Spotify Kids favorites-songs keep disappearing

[Kmc916]

• Plan

Premium Family

Country

USA

Device

Samsung Galaxy s21

Operating System

Android 

My Question or Issue

I pay for the family plan so that my kids can listen to music with a little independence and my account preferences don't get thrown off by their songs. However, my son had a long list of songs that he had "liked" in his favorites Playlist and about 2 weeks ago they were all gone. He was really upset but he started collecting more songs in his favorites again and then a couple days later they disappeared too. It happens about every other day now. It's really frustrating. Does anyone know what's going on?

[Dian]

Hey @Kmc916,

Thanks for posting in the Community.

Could you check if the Kids app is set as an exception in the battery/memory optimization settings on the device the app is on? Here is a collection of steps for different manufacturers.

Let us know how that went,

Cheers!