Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
Hello, im unable to change to premium family, i charged the account with
100 BRL. PlanFree/Premium familyCountrybrasliDevice(iPhone 8, Samsung
Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo,
Windows 10,etc.) My Question or Issu...
Hello, im unable to change to premium family, i charged the account with 100 BRL. Plan Free/Premium family Country brasli Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
PlanFree/PremiumCountryI've recently went through a divorce in which a
premium account was added to me. Now I cant join my family plan for 12
f*cking months. Do I need to find a lawyer to request my right to access
the platform?Hope the Spotify Team ...
Plan Free/Premium Country I've recently went through a divorce in which a premium account was added to me. Now I cant join my family plan for 12 f*cking months. Do I need to find a lawyer to r...
I have individual premium plan, and I want my relatives to be in family
plan. When I want to change plan I receive an error: you are not
eligable for this plan. But I don't understand why?I have georgian
account, but its considered as EU, so I dont t...
I have individual premium plan, and I want my relatives to be in family plan. When I want to change plan I receive an error: you are not eligable for this plan. But I don't understand why? I have g...
PlanFamily premiumCountryChile DeviceGalaxy A52Operating SystemAndroidI
changed from family plan A to family plan B, family plan B was cancelled
on accident and i was invited once they paid for it again, i can't join
the plan again and the page tells...
Plan Family premium Country Chile Device Galaxy A52 Operating System Android I changed from family plan A to family plan B, family plan B was cancelled on accident and i was invited o...
Basically I live in Venezuela and there is not an Specific address were
I can put my current home so as following the instructions I put the
closest or nearest place I could find on the search bar but when
soomeone in my family (which they live with ...
...ut when soomeone in my family (which they live with me) try to enter it says "you do not live on the same country" which is not true. How can I fix this issue?
Me and my family had a family plan throughout this whole yesr so far and
had to cancel it for a little bit but then we set it back up again and
it's not letting me join. I even tried changing my email and I still
can't join. It says that I can only j...
Me and my family had a family plan throughout this whole yesr so far and had to cancel it for a little bit but then we set it back up again and it's not letting me join. I even tried changing my e...
PlanPremiumCountryUSADevice(iPhone 14Operating System(iOS 10, Android
Oreo, Windows 10,etc.) My Question or IssueI am trying to invite a
family member who lives with me but is out of the country at the moment.
We share the same address but the respon...
Plan Premium Country USA Device (iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to invite a family member who lives with m...
Dears, I use Spotify Duo in the Netherlands and would like to move my
Spotify account to my internet and TV provider KPN. Spotify Dou is not
available at KPN thus I would need to choose at KPN Spotify Family.
There is a difference in product names be...
...potify Family. There is a difference in product names between Spotify offer and KPN's offer. Spotify calls the plan Spotify Premium Family while KPN calls this plan Spotify Family (premium is skipped in t...
PlanFree/PremiumCountryunited staresDevice(iPhone 8 )Operating
System(iOS 10) My Question or Issuemy family and i, (filled family
plan). share an account, many are long distance by about an hour or so,
but it has always been efficient to have a famil...
Plan Free/Premium Country united stares Device (iPhone 8 ) Operating System (iOS 10) My Question or Issue my family and i, (filled family plan). share an account, many are long d...
PlanPremium family CountryEcuadorDeviceSamsung galaxy S20FEOperating
SystemAndroid My Question or IssueAbout 5 days ago my payment was
done... My debit card expired today and instead of asking for change of
cards... They cancelled my family subscript...
Plan Premium family Country Ecuador Device Samsung galaxy S20FE Operating System Android My Question or Issue About 5 days ago my payment was done... My debit card e...
I've changed to Premium Duo. When I did it, I was asked to update my
address. So I did it. Spotify found it and accepted it. No problems.Then
I sent an invitation to my housemate to join my plan. They are asked to
introduce the address to verify it. ...
I've changed to Premium Duo. When I did it, I was asked to update my address. So I did it. Spotify found it and accepted it. No problems. Then I sent an invitation to my housemate to join my plan. T...
PlanFree/PremiumCountryIf I accept a Spotify family invitation with my
Spotify free account, do I lose my history/favorites?Device(iPhone 8,
Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android
Oreo, Windows 10,etc.) My Question o...
Plan Free/Premium Country If I accept a Spotify family invitation with my Spotify free account, do I lose my history/favorites? Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
PlanDuo -> FamilyCountryPolandDeviceAndroid + PC App + BrowserOperating
SystemAndroid + Windows Hello, I have a problem with switching plans.
For a long time (few years) I was the menager of a Plan DUO. Recently my
wife left my plan DUO and subscribe...
Plan Duo -> Family Country Poland Device Android + PC App + Browser Operating System Android + Windows Hello, I have a problem with switching plans. For a long time (few y...