Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102842 Views
  • 32 replies
  • 6 likes
  • 102842 Views
  • 32 replies
  • 6 likes

Superuser Contribution Renew premium family plan

My premium family plan expires on May 1, 2023. On my account page, the message says "Your Premium Family ends on 01/05/23. Subscribe now to keep the music going without top ups." and then gives me a button below that for "Subscribe". When I go throug...

  • Visitor
  • My premium family plan expires on May 1, 2023.   On my account page, the message says " Your Premium Family ends on   01/05/23 . Subscribe now to keep the music going without top ups." a...
  • Joan
  • Moderator
  • 577 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution a member was removed from my premium family plan without my consent

a member was removed from my premium family plan without my consent, now she has free plan and I’ve been trying to join her again but Spotify doesn’t allow her, it’s says that she can’t join other plan in 12 months but she was in this same plan as al...

  • Visitor
  • a member was removed from my premium family plan without my consent, now she has free plan and I’ve been trying to join her again but Spotify doesn’t allow her, it’s says that she can’t join other p...
  • Dian
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member cant log into their account as their email no longer exists

HiI am on a family plan and a family member has logged out of their account and can not log back in as they don't have that email address anymore, How can they log into their account and save their Spotify information,Premium Family plan AustraliaIph...

  • Visitor
  • Hi I am on a family plan and a family member has logged out of their account and can not log back in as they don't have that email address anymore, How can they log into their account and save t...
  • Alex
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution It doesn't let a relative confirm the address, says plan in another country

I have a premium family plan but when my relatives (who live with me ) try to log in and confirm the address with the link of the invitation I just sent, Spotify indicates that they are trying to log in to a family plan in another country.

  • Visitor
  • I have a premium family plan but when my relatives (who live with me ) try to log in and confirm the address with the link of the invitation I just sent, Spotify indicates that they are trying to l...
  • Lyubka
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo agregar a un familiar al plan familiar

Al agregar a un miembro de mi familia me dice que : Tenes que vivir en la misma dirección , parece que estas intentando unirte a Premium Familiar desde un pais diferente. Premium Familiar solo esta disponible para familiares que viven juntos. Inténta...

  • Visitor
  • Al agregar a un miembro de mi familia me dice que : Tenes que vivir en la misma dirección , parece que estas intentando unirte a Premium Familiar desde un pais diferente. Premium Familiar solo esta ...
  • MihailY
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i reset my spotify settings & download playlist

i was messing about with my spotify settings & now it is not letting me download any of my playlist & i cant seem to fix it

  • Visitor
  • i was messing about with my spotify settings & now it is not letting me download any of my playlist & i cant seem to fix it
  • MihailY
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello I can't change my premium into family: it says oeps something went wr

so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family

  • Visitor
  • so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family
  • Lyubka
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution me dice que la dirección postal no es correcta para añadir un miembro

deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?

  • Visitor
  • deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?
  • Lyubka
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transaction cancellation

Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned

  • Newbie
  • Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned
  • Lyubka
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution From Premium to Family with iTunes

premiumGermany Hello,I suppose this question has been asked a hundred times, but I couldn't find a solution, so I'm going to ask you one more time:Can I convert my premium account subscribed to iTunes into a family account? and if so, how? If I cance...

  • Newbie
  • ...ubscribed to iTunes into a family account? and if so, how? If I cancel the subscription on Itunes, are my playlists all gone? Or do they persist? I hope you can help.  
  • Lyubka
  • Moderator
  • 1481 Views
  • 7 replies
  • 0 likes
  • family
  • 1481 Views
  • 7 replies
  • 0 likes

How do i add some1 to my family plan if they cant change their location

I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I dont want to either) but i wanted to add my family me...

  • Visitor
  • I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I d...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

can I add onto my premium family plan without an email?

I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?

  • Casual Listener
  • I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Receiving an error message even after succesful payment

I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gave (log out, restart phone, and log back in again) d...

  • Visitor
  • I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gav...
  • Jose_M
  • Spotify Star
  • 188 Views
  • 4 replies
  • 0 likes
  • 188 Views
  • 4 replies
  • 0 likes

no puedo agregar los dos usuarios que me faltan al plan familiar

no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,

  • Visitor
  • no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,
  • Bittencourt
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Eliminar a un miembro de mi cuenta

Quiero eliminar a un miembro de mi cuenta

  • Visitor
  • Quiero eliminar a un miembro de mi cuenta
  • Bittencourt
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

falha ao se cadastrar

nao consigo entrar em um plano familia

  • Visitor
  • nao consigo entrar em um plano familia
  • Bittencourt
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I play different songs at same time on different Google Nest device

How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?

  • Visitor
  • How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?
  • Vasil
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Family Plan Getting Basic Service

PlanPremiumCountryUSADeviceSamsung S19Operating SystemAndroid My Question or IssueI have been paying for a family plan for many months and thought it was fine, but every time I login with the email I signed up with it asks me if I want to sign up for...

  • Visitor
  • Plan Premium Country USA Device Samsung S19 Operating System Android    My Question or Issue I have been paying for a family plan for many months and thought it was fine, but e...
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts with same song

I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.

  • Casual Listener
  • I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.
  • Jax99
  • Casual Listener
  • 119 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 119 Views
  • 2 replies
  • 0 likes

I can't join with my family premium

It says that I can't join bcs I don't live there

  • Visitor
  • It says that I can't join bcs I don't live there
  • Bittencourt
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes