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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102937 Views
  • 32 replies
  • 6 likes
  • 102937 Views
  • 32 replies
  • 6 likes

You can join someone else's Premium plan only once every 12 months

Plan member unable to join the invite due to the below message."You can join someone else's Premium plan only once every 12 months".

  • Casual Listener
  • Plan member unable to join the invite due to the below message. "You can join someone else's Premium plan only once every 12 months".
  • Billy-J
  • Spotify Star
  • 138 Views
  • 3 replies
  • 0 likes
  • 138 Views
  • 3 replies
  • 0 likes

Superuser Contribution Content in Family Kids is not available ("Oops...")

PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...

  • Regular
  • Plan Family Premium Country Germany Device Diverse Operating System Android   My Question or Issue There is a lot of content that is shown in Spotify for Kids, but if we click on it, t...
  • squiggs82
  • Newbie
  • 2467 Views
  • 32 replies
  • 0 likes
  • Premium for Family
  • 2467 Views
  • 32 replies
  • 0 likes

Superuser Contribution Does family owner get notification when I leave plan?

PlanPremium FamilyCountrySweden My Question or Issue:I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just leave and no one gets a notification? Thanks!

  • Casual Listener
  • Plan Premium Family Country Sweden   My Question or Issue: I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just l...
  • Joan
  • Moderator
  • 8923 Views
  • 15 replies
  • 0 likes
  • Premium for Family
  • 8923 Views
  • 15 replies
  • 0 likes

Superuser Contribution I can't join a family plan, and I don't know what to do

My wife created a Family Plan. I got the text to join. I put our address in, and it says there was a problem, and that I should try later. I've been trying for a day.

  • Casual Listener
  • My wife created a Family Plan. I got the text to join. I put our address in, and it says there was a problem, and that I should try later. I've been trying for a day.
  • Dian
  • Moderator
  • 118 Views
  • 3 replies
  • 0 likes
  • 118 Views
  • 3 replies
  • 0 likes

My wife lives in Argentina and I have an American debit card. How join fam

My wife lives in Argentina and I have an American debit card. How can I get her onto my family plan and also the kids. I am an American in the military so I will always be in different countries with American issued cards

  • Visitor
  • My wife lives in Argentina and I have an American debit card. How can I get her onto my family plan and also the kids. I am an American in the military so I will always be in different countries w...
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Switch my Duo plan to family plan.

I want to switch my Duo plan to family plan I get e message: If you want to change your plan, contact your plan manager.In my account I don't find an option to add family members.

  • Visitor
  • I want to switch my Duo plan to family plan I get e message: If you want to change your plan, contact your plan manager. In my account I don't find an option to add family members.
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Passwort im Premium für meinen Sohn vergessen.

Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und neu anlegen.Was kann man da machen? Er ist bei mir...

  • Visitor
  • Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und...
  • Vasil
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Can I copy my library, play history and all to a new account?

Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library on his account, as it's his as well, instead of need...

  • Casual Listener
  • Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library o...
  • anderssonne
  • Casual Listener
  • 96 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 96 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me deja agregar a ningún usuario en la cuenta premiun familiar!!!

Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema.Mi teléfono es *********

  • Visitor
  • Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema. Mi teléfono es *********   <moderator edit> 
  • Vasil
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 91 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium DUO Invite Wont Confirm Home Address

PlanPremium DUOCountryDenmarkDevicePocofoneOperating SystemWindows 10 My Question or IssueMy sister has sent me an invite to her duo plan she set up today and I have tried over the past few hours to set it up. When I enter our home address I just get...

  • Casual Listener
  •   Plan Premium DUO Country Denmark Device Pocofone Operating System Windows 10   My Question or Issue My sister has sent me an invite to her duo plan she set up today and I have ...
  • Lyubka
  • Moderator
  • 11191 Views
  • 29 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 11191 Views
  • 29 replies
  • 0 likes

Superuser Contribution i have a premium account why does my music is chosen randomly ?

I just got the family premium membership from my brother and the platform isn't working right. Music is chosen randomly and it stops !

  • Visitor
  • I just got the family premium membership from my brother and the platform isn't working right. Music is chosen randomly and it stops !
  • Dian
  • Moderator
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

não aparece opção para cancelamento

na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para experimentar, gostaria de cancelar antes de efetuar a c...

  • Visitor
  • na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para expe...
  • Bittencourt
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Paguei plano Premium duo mas somente atualizou meu antigo plano individual

Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.

  • Visitor
  • Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.
  • Bittencourt
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes