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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82996 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63827 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199049 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30052 Views
44 replies
4 likes
PlanFree/PremiumCountryMauritiusDeviceLuoran M4S Music player Hi. I have a family account and I am trying to add my daughter to it. She uses an MP4 player. I sent her the invitation link via email (her MP4 player also has a web browser). When we open...
Plan Free/Premium Country Mauritius Device Luoran M4S Music player Hi. I have a family account and I am trying to add my daughter to it. She uses an MP4 player. I sent h...
Casual Listener
735 Views
4 replies
0 likes
Our. Family plan was cancelled automatically and all of us lost access to premium, so if we resubscribe to a family plan with the same manager, can the previous members join back or is it gonna be the 12 month delay?
Our. Family plan was cancelled automatically and all of us lost access to premium, so if we resubscribe to a family plan with the same manager, can the previous members join back or is it gonna be t...
Newbie
770 Views
4 replies
0 likes
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
Spotify Star
203 Views
1 replies
0 likes
I have premium family and my daughter can't download audiobooks, why and how do I enable this?
I have premium family and my daughter can't download audiobooks, why and how do I enable this?
Spotify Star
169 Views
1 replies
0 likes
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
Spotify Star
232 Views
1 replies
0 likes
Family planPremiumunited states/israel Device(iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium plan, around two months ago and had my family join. I had lived in another country (Israel) and eve...
Family plan Premium united states/israel Device (iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium p...
Spotify Star
214 Views
1 replies
0 likes
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not r...
Spotify Star
479 Views
3 replies
0 likes
Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
Not applicable
12615 Views
17 replies
0 likes
PlanPremiumCountryMx My Question or IssueI have been trying to access the invitation to the family plan and after logging into my account and entering the address exactly like it is written from the owner/manager of the plan, all I get is "There was ...
Plan Premium Country Mx My Question or Issue I have been trying to access the invitation to the family plan and after logging into my account and entering the address exactly like it i...
Visitor
1164 Views
4 replies
0 likes
The Find Address option keeps providing only 1 similar but it is the wrong postcode. Even when I type the whole thing in manually, I can't proceed.
The Find Address option keeps providing only 1 similar but it is the wrong postcode. Even when I type the whole thing in manually, I can't proceed.
Newbie
439 Views
5 replies
0 likes
PlanIndividualCountryPhilippines My Question or IssueHello. My mother accidentally subscribed to an individual plan instead of family plan. Would it be possible to cancel, get a refund, then subscribe to family? Or to subscribe to family without havi...
Plan Individual Country Philippines My Question or Issue Hello. My mother accidentally subscribed to an individual plan instead of family plan. Would it be possible to cancel, get a r...
Newbie
451 Views
2 replies
0 likes
PlanPremiumCountryPoland Device(iPhone My Question or Issue Hi, I'm having trouble adding my address as part of the Spotify Family plan. It works for all other members, but mine won’t go through. I’ve tried doing it outside of incognito mode and thro...
Plan Premium Country Poland Device (iPhone 😎 My Question or Issue Hi, I'm having trouble adding my address as part of the Spotify Family plan. It works for a...
Spotify Star
304 Views
1 replies
0 likes
I would like to rejoin my family plan however, during the process I keep getting a message block that I am in a wrong country. When I try to change my country manually, the only option is for American states and not European countries.
I would like to rejoin my family plan however, during the process I keep getting a message block that I am in a wrong country. When I try to change my country manually, the only option is for A...
Spotify Star
198 Views
1 replies
0 likes
When I click to invitation link, the app transfer me to Subscription page (Google Play account). I just cancelled my individual subscription and I can use the app until 16 of October. But I want just switch it to Duo plan and already have my invitati...
When I click to invitation link, the app transfer me to Subscription page (Google Play account). I just cancelled my individual subscription and I can use the app until 16 of October. But I want just...
Spotify Star
411 Views
1 replies
0 likes
PremiumCountryUK DeviceMac Book Pro M1Operating SystemOs 14.4 My Question or IssueWhen my daughter accepts the premium family plan invite it asks if she wants to use my account (The Plan Manager) in stead of taking her to the next screen. If you clic...
Premium Country UK Device Mac Book Pro M1 Operating System Os 14.4 My Question or Issue When my daughter accepts the premium family plan invite it asks if she wants to use m...
Moderator
219 Views
1 replies
0 likes
Hi, i searched up on how to change billing date of spotify premium and apparently i need to cancel my plan and resubscribe. I just want to ask if ever i do that will i be able to keep my family list after i resubscribe? or do they have to join again ...
Hi, i searched up on how to change billing date of spotify premium and apparently i need to cancel my plan and resubscribe. I just want to ask if ever i do that will i be able to keep my family...
Spotify Star
341 Views
1 replies
0 likes
Hello, I have a doubt about the family subscription. How do I know if I can join another family subscription? (when it says a change every 12 months does that mean that we can change once?)and where or how do I know when this period has expired?Thank...
Hello, I have a doubt about the family subscription. How do I know if I can join another family subscription? (when it says a change every 12 months does that mean that we can change once?) and w...
Spotify Star
756 Views
5 replies
0 likes
Country: Argentina
Country: Argentina
Spotify Star
267 Views
1 replies
0 likes
Hi, I was Just informed that I am banned for 12 months from our premium family account and can't be added anymore because address verification failed. The spotify mails that asked for.my address went directly to my spam folder and I didn't see them. ...
Hi, I was Just informed that I am banned for 12 months from our premium family account and can't be added anymore because address verification failed. &n...
Spotify Star
312 Views
1 replies
0 likes
PlanPremiumCountryPhilippines DeviceIphone 11Operating SystemIOS My Question or IssueWe are living on the same roof. Why I can’t accept the invitation for family subscription? It prompted that I am in a different country. Already tried all the troubl...
Plan Premium Country Philippines Device Iphone 11 Operating System IOS My Question or Issue We are living on the same roof. Why I can’t accept the invitation for family s...
Spotify Star
346 Views
1 replies
0 likes
