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The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
Payment card expired. Plan was canceled. Resubscribed. One member can't
log in with their existing account through the invite sent. Please help.
I have logged out. logged in. resent invite. can't figure it out. can't
access my playlists.
Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. ca...
My daughter was kicked out of the family plan with no apparent warning.
She still lives at the same address as all of our family members.
Possibly this happened because I was away for a week abroad.This also
happened a few months ago with my son and ...
My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad....
My children and I moved house where the main account holder is my
husband. He sent the invite to the three of us. My invite link worked,
but neither of my children could join. You could easily check the
previous address my children and I shared and t...
My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check ...
PlanPremium FamilyCountrySweden DeviceiPhone 8Operating SystemiOS 16.7.2
My Question or IssueWe have been trying to add out two younger sons to
our Premium Family account with no success. We follow the procedure by
sending a link by the owner of the ...
Plan Premium Family Country Sweden Device iPhone 8 Operating System iOS 16.7.2 My Question or Issue We have been trying to add out two younger sons to our Premium Family a...
PlanPremium FamilyCountryUk DeviceiPhone 15 My Question or IssueI’ve
just transferred to a new phone and I can’t download any songs to my new
phone. I reformatted my old phone so there are no new phones on my plan.
Any ideas ? Thanks
Plan Premium Family Country Uk Device iPhone 15 My Question or Issue I’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted m...
Hi. Please help me. I have sent a invite to my sister to join as a
member to my family plan in spotify. Even though I have input same
address as mine and change her country setimting to her account she
still cannot join to the member. My country is P...
Hi. Please help me. I have sent a invite to my sister to join as a member to my family plan in spotify. Even though I have input same address as mine and change her country setimting to her account s...
Premium Family, I am the account owner, 3 members.Last week, one member
was dropped accidentially (by system?).No Error message on client side,
just the information that this account is currently "spotify free" or no
membership recognized.Well, that ...
Premium Family, I am the account owner, 3 members. Last week, one member was dropped accidentially (by system?). No Error message on client side, just the information that this account is c...
I had a duo plan with my wife. Now my sister is moving in with us so we
tried to join her plan. She changed the address to the address that we
live in but I cannot join the family plan.
I had a duo plan with my wife. Now my sister is moving in with us so we tried to join her plan. She changed the address to the address that we live in but I cannot join the family plan.
I am the plan manager for the family account and am trying to add my
sisters. They live at the same address I do, but when they click the
link and log in, there is no option to confirm the address and the
message returned is:You can’t join this planW...
I am the plan manager for the family account and am trying to add my sisters. They live at the same address I do, but when they click the link and log in, there is no option to confirm the address a...
I cannot add my brother to my family access account, we stay in the same
area and not far from address in Spotify. We are currently try to do it
in another country. My brother enters address exactly how it is in my
account. Could you please send all ...
I cannot add my brother to my family access account, we stay in the same area and not far from address in Spotify. We are currently try to do it in another country. My brother enters address e...
I have a similar problem. My family moved from Norway to Cambodia, and
now started subscribing to spotify family. I first tried entering my
norwegian address (we still own our house in Norway), but my kids were
not allowed to join. "It looks as if yo...
I have a similar problem. My family moved from Norway to Cambodia, and now started subscribing to spotify family. I first tried entering my norwegian address (we still own our house in Norway), but m...
We have been using premium, me and my wife. During a vacation her
account was removed from the family premium subscription - by
Spotifywithout any warning. We are back at our address now and she can't
join back. Also this approach to handle issues is...
We have been using premium, me and my wife. During a vacation her account was removed from the family premium subscription - by Spotifywithout any warning. We are back at our address now and she c...
PlanPremium CountryDenmark DeviceLenovo tabOperating SystemAndroid My
Question or IssueIt seems there is no way to retrieve passwords for kids
on my family plan?When I use te option of "adding" my kid again, the
menuen goes in circles, the support si...
Plan Premium Country Denmark Device Lenovo tab Operating System Android My Question or Issue It seems there is no way to retrieve passwords for kids on my family p...
During this afternoon, a member of my family plan was removed without
notice. She is currently working in Dubai, I gave her the link to enter
the plan again, but the system does not let her enter. The error says
that the addresses do not match, when ...
During this afternoon, a member of my family plan was removed without notice. She is currently working in Dubai, I gave her the link to enter the plan again, but the system does not let her e...
I use to live in South Africa, and initiated a family plan for my family
to use the service. However, since then we have moved to Poland.
However, spotify does not have an English version for Poland, so I kept
the subscription in South Africa and pay...
I use to live in South Africa, and initiated a family plan for my family to use the service. However, since then we have moved to Poland. However, spotify does not have an English version for P...
I have exactly the same problem. The error message is: You need to live
in the same address. It looks like you are trying to join Duo from a
different country. Duo is only available for couples that live together.
Try again when you are at the same a...
I have exactly the same problem. The error message is: You need to live in the same address. It looks like you are trying to join Duo from a different country. Duo is only available for couples that ...
The option isn't available - I didn't get any emails that the card
details didn't work and now have to redo the entire process. Is there no
way to roll over the members?
The option isn't available - I didn't get any emails that the card details didn't work and now have to redo the entire process. Is there no way to roll over the members?
I am adding a family member who is physically with me at the address
listed on my account and it's saying I'm trying to add someone from
overseas. Yes, I live overseas. My overseas address is in my account. My
USA billing account is listed because th...
I am adding a family member who is physically with me at the address listed on my account and it's saying I'm trying to add someone from overseas. Yes, I live overseas. My overseas address is in m...