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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 160083 Views
  • 32 replies
  • 9 likes
  • 160083 Views
  • 32 replies
  • 9 likes

unable to change to spotify premium family

Hello, im unable to change to premium family, i charged the account with 100 BRL. PlanFree/Premium familyCountrybrasliDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...

  • Newbie
  • Hello, im unable to change to premium family, i charged the account with 100 BRL.  Plan Free/Premium family Country brasli Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
  • Bittencourt
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

2-Month Family Plan A Scam?

The plan markets a first 2-month promo for only 239 pesos, but why am I being billed now just after the first month?

  • Newbie
  • The plan markets a first 2-month promo for only 239 pesos, but why am I being billed now just after the first month?
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Changes on my family core: do I need a lawyer?

PlanFree/PremiumCountryI've recently went through a divorce in which a premium account was added to me. Now I cant join my family plan for 12 f*cking months. Do I need to find a lawyer to request my right to access the platform?Hope the Spotify Team ...

  • Casual Listener
  • Plan Free/Premium Country I've recently went through a divorce in which a premium account was added to me. Now I cant join my family plan for 12 f*cking months. Do I need to find a lawyer to r...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Can't change plan from Individual to Family. Get the error

I have individual premium plan, and I want my relatives to be in family plan. When I want to change plan I receive an error: you are not eligable for this plan. But I don't understand why?I have georgian account, but its considered as EU, so I dont t...

  • Visitor
  • I have individual premium plan, and I want my relatives to be in family plan. When I want to change plan I receive an error: you are not eligable for this plan. But I don't understand why? I have g...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am a premium member but the audiobooks won't play

I am a premium member in family plan but the audiobooks won't play for me and say that I need a premium plan to listen on my android device.

  • Visitor
  • I am a premium member in family plan but the audiobooks won't play for me and say that I need a premium plan to listen on my android device.
  • Vasil
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Can't join family plan

PlanFamily premiumCountryChile DeviceGalaxy A52Operating SystemAndroidI changed from family plan A to family plan B, family plan B was cancelled on accident and i was invited once they paid for it again, i can't join the plan again and the page tells...

  • Visitor
  • Plan Family premium Country Chile   Device Galaxy A52 Operating System Android I changed from family plan A to family plan B, family plan B was cancelled on accident and i was invited o...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 1 replies
  • 0 likes

a premium admin can't pay money all member will get system kick and have 12 months cd time??

as titleif i dont quit family and family admin don't kick then have 12 months cd time?my english bad btw

  • Casual Listener
  • as title if i dont quit family and family admin don't kick then have 12 months cd time? my english bad btw
  • Maxim
  • Spotify Star
  • 310 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 7 replies
  • 0 likes

address on the family plan

Basically I live in Venezuela and there is not an Specific address were I can put my current home so as following the instructions I put the closest or nearest place I could find on the search bar but when soomeone in my family (which they live with ...

  • Visitor
  • ...ut when soomeone in my family (which they live with me) try to enter it says "you do not live on the same country" which is not true. How can I fix this issue?
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Tengo mi cuenta en mi PC pero no estoy pudiendo usarla en el celular

Tenia otra cuenta, la cerré y abrí otra. El tema es que en el celular cuando pongo mi mail me dice que ya tengo otra cuenta pero no puedo ingresar

  • Visitor
  • Tenia otra cuenta, la cerré y abrí otra. El tema es que en el celular cuando pongo mi mail me dice que ya tengo otra cuenta pero no puedo ingresar
  • osornios
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

family plan

Me and my family had a family plan throughout this whole yesr so far and had to cancel it for a little bit but then we set it back up again and it's not letting me join. I even tried changing my email and I still can't join. It says that I can only j...

  • Newbie
  • Me and my family had a family plan throughout this whole yesr so far and had to cancel it for a little bit but then we set it back up again and it's not letting me join. I even tried changing my e...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inviting family on my premium while traveling

PlanPremiumCountryUSADevice(iPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to invite a family member who lives with me but is out of the country at the moment. We share the same address but the respon...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying to invite a family member who lives with m...
  • Sylsi
  • Casual Listener
  • 131 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Family via KPN

Dears, I use Spotify Duo in the Netherlands and would like to move my Spotify account to my internet and TV provider KPN. Spotify Dou is not available at KPN thus I would need to choose at KPN Spotify Family. There is a difference in product names be...

  • Casual Listener
  • ...potify Family. There is a difference in product names between Spotify offer and KPN's offer. Spotify calls the plan Spotify Premium Family while KPN calls this plan Spotify Family (premium is skipped in t...
  • WitoldD
  • Casual Listener
  • 327 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 327 Views
  • 4 replies
  • 1 likes

why did spotify kick me from the family plan?

PlanFree/PremiumCountryunited staresDevice(iPhone 8 )Operating System(iOS 10) My Question or Issuemy family and i, (filled family plan). share an account, many are long distance by about an hour or so, but it has always been efficient to have a famil...

  • Newbie
  • Plan Free/Premium Country united stares Device (iPhone 8 ) Operating System (iOS 10)   My Question or Issue my family and i, (filled family plan). share an account, many are long d...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

No puedo reactivar mi cuenta premium familiar

Intento reactivar mi cuenta familiar pero me manda a una pagina mencionando el error donde me dice que la pagina no existe

  • Visitor
  • Intento reactivar mi cuenta familiar pero me manda a una pagina mencionando el error donde me dice que la pagina no existe
  • osornios
  • Spotify Star
  • 124 Views
  • 1 replies
  • 1 likes
  • 124 Views
  • 1 replies
  • 1 likes

Why my family account was cancelled after payment?

PlanPremium family CountryEcuadorDeviceSamsung galaxy S20FEOperating SystemAndroid My Question or IssueAbout 5 days ago my payment was done... My debit card expired today and instead of asking for change of cards... They cancelled my family subscript...

  • Casual Listener
  • Plan Premium family  Country Ecuador Device Samsung galaxy S20FE Operating System Android    My Question or Issue About 5 days ago my payment was done... My debit card e...
  • Not applicable
  • 242 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 242 Views
  • 2 replies
  • 0 likes

Can't add member to family plan

I've changed to Premium Duo. When I did it, I was asked to update my address. So I did it. Spotify found it and accepted it. No problems.Then I sent an invitation to my housemate to join my plan. They are asked to introduce the address to verify it. ...

  • Visitor
  • I've changed to Premium Duo. When I did it, I was asked to update my address. So I did it. Spotify found it and accepted it. No problems. Then I sent an invitation to my housemate to join my plan. T...
  • Maxim
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 407 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Accepting family plan invitation

PlanFree/PremiumCountryIf I accept a Spotify family invitation with my Spotify free account, do I lose my history/favorites?Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question o...

  • Casual Listener
  • Plan Free/Premium Country If I accept a Spotify family invitation with my Spotify free account, do I lose my history/favorites? Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
  • Seb47
  • Casual Listener
  • 324 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 324 Views
  • 3 replies
  • 0 likes

Solved!! Error witch switching from duo to family.

PlanDuo -> FamilyCountryPolandDeviceAndroid + PC App + BrowserOperating SystemAndroid + Windows Hello, I have a problem with switching plans. For a long time (few years) I was the menager of a Plan DUO. Recently my wife left my plan DUO and subscribe...

  • Casual Listener
  • Plan Duo -> Family Country Poland Device Android + PC App + Browser Operating System Android + Windows   Hello,   I have a problem with switching plans. For a long time (few y...
  • Maxim
  • Spotify Star
  • 318 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 318 Views
  • 5 replies
  • 0 likes