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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70512 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48062 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189627 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27693 Views
44 replies
4 likes
PlanPremiumCountrySlovakiaDeviceIphone XS maxMy Question or IssueSo we have a family plan and earlier this year it had some issues with payments. We figured it out and it was all good, every member was in the plan. Yesterday i got an email saying tha...
Plan Premium Country Slovakia Device Iphone XS max My Question or Issue So we have a family plan and earlier this year it had some issues with payments. We figured it out and it was all g...
Spotify Star
566 Views
1 replies
0 likes
PlanDuo to FamilyCountryNZMy Question or Issue I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well. Due to custody arrangements, she only lives "under my roof" part time. Can she be part of the Premi...
Plan Duo to Family Country NZ My Question or Issue I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well. Due to custody a...
Spotify Star
1286 Views
5 replies
0 likes
PlanFamily PremiumCountryColombiaDevice(iPhone 11 and other devices)Operating System(iOS 10, Android, Windows 11) My Question or IssueMy dad has a family premium plan for several months already, he is the plan manager, I've been a part of that plan f...
Plan Family Premium Country Colombia Device (iPhone 11 and other devices) Operating System (iOS 10, Android, Windows 11) My Question or Issue My dad has a family premium plan for s...
Spotify Star
461 Views
1 replies
0 likes
PlanFree/PremiumMy Question or IssueI left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I cannot join as only every 12 months. I am quite sure I have ...
Plan Free/Premium My Question or Issue I left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I c...
Visitor
769 Views
3 replies
1 likes
PlanPremiumCountryThe Netherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn May the costs for the Premium Family plan will be raised. So I want to change to...
...ssue In May the costs for the Premium Family plan will be raised. So I want to change to Basic Family. I have found the option to change in my account. But it seems as if I need to pay now for the b...
Visitor
917 Views
11 replies
0 likes
CountryBelgiumBrowserFirefox My Question or IssueI'm part of a Premium Family plan but I'm not the owner. I am trying to leave the family plan and switch over to my own premium plan. I can't do this due to what seems to be a bug on the websiteI've lo...
Country Belgium Browser Firefox My Question or Issue I'm part of a Premium Family plan but I'm not the owner. I am trying to leave the family plan and switch over to my own premium plan....
Casual Listener
587 Views
2 replies
0 likes
Could anyone please tell me how to remove downloads on devices?I am unable to download any songs on my devices. I did downgrade the firmware of my phones and now I can't download songs anymore. If anyone could assist me or lead me on how to remove my...
Could anyone please tell me how to remove downloads on devices? I am unable to download any songs on my devices. I did downgrade the firmware of my phones and now I can't download songs anymore.&nbs...
Spotify Star
392 Views
3 replies
0 likes
Some audiobooks will not play in some profiles. But they work in other profiles. How to resolve this problem. I have Premium family plan. I have different profiles on different devices. All devices under same roof and all on wifi.
Some audiobooks will not play in some profiles. But they work in other profiles. How to resolve this problem. I have Premium family plan. I have different profiles on different devices. All d...
Spotify Star
277 Views
1 replies
0 likes
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the family plan manager. I am unable to remove a member. When I follow the steps to remove a...
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am the family...
Visitor
5538 Views
34 replies
1 likes
Since the last few weeks, nobody has been able to join my family plan. It shows that you should try again later or find another premium plan that's right for you. They tried changing their passwords, their browsers, and all the other things I saw in ...
Since the last few weeks, nobody has been able to join my family plan. It shows that you should try again later or find another premium plan that's right for you. They tried changing their p...
Newbie
764 Views
5 replies
0 likes
Hello, I just wanted to ask whether or not it's possible for me to leave the premium family plan.I saw some posts about changing the plan in the account settings to a free plan however I'm concerned that it might change the plan for the rest of the p...
Hello, I just wanted to ask whether or not it's possible for me to leave the premium family plan. I saw some posts about changing the plan in the account settings to a free plan however I...
Spotify Star
8328 Views
4 replies
0 likes
I don't have premium on my phone only on my computer. I want both
I don't have premium on my phone only on my computer. I want both
Spotify Star
449 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryDevice(iPhone 12)Operating System(iOS 10)My Question or IssueHello! I want to know if there is an annual subscription...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country Device (iPhone 12) Operating System (iOS 10) My Qu...
Casual Listener
282 Views
2 replies
0 likes
How to share my playlist Liked songs with a friend?We both are members of Premium for FamilyB.
How to share my playlist Liked songs with a friend? We both are members of Premium for Family B.
Casual Listener
1218 Views
2 replies
0 likes
Tochter hat ihr Passwort geändert, das Icon von Spotify für ihr Kids Konto gelöscht. Da sie sich nicht an das Passwort erinnert, mögliche Lösung: ihr Konto lösch, neu einladen. Geht das? Wie? Danke, Dirk
Tochter hat ihr Passwort geändert, das Icon von Spotify für ihr Kids Konto gelöscht. Da sie sich nicht an das Passwort erinnert, mögliche Lösung: ihr Konto lösch, neu einladen. Geht das? Wie? Danke, ...
Moderator
194 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamily PremiumCountrySpainDevice(PC)Operating System(Windows 10) My Question or IssueI'm trying to join the family plan, but it ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family Premium Country Spain Device (PC) Operating System (W...
Moderator
537 Views
4 replies
1 likes
when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.
when accepting an invitation to premium family for another member, I cannot look up the address. I tried both on the phone and on different computers.
Casual Listener
818 Views
7 replies
0 likes
Premium familiarMéxicoMi pregunta o problemaingresa pago con tarjeta, spotify realiza el cargo y sin embargo sigo sin poder acceder a mi cuenta
Premium familiar México Mi pregunta o problema ingresa pago con tarjeta, spotify realiza el cargo y sin embargo sigo sin poder acceder a mi cuenta
Spotify Star
144 Views
1 replies
0 likes
New iphone. logged into spotify family premium. I am the manager. cant access audiobooks. even though I logged out of all other devices. Why? What do I do?
New iphone. logged into spotify family premium. I am the manager. cant access audiobooks. even though I logged out of all other devices. Why? What do I do?
Spotify Star
194 Views
1 replies
0 likes
PlanFree/PremiumCountrySpainDeviceRedmi note 7Operating SystemAndroid 10 My Question or IssueMy sister has sent me the link of the family plan created by her but after including our address, the system does not allow me to join the plan. Other family...
Plan Free/Premium Country Spain Device Redmi note 7 Operating System Android 10 My Question or Issue My sister has sent me the link of the family plan created by her but after i...
Spotify Star
241 Views
3 replies
0 likes
