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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have 3 members in my Alexa household, each with their own profile. I'm on the premium family plan on Spotify so we each have a profile there. I want my wife's Spotify profile to be linked to her Alexa profile but I can't find directions as to how t...
How do I disable the visual podcast option on my daughter’s user account? She’s too old for the ‘kids’ version as I want her to discover her own music, but I do not want her to have access to watching loads of videos through a music platform. Is ther...
I am the program manager with a family subscription to Spotify Premium. When using the online music player (Windows machine, Chrome browser), I am unable to filter out explicit content for the content I listen to. I can enable content filtering for m...
it said he has to wait 12 months, I haven’t block him or taken him off
Could I change my plan from duo to family and only pay the rest and continue till my subscription ends
PlanPremiumCountryUSADeviceOnePlus 6TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the manager for my family plan. Some of my family members confirmed our address in time, but others, including myself, missed the wa...
I am having the same issue, except my country is showing as US, and it needs to be UAE. It's not giving me the option to update it. I am in the US currently, but reside in UAE with my family and entered our address and its saying I'm not able to be a...
I'm french (FR) and created my account from there. I've now moved to Slovenia (SI). I'm trying to add my daughter to the family plan, but it keeps telling her she's trying to connect from a different country (even though we are right now at the same ...
When i tried to enter the system forced me to re-register which I somehow did, but it is now saying I have a trial period in which to consider whether to join premium. However we are already paying for this under the family account which I cannot acc...
Hello, I used spotify premium in family account for years now, but on 19.03 i was kicked out for no reason. Then i contact our host and we check that I'm no more in family. Hi try to invite me, but i see that message: You can’t join this planWe could...
I was trying to join my brother's premium family plan but the app is saying that I am trying to join from a different country. I already checked that my account is set to Malaysia as previous posts suggested. My payments are all in terms of MYR but i...
Unable to join family plan in the same home. We are sat opposite each other in the same registered address and the message received is unable to join as you are not within the same country? PlanFamily plan Country DeviceiPhone Operating SystemApple M...
My daughter was to late to verify her adres and now she cannot acces her account any more
Help I set up a family plan so that we can all have our own accounts but when I log into Spotify kids on their tablet it says I can't set it up because the plan manager does that but I AM the plan manager
PlanPremium FamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy parents are on the premium family plan with me but they are still getting ads on their S...
We moved to another country. As the family plan manager I changed the address and sent invite links to all members. 3 joined successfully, 1 is not allowed. It says that he is in another country although he is right next to me and puts the exact same...
PlanPremium FamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe live in Europe, my family and I. We all live in the same house. We have lived overseas m...
So I've been trying to get a family plan, till last week I could get it for year.I no longer see that option Attaching images for reference.
I have just upgraded to a family plan. My son has a phone (11 yrs old) and I want to put him on the family account. It says he needs an account, I've tried to set one up but I can't because he is not old enough. If I log in as me it says I have it on...
I want to invite my family member, and my plan is active with family premium plan, but for some reason, it kept showing "You can’t join this planPlease try again later.Or find another Premium plan that’s right for you."please check on that, thanks