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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119977 Views
  • 32 replies
  • 8 likes
  • 119977 Views
  • 32 replies
  • 8 likes

Superuser Contribution I got ads with premium family

PlanFamily PremiumCountryItalyDeviceSamsung s21Operating SystemAndroid My Question or IssueWhy do I get ads, my subscription was bpoked successfully

  • Newbie
  • Plan Family Premium Country Italy Device Samsung s21 Operating System Android    My Question or Issue Why do I get ads, my subscription was bpoked successfully
  • Joan
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address not found

I have a Family plan and in order to invite family, you must add an address. I put in multiple addresses and still nothing. It's 2019 and Spotify still has no Customer service line. If anyone knows what to do to fix this it will be very appreciated a...

  • Visitor
  • I have a Family plan and in order to invite family, you must add an address. I put in multiple addresses and still nothing. It's 2019 and Spotify still has no Customer service line. If anyone knows w...
  • Lyubka
  • Moderator
  • 509 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 509 Views
  • 4 replies
  • 2 likes

Solved!! Saying the user is based in a different country

Hello, I have a premium family plan and had invited my daughter to join it. She tries to enter our address, the same address as me, but spotify is telling her she is based in a different country... i've tried so many times, i'm stuck and she can't us...

  • Casual Listener
  • Hello,   I have a premium family plan and had invited my daughter to join it. She tries to enter our address, the same address  as me, but spotify is telling her she is based in a d...
  • sebpen
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 2 replies
  • 0 likes

Superuser Contribution Provide more clear directions for signing up in Duo

Please state that an invitation to a DUO plan must be opened and initiated through email. It doesn't work in Messenger and only takes you to your Spotify App, skipping the address verification step and not allowing you to complete joining the plan. V...

  • Visitor
  • Please state that an invitation to a DUO plan must be opened and initiated through email. It doesn't work in Messenger and only takes you to your Spotify App, skipping the address verification step a...
  • ElenaY
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joining a Premium account as family member

Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?

  • Visitor
  • Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?  
  • Yordan
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 1 replies
  • 0 likes

Spotify Kids—Block Content

PlanFamily CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 7 yr old. I downloaded kids Spotify but I don’t want her to listen to anything except ...

  • Visitor
  • Plan Family    Country USA    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family not working in app

I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he has been added to the Premium Family plan. He can acce...

  • Newbie
  • I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he h...
  • OscarDC
  • Moderator
  • 213 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 213 Views
  • 3 replies
  • 0 likes

Solved!! Privacidad Plan Premium Familiar

Hola, Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. Es decir, tener privacidad y que yo sea la única persona que ...

  • Casual Listener
  • Hola,   Soy el administrador de cuenta a Premium Familiar, y me gustaría saber si existe alguna forma de evitar que los miembros puedan ver el nombre de los demás miembros del Plan Familiar. E...
  • Macropipus
  • Casual Listener
  • 566 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 566 Views
  • 2 replies
  • 2 likes

Superuser Contribution Downloaded playlists not playing offline (Samsung S8)

PlanFamily PremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid Version 9 My Question or IssueI recently switched from regular Premium to a Premium Family account and since the change, all my downloaded playlists refuse to play offline. They ...

  • Visitor
  • Plan Family Premium Country Germany Device Samsung S8 Operating System Android Version 9   My Question or Issue I recently switched from regular Premium to a Premium Family account a...
  • Dian
  • Spotify Legend
  • 115 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 1 likes

Superuser Contribution No shuffle on the kid’s app?

I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!? PlanFamilyCountryNZDeviceiPhone 13

  • Casual Listener
  • I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!?   Plan Family Country NZ Device iPhone 13  
  • AlejaR
  • Moderator
  • 334 Views
  • 1 replies
  • 4 likes
  • Premium for Family
  • 334 Views
  • 1 replies
  • 4 likes

Music keeps changing to family member's playlists

PlanDuo PremiumCountryUnited StatesDeviceSamsung Operating System(Galaxy S10+) My Question or IssueRecently, my mother had me add her to my account so she could listen to her music on vacation. I upgraded to Premium Duo so we won't keep fighting over...

  • Visitor
  • Plan Duo Premium Country United States Device Samsung  Operating System (Galaxy S10+)   My Question or Issue Recently, my mother had me add her to my account so she could listen t...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids favorites-songs keep disappearing

PlanPremium FamilyCountryUSADeviceSamsung Galaxy s21Operating SystemAndroid My Question or IssueI pay for the family plan so that my kids can listen to music with a little independence and my account preferences don't get thrown off by their songs. H...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy s21 Operating System Android  My Question or Issue I pay for the family plan so that my kids can listen to music with a little i...
  • Dian
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't select the location

My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...

  • Casual Listener
  • My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the s...
  • Dian
  • Spotify Legend
  • 163 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 3 replies
  • 0 likes

Received email re address change

PlanPremiumCountryUKDevice(iPhone 8Operating System(iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address has been changed to a very dodgy looking foreign address. It looks genuine....

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8 Operating System (iOS 10   Hi. One of my family members on my family plan has received an email from Spotify advising that their email address h...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 1 replies
  • 0 likes

Solved!! Paid for "Premium Family" but accounts are "Spotify Free"

PlanPremium FamilyCountryGermanyDeviceAllOperating SystemAll My Question or IssueI have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 days ago), nevertheless all our accounts are set to "Spotify Free". Please help ...

  • Casual Listener
  • Plan Premium Family Country Germany Device All Operating System All   My Question or Issue I have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 d...
  • katfe9412
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 197 Views
  • 1 replies
  • 0 likes

One of the people on my family plan can't listen to downloades music without internet connection

PlanPremiumCountrySpainDeviceXiaomi poco x3Operating SystemAndroid My Question or IssueSice she joined the family plan shes been unable to reproduce downloaded music withtout a connection to the internet, the app shows the error message No internet c...

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  • Newbie
  • Plan Premium Country Spain Device Xiaomi poco x3 Operating System Android   My Question or Issue Sice she joined the family plan shes been unable to reproduce downloaded music w...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 107 Views
  • 1 replies
  • 0 likes

Premium Family - user login details fogotten

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter has changed phones (due to her old one being damaged) and cannot remember her log...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My daug...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 1 replies
  • 0 likes

Premium family plan not available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a premium individual account holder (not through another plan) and would like to upgrade...

  • Visitor
  • ...premium individual account holder (not through another plan) and would like to upgrade to premium family however each time I try, it does not show as an available plan for me. what do I need to do? I...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué l plan familiar, pero pusieron tres meses de individual. Como cambio

No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar

  • Visitor
  • No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar
  • Alex
  • Spotify Legend
  • 406 Views
  • 3 replies
  • 0 likes
  • 406 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm premium, and I have downloaded music, however it won't let me listen to

I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear...

  • Visitor
  • I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet ...
  • Caseywhelan
  • Visitor
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes