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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131157 Views
  • 32 replies
  • 8 likes
  • 131157 Views
  • 32 replies
  • 8 likes

Superuser Contribution Re: Upgrade two duos to family plan

Hi !! I´m Santiago, I have Duo subscription for 6 months, this is the 1st one, but I wanna go 4 Family plan now, is there a way to avoid wait the 6 months ??

  • Visitor
  • Hi !! I´m Santiago, I have Duo subscription for 6 months, this is the 1st one, but I wanna go 4 Family plan now, is there a way to avoid wait the 6 months ??  
  • Elena
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Family Premium Address no longer appearing.

Basically, we used Amalsad Railway Station as the address for our family plan, as it was the closest major location. I want to add my brother, but it does not show up when prompted to enter an address. I used the exact address and even the one listed...

  • Casual Listener
  • Basically, we used Amalsad Railway Station as the address for our family plan, as it was the closest major location. I want to add my brother, but it does not show up when prompted to enter an a...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: "You need to live at the same address."

Hi there, I am having the same issue here. My credit card is from a bank in France, and I live in Portugal; my credit card address is set to Portugal, but I still cannot change the country. How is this? Why are you using the country where the card is...

  • Casual Listener
  • ...How is this?   Why are you using the country where the card is issued? And not the address associated with it?   I bought a family premium membership, and nobody in my family can join d...
  • Eni
  • Moderator
  • 236 Views
  • 5 replies
  • 0 likes
  • 236 Views
  • 5 replies
  • 0 likes

Solved!! Upgrade two duos to family plan

Hi.My sister and me are subscribers of two duo plan.Now we live toghether and we'd like to upgrade to one family plan along with our partners.Is it possible? I think yes, of course.Which is the correct procedure to do that?Thanks

  • Casual Listener
  • Hi. My sister and me are subscribers of two duo plan. Now we live toghether and we'd like to upgrade to one family plan along with our partners. Is it possible? I think yes, of course. Which is t...
  • Maxim
  • Spotify Star
  • 150 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switch from Duo to Family

I have a Duo subscription that I share with my son. Now, I would like to switch to Family Premium and include another child and my partner. My question is: will the playlists (both mine and the ones my son has on the current Duo account) be deleted? ...

  • Casual Listener
  • I have a Duo subscription that I share with my son. Now, I would like to switch to Family Premium and include another child and my partner. My question is: will the playlists (both mine and the o...
  • Maria
  • Moderator
  • 612 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 612 Views
  • 3 replies
  • 0 likes

Premium Family - family members not able to accept invitation using own login

PlanFree/PremiumCountry - Australia DeviceIphone 14Operating SystemiOS Version 17.3My Question or IssueI have a Premium Family subscription with 6 members in my family. Everyone has their OWN Spotify login details. When they receive the invitation th...

  • Casual Listener
  • Plan Free/Premium Country - Australia   Device Iphone 14 Operating System iOS Version 17.3 My Question or Issue I have a Premium Family subscription with 6 members in my family.  E...
  • Maxim
  • Spotify Star
  • 296 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 296 Views
  • 6 replies
  • 0 likes

Why my sister and my brother can’t join to my family account?

We have old account but we close it and i made my family account and invite them but they recept a massage said that they can’t join for 12 months

  • Visitor
  • We have old account but we close it and i made my family account and invite them but they recept a massage said that they can’t join for 12 months
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque con premium no podemos escuchar cada uno lo que quiere en su movil?

Tenemos premium peor cuando nos conectamos dos personas tenemos q escuchar lo mismo, no podemos poner cada uno lo que quiere

  • Visitor
  • Tenemos premium peor cuando nos conectamos dos personas tenemos q escuchar lo mismo, no podemos poner cada uno lo que quiere
  • Kiril
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invite Family member

I got an Invite for our Family Account but when i Open the link it Tells me that the side was not been found how can i solve this ? thank you

  • Visitor
  • I got an Invite for our Family Account  but when i Open the link it Tells me that the side was not been found    how can i solve this ?  thank you   
  • Kiril
  • Moderator
  • 127 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 2 replies
  • 0 likes

Superuser Contribution FAMILY PER MEMBRI NON CONVIVENTI

E' POSSIBILE UTILIZZARE UN ACCOUNT PREMIUM FAMILY PER UTENTI CHE NON CONVIVONO ALLO STESSO INDIRIZZO, COME AD ESEMPIO DEGLI AMICI?GRAZIE.

  • Visitor
  • E' POSSIBILE UTILIZZARE UN ACCOUNT PREMIUM FAMILY PER UTENTI CHE NON CONVIVONO ALLO STESSO INDIRIZZO, COME AD ESEMPIO DEGLI AMICI? GRAZIE.
  • Elena
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your addresses didn’t match

Getting sick of this. Now have to rewrite this, Spotify severely restricts number of characters used. Tried to add brother as member. Keeps stating 'Your addresses didn’t match' which is rubbish. Put in exact address and while physically at the addre...

  • Casual Listener
  • Getting sick of this. Now have to rewrite this, Spotify severely restricts number of characters used. Tried to add brother as member. Keeps stating 'Your addresses didn’t match' which is rubbish. Put...
  • Kiril
  • Moderator
  • 118 Views
  • 2 replies
  • 0 likes
  • 118 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to delete family member, unable to cancel family plan

A family member used the wrong facebook account to accept the family invite and now I can't delete that family member to fix it. I tried downgrading my plan to Premium, but it won't remove them right away - we have to wait 11 more days. Why can't we ...

  • Newbie
  • A family member used the wrong facebook account to accept the family invite and now I can't delete that family member to fix it.   I tried downgrading my plan to Premium, but it won't remove t...
  • Maria
  • Moderator
  • 3188 Views
  • 14 replies
  • 3 likes
  • 3188 Views
  • 14 replies
  • 3 likes

Premium Family - neutraler Account für Alexa einrichten?

PlanPremium FamilyCountryDEDeviceAmazon Echo----------------Hallo, wir sind von Amazon Music Family nun neu auf Spotify Family umgestiegen.Das hat alles sehr gut funktioniert ich als Hauptanwender und Frau und Söhne als Familienmitglieder.Mein Accoun...

  • Newbie
  • Plan Premium Family Country DE Device Amazon Echo ---------------- Hallo,  wir sind von Amazon Music Family nun neu auf Spotify Family umgestiegen. Das hat alles sehr gut funktioniert i...
  • BoomerUser
  • Visitor
  • 23924 Views
  • 17 replies
  • 2 likes
  • Premium for Family
  • 23924 Views
  • 17 replies
  • 2 likes

Superuser Contribution Could I get some log when family member changes?

PlanPremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanna know when certain users joined or leave my family. Is it possible?

  • Casual Listener
  • ...now when certain users joined or leave my family. Is it possible?
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 89 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 2 echo dots, 2 accounts in family plan, only one at a time will play

Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...

  • Casual Listener
  • Family plan Multiple accounts: me, wife, kid1, kid2, kid3, kid4 2 echo dots   I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones.   &n...
  • Vasil
  • Moderator
  • 414 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 414 Views
  • 6 replies
  • 1 likes

New member to family plan error message

PlanFamily premiumCountryUKDevice(iPhone 14Operating System(iOS My Question or IssueMy brother has sent me the link to join his family plan, I followed the link, added our address but an error message just keeps showing - “There was a problem. Please...

  • Newbie
  •   Plan Family premium Country UK Device (iPhone 14 Operating System (iOS   My Question or Issue My brother has sent me the link to join his family plan, I followed the link, a...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Zahlung - Family Premium Account über Mobilfunkanbieter

Ich möchte gerne über meinen Mobilfunkanbieter mein Abo bezahlen. Diese Option ist nicht aufgelistet beim Family Premium Account. Allerdings beim Duo Account schon. Warum? Gibt es eine andere Möglichkeit, bei der ich selber das Geld überweisen kann s...

  • Visitor
  • Ich möchte gerne über meinen Mobilfunkanbieter mein Abo bezahlen. Diese Option ist nicht aufgelistet beim Family Premium Account. Allerdings beim Duo Account schon. Warum? Gibt es eine andere M...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

from premium duo to premium familly, do we lose our playlists ?

if i change from premium duo to premium familly, is each member of the old premium duo will have is playlist in the new premium familly ?

  • Visitor
  • if i change from premium duo to premium familly, is each member of the old premium duo will have is playlist in the new premium familly ?
  • AdamDam
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes