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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryCanadaMy Question or IssueHey team, I recently had one of my roommates living with me say he got an email to verify his address, when he typed in what should we our address, it's tell him that it doesn't match what's on our family a...
I have sent the invite to my daughter, but she is unable to join my family. I had removed her and am trying to add her back. She has a gmail account. She can sign into the app where she is a free member, but can't sign in to the spotify account websi...
My son was previously on my family plan and when i have tried to invite him back i am getting an error saying "We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months." Is the...
PlanFamily PlanCountryPhilippinesDeviceHead of the Family - Galaxy A70Operating SystemAndroid My Question or IssueI availed the Family Plan since Year 2021, the problem right now is i cant change according to the current address (), it prompts an err...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I went to "Manage members" but that link only shows the members. I can neither remove nor add any members.
the plan manager was under my high school email and i do not have access to that email anymore and i need to add people to my plan but i cannot log into my account nor the email to reset the password.
I subscribed for a family plan with my sister and she received an email from spotify that the family plan got canceled. I checked my account because im the one managing and it shows that the family plan is still on. Later that day she received anothe...
PlanPremium familyCountryNew caledoniaDevicesamsung, oneplus, asusOperating SystemAndroid 11, windows 10, ubuntu 22.04 My Question or IssueSpotify asks for a home address but I can't provide my address.My location is “Route des vignerons, Mont Mou, P...
PlanFree/PremiumCountryFRDevice(iPhone 13, PC)Operating System(iOS 17.5.1, Windows 10) My Question or IssueBonjour,J'ai été éjectée de l'abonnement Family de mon frère il y a quelques jours et me retrouve avec un compte free.Il n'a pas fait de modifi...
PlanPremiumCountryUnited KingdomDeviceGoogle Pixel 6 ProOperating SystemWindows 11 My Question or IssueI have just cancelled the premium I was receiving through my phone plan and purchased Duo to share with a family member, we live in a fairly isolat...
I recently canceled my premium family subscription and tried to join my step-dad's plan, but after I would put in the correct address I would get an error message that would tell me to try again. my premium family is active for another two days (then...
PlanPremiumCountryFinlandOperating SystemAndroid My Question or Issue: Our child is using Spotify on our Family premium. We would like for her to be able to listen to music while we do not want her constantly watching screen (i.e podcast videos). Jus...
PLanFamily PremiumCanada DeviceIrrelevantOperating SystemIrrelevant My Question or IssueWhat is the proper procedure to leave my family plan ( I am just a member not the owner) so that I may start up my own personal individual subscription service?
I signed up for Premium Family but still hear three ads every few songs
Hi, My premium family account was suspended because i had to update my payment information with a new credit card. When i updated to the new card and reactivated my account, it subscribed me to a default solo premium account with no sign of my family...
My daughters spend 50% of their time with me, 50% with their dad. They are on his family spotify membership and I have recently set up a new family membership - can they join both? Will they have to use different email addresses for each one? Thank y...
PlanPremiumCountryUnited StatesDeviceiPod TouchOperating SystemiOS 15.7.8 My Question or IssueI am trying to add an additional account to my Premium plan. It is a Kids Spotify account. This will be the second Kids Spotify user that is on my account. ...
we’re on family plan, our child is 4 and does not have a phone, I as plan manager have the kids app which I play songs off for my daughter, we can’t work out how to get the kids app with our daughter’s profile onto my partner’s phone (she is a plan m...
Hello, I subscribed to the Duo plan last month.Can I now join a Family plan created by someone else? When I accept the invite and confirm the address, I alway get an "Error, try again later" message. Thanks in advance.