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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179468 Views

32 replies

9 likes

  • 179468 Views
  • 32 replies
  • 9 likes

Switching to Family Plan from Individual

PlanIndividualCountryPhilippines My Question or IssueHello. My mother accidentally subscribed to an individual plan instead of family plan. Would it be possible to cancel, get a refund, then subscribe to family? Or to subscribe to family without havi...

Casual Listener

Plan Individual Country Philippines   My Question or Issue Hello. My mother accidentally subscribed to an individual plan instead of family plan. Would it be possible to cancel, get a r...

Tonib

Newbie

378 Views

2 replies

0 likes

Premium for Family
  • 378 Views
  • 2 replies
  • 0 likes

Spotify doesn't let me join family plan

Hello,Today I tried to join Spotify Family as I got invitation by a friend who I live with, so I cancelled my individual plan via Google Play as I was paying my subscription with it. Here I thought it was going to be alright as I cancelled the indivi...

Newbie

Hello, Today I tried to join Spotify Family as I got invitation by a friend who I live with, so I cancelled my individual plan via Google Play as I was paying my subscription with it.   H...

Maxim

Spotify Star

238 Views

1 replies

0 likes

Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

SOme of my family members couldn't verify the address and deleted from family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

185 Views

1 replies

0 likes

Premium for Family
  • 185 Views
  • 1 replies
  • 0 likes

UNABLE TO JOIN FAMILY ACCT.

PlanPremiumCountryUSA DeviceiPhone 15 & PC My Question or IssueI made my mother a spotify accout - she lives here with me so the address on the premium family account is the same as the address she is inputting. I have even verified the account to ma...

Newbie

Plan Premium Country USA   Device iPhone 15 & PC   My Question or Issue I made my mother a spotify accout - she lives here with me so the address on the premium family a...

Maxim

Spotify Star

200 Views

1 replies

0 likes

Premium for Family
  • 200 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution what is the difference between the family premium and family basic accounts

The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference between a basic and a premium account. The only differen...

Visitor

The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference b...

Maxim

Spotify Star

19229 Views

6 replies

0 likes

  • 19229 Views
  • 6 replies
  • 0 likes

Solved!! Trying to understand how Duo works ...

I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions ..1. Can I listen to Spotify from my account on device ( say my car ) while my wi...

Visitor

I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions .. 1. Can I listen to Spoti...

26558294

Newbie

355 Views

2 replies

0 likes

  • 355 Views
  • 2 replies
  • 0 likes

Solved!! cant join Family

Today I started a family plan and sent invites to my daughters.One of them is unable to connect and receives the error "You cant join this plan", which I found out is due to not being able to switch plans more than once in 12 months, something I was ...

Casual Listener

Today I started a family plan and sent invites to my daughters. One of them is unable to connect and receives the error "You cant join this plan", which I found out is due to not being able to s...

cbaptista

Casual Listener

395 Views

2 replies

0 likes

Premium for Family
  • 395 Views
  • 2 replies
  • 0 likes

un**bleep** family plan onboarding

Adding accounts to family plans - the UX is completely broken here. This seems like a bottom-line critical onboarding process that will cut down on login sharing. To add an account to a family plan, the process is to send an invite to the new user.Ho...

Visitor

Adding accounts to family plans - the UX is completely broken here. This seems like a bottom-line critical onboarding process that will cut down on login sharing.   To add an account to a family...

242 Views

0 replies

1 likes

  • 242 Views
  • 0 replies
  • 1 likes

Premium Family says 6 Premium accounts but only 1 can access aduiobooks.

My Question or IssueA member on my family plan cant access audio books because. It says shes not a premium member. The family premier plan says "Up to 6 premium or kids accounts"Why cant other users access premium content?

Newbie

My Question or Issue A member on my family plan cant access audio books because. It says shes not a premium member. The family premier plan says "Up to 6 premium or kids accounts" Why cant other u...

Maxim

Spotify Star

807 Views

3 replies

0 likes

Premium for Family
  • 807 Views
  • 3 replies
  • 0 likes

Missing function in KidsApp

PlanFree/PremiumCountryGermany My Question or IssueHi. We bought our son a mobile spotify player so he can listen to some audiobooks when we are on the road, for example.I upgraded my Account to PremiumFamily and installed the KidsApp.I watend to sha...

Newbie

Plan Free/Premium Country Germany   My Question or Issue Hi. We bought our son a mobile spotify player so he can listen to some audiobooks when we are on the road, for example. I upgraded...

Maxim

Spotify Star

296 Views

1 replies

0 likes

Premium for Family
  • 296 Views
  • 1 replies
  • 0 likes

My Wife apparently is not living with me

PlanPremium FamilyCountryTurkey DeviceiPhone 12Operating SystemIOS My Question or IssueMy wife has been kicked out of my family plan for some reason. (I haven't changed the address or anything).Now when I invite her, it says cannot confirm this perso...

Newbie

Plan Premium Family Country Turkey   Device iPhone 12 Operating System IOS   My Question or Issue My wife has been kicked out of my family plan for some reason. (I haven't c...

Maxim

Spotify Star

145 Views

1 replies

0 likes

Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Trying to change plan, but "Oops! Something went wrong, please try again."

I'm trying to change my plan from Individual to Family, but I always receive the followin message: "error Oops! Something went wrong, please try again.".I have tried since Desktop and Smartphone, but always the same error message

Casual Listener

I'm trying to change my plan from Individual to Family, but I always receive the followin message: "error Oops! Something went wrong, please try again.". I have tried since Desktop and Smartphone, b...

AgustINN-

Casual Listener

446 Views

4 replies

1 likes

  • 446 Views
  • 4 replies
  • 1 likes

How to play multiple devices simultaneously with premium family plan

The premium family plan states that you can play on multiple devices simultaneously. I have only been able to switch to a different device through the app on my phone. Once I do that, it disconnects the original device. I am only able to play on one ...

Visitor

The premium family plan states that you can play on multiple devices simultaneously. I have only been able to switch to a different device through the app on my phone. Once I do that, it d...

Bittencourt

Spotify Star

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Superuser Contribution From one Family Plan to another Family Plan

PlanFamily planCountryNetherlands My Question or IssueMy account is part of a family plan, managed by someone else. Now I want to exit that Family Plan and start my own Family Plan. How do I do that? Important demand: My account has a lot of playlist...

Regular

Plan Family plan Country Netherlands   My Question or Issue My account is part of a family plan, managed by someone else.  Now I want to exit that Family Plan and start my own Family...

Joan

Moderator

291 Views

3 replies

0 likes

Premium for Family
  • 291 Views
  • 3 replies
  • 0 likes

Issues adding household family members to my premium family account

My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that says "There was a problem. Please try again later."

Newbie

My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that s...

Maxim

Spotify Star

251 Views

1 replies

0 likes

Premium for Family
  • 251 Views
  • 1 replies
  • 0 likes

I can’t edit my playlist

I seem to have lost the edit function on my playlist. I do have the premium subscription.

Casual Listener

I seem to have lost the edit function on my playlist. I do have the premium subscription.

Lester7

Casual Listener

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

Cuenta individual premium a familiar.

Hola, tengo cuenta premium y mi familia me acaba de invitar a una cuenta familiar. Tengo que cancelar mi suscripción premium individual?

Visitor

Hola, tengo cuenta premium y mi familia me acaba de invitar a una cuenta familiar. Tengo que cancelar mi suscripción premium individual?

AdamDamon

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Audio book transfer

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the principal account owner for our Premium Family account. I don't listen to Audio books bu...

Music Fan

...rincipal account owner for our Premium Family account.  I don't listen to Audio books but my wife does.  Can I transfer my 15hours per month to my wife?

marcpagano

Casual Listener

1191 Views

4 replies

1 likes

Premium for Family
  • 1191 Views
  • 4 replies
  • 1 likes

Superuser Contribution Deleting recently played podcasts and songs

PlanPremium FamilyCountryAustralia My Question or IssueHello everyone, this is rather embarrassing but is there a way to delete or remove podcasts and songs from the "Recently Played" and "Your Shows" category? I have a shared Premium Family account ...

Visitor

  Plan Premium Family Country Australia    My Question or Issue Hello everyone, this is rather embarrassing but is there a way to delete or remove podcasts and songs from the "R...

xkx

Gig Goer

1939 Views

4 replies

0 likes

Premium for Family
  • 1939 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Im on the family plan but if i play a song it plays across all devices, users cant play their own s

My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. How do I fix this as I want every family member to play and...

Casual Listener

My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices.  H...

Quarantina

Newbie

6173 Views

7 replies

0 likes

  • 6173 Views
  • 7 replies
  • 0 likes