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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
hello I pay for family premium and 3 of my family members have lost access. I sent them an invite to re-join but when they try it it tells themthey are unable to join. please can let me know how I can fix this Emily
PlanPremium FamilyCountryUk My Question or IssueI am trying to add new family members to my plan. I need to set my address for the first time as the plan owner. Every time I try to do this through the account page I get a “Try again later” message on...
PlanPremium FamilyCountryUKDeviceiPhone, Phone, PCOperating SystemiOS 10, Android, Windows 10 My Question or IssueThe Family plan I'm on used to be £16.99pm.It has now gone up to £19.99pm - a massive hike.The only change seems to be the addition of 1...
PlanFamily CountryUK My Question or IssueI am trying to add one more person to my family plan and it can’t find my address, even though it is type in the same way it appears in my profile, and the rest of the members didn’t have any problem. We have ...
PlanPremium FamilyMy Question or IssueJoined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never tried Premium before, give them 2 free months on us.” The ema...
Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium.PlanPremiumCountryArgentina My Question or Issue
So thanks in advance for your help.My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account automatically goes to UK and I've tried the solutions for...
Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, but it is still not updated. Kindly guide on how to p...
I have added my daughter as Spotify Kid member to my Family plan, however I found it has also occupy one of the total 6 membership accounts? ie her name appear twice on the list now, one being Kid account and another one as normal? Would like to unde...
I'm in the UK and recently got an email about Family plan updates from Spotify. I'm already on Premium Family, but it mentioned the new Basic Family. The main difference I can see is no audiobooks, which is fine. What I can't understand is what it me...
PlanPremium familyCountryUSDeviceiPhone 14 My Question or Issuewhy did I get an ad (a separate audio file) prior to playing podcast? I pay for premium, I shouldn’t be getting these. These are separate from the audio files that include ads for the pod...
Hi Team, Our Spotify Premium Family plan got over yesterday. I am trying to join the new Premium Family plan started by the plan manager but on clicking the invite link I get the following error:You can’t join this planYou can join someone else’s Pre...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left my duo plan because my family was trying to upgrade to a family plan. Despite the same...
Hi, yesterday my mother and sister were removed from my premium for family membership. We live in the same address but when I invite them again and when they enter our home address they get rejected. I may have incorrectly entered my address when I f...
PlanFamily CountryGermany DeviceAndroid phones and tablets Operating SystemAndroid My Question or Issue I just switched to a family plan and added my kids. My son installed Spotify Kids on his phone and my daughter on her tablet. For some reason they...
I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. However, the next day the same issue will happen again where...
Hi everyone, I have a problem with my Spotify Premium subscription: I had a Duo account for my boyfriend and me, but my mum asked us to join her family account.My boyfriend was able to join the family account straight away thanks to the invitation li...
PlanPremium - familyCountrySaudi Arabia I live in a city, Thuwal, in Saudi Arabia, more precisely in King Abdullah University of Science and Technology, and it acceps this address to charge me, but not to add family members. It simply says the addres...
I want to upgrade to family but its not letting me as I paid for my duo yearly. I need to cancel Duo so I can re-subscribe to Family
PlanPremium FamilyCountryGuam, USA My Question or IssueI live in the US Territory, Guam. I just purchased the premium family plan and I cannot find my address or any location close to me or anywhere on the island at all. Is this plan not available to...