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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166358 Views
  • 32 replies
  • 9 likes
  • 166358 Views
  • 32 replies
  • 9 likes

Superuser Contribution why can't i change my country and my address?

I can see the field to change, but it is greyed out and won't let me switch to Ireland. I moved to remarry and need to switch to my husband's family account. I also tried to update my payment method to my Irish card, and it wouldn't let me. Your site...

  • Visitor
  • I can see the field to change, but it is greyed out and won't let me switch to Ireland. I moved to remarry and need to switch to my husband's family account. I also tried to update my payment m...
  • Eni
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Paid for Spotify Family - "Try Later" error message when a family member tries to join

PlanPremiumCountry - India Device - Mac, iPhone, iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen my family members click on the link to join family, after enterin...

  • Music Fan
  • ...bsp; My Question or Issue When my family members click on the link to join family, after entering the address (no address errors0, we just get a message saying "Try Later". This is going on for many h...
  • Not applicable
  • 12279 Views
  • 12 replies
  • 0 likes
  • Premium for Family
  • 12279 Views
  • 12 replies
  • 0 likes

Premium for Family plan term options

I always buy the family plan for 6 months pay once, and why is there no such option now? There is only monthly payment.

  • Casual Listener
  • I always buy the family plan for 6 months pay once, and why is there no such option now? There is only monthly payment.
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

Entering correct address but recieving: "Your Home Address Doesn't Match"

I'm UK based (country set to UK in account, before you ask!). I am a paying plan member of a Spotify Premium Family subscription and am having issues with updating my address following a family move. The Family Plan manager has informed me that I am ...

  • Visitor
  • I'm UK based (country set to UK in account, before you ask!). I am a paying plan member of a Spotify Premium Family subscription and am having issues with updating my address following a family move....
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 0 likes

Transfer Ownership

PlanPremium FamilyCountryCanadaMy Question or IssueHow can I transfer Family ownership from one account to another?

  • Visitor
  • Plan Premium Family Country Canada My Question or Issue How can I transfer Family ownership from one account to another?
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 92 Views
  • 1 replies
  • 0 likes

We had a family premium account but my mom changed her credit card

So now it cut us out completly how can I just change the card and have everything back without subscribing one more time

  • Visitor
  • So now it cut us out completly how can I just change the card and have everything back without subscribing one more time
  • ribezaz
  • Spotify Star
  • 113 Views
  • 1 replies
  • 1 likes
  • 113 Views
  • 1 replies
  • 1 likes

My wife has been suddenly removed from our family plan and she can't rejoin

My wife has been suddenly removed from our family plan, when I sent her a link to rejoin it says. "We couldn't confirm that you live with the plan manager for this plan. You can join someone else's plan again in 12 months"How do I navigate this error...

  • Visitor
  • My wife has been suddenly removed from our family plan, when I sent her a link to rejoin it says. "We couldn't confirm that you live with the plan manager for this plan. You can join someone e...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Premium Family 12 months rejoin error

Hi Team, Our Spotify Premium Family plan got over yesterday. I am trying to join the new Premium Family plan started by the plan manager but on clicking the invite link I get the following error:You can’t join this planYou can join someone else’s Pre...

  • Casual Listener
  • Hi Team,   Our Spotify Premium Family plan got over yesterday. I am trying to join the new Premium Family plan started by the plan manager but on clicking the invite link I get the following e...
  • helloaby
  • Casual Listener
  • 1180 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1180 Views
  • 3 replies
  • 0 likes

Premium Family and Address issues

I am the manager of a premium family plan and I have added my two daughters to the plan. I tried adding my husband so I sent the link to him and it just would not let him join our plan. He lives in the same house with us, obviously, and it said that ...

  • Casual Listener
  • I am the manager of a premium family plan and I have added my two daughters to the plan. I tried adding my husband so I sent the link to him and it just would not let him join our plan. He lives in t...
  • Maxim
  • Spotify Star
  • 113 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 113 Views
  • 2 replies
  • 0 likes

Help Calculating Spotify Subscription Discounts

Hi everyone, I’ve been considering switching to a Premium Family plan, but I’m trying to work out if it’s truly cost-effective for my household. When comparing it to individual subscriptions, I want to calculate the exact percentage savings, especial...

  • Newbie
  • Hi everyone, I’ve been considering switching to a Premium Family plan, but I’m trying to work out if it’s truly cost-effective for my household. When comparing it to individual subscriptions, I w...
  • Luan
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 1 replies
  • 0 likes

Family Premium

PlanPremiumCountryEgyptMy Question or Issuei was a member in spotify family premium and the manger changed the address for things he want to do and after it automatically spotify kicked me out the plan and after it the manger send me a invention and ...

WhatsApp Image 2024-11-29 at 6.31.33 AM.jpeg
  • Newbie
  • Plan Premium Country Egypt My Question or Issue i was a member in spotify family premium and the manger changed the address for things he want to do and after it automatically spotify kicked m...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

Premium Family plan devices used

PlanPremium FamilyCountryPhilippinesDeviceiPhone 16 pro max, MacBook Air M1My Question or IssueI have a premium family plan. Can I see the devices being used by my family members?

  • Newbie
  • Plan Premium Family Country Philippines Device iPhone 16 pro max, MacBook Air M1 My Question or Issue I have a premium family plan. Can I see the devices being used by my family members? 
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have adds on spotify premium

PlanPremiumCountryFranceDeviceall devicesOperating Systemall systems My Question or IssueI have adds on my spotify premium. There are music adds like check out the new ed sheran album!. I don't care. I pay for no adds, so just disable adds please!!

  • Regular
  • Plan Premium Country France Device all devices Operating System all systems   My Question or Issue I have adds on my spotify premium. There are music adds like check out the new ed she...
  • Morré
  • Regular
  • 477 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 477 Views
  • 5 replies
  • 0 likes

Superuser Contribution Block explicit podcasts in search results

My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. However, he's getting constantly bombarded with podcas...

  • Casual Listener
  • My son uses Spotify on our family plan. Since the kids Spotify is aimed at toddlers and doesn't allow him to play any of the songs he likes, he uses a normal account with explicit songs disabled. H...
  • 1amJessyJ
  • Visitor
  • 3140 Views
  • 14 replies
  • 2 likes
  • 3140 Views
  • 14 replies
  • 2 likes

Criei um plano família e minha filha nao consegue acessar.

Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"

  • Visitor
  • Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"
  • Maira_G
  • Newbie
  • 584 Views
  • 2 replies
  • 1 likes
  • 584 Views
  • 2 replies
  • 1 likes

removido do plano

recebi um e-mail informando que fui removida do plano, minha mãe que é administradora do plano falou que deslogou tudo do celular dela, provavelmente tentaram hackear ela. Ela assinou novamente, pagou novamente (tinha pago recentemente), quando me en...

  • Visitor
  • recebi um e-mail informando que fui removida do plano, minha mãe que é administradora do plano falou que deslogou tudo do celular dela, provavelmente tentaram hackear ela. Ela assinou novamente, pago...
  • 19 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 19 Views
  • 0 replies
  • 0 likes

Missing Premium features for everyone on my premium family plan except me

I'm missing Premium features for everyone on my premium family plan except me. How do I fix this? Why is it this way?

  • Casual Listener
  • I'm missing Premium features for everyone on my premium family plan except me. How do I fix this? Why is it this way? 
  • Maxim
  • Spotify Star
  • 225 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 3 replies
  • 0 likes

Superuser Contribution Email already taken

Hi!I'm in the UK. Using Spotify on My computer and on my phone..I need to confirm my email address, I'm on someone's family plan.The problem is that the email address of my account is a yahoo one where they have deleted all emails in my account.So I ...

  • Visitor
  • Hi! I'm in the UK. Using Spotify on My computer and on my phone.. I need to confirm my email address, I'm on someone's family plan. The problem is that the email address of my account is a y...
  • Not applicable
  • 568 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 568 Views
  • 4 replies
  • 0 likes