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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137636 Views
  • 32 replies
  • 8 likes
  • 137636 Views
  • 32 replies
  • 8 likes

Superuser Contribution how to exclude scaring album covers for kids?

spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open the app again.I already excluded the artist "Rammst...

  • Visitor
  • spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open ...
  • Ivelina
  • Moderator
  • 511 Views
  • 4 replies
  • 0 likes
  • 511 Views
  • 4 replies
  • 0 likes

Superuser Contribution 12 meses de espera

Desde de janeiro estou sem plano e fui entrar no plano duo com meu parceiro e não posso, esta me pedindo 12 meses para troca. Como sei quanto tempo falta para eu poder entrar em outro plano?

  • Visitor
  • Desde de janeiro estou sem plano e fui entrar no plano duo com meu parceiro e não posso, esta me pedindo 12 meses para troca. Como sei quanto tempo falta para eu poder entrar em outro plano?
  • Ivelina
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 0 likes

12 day vacation -- come home to a disabled Spotify Account?

PlanFree/PremiumCountryUSADeviceAll DevicesOperating SystemAll Operating Systems My Question or IssueI am on vacation for 12 days. I just arrived back home to an email inbox with a disabled Spotify account and an egregious 7 day address verification ...

  • Newbie
  • ...nbox with a disabled Spotify account and an egregious 7 day address verification method that disabled my entire family's premium plan.   Now the solution is that I'm locked out of my accounts with m...
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I try join my family plan, says can’t confirm if I live same address.

Got sent an invitation to join a family plan. However says they can’t confirm whether I live under the same address, which I do.

  • Visitor
  • Got sent an invitation to join a family plan. However says they can’t confirm whether I live under the same address, which I do.
  • Ivelina
  • Moderator
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Can't change members in my Premium Family.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 3 replies
  • 0 likes

Where can I find audiobooks included with Spotify Premium?

I have been browsing audiobooks on Spotify and I cannot find any that are included with Spotify Premium. I am the plan manager, so I don't understand why I can't have any audiobook. Is there somewhere on the website or in the app where I can find a s...

  • Visitor
  • I have been browsing audiobooks on Spotify and I cannot find any that are included with Spotify Premium. I am the plan manager, so I don't understand why I can't have any audiobook. Is there somewher...
  • Maxim
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con cuenta familiar

Me invitaron aun plan familiar pero no puedo unirme, me sale el siguiente error:"No podés unirte a este planNo pudimos confirmar que vivís con el titular del plan para este plan Premium. Podés volver unirte al plan de otra persona en 12 meses.O tambi...

  • Newbie
  • Me invitaron aun plan familiar pero no puedo unirme, me sale el siguiente error: "No podés unirte a este plan No pudimos confirmar que vivís con el titular del plan para este plan Premium. Podés vo...
  • Susan_GP
  • Moderator
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

I can't add member on Family Plan - Address doesn't match

Even though I enter the same manager address for the invited members, this message appears and I cannot add members. PlanFamily PlanCountryBrazilDeviceIphone 13Operating SystemiOS 17.2

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  • Newbie
  • Even though I enter the same manager address for the invited members, this message appears and I cannot add members.       Plan Family Plan Country Brazil Device Iphone 13 O...
  • danibelle
  • Regular
  • 337 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 337 Views
  • 4 replies
  • 0 likes

Solved!! Family plan address verification

I had 7 days ending today to verify my address for family plan premium, but I was out from home… now I am not able to verify and my account is set to free. Please help!

  • Casual Listener
  • I had 7 days ending today to verify my address for family plan premium, but I was out from home… now I am not able to verify and my account is set to free. Please help! 
  • wolffhelm
  • Casual Listener
  • 1695 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1695 Views
  • 7 replies
  • 0 likes

Superuser Contribution Hice un pago por pse para el plan familiar y no funciona la cuenta

Relevante Soy de Colombia y compre spotify familiar se descontó el dinero, pero la cuenta aún sigue gratis y me aparece este mensaje Mantén esta ventana abierta mientras completamos tu solicitud.

  • Visitor
  • Relevante Soy de Colombia y compre spotify familiar se descontó el dinero, pero la cuenta aún sigue gratis y me aparece este mensaje Mantén esta ventana abierta mientras completamos tu solicitud.
  • Joonie305
  • Visitor
  • 215 Views
  • 3 replies
  • 1 likes
  • 215 Views
  • 3 replies
  • 1 likes

Why aren’t true crime podcasts marked explicit?

We have a family plan, but my kids can access true crime podcasts, and there’s no way to block them? Why aren’t true crime podcasts (like rotten mango) explicit for violent content?

  • Visitor
  • We have a family plan, but my kids can access true crime podcasts, and there’s no way to block them?   Why aren’t true crime podcasts (like rotten mango) explicit for violent content? &n...
  • ChooseAGoodUsername
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Random recommended songs are being added to my playlist

I’ll be listening to my playlist when out of nowhere, a soy”recommend” by Spotify will play.

  • Visitor
  • I’ll be listening to my playlist when out of nowhere, a soy”recommend” by Spotify will play.
  • ChooseAGoodUsername
  • Roadie
  • 119 Views
  • 1 replies
  • 1 likes
  • 119 Views
  • 1 replies
  • 1 likes

How to view Family Plans Members email address?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor plan members that are part of my Family Premium plan - how do I see which email address w...

  • Visitor
  • ...lan members that are part of my Family Premium plan - how do I see which email address was used to set them up? This is needed to reset their password.  
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

How to get deal offered in email

email said I could try duo for two months. I have spotify app on my phone and a premium plan that I pay/manage through google play. I got an email asking if I wanted to try out duo. I would as I was considering family for my family but wasnt sure if ...

  • Visitor
  • ...as considering family for my family but wasnt sure if it would be everyone's cup of tea
  • Maxim
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Can't Join Premium Family

PlanFree/PremiumCountry Device(Galaxy Z Flip 5)Operating System My Question or IssueIt has been exactly 12 months since I last joined another family plan (which was my husband's, joined last Dec 15, 2022). He ended the plan exactly on the same day th...

  • Newbie
  • Plan Free/Premium Country   Device (Galaxy Z Flip 5) Operating System     My Question or Issue It has been exactly 12 months since I last joined another family plan (which w...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple accounts on alexa devices

PlanPremiumCountryIrelandDeviceDoesn't matter. Multiple os affected My Question or IssueHave 7 alexa devices. Also have a family plan with four users. Spotify connect cannot handle multiple logons (hello.this is the 21st century,just saying). Only on...

  • Roadie
  • Plan Premium Country Ireland Device Doesn't matter. Multiple os affected   My Question or Issue Have 7 alexa devices. Also have a family plan with four users. Spotify connect cannot h...
  • waces
  • Roadie
  • 1656 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 1656 Views
  • 5 replies
  • 1 likes

Can't join Spotify Family.

PlanPremium DuoCountryPoland Device(iPhone 12 Pro Max, PC)Operating System(iOS 15.2, Windows 10) My Question or IssueFor some time now I've had Premium Duo plan that I used to share with my partner. However, we decided we want to change it to a Famil...

  • Visitor
  • ...lan that I used to share with my partner. However, we decided we want to change it to a Family plan with the rest of the family. My partner's sister created the Premium Family plan that she now manages....
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 176 Views
  • 1 replies
  • 1 likes

Swapping plan manager - Premium Duo

PlanPremium DuoCountryAustraliaI want to listen to audiobook feature that's only available to the plan manager. My partner is the plan manager who doesn't want to listen to audiobooks.. We want to swap the plan manager to my account so I can listen t...

  • Newbie
  •   Plan Premium Duo Country Australia I want to listen to audiobook feature that's only available to the plan manager. My partner is the plan manager who doesn't want to listen to audioboo...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 1 likes

Family plan - can children join the family plan that already have premium

Looking at getting the Premium Famiky Plan (Australia) my two children already have Premium - but was told they have to lose everything and go back to Free and then join (this was through online chat person at Spotify) But then in the write up about ...

  • Visitor
  • ...hat person at Spotify) But then in the write up about Famiky Plan it says if you already have Premium you can join the Family Plan. My original question was about when does it trigger to stop my c...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 139 Views
  • 1 replies
  • 0 likes