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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
So thanks in advance for your help.My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account automatically goes to UK and I've tried the solutions for...
I have added my daughter as Spotify Kid member to my Family plan, however I found it has also occupy one of the total 6 membership accounts? ie her name appear twice on the list now, one being Kid account and another one as normal? Would like to unde...
I'm in the UK and recently got an email about Family plan updates from Spotify. I'm already on Premium Family, but it mentioned the new Basic Family. The main difference I can see is no audiobooks, which is fine. What I can't understand is what it me...
PlanPremium familyCountryUSDeviceiPhone 14 My Question or Issuewhy did I get an ad (a separate audio file) prior to playing podcast? I pay for premium, I shouldn’t be getting these. These are separate from the audio files that include ads for the pod...
Hi Team, Our Spotify Premium Family plan got over yesterday. I am trying to join the new Premium Family plan started by the plan manager but on clicking the invite link I get the following error:You can’t join this planYou can join someone else’s Pre...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left my duo plan because my family was trying to upgrade to a family plan. Despite the same...
Hi, yesterday my mother and sister were removed from my premium for family membership. We live in the same address but when I invite them again and when they enter our home address they get rejected. I may have incorrectly entered my address when I f...
PlanFamily CountryGermany DeviceAndroid phones and tablets Operating SystemAndroid My Question or Issue I just switched to a family plan and added my kids. My son installed Spotify Kids on his phone and my daughter on her tablet. For some reason they...
I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. However, the next day the same issue will happen again where...
Hi everyone, I have a problem with my Spotify Premium subscription: I had a Duo account for my boyfriend and me, but my mum asked us to join her family account.My boyfriend was able to join the family account straight away thanks to the invitation li...
PlanPremium - familyCountrySaudi Arabia I live in a city, Thuwal, in Saudi Arabia, more precisely in King Abdullah University of Science and Technology, and it acceps this address to charge me, but not to add family members. It simply says the addres...
I want to upgrade to family but its not letting me as I paid for my duo yearly. I need to cancel Duo so I can re-subscribe to Family
PlanPremium FamilyCountryGuam, USA My Question or IssueI live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close to me or anywhere on the island at all. Is this plan not available to...
Our family has a Spotify Premium Family plan. My husband has our old plan on his account, and I created a new one today on my account. He removed one member and sent the link to join from his account rather than letting me send it from my account. Th...
country: BelgiumMy Question or Issue:I have a family account and shared the subscription link with my sun via Whatsapp but the link gives a message that the site page doesn’t exist anymore. It’s a pink page with a record on it! How can my sun access ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI inadvertently removed my daughter from my Family Plan. She had a playlist - is she able to ...
PlanSpotify Premium FamilyCountryUSADeviceiPhone 13Operating SystemiOS 17.4.1 My Question or IssueMy dad is on my Spotify Premium Family account. He got logged out when he got his new phone, and we can't get him logged back in to his account. We've t...
Suddenly I found myself logged out from my family premium Spotify account, and each time I want to login; it login me in by default to my old free account!!!
PlanPremiumCountryIreland We have a Spotify Premium Account with 4 individual users.Each one of us has an individual Alexa speaker in our respective bedroom (Every Alexa was purchased using the same Amazon account, and so they are all registered to t...
Hello! I was on a duo account and upgraded to family premium. My sister was on my duo account and then re-invited to family account, but when she joined our family she lost all of her playlist data. PLEASE HELP! PlanFree/PremiumCountry Device(iPhone ...