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WHY does Spotify keep pausing randomly?

WHY does Spotify keep pausing randomly?

Hello, I pay for Spotify Premium and I enjoy listening via my Amazon Echoes.

 

Randomly, when streaming to an individual echo or to a group, the music will pause.  If I wait, eventually the music will randomly begin playing again!

 

I AM NOT ASKING HOW TO FIX THIS.

 

WHY is this happening?  Where are the logs?  Is there debugging that I can turn on? 

 

Again, just trying to determine WHY.

 

And before you ask what I've tried, it doesn't matter because I only want to know WHY.  I have gone through ALL the steps. This issue comes back, so we must determine why, otherwise, HOW WILL WE KNOW IT IS FIXED?

WHO is causing the stream to pause?  Let's start there.  Is it Amazon or Spotify?  Who can we determine?

 

Thank you for NOT MERGING this in with another issue.  This is a unique issue where I am trying to determine WHY.

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2 Replies

Hey @CDogster,

 

Thanks for reaching out!
We won't be merging your post to the relevant thread as per your request but FYI - what you're experiencing is an issue we currently have under investigation here. It's being looked into backstage, so there's no way to tell if this is an issue on our end or with the Amazon skill for Spotify. 
If you wish to do so, you can subscribe to the thread to stay on top of any new updates 🙂 

We're here for you in case there's anything else in the meantime. Cheers!

VasilModerator
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@Vasil are you saying there is nothing I can look at on my side to see why the music stops?  A log file?  Debugging?  I am happy to turn on debugging or try things locally.

 

If the backend is the only avenue for debugging, can you at least look at my account on the backend to see why it stopped for my account or does it appear as if it continues to stream?

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