Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130987 Views
  • 32 replies
  • 8 likes
  • 130987 Views
  • 32 replies
  • 8 likes

How to change family premium leader

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 235 Views
  • 1 replies
  • 0 likes

Random FAmily?

PlanPremuimCountryCanadaDeviceiPad ProOperating SystemIos 17 My Question or IssueSo I’m in this random family that I don’t know anyone. I have 2 months free of premium but when I checked how much longer it has showed me random ppl in a family. I’m on...

  • Visitor
  • Plan Premuim Country Canada Device iPad Pro Operating System Ios 17   My Question or Issue So I’m in this random family that I don’t know anyone. I have 2 months free of premium but w...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 1 replies
  • 0 likes

family plan

signed up for the premium family plan, had my daughter join but on her spotify it still plays commercials and limits her skips. what can i do to change this?

  • Visitor
  • signed up for the premium family plan, had my daughter join but on her spotify it still plays commercials and limits her skips. what can i do to change this?
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Spotify claims address doesn't match when trying to join family plan

PlanFree (currently)CountryUKDeviceiPhone 8Operating Systemi)S 16.2 My Question or IssueI'm trying to join my family's plan. I've just left my own premium account to join the family plan when I moved home. When I type in my address, Spotify can find ...

  • Visitor
  •   Plan Free (currently) Country UK Device iPhone 8 Operating System i)S 16.2   My Question or Issue I'm trying to join my family's plan. I've just left my own premium account t...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 204 Views
  • 1 replies
  • 0 likes

Invite not working

Plancurrent plan is free trying to join an existing family planCountryUSADevicegalaxy s12Operating Systemandroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe link sent to me only takes me to my home screen. There are no options to j...

  • Visitor
  •   Plan current plan is free trying to join an existing family plan Country USA Device galaxy s12 Operating System android (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 206 Views
  • 1 replies
  • 0 likes

I have a premium family, everyone is under their own account and pauses

I have the premium family plan and whenever there are two devices trying to play at the same time, it pauses and switches the music to the same songs one account is listening to and pauses one of the devices. Eveeryone had their own account and their...

  • Visitor
  • I have the premium family plan and whenever there are two devices trying to play at the same time, it pauses and switches the music to the same songs one account is listening to and pauses one of t...
  • Maxim
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Cannot manage members on Premium Family Plan

PlanPremium FamilyCountryUKDevicePCOperating SystemWindows 11, Chrome My Question or Issue I cannot manage members in my family plan. I can see the members in the page "Manage my family plan" , but there are no options to add or delete, just icons. I...

  • Newbie
  •   Plan Premium Family Country UK Device PC Operating System Windows 11, Chrome   My Question or Issue   I cannot manage members in my family plan.  I can see the m...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 219 Views
  • 1 replies
  • 2 likes

Abo change to Family premium without cancellation of my Student premium Abo

PlanStudent premium to Family premiumCountryGermany DeviceSamsung Galaxy s23 ultra Operating SystemAndroid 13 My Question or IssueHello, I had a Student premium Abo and got an invitation to joing my Familys premium Abo yesterday. I followed the invit...

  • Visitor
  • Plan Student premium to Family premium Country Germany    Device Samsung Galaxy s23 ultra  Operating System Android 13   My Question or Issue Hello,   I had a S...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 171 Views
  • 1 replies
  • 0 likes

Family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got an invitation to a family plan. I logged in, wrote the address, but it says there is a...

  • Visitor
  • ...bsp; I got an invitation to a family plan. I logged in, wrote the address, but it says there is a problem. Why can't I join the family plan? We live at the same address, I have a Spotify account, I'm l...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Parole

Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci

  • Regular
  • Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution O Spotify não me permite entrar em um plano família

Fui convidada para um plano família, mas quando clico no link para entrar, o Spotify diz que não posso comprovar o endereço e moradia, dizendo que só posso tentar novamente em 12 meses

  • Visitor
  • Fui convidada para um plano família, mas quando clico no link para entrar, o Spotify diz que não posso comprovar o endereço e moradia, dizendo que só posso tentar novamente em 12 meses
  • Angel01XD
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Cannot remove a member from the Family Plan

PlanPremium Family CountryItaly Operating SystemiOS My Question or IssueEven if I go to the section to remove a member from the plan, when I click on the option “remove member”, it sends me on a black page and nothing happens. I also tried from compu...

  • Visitor
  • Plan Premium Family  Country Italy  Operating System iOS   My Question or Issue Even if I go to the section to remove a member from the plan, when I click on the option “r...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 213 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I Reset songs I played without effecting others on my family plan?

I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.

  • Visitor
  • I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.
  • Joan
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan reset after payment paused

I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I updated my card info, my plan would revert back to family ...

  • Regular
  • I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I u...
  • Not applicable
  • 3668 Views
  • 20 replies
  • 9 likes
  • Premium for Family
  • 3668 Views
  • 20 replies
  • 9 likes

Advertisements

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot the main profile login in premium account

I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.

  • Visitor
  • I already joined the premium family account, but cannot remember the main profile login details, so cannot remove or add the members now.
  • Not applicable
  • 1249 Views
  • 2 replies
  • 0 likes
  • 1249 Views
  • 2 replies
  • 0 likes

Solved!! Share private playlist to kids app not working

I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://support.spotify.com/us/article/spotify-kids/ It seems t...

  • Casual Listener
  • I am family plan manager and want to share a private playlist with my kid who is using kids app version 1.32.0 on ipad mini. I have followed instructions to share the playlist from here: https://s...
  • Komplikaethe
  • Regular
  • 840 Views
  • 6 replies
  • 0 likes
  • 840 Views
  • 6 replies
  • 0 likes

Kids app shows content on a wrong language

PlanPremiumCountryGermany/UkraineDevicePixel 5Operating SystemAndroid 13 My Question or IssueI installed Spotify Kids app. The phone has Ukrainian language, but physically located in Germany. My kid does not speak German, but the app shows the recomm...

  • Visitor
  • Plan Premium Country Germany/Ukraine Device Pixel 5 Operating System Android 13   My Question or Issue I installed Spotify Kids app. The phone has Ukrainian language, but physically lo...
  • Maxim
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 3 replies
  • 0 likes

Expired Site when adding Someone to my family abo

PlanFamilyCountryGermanyDeviceiPhone 12 proOperating System(iOS My Question or IssueI have one open Spot in my family Account my wife changed phone and lost her password so i set a new Account For her and sent the invitation via WA and per email in B...

  • Visitor
  •   Plan Family Country Germany Device iPhone 12 pro Operating System (iOS    My Question or Issue I have one open Spot in my family Account my wife changed phone and lost h...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes