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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20320 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179468 Views
32 replies
9 likes
PlanIndividualCountryPhilippines My Question or IssueHello. My mother accidentally subscribed to an individual plan instead of family plan. Would it be possible to cancel, get a refund, then subscribe to family? Or to subscribe to family without havi...
Plan Individual Country Philippines My Question or Issue Hello. My mother accidentally subscribed to an individual plan instead of family plan. Would it be possible to cancel, get a r...
Newbie
378 Views
2 replies
0 likes
Hello,Today I tried to join Spotify Family as I got invitation by a friend who I live with, so I cancelled my individual plan via Google Play as I was paying my subscription with it. Here I thought it was going to be alright as I cancelled the indivi...
Hello, Today I tried to join Spotify Family as I got invitation by a friend who I live with, so I cancelled my individual plan via Google Play as I was paying my subscription with it. H...
Spotify Star
238 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
185 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceiPhone 15 & PC My Question or IssueI made my mother a spotify accout - she lives here with me so the address on the premium family account is the same as the address she is inputting. I have even verified the account to ma...
Plan Premium Country USA Device iPhone 15 & PC My Question or Issue I made my mother a spotify accout - she lives here with me so the address on the premium family a...
Spotify Star
200 Views
1 replies
0 likes
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference between a basic and a premium account. The only differen...
The description of the Premium Family plan says it covers up to 6 PREMIUM accounts but the Basic Family says it covers up to 6 BASIC accounts. However, there is no description of the difference b...
Spotify Star
19229 Views
6 replies
0 likes
I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions ..1. Can I listen to Spotify from my account on device ( say my car ) while my wi...
I am trying to upgrade my wife and my Spotify account to Premium Duo, but I am not able to understand a few things. Would appreciate any help on the following questions .. 1. Can I listen to Spoti...
Newbie
355 Views
2 replies
0 likes
Today I started a family plan and sent invites to my daughters.One of them is unable to connect and receives the error "You cant join this plan", which I found out is due to not being able to switch plans more than once in 12 months, something I was ...
Today I started a family plan and sent invites to my daughters. One of them is unable to connect and receives the error "You cant join this plan", which I found out is due to not being able to s...
Casual Listener
395 Views
2 replies
0 likes
Adding accounts to family plans - the UX is completely broken here. This seems like a bottom-line critical onboarding process that will cut down on login sharing. To add an account to a family plan, the process is to send an invite to the new user.Ho...
Adding accounts to family plans - the UX is completely broken here. This seems like a bottom-line critical onboarding process that will cut down on login sharing. To add an account to a family...
242 Views
0 replies
1 likes
My Question or IssueA member on my family plan cant access audio books because. It says shes not a premium member. The family premier plan says "Up to 6 premium or kids accounts"Why cant other users access premium content?
My Question or Issue A member on my family plan cant access audio books because. It says shes not a premium member. The family premier plan says "Up to 6 premium or kids accounts" Why cant other u...
Spotify Star
807 Views
3 replies
0 likes
PlanFree/PremiumCountryGermany My Question or IssueHi. We bought our son a mobile spotify player so he can listen to some audiobooks when we are on the road, for example.I upgraded my Account to PremiumFamily and installed the KidsApp.I watend to sha...
Plan Free/Premium Country Germany My Question or Issue Hi. We bought our son a mobile spotify player so he can listen to some audiobooks when we are on the road, for example. I upgraded...
Spotify Star
296 Views
1 replies
0 likes
PlanPremium FamilyCountryTurkey DeviceiPhone 12Operating SystemIOS My Question or IssueMy wife has been kicked out of my family plan for some reason. (I haven't changed the address or anything).Now when I invite her, it says cannot confirm this perso...
Plan Premium Family Country Turkey Device iPhone 12 Operating System IOS My Question or Issue My wife has been kicked out of my family plan for some reason. (I haven't c...
Spotify Star
145 Views
1 replies
0 likes
I'm trying to change my plan from Individual to Family, but I always receive the followin message: "error Oops! Something went wrong, please try again.".I have tried since Desktop and Smartphone, but always the same error message
I'm trying to change my plan from Individual to Family, but I always receive the followin message: "error Oops! Something went wrong, please try again.". I have tried since Desktop and Smartphone, b...
Casual Listener
446 Views
4 replies
1 likes
The premium family plan states that you can play on multiple devices simultaneously. I have only been able to switch to a different device through the app on my phone. Once I do that, it disconnects the original device. I am only able to play on one ...
The premium family plan states that you can play on multiple devices simultaneously. I have only been able to switch to a different device through the app on my phone. Once I do that, it d...
Spotify Star
790 Views
1 replies
0 likes
PlanFamily planCountryNetherlands My Question or IssueMy account is part of a family plan, managed by someone else. Now I want to exit that Family Plan and start my own Family Plan. How do I do that? Important demand: My account has a lot of playlist...
Plan Family plan Country Netherlands My Question or Issue My account is part of a family plan, managed by someone else. Now I want to exit that Family Plan and start my own Family...
Moderator
291 Views
3 replies
0 likes
My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that says "There was a problem. Please try again later."
My invite link to my 2 household family members isn't working. The link takes them to the page to submit the home address, and upon using the correct home address it then takes them to a page that s...
Spotify Star
251 Views
1 replies
0 likes
I seem to have lost the edit function on my playlist. I do have the premium subscription.
I seem to have lost the edit function on my playlist. I do have the premium subscription.
Casual Listener
342 Views
2 replies
0 likes
Hola, tengo cuenta premium y mi familia me acaba de invitar a una cuenta familiar. Tengo que cancelar mi suscripción premium individual?
Hola, tengo cuenta premium y mi familia me acaba de invitar a una cuenta familiar. Tengo que cancelar mi suscripción premium individual?
Spotify Star
195 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the principal account owner for our Premium Family account. I don't listen to Audio books bu...
...rincipal account owner for our Premium Family account. I don't listen to Audio books but my wife does. Can I transfer my 15hours per month to my wife?
Casual Listener
1191 Views
4 replies
1 likes
PlanPremium FamilyCountryAustralia My Question or IssueHello everyone, this is rather embarrassing but is there a way to delete or remove podcasts and songs from the "Recently Played" and "Your Shows" category? I have a shared Premium Family account ...
Plan Premium Family Country Australia My Question or Issue Hello everyone, this is rather embarrassing but is there a way to delete or remove podcasts and songs from the "R...
Gig Goer
1939 Views
4 replies
0 likes
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. How do I fix this as I want every family member to play and...
My family members cannot listen to their own music playing. If their songs plays and I want to play a song on my device then it switches over to my device and stops playing on their devices. H...
Newbie
6173 Views
7 replies
0 likes
