Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 178066 Views
  • 32 replies
  • 9 likes
  • 178066 Views
  • 32 replies
  • 9 likes

I give the address to join a family plan it tells me error try again later

I have been invited to join a family plan but when I try to verify the email address it just says error try again later. I have gotten this message for the last 4 days

  • Visitor
  • I have been invited to join a family plan but when I try to verify the email address it just says error try again later. I have gotten this message for the last 4 days
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification failed

My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?

  • Visitor
  • My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year! Is there any chance to restart address validation process?
  • menten
  • Newbie
  • 2557 Views
  • 11 replies
  • 2 likes
  • Premium for Family
  • 2557 Views
  • 11 replies
  • 2 likes

can't login to spotify using temporary mail(maildrop)

I used maildrop.cc to sign up for a Spotify account and bought the family plan. After using it for a while, I suddenly couldn’t log in. When I entered the correct password, it said it was incorrect. When I tried logging in without a password, it said...

  • Newbie
  • I used maildrop.cc to sign up for a Spotify account and bought the family plan. After using it for a while, I suddenly couldn’t log in. When I entered the correct password, it said it was incorrect....
  • Maxim
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 551 Views
  • 1 replies
  • 0 likes

I am not able to login to my family plan.

As soon as i click the link, it shows that i am not allowed to change family plans before 12months but i haven't changed my family plan.

  • Visitor
  • As soon as i click the link, it shows that i am not allowed to change family plans before 12months but i haven't changed my family plan.
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Issue

PlanPremium family CountryUSADevice(iPhone XOperating System(iOS 16.7.1 My Question or IssueSent a link to invite my mom. She has an account but it says her email isn’t linked to a Spotify account. It is. She has one. She was on my plan and somehow g...

  • Regular
  •   Plan Premium family  Country USA Device (iPhone X Operating System (iOS 16.7.1   My Question or Issue Sent a link to invite my mom. She has an account but it says her e...
  • Maxim
  • Spotify Star
  • 449 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 449 Views
  • 3 replies
  • 0 likes

One of my family members didn’t receive email to confirm the address.

Is there any method to send the email again? It’s been 3 days but she still doesn’t see any email in her mailbox. She has checked the junk box but nothing.

  • Visitor
  • Is there any method to send the email again? It’s been 3 days but she still doesn’t see any email in her mailbox. She has checked the junk box but nothing.
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona el link para pagar plan familiar anual

PlanPremiumPaísArgentinaDispositivoCelular Samsung y NotebookSistema operativo Mi pregunta o problemaTengo plan familiar y estaba pagando mensual. Ahora quiero empezar a pagar anualmente. Por algun motivo no me deja cambiar de plan, hace 3 días estoy...

  • Visitor
  •   Plan Premium País Argentina Dispositivo Celular Samsung y Notebook Sistema operativo     Mi pregunta o problema Tengo plan familiar y estaba pagando mensual. Ahora quiero ...
  • Maria
  • Moderator
  • 838 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 838 Views
  • 3 replies
  • 1 likes

Superuser Contribution Seu plano passará ao Premium Individual no dia 09/11/2024. A partir dessa data, os membros do seu pl

Por que o app está dizendo que meu plano familiar passará para individual? Eu não quero isso, como permanecer no familiar com meus parentes?

  • Newbie
  • Por que o app está dizendo que meu plano familiar passará para individual? Eu não quero isso, como permanecer no familiar com meus parentes?
  • Elena
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Change email address for Family Plan Member

PlanFamily PremiumCountryCanada My Question or IssueMy daughers account is using an email she doesn't have access too and I need to update the email address so she can access her account again as she is logged out and cannot get back in.

  • Newbie
  • Plan Family Premium Country Canada   My Question or Issue My daughers account is using an email she doesn't have access too and I need to update the email address so she can access her a...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution the button to add family members doesn't show

I'm unable to add family members. I even added the address just now and it still won't let me add members. I have spotify premium and a total of 3 slots used of the 6 allotted

  • Casual Listener
  • I'm unable to add family members. I even added the address just now and it still won't let me add members. I have spotify premium and a total of 3 slots used of the 6 allotted
  • 31ohxdjalgmeh7wsre4h
  • Visitor
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

i need to access an old family plan . I dont know user name or email

I have an old premium family plan. my 2 children are active users but I am not. I am the plan manager and want to use spotify but do not know the email or user id . I have checked my pc logs but pc has been replaced over time

  • Visitor
  • I have an old premium family plan. my 2 children are active users but I am not. I am the plan manager and want to use spotify but do not know the email or user id . I have checked my pc logs but pc h...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Peut-on prendre l'offre premium duo en vivant dans un van ?

Bonjour, ma compagne et moi, aimerions prendre l'abonnement duo mais nous n'avons pas d'adresse fixe vu que nous vivons dans notre van, peut-on quand même avoir droit a l'offre ?Bien a vous,Quentin

  • Newbie
  • Bonjour, ma compagne et moi, aimerions prendre l'abonnement duo mais nous n'avons pas d'adresse fixe vu que nous vivons dans notre van, peut-on quand même avoir droit a l'offre ? Bien a vous, Que...
  • Eni
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Si compro 2 cuentas adicionales, puedo eliminarlas en un futuro?

Tengo 4 cuentas en mi plan familiar actual, busco comprar las 2 cuentas adicionales que ofrecen pero una vez que compre esas cuentas, puedo eliminarlas? Y no pagar la factura de esas dos cuentas?

  • Newbie
  • Tengo 4 cuentas en mi plan familiar actual, busco comprar las 2 cuentas adicionales que ofrecen pero  una vez que compre esas cuentas, puedo eliminarlas? Y no pagar la factura de esas dos cuenta...
  • Yordan
  • Moderator
  • 411 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 411 Views
  • 3 replies
  • 0 likes

Hide Family Plan members from each other.

Is there a way to hide family plan members from each other? So they wouldn't be able to see who else is on the plan apart from myself (the admin)

  • Visitor
  • Is there a way to hide family plan members from each other? So they wouldn't be able to see who else is on the plan apart from myself (the admin)
  • Maxim
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Gf and I have same address, won't let me add her to the duo plan

I've been trying to add my gfs email to my duo plan and it won't let me and we've been members for years just couldn't pay the 16 one month

  • Visitor
  • I've been trying to add my gfs email <snip - Moderator edit> to my duo plan and it won't let me and we've been members for years just couldn't pay the 16 one month
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 0 likes

Unable to add child to Premium Family plan - keeps reverting to the guide

Unable to add our daughter to Spotify Premium Family Plan as when we click to add a child under 13, it sends us to the page, on how to get to this page. We cannot get access to the plan settings through the App as the guide says, and on spotify's web...

  • Casual Listener
  • Unable to add our daughter to Spotify Premium Family Plan as when we click to add a child under 13, it sends us to the page, on how to get to this page. We cannot get access to the plan settings t...
  • Maxim
  • Spotify Star
  • 349 Views
  • 4 replies
  • 0 likes
  • 349 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Unable to find spotify Kids app

PlanFamily/Premium CountryBelgium DeviceIpod touch 6th generationOperating SystemIOS 12.5.5 My Question or IssueHi, I try to install the spotify kids app on my daughter's ipod touch, but cannot find the application (I cannot find it neither with my i...

  • Casual Listener
  • Plan Family/Premium   Country Belgium   Device Ipod touch 6th generation Operating System IOS 12.5.5   My Question or Issue Hi,   I try to install the spotify kids a...
  • 17891382
  • Newbie
  • 4697 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 4697 Views
  • 7 replies
  • 1 likes

spouse cancelled subscription before joining family plan

She can't join our family plan from her single account, she said she cancelled her own subscription before clicking the join link and now isn't able to join the family plan.

  • Visitor
  • She can't join our family plan from her single account, she said she cancelled her own subscription before clicking the join link and now isn't able to join the family plan.
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes