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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 176069 Views
  • 32 replies
  • 9 likes
  • 176069 Views
  • 32 replies
  • 9 likes

Family plan - issue with the address

We have a family plan and I cannot invite my daughter. The system keeps telling me that we access the plan from another country, although we all live at the same address in the US. Can there be another issue or what could I do?

  • Visitor
  • We have a family plan and I cannot invite my daughter. The system keeps telling me that we access the plan from another country, although we all live at the same address in the US. Can there be a...
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fan promo codes

I didn’t have my notifications set up to receive the emails for promo codes. Now I do. Did I miss out on The Weeknd promo code or will it be sent still?

  • Newbie
  • I didn’t have my notifications set up to receive the emails for promo codes. Now I do. Did I miss out on The Weeknd promo code or will it be sent still?
  • Vasil
  • Moderator
  • 648 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 648 Views
  • 1 replies
  • 0 likes

Premium

I did paid the money for family plan but it showed me some error occurred and i didnt get my premium plan.

  • Visitor
  • I did paid the money for family plan but it showed me some error occurred and i didnt get my premium plan. 
  • TanyaS
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for individual premium while on Fam Plan

My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan.PlanPremium and FamilyCountryUSADeviceSAMSUNG GALAXY S20 My Question or IssueI've been charged for my Individual Premium...

  • Visitor
  • My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan. Plan Premium and Family Country USA Device SAMSUNG GALAXY S...
  • Jose_M
  • Spotify Star
  • 854 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 854 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast locked

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am on a premium plan but a podcast I want to listen to is locked? What is the issue?

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am on...
  • feralmillennial
  • Casual Listener
  • 3518 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 3518 Views
  • 7 replies
  • 1 likes

Superuser Contribution Change the Family Plan manager

Hi Spotify Community!My wife is paying the Family plan for me and my daughter however she lost access to her own email (that actually manages her Spotify Family plan also)! And now she does not have access to Spotify for herself :))So the issue is; S...

  • Visitor
  • Hi Spotify Community! My wife is paying the Family plan for me and my daughter however she lost access to her own email (that actually manages her Spotify Family plan also)! And now she does not h...
  • Joan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan reset after payment paused

I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I updated my card info, my plan would revert back to family ...

  • Regular
  • I've been subscribed for Spotify family for years. My card that was on file expired and I got an email yesterday saying my payment was declined, and I was downgraded to free. I thought when I u...
  • Not applicable
  • 6349 Views
  • 26 replies
  • 11 likes
  • Premium for Family
  • 6349 Views
  • 26 replies
  • 11 likes

Superuser Contribution Can’t join Spotify premium family even though we live in the same house

My dad has payed for family premium but I can’t access it, when I click on the link and when I put our address it says that it’s not in the same country. But I live in the same house and it’s the same address he has

  • Visitor
  • My dad has payed for family premium but I can’t access it, when I click on the link and when I put our address it says that it’s not in the same country. But I live in the same house and it’s the s...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution No coinciden las direcciones

Les envío la invitación a mis hermanos para que se unan a mi plan familiar y me dice que no pueden verificar que tengamos la misma dirección.

  • Newbie
  • Les envío la invitación a mis hermanos para que se unan a mi plan familiar y me dice que no pueden verificar que tengamos la misma dirección.
  • AlejandroMontesinos
  • Visitor
  • 4990 Views
  • 4 replies
  • 0 likes
  • 4990 Views
  • 4 replies
  • 0 likes

Superuser Contribution Se agregan personas desconocidas a mi plan familiar

Me llegan correos diciendo que alguien se sumó a mi plan familiar, pero mi grupo familiar no ha cambiado, de hecho los eliminan y son reemplazados por personas que no conozco. la primera vez que ocurrió cambié mi contraseña y hoy volvió a pasar, ¿qué...

  • Visitor
  • Me llegan correos diciendo que alguien se sumó a mi plan familiar, pero mi grupo familiar no ha cambiado, de hecho los eliminan y son reemplazados por personas que no conozco. la primera vez que ocur...
  • OscarDC
  • Moderator
  • 389 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 389 Views
  • 3 replies
  • 0 likes

Add a family member with a device that does not have an internet browser

My child has a phone that has no browser (school device). It does have the spotify app. How can I add her to my family account?

  • Visitor
  • My child has a phone that has no browser (school device). It does have the spotify app. How can I add her to my family account?
  • Maxim
  • Spotify Star
  • 1181 Views
  • 1 replies
  • 0 likes
  • 1181 Views
  • 1 replies
  • 0 likes

Can I access the playlists created by my family members that are on my family account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 1293 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1293 Views
  • 1 replies
  • 0 likes

Unable to rejoin Premium for Family plan

Hi, for some reason, I was recently removed from my partner's family plan because Spotify wasn't able to "confirm the address for your plan." When he sent a link for me to rejoin, I got the error: "You can’t join this plan. We couldn’t confirm that y...

  • Visitor
  • Hi, for some reason, I was recently removed from my partner's family plan because Spotify wasn't able to "confirm the address for your plan." When he sent a link for me to rejoin, I got the e...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Sem acesso ao plano Família

Minha esposa perdeu o acesso ao meu plano Família, por não ter confirmado o endereço pelo e-mail. Não sabíamos dessa condição, e ela não acompanha o e-mail. Gostaria que ela vontasse a ter acesso. Caso contrário, vou cancelar minha inscrição. Obrigad...

  • Visitor
  • Minha esposa perdeu o acesso ao meu plano Família,  por não ter confirmado o endereço pelo e-mail.    Não sabíamos dessa condição,  e ela não acompanha o e-mail.    ...
  • Bittencourt
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Feature request: allow account holder to designate audio book feature

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA feature request for any Spotify product managers listening. I am the account holder for our...

  • Casual Listener
  • ...eature request for any Spotify product managers listening. I am the account holder for our Family Premium account. I do not listen to audio books, but a family member on the plan does. Unfortunately, S...
  • AlejaR
  • Moderator
  • 283 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 283 Views
  • 3 replies
  • 0 likes

Superuser Contribution WHY does Spotify keep pausing randomly?

Hello, I pay for Spotify Premium and I enjoy listening via my Amazon Echoes. Randomly, when streaming to an individual echo or to a group, the music will pause. If I wait, eventually the music will randomly begin playing again! I AM NOT ASKING HOW TO...

  • Regular
  • Hello, I pay for Spotify Premium and I enjoy listening via my Amazon Echoes.   Randomly, when streaming to an individual echo or to a group, the music will pause.  If I wait, eventually t...
  • CDogster
  • Regular
  • 374 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 374 Views
  • 2 replies
  • 0 likes

Can't join family plan once every 12 months

I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the Duo Plan just before.Help. We use Spotify all day long....

  • Visitor
  • I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the D...
  • Ana_verdi
  • Visitor
  • 4993 Views
  • 11 replies
  • 0 likes
  • 4993 Views
  • 11 replies
  • 0 likes

Superuser Contribution receiving advertisements while part of Premium Family account

My wife is part of our family account but keeps on receiving advertisements and is also occasionally thrown out as family member. What should we best do?

  • Casual Listener
  • My wife is part of our family account but keeps on receiving advertisements and is also occasionally thrown out as family member. What should we best do?
  • Yordan
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit content not working on family account?

I am a member account on a family plan, and randomly about a month ago my explicit content stopped working and I get the message that my account administrator needs to enable it. The admin is my dad, and he explained that he had not changed anything,...

  • Newbie
  • I am a member account on a family plan, and randomly about a month ago my explicit content stopped working and I get the message that my account administrator needs to enable it. The admin is my d...
  • LindsayP
  • Visitor
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes