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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72948 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88634 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70360 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203402 Views
265 replies
33 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a family plan, the payment failed for some days. It got downgraded to basic plan. Just ...
...family plan, the payment failed for some days. It got downgraded to basic plan. Just updated the payment method when will I get the family plan again? I need it 😄
Spotify Star
310 Views
1 replies
0 likes
me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses
me uni a un plan familiar pero no lo pagaron y la suscripción se acabo, intente unirme a mi antiguo plan familiar pero me dice que tengo que esperar 12 meses
Moderator
2554 Views
5 replies
0 likes
Hi, just updated to Spotify Family. Was very disappointed that we had to use the Spotify kids app for our 9-year old, since it is not possible to create playlists. I understand that the content is curated, which is understandable. But why is it not p...
Hi, just updated to Spotify Family. Was very disappointed that we had to use the Spotify kids app for our 9-year old, since it is not possible to create playlists. I understand that the content is c...
Newbie
10518 Views
9 replies
29 likes
I have toggled off the explicit content on one of the users in my family plan, and it keeps switching back on. This has happened 20+ times. Is there a glitch? I am on a desktop.
I have toggled off the explicit content on one of the users in my family plan, and it keeps switching back on. This has happened 20+ times. Is there a glitch? I am on a desktop.
Moderator
212 Views
1 replies
0 likes
I am the program manager with a family subscription to Spotify Premium. When using the online music player (Windows machine, Chrome browser), I am unable to filter out explicit content for the content I listen to. I can enable content filtering for m...
I am the program manager with a family subscription to Spotify Premium. When using the online music player (Windows machine, Chrome browser), I am unable to filter out explicit content for the c...
Visitor
958 Views
2 replies
0 likes
PlanPremiumCountryGermanyDevice(iPhone 15)Operating System(iOS 18.5) My Question or IssueHi,unfortunately, I cannot log into my Spotify Kids account any longer, issue exists for 3 days now. I've tried to reinstall the app but nothing works. Thanks fo...
Plan Premium Country Germany Device (iPhone 15) Operating System (iOS 18.5) My Question or Issue Hi, unfortunately, I cannot log into my Spotify Kids account any longer, issue exist...
Spotify Star
370 Views
3 replies
0 likes
What if my premium duo member goes abroad for work or studies for a few months, will he be able to access the account as normal?
What if my premium duo member goes abroad for work or studies for a few months, will he be able to access the account as normal?
Spotify Star
194 Views
1 replies
0 likes
I followed the link to the "Family hub" at https://www.spotify.com/us/account/family/ The next instruction says to click on the profile to select filter content, but the only option under the profiles is to remove from plan.
I followed the link to the "Family hub" at https://www.spotify.com/us/account/family/ The next instruction says to click on the profile to select filter content, but the only option under the p...
Visitor
2974 Views
3 replies
1 likes
Plan/PremiumCountryBelgiumDeviceiphone 13 ProOperating SystemiOS 10 My Question or IssueSo my family plan was recently stopped because we missed a payment, and my boyfriend vaguely recalls a member being on our plan that we haven’t spoken to in years...
Plan /Premium Country Belgium Device iphone 13 Pro Operating System iOS 10 My Question or Issue So my family plan was recently stopped because we missed a payment, and my boyfriend v...
Spotify Star
285 Views
1 replies
0 likes
PlanPremium Family CountryGermany My Question or Issue Dear all, When my Premium Family Account expired I mistakenly used the wrong account to extend the family membership. Now I cannot add all existing family accounts due to the 12 months block. I w...
Plan Premium Family Country Germany My Question or Issue Dear all, When my Premium Family Account expired I mistakenly used the wrong account to e...
Spotify Star
388 Views
1 replies
0 likes
PlanFamilyCountryUSDevice(iPhone 13, Samsung Galaxy S24 Ultra)Operating System(iOS 17, Android 15) My Question or IssueI am the plan manager on our family plan. I can access audio books available through premium. When my wife or son tries to do the s...
Plan Family Country US Device (iPhone 13, Samsung Galaxy S24 Ultra) Operating System (iOS 17, Android 15) My Question or Issue I am the plan manager on our family plan. I can a...
Spotify Star
244 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceIPHONE 11 & iPad Operating System(iOS 10 My Question or IssueSpotify kids is not showing shared playlist
Plan Premium Country US Device IPHONE 11 & iPad Operating System (iOS 10 My Question or Issue Spotify kids is not showing shared playlist
Spotify Star
452 Views
3 replies
0 likes
PlanPremium Family CountryDenmark DeviceiPhone 15, iPad Air M3 Operating SystemiOS My Question or IssueHi, I've added accounts for my children ages 8 and 5.However, when I log into Spotify with their accounts I am unable to browse, or search for, pod...
Plan Premium Family Country Denmark Device iPhone 15, iPad Air M3 Operating System iOS My Question or Issue Hi, I've added accounts for my c...
Spotify Star
286 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
166 Views
1 replies
0 likes
I've tried on different devices, different browser, tried every part of my address. Can't find any addresses in my village or nearby town.
I've tried on different devices, different browser, tried every part of my address. Can't find any addresses in my village or nearby town.
Visitor
1193 Views
7 replies
2 likes
My parents wanted to use their old phone just for music.I've got a family premium account, and they already use one of the sub-accounts on their current phone.I was hoping to add that same sub-account to their old phone too, so they could use it on b...
My parents wanted to use their old phone just for music. I've got a family premium account, and they already use one of the sub-accounts on their current phone. I was hoping to add that same sub-a...
Moderator
220 Views
1 replies
0 likes
Hello there,I just bought two android tablets for our kids and installed Spotify Kids on both. For each of them I created an own Spotify Kids Account. The older got the 6-12 playlist, the younger one the 0-6. I can see them on my family owner account...
...ne the 0-6. I can see them on my family owner account, everything looks fine. However, the younger kid can switch to the account of the older brother just by selecting it. They go to the "Who is u...
Visitor
3295 Views
13 replies
3 likes
PlanPremium IndividualCountryGermany DE My Question or IssueI found no information what happens when I switch my account to a Family Maintainer Account?At the moment my german spotify individual account is topped up a balance that is enough for about...
Plan Premium Individual Country Germany DE My Question or Issue I found no information what happens when I switch my account to a Family Maintainer Account? At the moment my g...
Casual Listener
305 Views
2 replies
0 likes
PlanPremiumCountryCanadaMy Question or IssueHey team, I recently had one of my roommates living with me say he got an email to verify his address, when he typed in what should we our address, it's tell him that it doesn't match what's on our family a...
...ddress, it's tell him that it doesn't match what's on our family account. When I tried to go into my account to verify the address is set up correctly (I'm the main owner of the account), it's only s...
Visitor
1046 Views
4 replies
0 likes
my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?
my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same...
Visitor
20945 Views
10 replies
0 likes
