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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135381 Views
  • 32 replies
  • 8 likes
  • 135381 Views
  • 32 replies
  • 8 likes

Can't Join Family Plan

PlanPremiumCountrySingapore My Question or IssueI got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your addresses didn’t match. Ask the person who invited you to double-check the ad...

  • Casual Listener
  • Plan Premium Country Singapore   My Question or Issue I got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your a...
  • Heylinz1
  • Casual Listener
  • 319 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 319 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium family plan: music stops when another account starts playing

PlanPremiumCountryUSADevicePixel 7, Google home minisOperating SystemAndroid 13 My Question or IssueI'm a part of a premium family account, where there are 2 users with separate accounts. Both accounts are linked via the Google Home app to various sm...

  • Visitor
  •   Plan Premium Country USA Device Pixel 7, Google home minis Operating System Android 13   My Question or Issue I'm a part of a premium family account, where there are 2 users w...
  • Ivelina
  • Moderator
  • 1073 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 1073 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify playing from one account on other family member's device

We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...

  • Casual Listener
  • We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile t...
  • Maria
  • Moderator
  • 1802 Views
  • 5 replies
  • 0 likes
  • 1802 Views
  • 5 replies
  • 0 likes

Spotify family member's account is stopping my playback

Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the account to the family subscription but it doesnt work.

  • Visitor
  • Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the a...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Pack familiar

Estoy intentando agregar cuentas, de momento solo estoy mi hermano y yo en la cuenta premiun, mi papa lleva toda la semana intentándolo y le aparece que tiene que vivir en la misma dirección, aun estando todos aqui en la casa y en la misma ubicación....

  • Visitor
  • Estoy intentando agregar cuentas, de momento solo estoy mi hermano y yo en la cuenta premiun, mi papa lleva toda la semana intentándolo y le aparece que tiene que vivir en la misma dirección, aun est...
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Can family members link accounts so that we can automatically play each other's playlists

We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?

  • Casual Listener
  • We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?
  • Bittencourt
  • Spotify Star
  • 115 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 115 Views
  • 3 replies
  • 1 likes

Allowing Explicit content

PlanFamily PremiumCountryAustraliaDeviceMacbook Pro, iPhone XROperating System My Question or IssueMy dad and I have a Family Premium Plan. When he was setting up the account, he made sure to block explicit content. Later on, when I noticed I wasn't ...

  • Visitor
  • Plan Family Premium Country Australia Device Macbook Pro, iPhone XR Operating System   My Question or Issue My dad and I have a Family Premium Plan. When he was setting up the a...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Invite Link not working

Hello community, I've been trying to add family members to my Premium Family account...but as soon they click on the link given in the email that they received, the are simply sent to the general Login-in mask and not to the site with their individua...

  • Newbie
  • Hello community,    I've been trying to add family members to my Premium Family account...but as soon they click on the link given in the email that they received, the are simply sent t...
  • MartinT
  • Moderator
  • 2406 Views
  • 13 replies
  • 2 likes
  • 2406 Views
  • 13 replies
  • 2 likes

Superuser Contribution Cant play on two devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn my daily commute, I listen to spotify. Often my son will be home and will ask Alexa to pla...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On my d...
  • CDRowell
  • Newbie
  • 316 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 316 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution I can't use Audiobooks on my Family plan.

Hi, I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't.I did some research, and apparently only Plan Managers can use Audiobooks.Why is this? And will this perhaps change in the future? Thanks,-Sam My details: Spoiler (H...

  • Casual Listener
  • Hi,   I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't. I did some research, and apparently only Plan Managers can use Audiobooks. Why is this? And will t...
  • 31ctjerkpxqqadpxl2p6
  • Casual Listener
  • 3837 Views
  • 10 replies
  • 1 likes
  • Premium for Family
  • 3837 Views
  • 10 replies
  • 1 likes

Superuser Contribution Error Message "You Need to live at the same address"

I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...

  • Regular
  • I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address"  I have confirmed my address in the account s...
  • BogdannnZ
  • Visitor
  • 29801 Views
  • 60 replies
  • 4 likes
  • Premium for Family
  • 29801 Views
  • 60 replies
  • 4 likes

There was a problem. Please try again later.

My Question or IssueMy mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) can't. Every time I try, no matter the device, it simp...

  • Newbie
  • My Question or Issue My mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) c...
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 70 Views
  • 1 replies
  • 0 likes

I can’t manage my members

PlanPremium Countryusa Devicemacbook and iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question: There is no Way to manage members in the member list. No buttons to edit update delete nothing. I’ve logged into the app and the we...

  • Casual Listener
  • Plan Premium  Country usa   Device macbook and iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question:   There is no Way to manage membe...
  • Maxim
  • Spotify Star
  • 225 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 5 replies
  • 0 likes

Why my family members can see each other

I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made privatePlanFree/PremiumCountryNigeria

  • Visitor
  • I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made private Plan Free/Premium Country Nigeria
  • Bittencourt
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 110 Views
  • 1 replies
  • 0 likes

Annual subscription no longer available for family plan

Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly payment option. Location: India

  • Newbie
  • Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly p...
  • Maxim
  • Spotify Star
  • 649 Views
  • 1 replies
  • 1 likes
  • 649 Views
  • 1 replies
  • 1 likes

Cannot change members in family plan

If I access the site "Manage your Family plan", there is nothing I can do: no button, no link, just nothing. My four members are showing, but no possibility to change anything. Help?

  • Visitor
  • If I access the site "Manage your Family plan", there is nothing I can do: no button, no link, just nothing. My four members are showing, but no possibility to change anything. Help?
  • kego
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

Can't access audiobooks as family plan manager

PlanPremiumCountryIreland My Question or IssueHiI'm trying to access audiobooks on the family plan as a plan manager, but they all seem to be locked. I'm in Ireland, but based on the newsroom article it's available in my location. Any advice on what ...

  • Casual Listener
  • Plan Premium Country Ireland   My Question or Issue Hi I'm trying to access audiobooks on the family plan as a plan manager, but they all seem to be locked.  I'm in Ireland, but b...
  • Maxim
  • Spotify Star
  • 240 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 240 Views
  • 5 replies
  • 1 likes

Premium audiobook

We have a family premium plan and I (plan owner) have access to premium audiobooks. My wife [removed sensitive info] hotmail.com is a plan member and doesn’t have access to use the audiobooks. How can I get her access to these? Is there an additional...

  • Visitor
  • We have a family premium plan and I (plan owner) have access to premium audiobooks. My wife [removed sensitive info] hotmail.com is a plan member and doesn’t have access to use the audiobooks. How c...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!! Re: Changing from premium to family do playlists and downloads get deleted?

I am currently on a Duo Plan and want to move to a family plan as we are now 3.1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is? 2/ if I am connected to someone's playlist to which I add my own songs, w...

  • Newbie
  • I am currently on a Duo Plan and want to move to a family plan as we are now 3. 1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is?  2/ if I am c...
  • AdamDam
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Problems with join family premium plan

Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on.The problem is that the rest of my family and I are not allowed to join even though the invitation was sent to...

  • Newbie
  • Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on. The problem is that the rest of my family and I are not a...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes