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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71685 Views
  • 32 replies
  • 4 likes
  • 71685 Views
  • 32 replies
  • 4 likes

Can't turn explicit content back on

Family PlanUSADevice: Macbook AirOperating System: OSX 10.14.16 MojaveMy Question or Issue While on my computer and logged in to my plan manager account, I recently turning on the explicit content filter (turned on "remove explicit content) for my da...

  • Visitor
  • Family Plan USA Device: Macbook Air Operating System: OSX 10.14.16 Mojave My Question or Issue   While on my computer and logged in to my plan manager account, I recently turning on t...
  • 456 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 456 Views
  • 0 replies
  • 0 likes

Family with Google Mini

Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes wrong" and music cannot be played.Does anyhow know how...

  • Visitor
  • Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something g...
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown Accounts in my Family Plan

I was checking my billing details when I noticed that the 3 available spots for my Family plan were filled up with accounts I did not know. After some searching around online, it seems like this is a pretty common problem. So why isn't Spotify doing ...

  • Casual Listener
  • I was checking my billing details when I noticed that the 3 available spots for my Family plan were filled up with accounts I did not know.   After some searching around online, it seems l...
  • Mihail
  • Spotify Legend
  • 3089 Views
  • 8 replies
  • 4 likes
  • Premium for Family
  • 3089 Views
  • 8 replies
  • 4 likes

Travelling for two months but have Spotify duo

PlanDuo PremiumCountryUK My Question or IssueI am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do I prove my address and not get my plan cancelled/suspended?

  • Visitor
  • Plan Duo Premium Country UK   My Question or Issue I am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do ...
  • Billy-J
  • Spotify Star
  • 716 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I share a playlist with my daughter's Spotify Kids?

PlanPremiumCountryAustraliaDeviceHTC phone; iPad My Question or IssueYesterday on my daughter's Spotify Kids app while trying to add Suzuki violin pieces to her favourites list, I found out that you can now share playlists with your children. Great! ...

  • Casual Listener
  •   Plan Premium Country Australia Device HTC phone; iPad   My Question or Issue Yesterday on my daughter's Spotify Kids app while trying to add Suzuki violin pieces to her favourite...
  • Alex
  • Moderator
  • 1016 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1016 Views
  • 2 replies
  • 0 likes

I created a new family profile to change the admin but now some members can't join

PlanFree/PremiumCountryPortugal Hello everyone, We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manager since I was the one who was handling the billing anyway. The issue is: s...

  • Visitor
  • Plan Free/Premium Country Portugal   Hello everyone,   We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manag...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 484 Views
  • 2 replies
  • 0 likes

Family Premium Address Can't Found

PlanPremium CountryPhilippines My Question or IssueI already have 3 family members on my family subscription and planning to add one more, when I'm searching for the address, I can't find it. I've tried several ways but still it won't find the correc...

  • Newbie
  • Plan Premium   Country Philippines   My Question or Issue I already have 3 family members on my family subscription and planning to add one more, when I'm searching for the a...
  • Maxim
  • Spotify Star
  • 428 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 428 Views
  • 1 replies
  • 1 likes

can't find premium family info

I have Family Premium and, as the admin, i have been able to invite 3 family members. However, now, when I click on my profile to get another invite sent out, there is no way to access the family plan area. I can't see who is on the plan, can't send ...

  • Visitor
  • I have Family Premium and, as the admin, i have been able to invite 3 family members.  However, now, when I click on my profile to get another invite sent out, there is no way to access the family...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 1 replies
  • 0 likes

my Spotify family premium account

Plan: Family PremiumCountry: Thailand Device(Samsung Galaxy 9 Note 9)Operating System(Android ) My Question or IssueI am a family premium account. Unfortunately, this morning I was changed into a personal premium member. Also, my team member turned i...

  • Visitor
  • Plan: Family Premium Country: Thailand   Device (Samsung Galaxy 9 Note 9) Operating System (Android )   My Question or Issue I am a family premium account. Unfortunately, t...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Same address problem. Cant add my brother.

PlanPremiumCountryPoland DeviceHuawei p30Operating System(iOS) My Question or IssueI Cant add my brother to the Family plan. With no problems i add my wife, but when i try to add my brother the website said that our address is wrong.

  • Casual Listener
  • Plan Premium Country Poland   Device Huawei p30 Operating System (iOS)    My Question or Issue I Cant add my brother to the Family plan. With no problems i add my wife, b...
  • Billy-J
  • Spotify Star
  • 466 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 466 Views
  • 3 replies
  • 0 likes

Accessing my son's account on family plan

PlanPremiumCountryUSA DeviceIphone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family plan. My son is on it and can access the plan on his phone. He did not autosave the password so he does not remember it. W...

  • Visitor
  • Plan Premium Country USA   Device Iphone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have a family plan.  My son is on it and c...
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 275 Views
  • 1 replies
  • 0 likes

Starting Spotify Family

PlanPremium FamilyCountryUKDeviceVariousOperating SystemVarious My Question or IssueI want to get Spotify Family with my two brothers. They already have individual Spotify Premium accounts, whereas I have Spotify Free. If I get the Family plan and in...

  • Visitor
  • Plan Premium Family Country UK Device Various Operating System Various   My Question or Issue I want to get Spotify Family with my two brothers. They already have individual Spotify P...
  • Billy-J
  • Spotify Star
  • 682 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 682 Views
  • 1 replies
  • 0 likes

There is not 'invite new member' button in my family premium plan

PlanPremium My Question or IssueI am using my Premium account together with both my parents. I now want to add my sister as a member (4 people shouldn't be a problem, as I can supposedly add 6 members), but I cannot find a button to invite a new memb...

  • Visitor
  • ...upposedly add 6 members), but I cannot find a button to invite a new member. When I go to the family premium page of my Spotify, all I can see are the three members that are already using it, and the option t...
  • Maxim
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm the only one on my Family Mix, despite others being on the same plan

PlanFamily PlanCountryU.S.ADevice(Samsung Galaxy S7 Edge)Operating System My Question or IssueMy family and I have been under the same family plan for years now. For most of that time, the "Family Mix" playlist has worked fine and showed what we've a...

  • Newbie
  • Plan Family Plan Country U.S.A Device (Samsung Galaxy S7 Edge) Operating System     My Question or Issue My family and I have been under the same family plan for years now. For m...
  • Alex
  • Moderator
  • 607 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 607 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot find address

PlanPremiumCountryHong KongDevicePCOperating SystemWindows 10 My Question or IssueJust upgraded from Premium to Premium Family. Performed the upgrade on a PC running latest version of Win 10 and Google Chrome. As I was trying to add member at the Spo...

  • Visitor
  •     Plan Premium Country Hong Kong Device PC Operating System Windows 10   My Question or Issue Just upgraded from Premium to Premium Family. Performed the upgrade on a P...
  • Alex
  • Moderator
  • 525 Views
  • 5 replies
  • 2 likes
  • Premium for Family
  • 525 Views
  • 5 replies
  • 2 likes

Seeing family member's "Recently Played"

PlanPremium FamilyCountryUSADeviceiPhone 8 and WebOperating SystemiOS 14 and Windows 10 My Question or IssueWe have a family premium account, and each of us has confirmed being signed in individually. I am the plan manager and am still seeing my son'...

  • Visitor
  • Plan Premium Family Country USA Device iPhone 8 and Web Operating System iOS 14 and Windows 10   My Question or Issue We have a family premium account, and each of us has confirmed b...
  • Billy-J
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 415 Views
  • 1 replies
  • 0 likes

The account I added in Premium family is not Premium

Plan Premium familyFree/PremiumCountry UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased premium family - but the accounts I have added to my premium ...

  • Visitor
  • Plan Premium family Free/Premium Country UAE   Device  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • OneByBoo
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution don't see family members in family mix

After years of using the family plan, I recently missed a payment and was set back to free. I solved this and we are back on premium.Unfortunately I am no longer able to see my family members in the family mix.They see me, I don't see them. If I pres...

  • Visitor
  • After years of using the family plan, I recently missed a payment and was set back to free. I solved this and we are back on premium. Unfortunately I am no longer able to see my family members in t...
  • Elena
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 432 Views
  • 1 replies
  • 0 likes

Does the Family Plan Allow for Switching Accounts?

Started using my Spotify account to play tunes at work (restaurant) and I’m looking for a way to keep my work and personal tracks separate.I like having tailored discovery playlists, accurate scrobble data and always enjoy the End-of-Year Spoot Stats...

  • Casual Listener
  • ...crobble data and always enjoy the End-of-Year Spoot Stats.   Would signing up for a family plan allow me to do this? Premium user and looking for ad-free experience when switching between accounts.
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution "You're not eligible for that offer" when I try to pay using paypal

PlanPremiumCountryIran Hi,I'm trying to pay for my family subscription using PayPal but I keep getting the "You're not eligible for that offer" error.There's even a big "One little problem" section in my accunt's setting.I don't even know what inform...

  • Visitor
  • Plan Premium Country Iran   Hi, I'm trying to pay for my family subscription using PayPal but I keep getting the "You're not eligible for that offer" error. There's even a big "One l...
  • Elena
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes