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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134052 Views
  • 32 replies
  • 8 likes
  • 134052 Views
  • 32 replies
  • 8 likes

Can't Join Family Plan - Gives "There was a problem, please try later" error

PlanPremium Duo to Premium FamilyCountryUSADevicePixel 7, PCOperating SystemAndroid 14, Windows 11 My Question or IssueI currently have my own Duo plan with my sister. My parents got a family plan and have invited us to join their Family plan. When I...

  • Visitor
  • Plan Premium Duo to Premium Family Country USA Device Pixel 7, PC Operating System Android 14, Windows 11   My Question or Issue I currently have my own Duo plan with my sister. My p...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 166 Views
  • 1 replies
  • 0 likes

From Family Plan To Individual

Plan/PremiumCountrySwitzerlandDevice(iPhone )Operating System(iOS .) My Question or IssueI am part of a family plan of my ex boyfriends family. I'd like to start my own subscription an individual premium without loosing all of my music. I don't find ...

  • Visitor
  • Plan /Premium Country Switzerland Device (iPhone ) Operating System (iOS .)   My Question or Issue I am part of a family plan of my ex boyfriends family. I'd like to start my own s...
  • AdamDam
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Can not link my family to family account

I’ve used Premium DUO and now I want to add more people from my family to the Premium Tier. Sending them invitations and using the same real address somehow doesn’t work. What should I do in this case?

  • Casual Listener
  • I’ve used Premium DUO and now I want to add more people from my family to the Premium Tier. Sending them invitations and using the same real address somehow doesn’t work. What should I do in this case?
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Premium Family' -> '...different country'

I am signed up to Premium Family Plan. Trying to invite my daugther via an invite link. She enters exact same address (in the UK) as I have, but gets the error: 'It looks like you're trying to join Premium Family from a different country' Sending the...

  • Newbie
  • I am signed up  to Premium Family Plan. Trying to invite my daugther via an invite link.  She enters exact same address (in the UK) as I have, but gets the error:   'It looks like y...
  • Kind_Budz
  • Casual Listener
  • 667 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 667 Views
  • 10 replies
  • 0 likes

Superuser Contribution Paying with Gcash

Is payment method using GCash has been stopped by spotify?

  • Newbie
  • Is payment method using GCash has been stopped by spotify?
  • MihailY
  • Moderator
  • 5716 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 5716 Views
  • 8 replies
  • 0 likes

Why it doesn't let me to log in from the laptop?

It says me that i don't have a premium account when i am trying to log in from the laptop , but my account belongs in a premium family.

  • Visitor
  • It says me that i don't have a premium account when i am trying to log in from the laptop , but my account belongs in a premium family.
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

How do I add family to a family plan, if they already have their own individual paid plans?

My family all has individual paid plans, but we want to combine everything into a single family plan. If I switch to the family plan, how do I invite the rest of the family?

  • Casual Listener
  • My family all has individual paid plans, but we want to combine everything into a single family plan.  If I switch to the family plan, how do I invite the rest of the family?
  • Maxim
  • Spotify Star
  • 176 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 176 Views
  • 3 replies
  • 0 likes

invite link for premium family send me to a non existent page

ive been sent an invite link for spotify premium family but it sends me to a 404 error page

  • Visitor
  • ive been sent an invite link for spotify premium family but it sends me to a 404 error page
  • Maxim
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 3 replies
  • 0 likes

Family member couldn't verify addresss

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro MaxOperating SystemNot sure but it's up to date My Question or IssueMy wife received an email requested she verify her address to an email she stopped using. When she tried to verify, it said "You ca...

  • Casual Listener
  • ...he can't access our family plan. I'll end up canceling and going to apple if I can't fix this.   
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect on Family Plan

I just got emails from spotify saying two users, both called "Spotify Connect," was added to our family plan. This seems odd to me, is it an official spotify thing or is it a scam and should be removed?

  • Casual Listener
  • I just got emails from spotify saying two users, both called "Spotify Connect," was added to our family plan. This seems odd to me, is it an official spotify thing or is it a scam and should be removed?
  • Maxim
  • Spotify Star
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

What can't my son join my premium family account?

My credit card had to be cancelled due to fraudulent activity and I couldn't add a new card to pay for my premium family account, so had to cancel my account and start a new account with my new credit card. Now it won't allow one of my sons to join t...

  • Visitor
  • My credit card had to be cancelled due to fraudulent activity and I couldn't add a new card to pay for my premium family account, so had to cancel my account and start a new account with my new c...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

On a family plan but only one user can use account.

When one member is listening to their play list, other family members can't connect or will kick the one listening off.

  • Visitor
  • When one member is listening to their play list, other family members can't connect or will kick the one listening off.
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Individual premium account holder not eligible for free family trial. Why?

I have an individual premium account and have received both a notification in the app and an email offering me a free two month trial for family premium, which I would like to try. However, when I click through I get a message stating that I am not e...

  • Casual Listener
  • I have an individual premium account and have received both a notification in the app and an email offering me a free two month trial for family premium, which I would like to try. However, when I c...
  • Damilster
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify change my family to premium individual

PlanFamily PremiumCountry DeviceAndroid Pocofone X3 PRO My Question or IssueI was using Spotify premium family for a long time and this month my payment didn't worked because I change de credit card So I updated my payment information and when my fam...

  • Casual Listener
  • Plan Family Premium Country   Device Android Pocofone X3 PRO   My Question or Issue I was using Spotify premium family for a long time and this month my payment didn't worked b...
  • Eni
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Family plan change

I have been a member in a family plan for 3 months and then have been removed and now on free plan. Will I be able to create another family plan (as a plan manager myself) or will still be limited to the 12 months family plan change rule same as join...

  • Newbie
  • I have been a member in a family plan for 3 months and then have been removed and now on free plan. Will I be able to create another family plan (as a plan manager myself) or will still be limited t...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can’t I create account for a 13 year old

I am trying to create an account for my 13 year old daughter within the family premium plan, and even though the minimum required age is 13 I get an error message that she is too young. Why is that?

  • Visitor
  • I am trying to create an account for my 13 year old daughter within the family premium plan, and even though the minimum required age is 13 I get an error message that she is too young. Why is that?
  • Eni
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't my family members join my plan?

I've had a family account for 5+ years. My family members all received emails saying they needed to confirm their address.They all tried but, although they were entering the same address as shown in my family admin page, their pages all errored sayin...

  • Casual Listener
  • I've had a family account for 5+ years. My family members all received emails saying they needed to confirm their address. They all tried but, although they were entering the same address as shown i...
  • Not applicable
  • 2505 Views
  • 17 replies
  • 1 likes
  • 2505 Views
  • 17 replies
  • 1 likes

Convert 18 months for 1 person to family

Hey,If I have a Spotify Premium account that has 18 months left and I want to switch to Spotify Family now, what happens? Do I get then quasi, if it is covered, Spotify Family for 12 months for free or something?

  • Newbie
  • Hey, If I have a Spotify Premium account that has 18 months left and I want to switch to Spotify Family now, what happens? Do I get then quasi, if it is covered, Spotify Family for 12 months for f...
  • drifter123
  • Newbie
  • 174 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 174 Views
  • 1 replies
  • 1 likes