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Please see below the most popular frequently asked questions.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 154437 Views
  • 32 replies
  • 9 likes
  • 154437 Views
  • 32 replies
  • 9 likes

Family member failed to verify address - cannot rejoin family plan

PlanFamilyCountryCanada DeviceVariousOperating SystemVarious My Question or IssueOne family member who has been on my family account since Day 1 had just been switched to the "free" plan without his knowledge. We live in the same household and after ...

  • Newbie
  • Plan Family Country Canada   Device Various Operating System Various   My Question or Issue One family member who has been on my family account since Day 1 had just been s...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

I can’t remove a family member

I can’t remove a family member. For some members I see their mane and I can click them, but for two it only shows “Member of the plan” without profile pic. The two members also don’t have Spotify premium anymore.

  • Visitor
  • I can’t remove a family member. For some members I see their mane and I can click them, but for two it only shows “Member of the plan” without profile pic. The two members also don’t have Spotify p...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

How can I change plan manager for a family Premium plan

I am a plan member of a Premium Family subscription, I want to change my account to the Plan Manager or transfer the Audiobook Listening time to my account

  • Visitor
  • I am a plan member of a Premium Family subscription, I want to change my account to the Plan Manager or transfer the Audiobook Listening time to my account
  • angry-börd
  • Visitor
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Can't Join Family Plan

PlanPremiumCountrySingapore My Question or IssueI got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your addresses didn’t match. Ask the person who invited you to double-check the ad...

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue I got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your a...
  • Groovywoods
  • Visitor
  • 502 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 502 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: Changed credit card payment details and ended with wrong plan renewal

Hello there! I have the same issue, I have a family plan since ... 10 years perhaps?And since yesterday, the payment failed.I don't know why, byt there is money on the card and yet, I can't validate the payment.Per default it's on personal plan btw.I...

  • Regular
  • Hello there!   I have the same issue, I have a family plan since ... 10 years perhaps? And since yesterday, the payment failed. I don't know why, byt there is money on the card and yet, I c...
  • greg2lu
  • Regular
  • 262 Views
  • 8 replies
  • 0 likes
  • 262 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cannot play audiobooks on Connect speaker

I can confirm that I cannot play a lot of audiobooks on external 'Spotify Connect' speaker. Its only playable on my windows PC itself and all other speakers are greyed out. All works fine for regular music songs.

  • Regular
  • I can confirm that I cannot play a lot of audiobooks on external 'Spotify Connect' speaker. Its only playable on my windows PC itself and all other speakers are greyed out.  All works fine for ...
  • Wallyhk
  • Newbie
  • 320 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 320 Views
  • 3 replies
  • 2 likes

Superuser Contribution From gift card Premium to Premium for Family

Today I used a Gift Card to purchase my Premium account for 3 months. I want now to upgrade to a family plan. How can I do that?

  • Casual Listener
  • Today I used a Gift Card to purchase my Premium account for 3 months. I want now to upgrade to a family plan. How can I do that?  
  • Yordan
  • Moderator
  • 227 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 3 replies
  • 0 likes

Superuser Contribution I want to cancel spotify family and suscribe again like in 5 days (i'm the admin)

Hi! How are you doing?I'm admin in my family plan and I'm kinda frustrated with the date of payment for my monthly statements so I wanna cancel the plan, wait a few days and pay it again with my family. My concern is: if I cancel and then subscribe b...

  • Casual Listener
  • Hi! How are you doing? I'm admin in my family plan and I'm kinda frustrated with the date of payment for my monthly statements so I wanna cancel the plan, wait a few days and pay it again with my family...
  • Ivelina
  • Moderator
  • 230 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 3 replies
  • 0 likes

Do I keep purchased audiobooks if I change plans?

I have audiobooks I purchased/was given codes for by the authors. Do those remain mine if I lower my family plan to not include the free audiobook option? Do I lose anything else in the family plan that doesn't include the audiobooks?

  • Visitor
  • I have audiobooks I purchased/was given codes for by the authors. Do those remain mine if I lower my family plan to not include the free audiobook option? Do I lose anything else in the family plan t...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Problemas con Plan Familiar Premium

Tengo un problema, me uní al plan familiar con una invitación y en mi cuenta me aparece que tengo el plan familiar, pero en la aplicación me sigue apareciendo que no es premium

  • Visitor
  • Tengo un problema, me uní al plan familiar con una invitación y en mi cuenta me aparece que tengo el plan familiar, pero en la aplicación me sigue apareciendo que no es premium 
  • Elena
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

i want to purchase premium famiy pack for 12 months after i complete this pack

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Please remove the 12 month wait so that my wife can join our family plan.

Before you reply with a canned response…No, I will NOT create a new account for my wife and ‘transfer’ her data. (I cannot believe that that’s the only suggested workaround from Spotify’s tech support… does no one there see the irony in this?!)I know...

  • Newbie
  • ...upport… does no one there see the irony in this?!) I know it is actually possible, so can you please remove the flag on my wife’s Google account so that she can join our family plan? I will provide a...
  • Bamitcham
  • Newbie
  • 897 Views
  • 5 replies
  • 4 likes
  • 897 Views
  • 5 replies
  • 4 likes

Solved!!Superuser Contribution Adding members to Premium Family - address problem

   I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the system does not recognize our addresses as being the same, a...

CEED8001-BF70-4217-8199-6C8859669CE5.png
  • Newbie
  •    I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the s...
  • dch2
  • Visitor
  • 7354 Views
  • 11 replies
  • 2 likes
  • Premium for Family
  • 7354 Views
  • 11 replies
  • 2 likes

My wife was banned from my premium account

PlanFree/PremiumCountryFrance My Question or IssueMy wife was banned from my premium account as she did not reply to a verification email received in the spam box. How can I solve this?Else I move to a Solo plan

  • Visitor
  •   Plan Free/Premium Country France     My Question or Issue My wife was banned from my premium account as she did not reply to a verification email received in the spam box. Ho...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 156 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family Plan Advertisements

PlanPremiumCountryUSADeviceiPad 11Operating SystemiOS My Question or Issue2/6 premium accounts are being used in my premium family plan. One account that is using the premium account is receiving advertisements on all stations. This is not limited to...

  • Newbie
  •   Plan Premium Country USA Device iPad 11 Operating System iOS   My Question or Issue 2/6 premium accounts are being used in my premium family plan. One account that is using t...
  • Susan_GP
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have to verify my address but i have not received the email

My family plan owner told me that they had received an email that I had received an email, in which there were instructions for verifying the family plan address, but I have NOT received any email, and now I have 7 days to verify, or i will be put in...

  • Casual Listener
  • My family plan owner told me that they had received an email that I had received an email, in which there were instructions for verifying the family plan address, but I have NOT received any email, a...
  • AlejaR
  • Moderator
  • 315 Views
  • 5 replies
  • 0 likes
  • 315 Views
  • 5 replies
  • 0 likes

Superuser Contribution No llegaron los correos de verificación de domicilio a mis familiares.

Me llegó la notificación de que mis familiares tenían que verificar su dirección para el.plan familiar, pero a dos de ellos no les llegó el correo. A uno de ellos solo le llegó notificando la expulsión del plan.

  • Visitor
  • Me llegó la notificación de que mis familiares tenían que verificar su dirección para el.plan familiar, pero a dos de ellos no les llegó el correo. A uno de ellos solo le llegó notificando la expulsi...
  • golgafrinchyahoo
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution too late confirming my adress for Family Premium

I was late confirming my address for my husband's Spotify Premium Family account. Now I no longer have access to the family account and am I not allowed to become a member for a year? That seems like a severe penalty to me. Can I somehow still partic...

  • Visitor
  • I was late confirming my address for my husband's Spotify Premium Family account. Now I no longer have access to the family account and am I not allowed to become a member for a year? That seems l...
  • OscarDC
  • Moderator
  • 340 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 340 Views
  • 2 replies
  • 1 likes

Superuser Contribution Buiten Family plan gezet, maar is niet de bedoeling

Recent is het adres van ons Family Plan gewijzigd. Echter, nu is mijn Premium account omgezet naar Free, daar het adres niet meer klopte. Het nieuwe adres is echter nog steeds van toepassing, dus ik weet niet hoe ik dit aanpas en weer kan aansluiten ...

  • Visitor
  • Recent is het adres van ons Family Plan gewijzigd. Echter, nu is mijn Premium account omgezet naar Free, daar het adres niet meer klopte. Het nieuwe adres is echter nog steeds van toepassing, dus i...
  • OscarDC
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 1 replies
  • 0 likes

Premium account

PlanPremiumCountryHolland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI found out that the address was not correct for our account so I changed it to our actual ...

  • Visitor
  • ...ack on? I am just getting notices that they are thrown off and they are getting notices that they cannot be part of it for 12 months even though im paying family account fees. This is ridiculous. I n...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 1 replies
  • 0 likes