Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas?
PlanFreeCountryMalaysiaDeviceiPhone 7My Question or IssueWhen I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment version but when I change my spotify country to another country, s...
I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan. Yet when I follow the instructions in the email and in the support article I cant find the abil...
PlanPremium FamilyCountryUKDeviceHuawei My Question or IssueMy daughter is logged into Spotify on her phone but can't log into her account on a new laptop. It states her user name is unknown. However i've checked her phone and the user name and passw...
Planfree/PremiumCountryunited kingdom Device iphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium FamilyCountryUSADeviceSamsung Galaxy 9 and 9+Operating SystemAndroid My Question or Issue We have a Family Premium account, I am the Plan Manager, my wife is a Plan member. We have many Amazon Echo/Echo Dots throughout the house. She is s...
PlanPremium Gift CardCountryUSA Device(iPhone Operating System(iOS 10) My Question or IssueMy wife bought a six month Spotify Premium Gift card for the kids to open at Christmas. I've opened an account, but I don't see the "invite family" button on t...
Hello,I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue. This was not happening before, and I don't understand why it started today.Again, I'm a premiu...
Hi everyone,My wife recently got automatically kicked out of our family premium suscription.I received a mail that told that she did not confirmed the family postal address. But we have checked and rechecked the mail address, she did not received any...
Hello, we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any idea what we can do?Thanks and best regardsFrank Plan: Family-P...
PlanPremiumCountryGermanyOperating System(Android, Windows 10) My Question or IssueI can't listen to 90% of the songs in spotify for some reason almost all my playlists are now restricted at least 90% of their content and I made them all some of them...
Plan: PremiumCountry: U.S.ADevice: iPhone 4sOperating System 6.1.3My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older version of Spotify. The app worked great, but then a couple of days ago,...
Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.
Hello,I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old.My kids are oder than 12 and so they are too old for spotify kids. But they are younger than 16. So they are too young for the "adult" ...
I've done some searching and believe--unfortunately--that I know the answer, but want to lay out the scenario below. I was super excited to switch from Amazon Music Unlimited to Spotify (the UI and customized playlists won me over) and took the plung...
PlanPremiumCountryUKDeviceIphone 11 and Samsung A71 We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. She clicks the link and it asks her to log in to Spotify. Wat details does...
PlanFamily Premium Plan CountryUnited Kingdom Operating System(iPhone X, Windows, Xbox One) My Question or IssueSo we have moved to a family account a month ago. I had moved back to this account as it was more secure because it’s linked to my Apple. ...
PlanFrom Premium to Premium FamilyCountryAustriaMy Question or IssueHelloI moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we tried to login these Accounts in the Family abo. This doesn´t work. W...
So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. Imagine my surprise when I hear my son listening to explici...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Env: prod