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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77533 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95318 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
78127 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
209065 Views
267 replies
35 likes
PlanFamilyCountryMexicoDeviceCross PlatformsOperating SystemCross Platforms My Question or IssueWhen I try to add a new member to family plan and he put the home address it is not allowing the zip code and automatically changes it, resulting in not a...
Plan Family Country Mexico Device Cross Platforms Operating System Cross Platforms My Question or Issue When I try to add a new member to family plan and he put the home address it i...
Spotify Star
368 Views
1 replies
0 likes
PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy S23Operating SystemAndroid My Question or IssueI am unable to add my spouse to my family plan. We get as far as confirming our address, when it loads the page saying "There was problem. Please try a...
Plan Premium Family Country Canada Device Samsung Galaxy S23 Operating System Android My Question or Issue I am unable to add my spouse to my family plan. We get as far as confirming o...
Newbie
1013 Views
5 replies
0 likes
I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
Newbie
770 Views
2 replies
0 likes
My wife has PlanPremium FamilyCountryUSADeviceSamsung Galaxy S25 UltraOperating SystemNot sure what version of Android she is using. My Question or IssueMy wife has confirmed our address and it shows that she is a part of the plan, but she still show...
My wife has Plan Premium Family Country USA Device Samsung Galaxy S25 Ultra Operating System Not sure what version of Android she is using. My Question or Issue My wife has c...
Spotify Star
281 Views
1 replies
0 likes
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other ipad is fine and working. I thought maybe because it was in use that I could...
Family plan member for many years. Can't log in with my credentials to spotify kids via the app on ipad (latest rev). This was a clean install. The install on my son's other i...
Moderator
8330 Views
25 replies
0 likes
We were on Duo, but need to add more members to the family, so I joined Family successfully. Then, I used the Invite link to add a 3rd account using a new email address. I'm able to successfully log on to that new Spotify account on a separate device...
We were on Duo, but need to add more members to the family, so I joined Family successfully. Then, I used the Invite link to add a 3rd account using a new email address. I'm able to successfully l...
Visitor
2008 Views
5 replies
0 likes
I wanna change my subscription from Family to Duo but I don't wanna lose my music or playlist. Beasuse when I try to change plan one of the info that appear is "Members of your Spotify Premium Family plan will immediately lose access to Premium"
I wanna change my subscription from Family to Duo but I don't wanna lose my music or playlist. Beasuse when I try to change plan one of the info that appear is "Members of your Spotify Premium Family...
Visitor
6523 Views
8 replies
1 likes
PlanPremium familyCountryUKDeviceiPhone 14 Pro, 16 ProOperating SystemiOS 18.6.2 My Question or IssueI'm having the same problem as a lot of people - I've read the threads here that say its fixed and its not for me.I am trying to setup my childs acco...
Plan Premium family Country UK Device iPhone 14 Pro, 16 Pro Operating System iOS 18.6.2 My Question or Issue I'm having the same problem as a lot of people - I've read the t...
Visitor
1698 Views
2 replies
0 likes
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
Visitor
573 Views
2 replies
0 likes
PlanPremiumCountryUSA My Question or Issue My son got a spotify gift card for Christmas. He's already a part of my family plan and I just saw the fine print(after trying to redeem) that it can only be used for a Individual Spotify Premium account. Wh...
Plan Premium Country USA My Question or Issue My son got a spotify gift card for Christmas. He's already a part of my family plan and I just saw the fine print(after trying to r...
Visitor
1041 Views
3 replies
1 likes
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
Visitor
12127 Views
12 replies
2 likes
Hello, I have just switched from a Premium Individual to a Premium Family account, with payment all set up. However, it will not let me complete the steps to confirm our address or add members, the website just gets stuck on the 'loading' page before...
Hello, I have just switched from a Premium Individual to a Premium Family account, with payment all set up. However, it will not let me complete the steps to confirm our address or add m...
Spotify Star
318 Views
1 replies
0 likes
I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...
I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account s...
Visitor
66456 Views
71 replies
7 likes
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. How do I fix this as I want every family member to play and...
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. H...
Visitor
8874 Views
8 replies
0 likes
Plan Family premium Country Aotearoa Device Google home (multiple) Operating System Google home My Question or Issue If one family member tries to play music on google home, while another is also playing music on another device, we get the message "S...
Plan Family premium Country Aotearoa Device Google home (multiple) Operating System Google home My Question or Issue If one family m...
Visitor
39181 Views
18 replies
1 likes
When I go to account and want to change, the option family does not appear.
When I go to account and want to change, the option family does not appear.
Casual Listener
30548 Views
24 replies
1 likes
PlanFree/PremiumCountryDenmarkDevicePlaystation 5 My Question or IssueWe have a family plan and my kid is 13 and has an account through that. Everything works fine on his iPhone, were we technically the first time logged in to my account and then swi...
Plan Free/Premium Country Denmark Device Playstation 5 My Question or Issue We have a family plan and my kid is 13 and has an account through that. Everything works fine on his i...
Moderator
672 Views
3 replies
0 likes
PlanFamiliar/PremiumCountryColombia My Question or IssueMi novia no se puede unir al plan a ella la sacó porque el plan se reinició y todo los demás participantes de mi familia se pudieron unir menos ella le dice que no se puede unir que no pudieron ...
Plan Familiar/Premium Country Colombia My Question or Issue Mi novia no se puede unir al plan a ella la sacó porque el plan se reinició y todo los demás participantes de mi familia...
Spotify Star
267 Views
1 replies
0 likes
I recently removed a member from the family plan I have. They have tried opening an account of their own but Spotify is not letting them saying their email address is still linked to an existing account. So frustrating. Any advice please?PlanFree/Pre...
I recently removed a member from the family plan I have. They have tried opening an account of their own but Spotify is not letting them saying their email address is still linked to an existing a...
Spotify Star
353 Views
1 replies
0 likes
We have a Spotify Premium Family account but I cannot create an account for my child as I get the error "You’re too young to create a Spotify account." whenever I try to enter the correct date of birth. Spotify Kids is not available in my country (Si...
We have a Spotify Premium Family account but I cannot create an account for my child as I get the error "You’re too young to create a Spotify account." whenever I try to enter the correct date of b...
Casual Listener
1804 Views
4 replies
0 likes
