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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi all,My daughter studied abroad 3 years ago and she registered a foreign account there. She subscribed as individual premium account for probably 2 years. After her graduation, she moved back with us and I try to invite her to join my premium famil...
Somos 6 en mi familia y cada uno tiene sus descargas en su modo offline pero desde mi cuenta como titulat no tengo un solo dispositivo peto aun asi no me deja descargar nada
Spouse getting "you can't join this plan" error when using the invite link I sent her. She has been on this plan for years, but suddenly was kicked off the plan and now she is unable to utilize the link I send her from the app. Please advise on how t...
HelloMy family member can't join the Premium Family plan after I sent him the invitation link. It prompts the error: "You can't join thi plan. We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else 's...
Cuando mando el enlace para que los miembros se unan al plan familiar, a ellos les aparece un mensaje donde les menciona que no pueden unirse o que escojan otro plan adecuado para ellos.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I’m on a family premium plan, and the plan manager is my ex partner. We no longer speak. It is my own personal payment details on the plan. Therefore I’m paying for the plan despite not being the plan manager. I want to change to Spotify individual b...
PlanPremium My Question or IssueI've searched for how to enable 2-Factor Authentication and found this Spotify support article with instructions here:https://support.spotify.com/us/artists/article/2-step-verification/ However, when I log into my Acco...
My name has been on his plan for years but never used it. When I installed the Spotify app, only his name and his music is there. I want to set up my own library and music and not see his. I can't find any instructions on the app or anywhere.
I am the family plan manager and and I am able to listen to all audiobooks listed as "Included in Premium". However, my wife and kids on my family plan are not. They get a locked icon next to it saying they need to purchase the same audiobook that I ...
Eu assinei o plano família já tem alguns anos e estava tudo bem, porém de alguns meses para cá começou a descontar do meu cartão de crédito o valor de R$49,90 e não o de 34,90. Como foi uma mudança razoável eu achei estranho e acho relativamente caro...
verify address hi, I was prompted to verify my address a few days ago in app, but I dismissed the notification. Now that I am able to update it, I am unable to find a link or section in the app to add in my address. has anyone faced the same problem,...
I have a family plan subscription. When I send my husband an invite link to join, the addresses don't match. I've completed multiple address searches on his account and the address I'm registered to isn't showing up. I therefore logged onto my accoun...
PlanFree/PremiumCountryaustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewant to know why i am getting adds when i am on spotify family premium
PlanPremium family CountrySouth Africa DeviceRedmi 13 COperating System Android My Question or IssueI have just changed my plan from premium individual to family so I can add my son. It billed me after updating my subscription but I can't even get pa...
PlanFamily planCountryBelgiumMy Question or IssueMy new partner and his 2 teenagers are moving in soon. He already has a spotify family account where he takes up 3 slots (himself and the 2 kids). I also have a spotify family account where 4 slots are...
My Question or IssueI'm being prompted to add an address to continue using Premium Family. When taken to the address page, the search feature is not working. I get a message that it does not recognize my address just a few characters into typing. Eve...
Desde hace unos meses he estado en un mismo plan familiar y recientemente cuando se volvió a realizar el pago e intento unirme, me sale el error de "solo puedes unirte a un plan familiar cada 12 veces". El titular del plan sigue siendo el mismo y los...
Bonjour. J'ai un compte spotify Famille. Ma fille a un accès sous l'identifiant "Lola" . Suite à un changement d'appareil, je souhaite lui installer Spotify sur le nouveau téléphone mais impossible car nous n'avons pas l'identifiant (et donc impossib...
PlanPremium Family CountryEnglandDevicePlan Owner: Samsung Galaxy S21 Kid phone: iPhone 6 Hi, My 11 year old daughter is set up on a Spotify Kids account as part of our Premium Family account. We obviously don't want her to have access to ALL explici...