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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134917 Views
  • 32 replies
  • 8 likes
  • 134917 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Spotify family

Przymierzam się do zakupu Spotify Premium Family. Płacę 29,99zl za to, że członek jest? W spotify duo jest 25zł, gdzie są 2 osoby, które są 6. Opłata jest pobierana na główne konto i to jest zawsze 29,99zł, czy są 3 osoby czy 6. Ja się dzielę z innym...

  • Casual Listener
  • Przymierzam się do zakupu Spotify Premium Family. Płacę 29,99zl za to, że członek jest? W spotify duo jest 25zł, gdzie są 2 osoby, które są 6. Opłata jest pobierana na główne konto i to jest zawsze 2...
  • Elena
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 193 Views
  • 1 replies
  • 0 likes

how to change plan manager

currently another member is the manager for the premium family. and we want to switch another member to be the plan manager

  • Visitor
  • currently another member is the manager for the premium family. and we want to switch another member to be the plan manager
  • AdamDam
  • Spotify Star
  • 1100 Views
  • 1 replies
  • 0 likes
  • 1100 Views
  • 1 replies
  • 0 likes

I can't join spotify family after the Holst made a new one

Today the subscription for spotify premium was ended, so my father made a new spotify family. He sent me an invite and I joined. My father had some problems with that subscription, si he made a new one. He sent me an invite but I couldn't join. The m...

  • Visitor
  • Today the subscription for spotify premium was ended, so my father made a new spotify family. He sent me an invite and I joined. My father had some problems with that subscription, si he made a new o...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan manager

I wish to take over as a family plan manager .How can this be done. My Question or Issue

  • Casual Listener
  • I wish to take over as a family plan manager  . How can this be done.   My Question or Issue  
  • Evanslae
  • Visitor
  • 4161 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 4161 Views
  • 2 replies
  • 0 likes

Can’t create a Family plan

PlanFamily CountryItalyDeviceiPhone 13 Pro Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello!Today I was trying to upgrade my free Spotify plan to a Family one. But when i tried to start the procedure, it was written t...

  • Newbie
  • Plan Family  Country Italy Device iPhone 13 Pro  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello! Today I was trying to upgrade m...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 1 replies
  • 0 likes

Email to add address has not been received by son

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, can you help please? My son is part of my family subscription but has not received the...

  • Visitor
  • ...ello, can you help please? My son is part of my family subscription but has not received the email asking him to confirm his address? I’m not sure if the address for him is correct? How can I check and re s...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Spotify won't recognize premium membership

I have 2 devices and am currently registered with premium family, on my laptop it recognized my premium membership however on my phone it wouldn't recognize me as a premium member. what should i do?

  • Regular
  • I have 2 devices and am currently registered with premium family, on  my laptop it recognized my premium membership however on my phone it wouldn't recognize me as a premium member. what s...
  • Maxim
  • Spotify Star
  • 352 Views
  • 4 replies
  • 0 likes
  • 352 Views
  • 4 replies
  • 0 likes

Family receiving emails: Your Premium Family plan will end soon

PlanPremium FamilyCountryCanada My Question or IssueMy family is receiving emails that say:"Your Premium Family plan will end soon.Since your account manager has cancelled your Premium Family plan, you're set to move onto a Free account in 2 days." I...

  • Newbie
  • Plan Premium Family Country Canada   My Question or Issue My family is receiving emails that say: "Your Premium Family plan will end soon. Since your account manager has cancelled your P...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Your address didnt match but i live in the same address as plan manager

My plan manager and i have the same home address. However when she invited me to join the family the error message says Your address didnt match!

  • Visitor
  • My plan manager and i have the same home address. However when she invited me to join the family the error message says Your address didnt match!
  • stars4katie
  • Newbie
  • 761 Views
  • 4 replies
  • 1 likes
  • 761 Views
  • 4 replies
  • 1 likes

Solved!! Spotify duo

Zastanawiam sie nad wykupieniem spotify duo wraz z współlokatorem, leczy wyczytalem że wymagacie mieszkanje pod jednym dachem i wy sprawdzacie lokalizacje, więc co jezeli , gdy ja pojadę na wycieczkę dalej o 200 km, a druga osoba będzie w domu. Wycie...

  • Casual Listener
  • Zastanawiam sie nad wykupieniem spotify duo wraz z współlokatorem, leczy wyczytalem  że  wymagacie mieszkanje pod jednym dachem i wy sprawdzacie lokalizacje, więc co jezeli , gdy ja pojadę ...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

5 Alexas all on the same account

Hi i want to come back to Spotify but left when I purchased 5 echos. I want to be able to listen to different songs in different rooms which works fine with Apple Music family without having to create separate accounts for each echo.I don’t want to h...

  • Visitor
  • Hi   i want to come back to Spotify but left when I purchased 5 echos. I want to be able to listen to different songs in different rooms which works fine with Apple Music family without h...
  • the-ninth
  • Casual Listener
  • 556 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 556 Views
  • 4 replies
  • 1 likes

Superuser Contribution What is the best way to use Sonos with Spotify and a Family Account?

We have a family plan which is used for 2 adults and 2 Kids. We are also using Spotify on our Sonos/ Alexa speakers. As of now Sonos speakers are linked to my account. As my kids also use the Sonos/ Alexa devices this leads to my profile being filled...

  • Visitor
  • We have a family plan which is used for 2 adults and 2 Kids. We are also using Spotify on our Sonos/ Alexa speakers. As of now Sonos speakers are linked to my account. As my kids also use the S...
  • miguelacho
  • Visitor
  • 2140 Views
  • 2 replies
  • 0 likes
  • 2140 Views
  • 2 replies
  • 0 likes

Kids hear ads on Premium Family

PlanPremium FamilyCountryUK DeviceVankyo S30_EEAOperating SystemAndroid My Question or IssueMy son is a member of our Premium Family plan. He has a kids account. I've recently let him install the full spotify app as he wants to build his own playlist...

  • Casual Listener
  • Plan Premium Family Country UK   Device Vankyo S30_EEA Operating System Android   My Question or Issue My son is a member of our Premium Family plan.  He has a kids account....
  • Maxim
  • Spotify Star
  • 836 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 836 Views
  • 5 replies
  • 0 likes

Solved!! Change subscription

PlanFree/PremiumCountryGermanyDevice(iPhone 13Operating System(iOS 17) My Question or IssueHow can I change the subscription from family(3 members) to duo (2 members)?

  • Casual Listener
  • Plan Free/Premium Country Germany Device (iPhone 13 Operating System (iOS 17)   My Question or Issue How can I change the subscription from family(3 members) to duo (2 members)?
  • Maxim
  • Spotify Star
  • 736 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 736 Views
  • 3 replies
  • 0 likes

Audiobook question

HiI have a family premium account. I'm trying to work out if it's 15 hours per account per month or 15 hours per person per account for audiobooks. Can anyone shed some light please

  • Visitor
  • Hi I have a family premium account. I'm trying to work out if it's 15 hours per account per month or 15 hours per person per account for audiobooks. Can anyone shed some light please 
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

I can't add more family members

I have a premium family plan i have more 2 people i can add, when i click to manage the family members the page starts to upload and it doesn't move from there.PlanPremiumCountryPortugal

  • Visitor
  • I have a premium family plan i have more 2 people i can add, when i click to manage the family members the page starts to upload and it doesn't move from there. Plan Premium Country Portugal &n...
  • Maxim
  • Spotify Star
  • 701 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 701 Views
  • 1 replies
  • 0 likes

Solved!! I Can only have a new Spotify premium every 12 months?

My Question or IssueOkay so i really need help, i have had Spotify premium before. But then my dad could pay that month. Didn’t think much of it, my mom then said. Sure I’ll pay. She then startet a Spotify premium subscription. A family one. So I’m r...

  • Casual Listener
  • ...Spotify premium subscription. A family one. So I’m really happy. I then try to join. And then a message comes in. “You can only join Spotify once per 12 months” and I want my premium. So can a p...
  • Maxim
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 3 replies
  • 0 likes

Premim family Payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question Credit card was stolen so I canceled it, waiting for a new one, won't arrive for 7 to 10 business day...

  • Casual Listener
  • ...ard was stolen so I canceled it, waiting for a new one, won't arrive for 7 to 10 business days. No interac/online banking payment option is available on Spotify Canada website. My family account plan i...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 119 Views
  • 1 replies
  • 0 likes

Spotify Kids Audiobooks unavailable

PlanFamily PremiumCountryGermanyDeviceAll Redmi 10 ProOperating SystemAndroid My Question or Issue have Spotify Family. Living in Germany. Our two Kids use the Kids App. In the Kids App, all Disney Audiobooks can be clicked on, but then it says: Oops...

  • Casual Listener
  • Plan Family Premium Country Germany Device All Redmi 10 Pro Operating System Android   My Question or Issue  have Spotify Family. Living in Germany.   Our two Kids use t...
  • Maxim
  • Spotify Star
  • 316 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 316 Views
  • 7 replies
  • 0 likes

Superuser Contribution The link is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to invite my father to our family plan, but it says page not found.

  • Visitor
  • ...rying to invite my father to our family plan, but it says page not found.
  • Maria
  • Moderator
  • 209 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 209 Views
  • 5 replies
  • 0 likes