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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
We are a family of 5 - each with an Alexa speaker in each bedroom. We have linked Spotify to the Alexa and have Family Premium but the Alexa only recognises the main account (mine) and therefore as soon as my child starts listening to Spotify in thei...
PlanFree/PremiumCountry DeviceHonorOperating SystemAnroidMy Question or IssueI am an owner of a Family-Premium and I have sent an invitation for my husband to join in Spotify - but he cannot join as "the address is not matching" even we are located i...
PlanFamily PremiumCountryCA My Question or IssueRecently we have changed address so we want to switch from Premium Family to multiple Duo subscriptions. I began this process by removing 2 of the members from the subscriptions.For some reason I receiv...
Hi, I accidentally removed a family member from my account & I'm afraid I deleted her account. How do I recover it???
PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 6 ProOperating SystemWindows 11 My Question or IssueI have just cancelled the premium I was receiving through my phone plan and purchased Duo to share with a family member, we live in a fairly isolat...
PlanIndividualCountryPhilippines My Question or IssueHello. My mother accidentally subscribed to an individual plan instead of family plan. Would it be possible to cancel, get a refund, then subscribe to family? Or to subscribe to family without havi...
My Question or IssueOkay so i really need help, i have had Spotify premium before. But then my dad could pay that month. Didn’t think much of it, my mom then said. Sure I’ll pay. She then startet a Spotify premium subscription. A family one. So I’m r...
Hello,Today I tried to join Spotify Family as I got invitation by a friend who I live with, so I cancelled my individual plan via Google Play as I was paying my subscription with it. Here I thought it was going to be alright as I cancelled the indivi...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiumCountryUSA DeviceiPhone 15 & PC My Question or IssueI made my mother a spotify accout - she lives here with me so the address on the premium family account is the same as the address she is inputting. I have even verified the account to ma...
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference between a basic and a premium account. The only differen...
I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions ..1. Can I listen to Spotify from my account on device ( say my car ) while my wi...
Today I started a family plan and sent invites to my daughters.One of them is unable to connect and receives the error "You cant join this plan", which I found out is due to not being able to switch plans more than once in 12 months, something I was ...
PlanPremiumCountryTaiwan I have a question regarding the Spotify Premium Family plan. I understand that members can only change family groups once every 12 months. However, I’m planning to temporarily pause my Family subscription and restart it later...
Adding accounts to family plans - the UX is completely broken here. This seems like a bottom-line critical onboarding process that will cut down on login sharing. To add an account to a family plan, the process is to send an invite to the new user.Ho...
My Question or IssueA member on my family plan cant access audio books because. It says shes not a premium member. The family premier plan says "Up to 6 premium or kids accounts"Why cant other users access premium content?
PlanFree/PremiumCountryGermany My Question or IssueHi. We bought our son a mobile spotify player so he can listen to some audiobooks when we are on the road, for example.I upgraded my Account to PremiumFamily and installed the KidsApp.I watend to sha...
PlanPremium FamilyCountryTurkey DeviceiPhone 12Operating SystemIOS My Question or IssueMy wife has been kicked out of my family plan for some reason. (I haven't changed the address or anything).Now when I invite her, it says cannot confirm this perso...
I'm trying to change my plan from Individual to Family, but I always receive the followin message: "error Oops! Something went wrong, please try again.".I have tried since Desktop and Smartphone, but always the same error message
The premium family plan states that you can play on multiple devices simultaneously. I have only been able to switch to a different device through the app on my phone. Once I do that, it disconnects the original device. I am only able to play on one ...