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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150203 Views
  • 32 replies
  • 9 likes
  • 150203 Views
  • 32 replies
  • 9 likes

My child in my family plan needs to login to a new device but can't remember his password.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy child (in my family plan) can't remember his password and is loging into a new phone. How ...

  • Visitor
  • ...hild (in my family plan) can't remember his password and is loging into a new phone. How can he reset his password? We tryed putting in his account name (as spelled in the family plan) but it's not r...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

deleted a family memeber by mistake, can it be restored?

Planpremium familyCountryusaDeviceiPhone 14 My Question or IssueBy mistake, we deleted my wife's account under our family plan and lost all her playlists etc. is there any way to restore that lost account?

  • Visitor
  • Plan premium family Country usa Device iPhone 14   My Question or Issue By mistake, we deleted my wife's account under our family plan and lost all her playlists etc. is there any way t...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up Home Address

PlanFamily/PremiumCountryPhilippinesDeviceSamsung M31, using Acer laptop as wellOperating SystemAndroid and Windows My Question or IssueI cannot find my home address to set up fpr my family premium account. in our province not all places are pinned i...

  • Visitor
  • Plan Family/Premium Country Philippines Device Samsung M31, using Acer laptop as well Operating System Android and Windows   My Question or Issue I cannot find my home address to set u...
  • 31yt7lhcfbe2ykt5rwq3
  • Casual Listener
  • 434 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 434 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moved house

Planfamily My Question or Issuewe moved house and therefor I changed the address of the main account (my account). My wife lost subscription to the family plan. And we are not able to change the address on her account? What do we need to do to get th...

  • Newbie
  •   Plan family   My Question or Issue we moved house and therefor I changed the address of the main account (my account). My wife lost subscription to the family plan. And we are not a...
  • Maria
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 0 likes

Premium duo, can only access audiobooks on one account/device

PlanDuo PremiumCountryUSDeviceipad pro Operating System17.5.1 My Question or IssueI have the premium duo plan for my husband and I, and my account can access included audiobooks but his cannot in the app. I have tried adding them to the library in my...

  • Visitor
  •   Plan Duo Premium Country US Device ipad pro  Operating System 17.5.1   My Question or Issue I have the premium duo plan for my husband and I, and my account can access inc...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 199 Views
  • 1 replies
  • 1 likes

Superuser Contribution Error linking family members to Family Premium - there was a problem try again later

PlanPremium FamilyCountryUK DeviceWeb and Samsung Galaxy J5Operating SystemAndroid My Question or IssueSent a link to a family member to join the Family Premium Plan. They can follow the link and find their address, but when trying to confirm, they g...

  • Casual Listener
  • Plan Premium Family Country UK   Device Web and Samsung Galaxy J5 Operating System Android   My Question or Issue Sent a link to a family member to join the Family Premium Plan....
  • OscarDC
  • Moderator
  • 2943 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 2943 Views
  • 7 replies
  • 1 likes

Superuser Contribution Cannot join Family Plan - There was a problem

PlanFree/Trial - Family planCountrySpainOperating SystemWindows 10 and Android 9 My Question or IssueI have a spotify premium trial expiring 13/02/21.Now I want to join a Family plan but every time I try I get a message saying "There was a Problem - ...

  • Casual Listener
  • Plan Free/Trial - Family plan Country Spain Operating System Windows 10 and Android 9   My Question or Issue I have a spotify premium trial expiring 13/02/21. Now I want to join a Family...
  • Schuerleinb
  • Visitor
  • 15940 Views
  • 11 replies
  • 2 likes
  • Premium for Family
  • 15940 Views
  • 11 replies
  • 2 likes

Superuser Contribution Address not matching

I'm the main account holder of my family plan. I have 4 members including myself all who accepted the invitation with no issue but for whatever reason my mother can't. The address is the EXACT same as mine but no matter what we select it says they ca...

  • Casual Listener
  • I'm the main account holder of my family plan. I have 4 members including myself all who accepted the invitation with no issue but for whatever reason my mother can't. The address is the EXACT same a...
  • hammera
  • Visitor
  • 590 Views
  • 7 replies
  • 2 likes
  • 590 Views
  • 7 replies
  • 2 likes

Family Plan Error

I cancelled my duo subscription with the intent of joining a family plan. I found out after I cancelled it that the reason it wasn’t letting me join was because you can only switch plans once every 12 months. If I renew my duo for the remaining month...

  • Visitor
  • I cancelled my duo subscription with the intent of joining a family plan. I found out after I cancelled it that the reason it wasn’t letting me join was because you can only switch plans once every 1...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to join family because 7 days window for verification had been missed

PlanFreeCountrySlovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I have to confirm my address by 29th to keep access to spotify premium. I wanted ...

  • Newbie
  • Plan Free Country Slovakia   My Question or Issue   Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I h...
  • Maria
  • Moderator
  • 1270 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1270 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Address Verification Fails

Hi, I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following: - Logging in incognito, with different browsers, and on different systems, both pcs and phones.- Copying an...

  • Casual Listener
  • Hi,   I'm trying to add a family member to my Family Account, and it keeps telling me the address verification fails I have tried the following:   - Logging in incognito, with d...
  • nori2490
  • Visitor
  • 4193 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 4193 Views
  • 9 replies
  • 0 likes

No puedo acceder al plan familiar por que no me aparece la direccion del titular

No puedo acceder al plan familiar porque no me parece la dirección del titular quisiera que me puedan apoyar, ya que la persona el titular de la cuenta me invitó, pero al momento de yo querer unirme me pone que ponga la dirección del titular, Pero a ...

  • Newbie
  •   No puedo acceder al plan familiar porque no me parece la dirección del titular quisiera que me puedan apoyar, ya que la persona el titular de la cuenta me invitó, pero al momento de yo querer...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 162 Views
  • 1 replies
  • 0 likes

Cambiar administrador cuenta Familiar

Hola, necesitamos cambiar el administrador de la cuenta Familiar, por el de otro usuario que ya forma parte.¿Hay alguna manera de hacerlo?

  • Newbie
  • Hola, necesitamos cambiar el administrador de la cuenta Familiar, por el de otro usuario que ya forma parte. ¿Hay alguna manera de hacerlo?
  • Anyk17
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How add songs/playlists to Kids' Premium Family Kids Account?

Premium Family Account with 2 Kid's Accounts. Kids Accounts set to OLDER KidsUsing iPads but has nothing to do with issue/question. Is there a setting/option that I can share a Playlist with my kids from my open/unfiltered Master Account that will ap...

  • Casual Listener
  • Premium Family Account with 2 Kid's Accounts.  Kids Accounts set to OLDER Kids Using iPads but has nothing to do with issue/question.   Is there a setting/option that I can share a P...
  • Farlsborough
  • Casual Listener
  • 17122 Views
  • 15 replies
  • 7 likes
  • Premium for Family
  • 17122 Views
  • 15 replies
  • 7 likes

Superuser Contribution My daughters voice uses my spotify account, even though she has her own

We have a family account, of 5 members.Everytime my daughter asks our google to play 'frozen' (for example) on our Google's - it'll play the song BUT it's under my account.She has her own account - why won't it connect with her voice please?

  • Visitor
  • We have a family account, of 5 members. Everytime my daughter asks our google to play 'frozen' (for example) on our Google's - it'll play the song BUT it's under my account. She has her own a...
  • Dessi
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

I have upgraded to premium family but can't download. Out of devices

I upgraded my account to a premium family account. However, I can't download and listen offline because i am told 'you're out of offline devices' We are a family of 6 so I can't see how we are out of devices?

  • Casual Listener
  • I upgraded my account to a premium family account. However, I can't download and listen offline because i am told 'you're out of offline devices' We are a family of 6 so I can't see how we are out o...
  • seaners1
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Android head unit needs Spotify Premium to login

PlanPremium - familyCountryAustralia DeviceAndroid car stereo head unitOperating SystemAndroid 12 My Question or IssueI'm trying to login in to an Android car stereo head unit using my Facebook login to my account which is on a family premium account...

  • Visitor
  • Plan Premium - family Country Australia  Device Android car stereo head unit Operating System Android 12   My Question or Issue I'm trying to login in to an Android car stereo h...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes

Se agregan personas desconocidas a mi plan familiar

Me llegan correos diciendo que alguien se sumó a mi plan familiar, pero mi grupo familiar no ha cambiado, de hecho los eliminan y son reemplazados por personas que no conozco. la primera vez que ocurrió cambié mi contraseña y hoy volvió a pasar, ¿qué...

  • Visitor
  • Me llegan correos diciendo que alguien se sumó a mi plan familiar, pero mi grupo familiar no ha cambiado, de hecho los eliminan y son reemplazados por personas que no conozco. la primera vez que ocur...
  • osornios
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 1 replies
  • 0 likes

I’m on a premium plan but unable to download on my app

I’ve been added to a family plan but cannot download any music on my mobile phone

  • Visitor
  • I’ve been added to a family plan but cannot download any music on my mobile phone
  • osornios
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • garfyyyy
  • Visitor
  • 18877 Views
  • 26 replies
  • 4 likes
  • 18877 Views
  • 26 replies
  • 4 likes