Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi, I can't join the family plan, we live in the same house and when I put in the address it says it's wrong, even though it's exactly the same as the owner of the plan.I recently left another family plan, I don't know if that has any influence.I hop...
PlanFree. I was on premium family before my subscription endedCountryCameroun DeviceiPhone XROperating System(iOS 17
Hello folks, I can't add my family to my Family Premium plan as the Google Maps-powered address field doesn't autocomplete. I've been messaging with Spotify support for around 4 hours now, have tried everything: multiple different browsers, different...
PlanPremiumCountryBrazilDeviceM34Operating SystemAndroid Knox My Question or IssueEstou colocando o endereço da minha casa para participar do plano família mas da erro, coloco um endereço próximo a minha casa para ver se vai e fala que nao é o mesmo ...
It happened after we got new phones and switched providers. THe family member was unable to log on and I sent a new link that works but now with music they get ads. How do you get rid of the ads?
I have shared an premium family with my old roommate for 2 years and I want to move my premium from my old roommate to my new roommate. Do I need to change my email?
I made an account for work on my family plan and I can’t remember what email it was linked too so I can’t log in, I am family plan manager and was wondering if there’s a way I can link it to an email now to change the password so I can access the spo...
I have the Premium Family Plan (6 members), can I add another family member to this plan or will I have to pay an additional price?Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Win...
We have multiple users with individual accounts and we are looking to go to a family plan. Will each member keep their own playlists and receive their own Spotify Wrapped at the end of the year?
meu plano foi suspenso por falta de pagamento, mas não teve nenhuma alteração com o cartão. Poderiam e ajudar identificar o ocorrido
My Family Plan Lapsed so everyone lost their premium account status. I paid the bill today and am trying to re-add my children. Their address was not on their profile. The address is the same as mine and has now been updated on their profiles. It is ...
No meu app nunca me deu a opção de pagar anual igual faço com outros streamings pq além de economizar, paga logo de uma vez e não fica todo mês cobrando, descobri pelo site que dá, mas tentei por lá e quando coloco minha conta não tá disponível pra m...
Hi everyone, I end up without the Premium Family Plan every month because Spotify does not renew it automatically. I can't find how to set an automatic renewal. Does anyone know how to do it? Thanks. Marcelo
PlanFree/PremiumCountry use Device iPhone 16 pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewhen I try to invite my wife to my family share premium membership, it stat...
I got an email stating my daughter and husband had to verify our address on Spotify, and that they would receive an email. Both received the email and when they would click on the link to verify, they kept receiving an error. Spotify then removed the...
PlanPremium FamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe live in Europe, my family and I. We all live in the same house. We have lived overseas m...
I got an email telling me to renew my address to confirm I still lived with the owner of the family plan and forgot to confirm. I am now unable to get back into the family plan and get a pop-up saying I cant join another plan for 12 months when I try...
Hello, I want to buy the family plan for my family and was wondering if my child who is going to college in another state can also be added on the plan. We live in the US, and my child goes to a far away school. Is it possible for them to be added an...
Plan - Family PremiumCountry - Spain Device iOS 15.5Operating SystemmacOS 12.3.1 My Question or Issue:Hi everyone, my issue is that I am getting ads (local ads + general international ads) even though I am paying for Family Premium. I have made sure ...
I can see the field to change, but it is greyed out and won't let me switch to Ireland. I moved to remarry and need to switch to my husband's family account. I also tried to update my payment method to my Irish card, and it wouldn't let me. Your site...