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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71922 Views
  • 32 replies
  • 5 likes
  • 71922 Views
  • 32 replies
  • 5 likes

Recover family account member

I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get her back onto the Family account for obvious reasons - ...

  • Newbie
  • I have had my kids on Family accounts for a while. For reasons and by methods I don't know, my daughter now seems to have her own free account using the only email address she has. I want to get h...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not working for all family members

PlanPremiumDevicePC, Laptop, Mobile PhoneOperating SystemWin10, Unix, Android Hi, we have issues with spotify connect and it seems to be a problem with the accounts inside the family plan. We have quite a few devices that we are using but it seems im...

  • Newbie
  • ...nside the family plan. We have quite a few devices that we are using but it seems impossible to get them all listed in spotify connect. So our main problem is that we can't connect from any account, on t...
  • Kiril
  • Moderator
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of Familiy Mix not included and cant see/use Family Mix Playlist

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11Spotify App Version8.6.88.1104 My Question or IssueI have included 5 members into a Family Plan wich i am admin. But one of this members cant get included into Family Mix ...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S10 Plus Operating System Android 11 Spotify App Version 8.6.88.1104   My Question or Issue I have included 5 members into a Family...
  • Jeremy
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get multiple Alexa's to play from different Spotify A/C's

PlanPremiumCountryIreland We have a Spotify Premium Account with 4 individual users.Each one of us has an individual Alexa speaker in our respective bedroom (Every Alexa was purchased using the same Amazon account, and so they are all registered to t...

  • Newbie
  • ...lexa?   Using the search function on here I have seen people advise users to set up an Amazon family account and so I have also tried this but it still does not work. Is there an additional step w...
  • Jeremy
  • Moderator
  • 1188 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription Premium Family Issues - PT

I have subscribed Premium Family on the 31 st December. I am not able to invite members from the app. The members I invited after subscription can not validate address. I can see I am Premium in the App... When I log in the Spotify web page it says t...

  • Casual Listener
  • I have subscribed Premium Family on the 31 st December. I am not able to invite members from the app. The members I invited after subscription can not validate address. I can see I am Premium in t...
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 274 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family manager quitting and others starting a new subscription - will they be charged twice?

PlanPremium FamilyCountryHong Kong S.A.R. My Question or IssueI am the manager of a current family plan and I want to quit the plan. I understand that the family manager role cannot be transferred so I have to cancel the plan and let another user sta...

  • Casual Listener
  • Plan Premium Family Country Hong Kong S.A.R.   My Question or Issue I am the manager of a current family plan and I want to quit the plan. I understand that the family manager role c...
  • fhfuih
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 2 replies
  • 0 likes

Family plan with three gift cards

I’m a mom and I have have three kids- each with a Spotify account and gift cards. The kids got these gift cards at christmas. Can i create a family account, invite all the kids, and their gift cards transferred to the family account (the workaround I...

  • Newbie
  • I’m a mom and I have have three kids- each with a Spotify account and gift cards.  The kids got these gift cards at christmas.  Can i create a family account, invite all the kids, and t...
  • Maxim
  • Spotify Star
  • 208 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 208 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family für meine Kinder

Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9. Klässler eher nicht. Irgendwelche Ideen, was ich tu...

  • Casual Listener
  • Ich habe Premium Family abgeschlossen damit meine Kinder 12 und 14 selbst Musik hören können. Nun habe ich Probleme sie zu registrieren. Spotify Kids mag für Grundschüler geeignet sein für 7. Und 9....
  • Jeremy
  • Moderator
  • 289 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 289 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't join Premium Family Plan

My Question or Issue I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later". I've had premium individual and premium duo during the year and I already canc...

  • Newbie
  •   My Question or Issue   I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later".   I...
  • IanMM
  • Newbie
  • 1207 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 1207 Views
  • 4 replies
  • 1 likes

Superuser Contribution Premium Family issues

Hi,I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also invite my husband to join and the web version says fami...

  • Casual Listener
  • Hi, I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also i...
  • Alex
  • Moderator
  • 314 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 3 replies
  • 0 likes

Superuser Contribution Two family members playing different songs in same house at same time

I will try to keep this as simple as possible. I want to achieve using premium family; 1) Adult plays a song in one room in the house using an Alexa echo device2) Child plays ANOTHER song at the same time in the same house on another Alexa echo devic...

  • Newbie
  • I will try to keep this as simple as possible.   I want to achieve using premium family;   1) Adult plays a song in one room in the house using an Alexa echo device 2) Child plays A...
  • brentvw123
  • Newbie
  • 301 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 301 Views
  • 2 replies
  • 0 likes

Solved!! Can I transfer my account from my Family account without having to create a whole new account?

I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then create a new family account with my wife, she’s on he...

  • Casual Listener
  • I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then c...
  • Emilia_8
  • Spotify Star
  • 1054 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1054 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Files Not Syncing

I'm currently on a premium family plan. I have used ever method and fix to attempt to sync my local files from my desktop to my iPhone but nothing has worked. Local network access is enabled on iPhone, as well as local files within the app and same w...

  • Newbie
  • I'm currently on a premium family plan. I have used ever method and fix to attempt to sync my local files from my desktop to my iPhone but nothing has worked. Local network access is enabled on i...
  • CarlosE
  • Moderator
  • 1404 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1404 Views
  • 3 replies
  • 0 likes

Superuser Contribution moving with a spotify premium account from the UK

PlanPremiumCountryUK -> SloveniaDeviceseveralOperating SystemseveralMy Question or IssueI have a premium family account in the UK and am moving with my family to Slovenia. I would like to change countries on my account but am worried about losing fav...

  • Newbie
  • Plan Premium Country UK -> Slovenia Device several Operating System several My Question or Issue I have a premium family account in the UK and am moving with my family to Slovenia. I w...
  • Jeremy
  • Moderator
  • 164 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Manager's Family Mix restricted to Manager only (other Family Mix members NOT appearing)

PlanPremium Family CountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 11 My Question or IssueI have 4 other Family members who are using the Family Mix (and can easily manage their Family Mix by adding or removing the titles from any other ...

  • Casual Listener
  • Plan Premium Family  Country France Device Samsung Galaxy S10 Operating System Android 11   My Question or Issue I have 4 other Family members who are using the Family Mix (and c...
  • MafeG
  • Moderator
  • 237 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 3 replies
  • 0 likes

We have already paid for family premium but i cant join because i have had another family plan l ago

PlanFree/PremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have already paid for family premium but i cant join because i have had another famil...

  • Newbie
  • ...ave already paid for family premium but i cant join because i have had another family plan l ago. Can you please fix this issue. Proof that ive paid is in the attachments.
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 248 Views
  • 1 replies
  • 0 likes

Premium Family for split households

PlanDuo to FamilyCountryNZMy Question or Issue I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well. Due to custody arrangements, she only lives "under my roof" part time. Can she be part of the Premi...

  • Newbie
  • Plan Duo to Family Country NZ My Question or Issue   I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well.    Due to custody a...
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 0 likes

Premium Family - if I invite a family member, will they keep their playlists from their own acct?

I want to start a Premium Family account, and invite my husband and son. My husband already has his own Premium account, so if I invite him will he keep all his playlists?

  • Newbie
  • I want to start a Premium Family account, and invite my husband and son.  My husband already has his own Premium account, so if I invite him will he keep all his playlists?  
  • TreyAnastasio
  • Spotify Star
  • 714 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 714 Views
  • 1 replies
  • 0 likes

Solved!! Premium for family to student

PlanPremium Family CountryNetherlands Device(iPhone XR, Mac M1)Operating System(iOS 15.1, macOS Big Sur) My Question or IssueHi everyone, so right now I’m on my family’s spotify premium plan that we started in GB 4 years ago. My parents want to switc...

  • Casual Listener
  • Plan Premium Family  Country Netherlands  Device (iPhone XR, Mac M1) Operating System (iOS 15.1, macOS Big Sur)   My Question or Issue Hi everyone, so right now I’m on my family...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay won't stop, even when it's turned off

PlanPremium FamilyCountryUSADevice(iPhone 12, Macbook Pro 2018)Operating System(iOS 15.1.1, BigSur) I have Autoplay turned off in Preferences both on my phone and desktop, but Spotify continues to autoplay songs on my profile. I've tried turning Auto...

  • Regular
  • Plan Premium Family Country USA Device (iPhone 12, Macbook Pro 2018) Operating System (iOS 15.1.1, BigSur)   I have Autoplay turned off in Preferences both on my phone and desktop, b...
  • Alex
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 1 replies
  • 0 likes