Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81956 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62286 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197930 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29617 Views
44 replies
4 likes
PlanPremium My Question or IssueCannot find out how to open newly installed app and log in to profile other than profile manager's account. Also not possible to change profile while logged in.
Plan Premium My Question or Issue Cannot find out how to open newly installed app and log in to profile other than profile manager's account. Also not possible to change profile while logg...
Spotify Star
206 Views
1 replies
0 likes
Unable to find an option to remove a member of my family premium subscription i don't know . I just see a strange name "j********************n" with two options "play explicit content" and "invite someone else"
Unable to find an option to remove a member of my family premium subscription i don't know . I just see a strange name "j********************n" with two options "play explicit content" and "i...
Visitor
406 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family premium account, but only the bill payer is listed as premium.How do we ensu...
...ave a family premium account, but only the bill payer is listed as premium. How do we ensure the other family members on the account are as well?
Spotify Star
729 Views
5 replies
0 likes
Mi hermana si puede usarlo y teníamos el mismo plan premium
Mi hermana si puede usarlo y teníamos el mismo plan premium
Moderator
152 Views
1 replies
0 likes
My husband did not confirm his address - which is the same as mine and I am the 'owner' of the family plan. I tried to invite him to rejoin but he was advised that he could not join the family plan. Can you please assist as this is not really accepta...
My husband did not confirm his address - which is the same as mine and I am the 'owner' of the family plan. I tried to invite him to rejoin but he was advised that he could not join the family plan....
Spotify Star
217 Views
1 replies
0 likes
I CANT INVITE IT SHOWS YOU NEED TO LIVE IN SAME COUNTRY SOMETHING LIKE THIS.
I CANT INVITE IT SHOWS YOU NEED TO LIVE IN SAME COUNTRY SOMETHING LIKE THIS.
Spotify Star
234 Views
1 replies
0 likes
PlanFamily PremiumCountryGermanyDeviceiPhone, SONOSOperating System(iOS 17.6.1) My Question or IssueHi community,since many months/years my family account worked properly by using different members in the plan. But since a couple of weeks I observe a...
Plan Family Premium Country Germany Device iPhone, SONOS Operating System (iOS 17.6.1) My Question or Issue Hi community, since many months/years my family account worked properly b...
Casual Listener
337 Views
2 replies
0 likes
We updated from duo to family and my sister wanted to cancel the duo because thats what showed up for her and now i dont havr any more premium and it doesnt let me accept any invitation, not to the duo nor the family
We updated from duo to family and my sister wanted to cancel the duo because thats what showed up for her and now i dont havr any more premium and it doesnt let me accept any invitation, not to the d...
Spotify Star
177 Views
1 replies
0 likes
I have logged out and restarted device but it’s still happening.
I have logged out and restarted device but it’s still happening.
Spotify Star
189 Views
1 replies
0 likes
Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the admin of the family plan and It doesn't let me. what ...
Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the a...
Spotify Star
240 Views
1 replies
0 likes
He just gets the error "Something went wrong" with no additional information which is useless. Please help us figure this out, because I'm paying extra for this family plan.
He just gets the error "Something went wrong" with no additional information which is useless. Please help us figure this out, because I'm paying extra for this family plan.
Newbie
968 Views
6 replies
0 likes
PlanPremium - FamilyCountryAustraliaDevice(iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016)Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueMy son set up a Family Premium plan under his name as the account ho...
Plan Premium - Family Country Australia Device (iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016) Operating System (iOS 10, Android, Windows 10,etc.) My Q...
Spotify Star
251 Views
1 replies
0 likes
PlanFree/PremiumCountryMauritiusDeviceLuoran M4S Music player Hi. I have a family account and I am trying to add my daughter to it. She uses an MP4 player. I sent her the invitation link via email (her MP4 player also has a web browser). When we open...
Plan Free/Premium Country Mauritius Device Luoran M4S Music player Hi. I have a family account and I am trying to add my daughter to it. She uses an MP4 player. I sent h...
Casual Listener
670 Views
4 replies
0 likes
Our. Family plan was cancelled automatically and all of us lost access to premium, so if we resubscribe to a family plan with the same manager, can the previous members join back or is it gonna be the 12 month delay?
Our. Family plan was cancelled automatically and all of us lost access to premium, so if we resubscribe to a family plan with the same manager, can the previous members join back or is it gonna be t...
Newbie
741 Views
4 replies
0 likes
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
Spotify Star
199 Views
1 replies
0 likes
I have premium family and my daughter can't download audiobooks, why and how do I enable this?
I have premium family and my daughter can't download audiobooks, why and how do I enable this?
Spotify Star
161 Views
1 replies
0 likes
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
Spotify Star
226 Views
1 replies
0 likes
Family planPremiumunited states/israel Device(iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium plan, around two months ago and had my family join. I had lived in another country (Israel) and eve...
Family plan Premium united states/israel Device (iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium p...
Spotify Star
209 Views
1 replies
0 likes
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not r...
Spotify Star
461 Views
3 replies
0 likes
Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
Hace un año fue posible que realizara el pago anual, hace un mes hice la reactivación de mi plan familiar pero no me es posible el cambiar el monto que deseo pagar solo me aparece mensual
Not applicable
12489 Views
17 replies
0 likes
