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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75013 Views
  • 32 replies
  • 5 likes
  • 75013 Views
  • 32 replies
  • 5 likes

Family plan playlists

I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas?

  • Regular
  • I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas? 
  • Bittencourt
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method

PlanFreeCountryMalaysiaDeviceiPhone 7My Question or IssueWhen I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment version but when I change my spotify country to another country, s...

  • Casual Listener
  • Plan Free Country Malaysia Device iPhone 7 My Question or Issue When I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment v...
  • Ivan
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kids shared playlists new feature (jan 2021)

I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan. Yet when I follow the instructions in the email and in the support article I cant find the abil...

  • Newbie
  • I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan.  Yet when I follow the instructions i...
  • CarlosE
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't log into account on new device

PlanPremium FamilyCountryUKDeviceHuawei My Question or IssueMy daughter is logged into Spotify on her phone but can't log into her account on a new laptop. It states her user name is unknown. However i've checked her phone and the user name and passw...

  • Casual Listener
  • Plan Premium Family Country UK Device Huawei   My Question or Issue My daughter is logged into Spotify on her phone but can't log into her account on a new laptop.  It states her u...
  • helenpea
  • Casual Listener
  • 1270 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1270 Views
  • 6 replies
  • 0 likes

cant join premium family

Planfree/PremiumCountryunited kingdom Device iphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan free/Premium Country united kingdom  Device  iphone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect to Amazon Echo issues

PlanPremium FamilyCountryUSADeviceSamsung Galaxy 9 and 9+Operating SystemAndroid My Question or Issue We have a Family Premium account, I am the Plan Manager, my wife is a Plan member. We have many Amazon Echo/Echo Dots throughout the house. She is s...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy 9 and 9+ Operating System Android   My Question or Issue   We have a Family Premium account, I am the Plan Manager, my w...
  • Mihail
  • Spotify Legend
  • 628 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 628 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Use Premium Gift Card for Family Plan?

PlanPremium Gift CardCountryUSA Device(iPhone Operating System(iOS 10) My Question or IssueMy wife bought a six month Spotify Premium Gift card for the kids to open at Christmas. I've opened an account, but I don't see the "invite family" button on t...

  • Newbie
  • ...pen at Christmas.  I've opened an account, but I don't see the "invite family" button on the left in the account screen.  
  • Infinityplays
  • Newbie
  • 17590 Views
  • 9 replies
  • 1 likes
  • family
  • 17590 Views
  • 9 replies
  • 1 likes

[Premium user]Why can’t I fully listen to a album or playlist ?

Hello,I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue. This was not happening before, and I don't understand why it started today.Again, I'm a premiu...

  • Visitor
  • Hello, I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue.   This was not happening before, a...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member got kicked out of family premium suscription

Hi everyone,My wife recently got automatically kicked out of our family premium suscription.I received a mail that told that she did not confirmed the family postal address. But we have checked and rechecked the mail address, she did not received any...

  • Casual Listener
  • Hi everyone, My wife recently got automatically kicked out of our family premium suscription. I received a mail that told that she did not confirmed the family postal address.   But we h...
  • Ivan
  • Spotify Legend
  • 331 Views
  • 2 replies
  • 1 likes
  • 331 Views
  • 2 replies
  • 1 likes

Superuser Contribution A family member does not see shared playlists

Hello, we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any idea what we can do?Thanks and best regardsFrank Plan: Family-P...

  • Casual Listener
  • Hello,   we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any i...
  • Eni
  • Moderator
  • 335 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution Restricted music

PlanPremiumCountryGermanyOperating System(Android, Windows 10) My Question or IssueI can't listen to 90% of the songs in spotify for some reason almost all my playlists are now restricted at least 90% of their content and I made them all some of them...

  • Visitor
  • ...m part of spotify family and the others have no problem listening to same songs with the same adress  
  • Alex
  • Moderator
  • 323 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 323 Views
  • 3 replies
  • 0 likes

Superuser Contribution App is crashing after 5 seconds

Plan: PremiumCountry: U.S.ADevice: iPhone 4sOperating System 6.1.3My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older version of Spotify. The app worked great, but then a couple of days ago,...

  • Casual Listener
  •   Plan: Premium Country: U.S.A Device: iPhone 4s Operating System 6.1.3 My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older versi...
  • Ver
  • Spotify Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Limited account

Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.

  • Visitor
  • Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.
  • Jeremy
  • Moderator
  • 433 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 433 Views
  • 1 replies
  • 0 likes

Spotify for 13 to 15 year olds

Hello,I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old.My kids are oder than 12 and so they are too old for spotify kids. But they are younger than 16. So they are too young for the "adult" ...

  • Visitor
  • Hello, I tried to add my kids to my family-account. But I had to notice, that they have to be at least 16 years old. My kids are oder than 12 and so they are too old for spotify kids. But they a...
  • EthanS1
  • Community Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Devices

I've done some searching and believe--unfortunately--that I know the answer, but want to lay out the scenario below. I was super excited to switch from Amazon Music Unlimited to Spotify (the UI and customized playlists won me over) and took the plung...

  • Casual Listener
  • ...'ve read others have had, is the inability for different users on a Premium Family account to listen to music on separate speakers in the same ecosystem at the same time. I've tried to associate d...
  • fluidman
  • Newbie
  • 4000 Views
  • 9 replies
  • 4 likes
  • Premium for Family
  • 4000 Views
  • 9 replies
  • 4 likes

Solved!!Superuser Contribution How can family members log in?

PlanPremiumCountryUKDeviceIphone 11 and Samsung A71 We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. She clicks the link and it asks her to log in to Spotify. Wat details does...

  • Casual Listener
  • Plan Premium Country UK Device Iphone 11 and Samsung A71   We are confused as to how members of my family plan actually log in on their devices. So I sent my wife the link via email. S...
  • Ver
  • Spotify Legend
  • 468 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 468 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I fix my Family Mix recommended songs?

PlanFamily Premium Plan CountryUnited Kingdom Operating System(iPhone X, Windows, Xbox One) My Question or IssueSo we have moved to a family account a month ago. I had moved back to this account as it was more secure because it’s linked to my Apple. ...

  • Visitor
  •   Plan Family Premium Plan   Country United Kingdom    Operating System (iPhone X, Windows, Xbox One)   My Question or Issue So we have moved to a family account a...
  • Jeremy
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

Register family and country change doesn´t work

PlanFrom Premium to Premium FamilyCountryAustriaMy Question or IssueHelloI moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we tried to login these Accounts in the Family abo. This doesn´t work. W...

  • Visitor
  • Plan From Premium to Premium Family Country Austria My Question or Issue Hello I moved from Germany to Austria (with German account). Here i got a Family with Austrian Accounts. Today we t...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 248 Views
  • 1 replies
  • 1 likes

Family member is able to disable the explicit filter

So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. Imagine my surprise when I hear my son listening to explici...

  • Newbie
  • So, I upgraded my account to a Family Plan to be able to have personal accounts for my kids and filter out explicit content as advertised. I did that from the "Manage your Family plan" page. &n...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My address doesn't come up on maps. And it wont let me enter my address in order to add my daughter

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 2593 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2593 Views
  • 3 replies
  • 0 likes

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