Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFamily PremiumCountryItalyDeviceSamsung s21Operating SystemAndroid My Question or IssueWhy do I get ads, my subscription was bpoked successfully
I have a Family plan and in order to invite family, you must add an address. I put in multiple addresses and still nothing. It's 2019 and Spotify still has no Customer service line. If anyone knows what to do to fix this it will be very appreciated a...
Hello, I have a premium family plan and had invited my daughter to join it. She tries to enter our address, the same address as me, but spotify is telling her she is based in a different country... i've tried so many times, i'm stuck and she can't us...
Please state that an invitation to a DUO plan must be opened and initiated through email. It doesn't work in Messenger and only takes you to your Spotify App, skipping the address verification step and not allowing you to complete joining the plan. V...
Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?
PlanFamily CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 7 yr old. I downloaded kids Spotify but I don’t want her to listen to anything except ...
I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he has been added to the Premium Family plan. He can acce...
Hola, Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. Es decir, tener privacidad y que yo sea la única persona que ...
PlanFamily PremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid Version 9 My Question or IssueI recently switched from regular Premium to a Premium Family account and since the change, all my downloaded playlists refuse to play offline. They ...
I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!? PlanFamilyCountryNZDeviceiPhone 13
PlanDuo PremiumCountryUnited StatesDeviceSamsung Operating System(Galaxy S10+) My Question or IssueRecently, my mother had me add her to my account so she could listen to her music on vacation. I upgraded to Premium Duo so we won't keep fighting over...
PlanPremium FamilyCountryUSADeviceSamsung Galaxy s21Operating SystemAndroid My Question or IssueI pay for the family plan so that my kids can listen to music with a little independence and my account preferences don't get thrown off by their songs. H...
My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...
PlanPremiumCountryUKDevice(iPhone 8Operating System(iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address has been changed to a very dodgy looking foreign address. It looks genuine....
PlanPremium FamilyCountryGermanyDeviceAllOperating SystemAll My Question or IssueI have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 days ago), nevertheless all our accounts are set to "Spotify Free". Please help ...
PlanPremiumCountrySpainDeviceXiaomi poco x3Operating SystemAndroid My Question or IssueSice she joined the family plan shes been unable to reproduce downloaded music withtout a connection to the internet, the app shows the error message No internet c...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter has changed phones (due to her old one being damaged) and cannot remember her log...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a premium individual account holder (not through another plan) and would like to upgrade...
No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar
I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear...