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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140064 Views
  • 32 replies
  • 8 likes
  • 140064 Views
  • 32 replies
  • 8 likes

Superuser Contribution IT CAN’T FIND MY ADDRESS

PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...

  • Casual Listener
  •   Plan Family   Country UK   My Question or Issue I am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it a...
  • Paus___
  • Casual Listener
  • 226 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 226 Views
  • 3 replies
  • 1 likes

Superuser Contribution Gifting Two Months to a Friend

PlanPremium FamilyMy Question or IssueJoined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never tried Premium before, give them 2 free months on us.” The ema...

  • Newbie
  • Plan Premium Family My Question or Issue Joined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never t...
  • Ivelina
  • Moderator
  • 27131 Views
  • 22 replies
  • 3 likes
  • Premium for Family
  • 27131 Views
  • 22 replies
  • 3 likes

Superuser Contribution Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de

Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium.PlanPremiumCountryArgentina My Question or Issue

  • Visitor
  • Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium. Plan Premium Country Argentina     My Question or Issue  
  • jorge1516
  • Visitor
  • 3667 Views
  • 16 replies
  • 0 likes
  • Premium for Family
  • 3667 Views
  • 16 replies
  • 0 likes

International marriage

So thanks in advance for your help.My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account automatically goes to UK and I've tried the solutions for...

  • Casual Listener
  • So thanks in advance for your help. My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account a...
  • spousemag
  • Casual Listener
  • 605 Views
  • 7 replies
  • 0 likes
  • Spotify family address issues
  • 605 Views
  • 7 replies
  • 0 likes

Solved!! Premium family plan not working on family member account.

Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, but it is still not updated. Kindly guide on how to p...

  • Casual Listener
  • Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, b...
  • WFD1821
  • Newbie
  • 471 Views
  • 4 replies
  • 0 likes
  • 471 Views
  • 4 replies
  • 0 likes

Kid Account in Family Plan

I have added my daughter as Spotify Kid member to my Family plan, however I found it has also occupy one of the total 6 membership accounts? ie her name appear twice on the list now, one being Kid account and another one as normal? Would like to unde...

  • Visitor
  • I have added my daughter as Spotify Kid member to my Family plan, however I found it has also occupy one of the total 6 membership accounts? ie her name appear twice on the list now, one being Kid a...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 92 Views
  • 1 replies
  • 0 likes

What does Basic mean in terms of account types?

I'm in the UK and recently got an email about Family plan updates from Spotify. I'm already on Premium Family, but it mentioned the new Basic Family. The main difference I can see is no audiobooks, which is fine. What I can't understand is what it me...

  • Newbie
  • I'm in the UK and recently got an email about Family plan updates from Spotify.   I'm already on Premium Family, but it mentioned the new Basic Family.    The main difference I c...
  • Maxim
  • Spotify Star
  • 530 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 530 Views
  • 1 replies
  • 1 likes

Why am I getting ads?

PlanPremium familyCountryUSDeviceiPhone 14 My Question or Issuewhy did I get an ad (a separate audio file) prior to playing podcast? I pay for premium, I shouldn’t be getting these. These are separate from the audio files that include ads for the pod...

  • Visitor
  • Plan Premium family Country US Device iPhone 14    My Question or Issue why did I get an ad (a separate audio file) prior to playing podcast? I pay for premium, I shouldn’t be g...
  • nonshan11
  • Newbie
  • 132 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 132 Views
  • 2 replies
  • 1 likes

Premium Family 12 months rejoin error

Hi Team, Our Spotify Premium Family plan got over yesterday. I am trying to join the new Premium Family plan started by the plan manager but on clicking the invite link I get the following error:You can’t join this planYou can join someone else’s Pre...

  • Casual Listener
  • Hi Team,   Our Spotify Premium Family plan got over yesterday. I am trying to join the new Premium Family plan started by the plan manager but on clicking the invite link I get the following e...
  • Maxim
  • Spotify Star
  • 637 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 637 Views
  • 1 replies
  • 0 likes

Trying to rejoin Spotify plan upgraded to family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left my duo plan because my family was trying to upgrade to a family plan. Despite the same...

  • Casual Listener
  • ...eft my duo plan because my family was trying to upgrade to a family plan. Despite the same family member owning the premium plan I cannot join it again. I'm very stressed out by this. The plan had e...
  • Maxim
  • Spotify Star
  • 134 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 4 replies
  • 0 likes

Cannot add family members

Hi, yesterday my mother and sister were removed from my premium for family membership. We live in the same address but when I invite them again and when they enter our home address they get rejected. I may have incorrectly entered my address when I f...

  • Casual Listener
  • Hi, yesterday my mother and sister were removed from my premium for family membership. We live in the same address but when I invite them again and when they enter our home address they get r...
  • 21tzmrvzrqxub4pypp3i
  • Newbie
  • 681 Views
  • 6 replies
  • 2 likes
  • 681 Views
  • 6 replies
  • 2 likes

Family plan: kids can't stream separately

PlanFamily CountryGermany DeviceAndroid phones and tablets Operating SystemAndroid My Question or Issue I just switched to a family plan and added my kids. My son installed Spotify Kids on his phone and my daughter on her tablet. For some reason they...

  • Casual Listener
  • Plan Family   Country Germany   Device Android phones and tablets   Operating System Android   My Question or Issue   I just switched to a family plan and a...
  • osornios
  • Spotify Star
  • 102 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 102 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching family profiles without being prompted to??

I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. However, the next day the same issue will happen again where...

  • Regular
  • I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. H...
  • Halinayelovik
  • Visitor
  • 747 Views
  • 22 replies
  • 3 likes
  • 747 Views
  • 22 replies
  • 3 likes

Solved!! Switch from a duo to a family account

Hi everyone, I have a problem with my Spotify Premium subscription: I had a Duo account for my boyfriend and me, but my mum asked us to join her family account.My boyfriend was able to join the family account straight away thanks to the invitation li...

  • Casual Listener
  • Hi everyone,   I have a problem with my Spotify Premium subscription: I had a Duo account for my boyfriend and me, but my mum asked us to join her family account. My boyfriend was able to j...
  • Lorraine25
  • Casual Listener
  • 115 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 2 replies
  • 0 likes

Family plan address not being accepted

PlanPremium - familyCountrySaudi Arabia I live in a city, Thuwal, in Saudi Arabia, more precisely in King Abdullah University of Science and Technology, and it acceps this address to charge me, but not to add family members. It simply says the addres...

  • Newbie
  • Plan Premium - family Country Saudi Arabia   I live in a city, Thuwal, in Saudi Arabia, more precisely in King Abdullah University of Science and Technology, and it acceps this address to c...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 91 Views
  • 1 replies
  • 0 likes

cancel my plan

I want to upgrade to family but its not letting me as I paid for my duo yearly. I need to cancel Duo so I can re-subscribe to Family

  • Visitor
  • I want to upgrade to family but its not letting me as I paid for my duo yearly. I need to cancel Duo so I can re-subscribe to Family
  • Maxim
  • Spotify Star
  • 98 Views
  • 2 replies
  • 0 likes
  • 98 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Family available in Guam?

PlanPremium FamilyCountryGuam, USA My Question or IssueI live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close to me or anywhere on the island at all. Is this plan not available to...

  • Casual Listener
  • Plan Premium Family Country Guam, USA   My Question or Issue I live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close t...
  • Julei1
  • Visitor
  • 216 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 216 Views
  • 2 replies
  • 0 likes

Premium Family / 12 month rejoin error

Our family has a Spotify Premium Family plan. My husband has our old plan on his account, and I created a new one today on my account. He removed one member and sent the link to join from his account rather than letting me send it from my account. Th...

  • Casual Listener
  • Our family has a Spotify Premium Family plan. My husband has our old plan on his account, and I created a new one today on my account. He removed one member and sent the link to join from his a...
  • jokodee
  • Casual Listener
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 113 Views
  • 1 replies
  • 0 likes

Share account

country: BelgiumMy Question or Issue:I have a family account and shared the subscription link with my sun via Whatsapp but the link gives a message that the site page doesn’t exist anymore. It’s a pink page with a record on it! How can my sun access ...

  • Visitor
  • country: Belgium My Question or Issue: I have a family account and shared the subscription link with my sun via Whatsapp but the link gives a message that the site page doesn’t exist anymore. I...
  • osornios
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 82 Views
  • 1 replies
  • 0 likes

Adding Back a Member to Family Paln

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI inadvertently removed my daughter from my Family Plan. She had a playlist - is she able to ...

  • Visitor
  • ...ssue I inadvertently removed my daughter from my Family Plan. She had a playlist - is she able to retrieve the playlist if she opens an account for herself? also the address verification process for a...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes