My Debit card is getting declined while i am trying to pay for family plan

[Santan06]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Alex]

Hi there @Santan06,

Thanks for the post.

We recommend checking this support article for more info on why your payment might be failing.

Hope this helps. Don't hesitate to reach out again if you have questions.

[etheo1]

I can't seem to continue to use Spotify premium. Because I keep getting the declined prompt each time I try updating my payment. I have tried several debit cards. But it saying the same thing.

[Eni]

Hey there @etheo1, 

Thanks for getting in touch about this. 

Just to confirm, have you already tried the steps under Still not working? in the article @Alex sent previously? 

If they didn't do the trick, could you let us know if you're getting any error messages when you're trying to update your payment method?

Also, we suggest that you try again using a different device and a different internet connection to see if it changes anything. 

Keep us posted.

[Santan06]

My Debit card is getting declined again please help me rectify it 

There is money in it 

[Jeremy]

Hi @Santan06,

Thank you for your reply in this thread. We're sorry to hear that this occurred to you again.

In this case we suggest that you contact our customer support so that they can have a closer look directly backstage.

Let us know how everything goes so that we can continue to assist you if you need us to.

Have a great Friday and start of your weekend!