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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 120224 Views
  • 32 replies
  • 8 likes
  • 120224 Views
  • 32 replies
  • 8 likes

Can I share an audiobook with someone I have on my family account

I purchased an audiobook for my daughter from my account thinking since we share a plan she would have access??

  • Visitor
  • I purchased an audiobook for my daughter from my account thinking since we share a plan she would have access??
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution enviei convite para meu marido e ele não consegue logar. (conta duo)

Ele coloca o endereço certinho como está no meu cadatro e vem a informação: Os endereços não coincidem Mas já conferimos mais de 10 vezes.

  • Visitor
  • Ele coloca o endereço certinho como está no meu cadatro e vem a informação: Os endereços não coincidem Mas já conferimos mais de 10 vezes.
  • Dian
  • Spotify Legend
  • 89 Views
  • 1 replies
  • 1 likes
  • 89 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot invite my duo partner

I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together

  • Visitor
  • I was gonna invite my partner who lives with me to duo plan but it says seems like we are not living together
  • Dian
  • Spotify Legend
  • 586 Views
  • 8 replies
  • 1 likes
  • 586 Views
  • 8 replies
  • 1 likes

How to activate separate Spotify account for each user of Premium Family

I have a Premium Family account and 4 members are part of it. Everyone is logged in with the userID and pswd of the plan manager; they do not have individual usedIDs and pswd. How we can listen different music songs on our individual devices simultan...

  • Visitor
  • I have a Premium Family account and 4 members are part of it. Everyone is logged in with the userID and pswd of the plan manager; they do not have individual usedIDs and pswd. How we can listen d...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution can’t play two plans at the same time.

I signed up the premium family plan. Set up the 4 accounts, put the kids accounts on their Alexa echo shows, but it won’t play on multiple devices even when using different accounts. The kids can’t both have music at the same time. If I turn the Wi-F...

  • Newbie
  • I signed up the premium family plan. Set up the 4 accounts, put the kids accounts on their Alexa echo shows, but it won’t play on multiple devices even when using different accounts. The kids can’t b...
  • Vasil
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I accept invites back to my family plan after it got cancelled?

So I was in a family plan but it got cancelled due to payment issues so we paid for it again using a different card. When I got the invite again I couldn't join it because apparently I have to wait 12 months before joining another plan. But I didn't ...

  • Visitor
  • So I was in a family plan but it got cancelled due to payment issues so we paid for it again using a different card. When I got the invite again I couldn't join it because apparently I have to wait 1...
  • Lyubka
  • Moderator
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Superuser Contribution unable to join Duo program, the system kept showing the address invalid.

The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.

  • Newbie
  • The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.
  • Lyubka
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

I accidentally changed my premium plan. How can I change it back to Family?

I had Premium Family subscription with all 6 members registered to the subscription. However, this month I forgot to increase monthly limit of my virtual credit card and the payment couldn't be made. I used the link in the mobile application to add t...

  • Visitor
  • I had Premium Family subscription with all 6 members registered to the subscription. However, this month I forgot to increase monthly limit of my virtual credit card and the payment couldn't be made....
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution family plan, payment update, cant log in again to premium

Premium via family plan says “payment isn’t done”. i have the link but once i enter and done with everything is says that im already in the plan but in the app it says that the payment isnt done

  • Visitor
  • Premium via family plan says “payment isn’t done”. i have the link but once i enter and done with everything is says that im already in the plan but in the app it says that the payment isnt done
  • Lyubka
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't the link work to for family member to join Premium Family?

I have sent the link to my son several times via email and text, but when he clicks on the link he gets an error message and is unable to complete the address verification.

  • Casual Listener
  • I have sent the link to my son several times via email and text, but when he clicks on the link he gets an error message and is unable to complete the address verification.
  • Dian
  • Spotify Legend
  • 2586 Views
  • 15 replies
  • 1 likes
  • 2586 Views
  • 15 replies
  • 1 likes

Superuser Contribution Premium via family says “payment isn’t done” every single day although I’m not the one paying

Plan familyPremiumCountrynetherlands Deviceiphone 11 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremium via family subscription says “payment isn’t done” every single day again and again although I’m not the one pa...

  • Visitor
  • Plan family Premium Country netherlands   Device iphone 11 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium via family s...
  • Lyubka
  • Moderator
  • 126 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 3 replies
  • 0 likes

i bought duo for me and my partner when she tries to join it says error

So yesterday i bought duo for me and my partner because my dad doesnt pay our family premium so i wanted to start duo with my partner. But when i send her the invitation she cant join because it says error what do i do?

  • Regular
  • So yesterday i bought duo for me and my partner because my dad doesnt pay our family premium so i wanted to start duo with my partner. But when i send her the invitation she cant join because it s...
  • Maxim
  • Spotify Star
  • 345 Views
  • 10 replies
  • 0 likes
  • 345 Views
  • 10 replies
  • 0 likes

Superuser Contribution Updating card payments made new ind plan instead of renewing family plan

Spotify notified me saying they couldn't take payment (I recently switched bank accounts) so I clicked the message to update the card details and it automatically signed me up for a new individual premium plan when I just needed to update card detail...

  • Visitor
  • ...remium plan when I just needed to update card details and pay for a family. How do I go back to my family plan without paying twice?
  • Vasil
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Solved!! beginners question: from applemusic to spotify

Hello there, today I changed from apple music to spotify:I am a musician and because of this i have an apple music library that contains about 13.000 Songs within about 4.000 folders which i uploaded to ITunes Match. Now i want to know how to get thi...

  • Casual Listener
  • Hello there, today I changed from apple music to spotify: I am a musician and because of this i have an apple music library that contains about 13.000 Songs within about 4.000 folders which i upload...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can we allow explicit music for family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 15752 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 15752 Views
  • 6 replies
  • 0 likes