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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106361 Views
  • 32 replies
  • 6 likes
  • 106361 Views
  • 32 replies
  • 6 likes

Superuser Contribution Explicit podcasts are showing up as "listen if you watch" suggestions

I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if you watch...Rap Sh!t" and is suggesting the "chat sh!t"...

  • Visitor
  • I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if y...
  • Vasil
  • Moderator
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

I have a question about Spotify Family

I joined the Spotify Family as a member in April this year, and I withdrew in December. Can I create a new Spotify Family with this account and invite people?

  • Newbie
  • I joined the Spotify Family as a member in April this year, and I withdrew in December. Can I create a new Spotify Family with this account and invite people?  
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 171 Views
  • 1 replies
  • 0 likes

Kid with age of 13 is not able to register on Austrian site. Bug?

Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you are too young for spotify" if i use my sons birthda...

  • Visitor
  • Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you ...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family invite doesn't work

Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"

  • Newbie
  • Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"
  • OscarDC
  • Moderator
  • 168 Views
  • 3 replies
  • 1 likes
  • 168 Views
  • 3 replies
  • 1 likes

Superuser Contribution I bought a family plan but i'm unable to add members.

I bought a plan but i cannot see the manage option under the account overview. Plus it shows my plan is premium individual although i paid 2149Rs. for an year and opted for family premium plan.

  • Visitor
  • I bought a plan but i cannot see the manage option under the account overview. Plus it shows my plan is premium individual although i paid 2149Rs. for an year and opted for family premium plan.
  • Yordan
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!! When can i join another premium family plan?

My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family. But i heard that it should be at least 1 year before i can switch...

  • Casual Listener
  •       My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family...
  • PepperLee
  • Casual Listener
  • 238 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 4 replies
  • 0 likes

Superuser Contribution i cancelled my duo plan and want to join a family plan

I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.

  • Visitor
  • I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.
  • Dian
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invited to family plan and inserted the correct address but it shows error

Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do try again later, how do I solve this?

  • Visitor
  • Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do t...
  • Dian
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i link my premium on my honor x6 device?

I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device

  • Visitor
  • I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device
  • Alex
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution ive used the wrong email address to install spotify on my new iphone

I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to that account & reinstall spotify with another email account?

  • Visitor
  • I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to th...
  • Elena
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App popup with only option to downgrade removes him from my family plan?

My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is on the screen, we press that and it removes him from...

  • Casual Listener
  • My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is o...
  • Not applicable
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I or Spotify guarantee that there is no erotic content played by kid

I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with adult content! Would be nice if Spotify would hand...

  • Visitor
  • I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with...
  • gardenrose4
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Superuser Contribution My downloads do not load when offline.

Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the app, all the songs, completed a clean reinstall, cleared...

  • Casual Listener
  • Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the a...
  • Electro2
  • Casual Listener
  • 325 Views
  • 4 replies
  • 0 likes
  • 325 Views
  • 4 replies
  • 0 likes

Superuser Contribution i paid for family member 2 times and my family plan doesn't work?

my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.

  • Visitor
  • my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.
  • Alex
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink my spotify account from google home?

The suggested method of clicking 'unlink' is not working. I think it is because I got the original Nest Mini through Spotify a few years a go, so my Spotify account is locked in, but it not it is not letting me add any other accounts from my Family a...

  • Newbie
  • ...ot letting me add any other accounts from my Family account. Has anybody been through this before, or got any ideas? Thanks!
  • Alex
  • Moderator
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Merch advertisement while using a premium account. This is not okay

When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium = 0 advertising

  • Newbie
  • When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium ...
  • 94 Views
  • 0 replies
  • 2 likes
  • 94 Views
  • 0 replies
  • 2 likes