the family plan/for me to receive the credit in another form? Or will I l...
  • TreyAnastasio
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Plan rest to Premium

We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen? CountryAustralia

  • Newbie
  • We have been on the family plan for a while now and it has automatically reset to premium so my kids can't use their accounts. I am subscribing again but why did this happen?   Country A...
  • Jeremy
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family + Google Family Link

Hello, I recently signed up for Spotify, as my older son is getting into music. He recently turned 13, so is eligible for a Spotify account, however his google account is still managed by me under Family Link. He doesn't have his own computer, or tab...

  • Newbie
  • ...y me under Family Link.  He doesn't have his own computer, or tablet, so his primary music listening is on a google home speaker. I am trying to link his Spotify account to his voice so that o...
  • MafeG
  • Moderator
  • 859 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 859 Views
  • 2 replies
  • 0 likes

Family plan issue

I can’t add anyone to my family plan because it thinks we are in different countries, we are not, please help.

  • Newbie
  • I can’t add anyone to my family plan because it thinks we are in different countries, we are not, please help.
  • OneByBoo
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Cant add family members to the family account

Hello, i got the Spotify family account, but i can't seem to add members. When i send them the link, and they try to log in, it says that we are not in the same country, which is incorrect. Because we literally do live together. The screenshot is in ...

  • Casual Listener
  • Hello, i got the Spotify family account, but i can't seem to add members. When i send them the link, and they try to log in, it says that we are not in the same country, which is incorrect. Because w...
  • OneByBoo
  • Community Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 474 Views
  • 3 replies
  • 0 likes

Recover family account member

I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get her back onto the Family account for obvious reasons - ...

  • Newbie
  • I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get h...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not working for all family members

PlanPremiumDevicePC, Laptop, Mobile PhoneOperating SystemWin10, Unix, Android Hi, we have issues with spotify connect and it seems to be a problem with the accounts inside the family plan. We have quite a few devices that we are using but it seems im...

  • Newbie
  • ...nside the family plan. We have quite a few devices that we are using but it seems impossible to get them all listed in spotify connect. So our main problem is that we can't connect from any account, on t...
  • Kiril
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of Familiy Mix not included and cant see/use Family Mix Playlist

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11Spotify App Version8.6.88.1104 My Question or IssueI have included 5 members into a Family Plan wich i am admin. But one of this members cant get included into Family Mix ...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S10 Plus Operating System Android 11 Spotify App Version 8.6.88.1104   My Question or Issue I have included 5 members into a Family...
  • Jeremy
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 1 replies
  • 0 likes