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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177693 Views
  • 32 replies
  • 9 likes
  • 177693 Views
  • 32 replies
  • 9 likes

Cannot add family member

PlanDuoCountryCyprusOperating SystemiOS My Question or IssueCannot add family member to duo plan. It says that she lives in another country while we sit together in the building that we typed as our address

  • Newbie
  • Plan Duo Country Cyprus Operating System iOS   My Question or Issue Cannot add family member to duo plan. It says that she lives in another country while we sit together in the b...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 0 likes

Daughter NOT accepted with her email --

Incorrect username or password. that is what my daughter gets when she accepts the invitiation to family account. it is NOT accepting her email address to login with. does not accept her password. I'm paying 20/month and can't add a daughter who do I...

  • Casual Listener
  • Incorrect username or password.  that is what my daughter gets when she accepts the invitiation to family account.  it is NOT accepting her email address to login with.  does not a...
  • Maxim
  • Spotify Star
  • 229 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 4 replies
  • 0 likes

My Spotify kids are now Spotify tweens - how to update account?

US - Premium family plan We've had the account for a few years, and we're ready to move our kiddos off Spotify kids, given them a "regular" account, but put on the explicit filter. I can't seem to find a way to do this without kicking them out and th...

  • Newbie
  • US - Premium family plan   We've had the account for a few years, and we're ready to move our kiddos off Spotify kids, given them a "regular" account, but put on the explicit filter. I can't s...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 198 Views
  • 1 replies
  • 0 likes

Can't edit my family plan

I am trying to add a family member to my family plan, but when I select the option to manage members, nothing is clickable. It's just a static list of my plan's members. I only have 4 members out of 6 in my plan so I should be able to add. I know thi...

  • Visitor
  • I am trying to add a family member to my family plan, but when I select the option to manage members, nothing is clickable. It's just a static list of my plan's members. I only have 4 members out o...
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 118 Views
  • 1 replies
  • 0 likes

Children and family plans

I just subscribed a family plan in order to my children to have their own accounts. However, Spotify doesn't allow them to create their accounts since they are children; so they can't accept the link invitation to the family plan.

  • Visitor
  • I just subscribed a family plan in order to my children to have their own accounts. However, Spotify doesn't allow them to create their accounts since they are children; so they can't accept the l...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 1 likes
  • 188 Views
  • 1 replies
  • 1 likes

I cant find my home adress and no close place, so I cant join family plan.

My daughter bought family plan and i cant find oi´ur home adress and no cloce building so I cant join our family plan.

  • Visitor
  • My daughter bought family plan and i cant find oi´ur home adress and no cloce building so I cant join our family plan.
  • Luan
  • Spotify Star
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trying to join a family plan & is telling me the addresses don't match?

I'm have tried everything I can think of, but it is continuing to tell me that the address I am entering doesn't match the one on the family plan. I am even copy pasting the exact address that was used to create the plan and it's still not letting me...

  • Visitor
  • I'm have tried everything I can think of, but it is continuing to tell me that the address I am entering doesn't match the one on the family plan. I am even copy pasting the exact address that was u...
  • lovinlisteninmusic
  • Music Fan
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got kicked from family plan and can’t get a invite back

Have been on said family plan for 3 years moved to America about a year ish ago and woke up and I’m kicked out and they can’t invite me back

  • Visitor
  • Have been on said family plan for 3 years moved to America about a year ish ago and woke up and I’m kicked out and they can’t invite me back
  • Mtxrocket455
  • Newbie
  • 1547 Views
  • 4 replies
  • 1 likes
  • 1547 Views
  • 4 replies
  • 1 likes

I give the address to join a family plan it tells me error try again later

I have been invited to join a family plan but when I try to verify the email address it just says error try again later. I have gotten this message for the last 4 days

  • Visitor
  • I have been invited to join a family plan but when I try to verify the email address it just says error try again later. I have gotten this message for the last 4 days
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification failed

My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?

  • Visitor
  • My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year! Is there any chance to restart address validation process?
  • menten
  • Newbie
  • 2536 Views
  • 11 replies
  • 2 likes
  • Premium for Family
  • 2536 Views
  • 11 replies
  • 2 likes

can't login to spotify using temporary mail(maildrop)

I used maildrop.cc to sign up for a Spotify account and bought the family plan. After using it for a while, I suddenly couldn’t log in. When I entered the correct password, it said it was incorrect. When I tried logging in without a password, it said...

  • Newbie
  • I used maildrop.cc to sign up for a Spotify account and bought the family plan. After using it for a while, I suddenly couldn’t log in. When I entered the correct password, it said it was incorrect....
  • Maxim
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 536 Views
  • 1 replies
  • 0 likes

I am not able to login to my family plan.

As soon as i click the link, it shows that i am not allowed to change family plans before 12months but i haven't changed my family plan.

  • Visitor
  • As soon as i click the link, it shows that i am not allowed to change family plans before 12months but i haven't changed my family plan.
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Issue

PlanPremium family CountryUSADevice(iPhone XOperating System(iOS 16.7.1 My Question or IssueSent a link to invite my mom. She has an account but it says her email isn’t linked to a Spotify account. It is. She has one. She was on my plan and somehow g...

  • Regular
  •   Plan Premium family  Country USA Device (iPhone X Operating System (iOS 16.7.1   My Question or Issue Sent a link to invite my mom. She has an account but it says her e...
  • Maxim
  • Spotify Star
  • 446 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 446 Views
  • 3 replies
  • 0 likes

One of my family members didn’t receive email to confirm the address.

Is there any method to send the email again? It’s been 3 days but she still doesn’t see any email in her mailbox. She has checked the junk box but nothing.

  • Visitor
  • Is there any method to send the email again? It’s been 3 days but she still doesn’t see any email in her mailbox. She has checked the junk box but nothing.
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona el link para pagar plan familiar anual

PlanPremiumPaísArgentinaDispositivoCelular Samsung y NotebookSistema operativo Mi pregunta o problemaTengo plan familiar y estaba pagando mensual. Ahora quiero empezar a pagar anualmente. Por algun motivo no me deja cambiar de plan, hace 3 días estoy...

  • Visitor
  •   Plan Premium País Argentina Dispositivo Celular Samsung y Notebook Sistema operativo     Mi pregunta o problema Tengo plan familiar y estaba pagando mensual. Ahora quiero ...
  • Maria
  • Moderator
  • 833 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 833 Views
  • 3 replies
  • 1 likes

Superuser Contribution Seu plano passará ao Premium Individual no dia 09/11/2024. A partir dessa data, os membros do seu pl

Por que o app está dizendo que meu plano familiar passará para individual? Eu não quero isso, como permanecer no familiar com meus parentes?

  • Newbie
  • Por que o app está dizendo que meu plano familiar passará para individual? Eu não quero isso, como permanecer no familiar com meus parentes?
  • Elena
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes

Change email address for Family Plan Member

PlanFamily PremiumCountryCanada My Question or IssueMy daughers account is using an email she doesn't have access too and I need to update the email address so she can access her account again as she is logged out and cannot get back in.

  • Newbie
  • Plan Family Premium Country Canada   My Question or Issue My daughers account is using an email she doesn't have access too and I need to update the email address so she can access her a...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution the button to add family members doesn't show

I'm unable to add family members. I even added the address just now and it still won't let me add members. I have spotify premium and a total of 3 slots used of the 6 allotted

  • Casual Listener
  • I'm unable to add family members. I even added the address just now and it still won't let me add members. I have spotify premium and a total of 3 slots used of the 6 allotted
  • 31ohxdjalgmeh7wsre4h
  • Visitor
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

i need to access an old family plan . I dont know user name or email

I have an old premium family plan. my 2 children are active users but I am not. I am the plan manager and want to use spotify but do not know the email or user id . I have checked my pc logs but pc has been replaced over time

  • Visitor
  • I have an old premium family plan. my 2 children are active users but I am not. I am the plan manager and want to use spotify but do not know the email or user id . I have checked my pc logs but pc h...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes