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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131615 Views
  • 32 replies
  • 8 likes
  • 131615 Views
  • 32 replies
  • 8 likes

Spotify Kids Missing SOO Many Songs and Artists That It Is Useless

Family Plan Spotify Kids in its current form is useless for older kids. I was hoping for slightly more filtering than does-not-have-explicit tag. What I found instead is suggestive songs from big artists are fine. Smaller artists like Colony House ar...

  • Newbie
  • Family Plan   Spotify Kids in its current form is useless for older kids. I was hoping for slightly more filtering than does-not-have-explicit tag. What I found instead is suggestive songs f...
  • 129 Views
  • 0 replies
  • 3 likes
  • Premium for Family
  • 129 Views
  • 0 replies
  • 3 likes

I was hacked, I want his device gone and to reset my algorithm.

Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my password. I know just want to repair the damage he did ...

  • Newbie
  • Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my p...
  • kaworu_bloodpaw
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Audiobooks locked out for family members part of the same premium plan

My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.

  • Casual Listener
  • My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.
  • kaworu_bloodpaw
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was subscribed to premium mini today, but I also got the family plan

I was subscribed to premium mini today, but I also got the family plan, now it is not allowing me to add the address or invite people into my plan. The order history shows premium family, but the account shows premium mini which expires on 22/3/25 (a...

  • Visitor
  • I was subscribed to premium mini today, but I also got the family plan, now it is not allowing me to add the address or invite people into my plan. The order history shows premium family, but the a...
  • MartinT
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Invitation to join premium family plan delivers error message

PlanPremium for familyCountryAustralia DeviceiPhone 11 ProOperating SystemiOS 17.1.2 My Question or IssueWhen I open the invitation link to join the premium for family plan (2 memberships still available) it take me to an error page. This happens whe...

  • Casual Listener
  • Plan Premium for family Country Australia   Device iPhone 11 Pro Operating System iOS 17.1.2   My Question or Issue When I open the invitation link to join the premium for family...
  • Maxim
  • Spotify Star
  • 224 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 224 Views
  • 5 replies
  • 1 likes

Not able to invite family members to premium family

We’ve just upgraded from premium duo to premium family. My plan shows as premium family, however when I go to manage members oration shows as duo on that page meaning I can’t send an invite to my kids. How do I sort this? In the uk using an iPhone 15...

  • Visitor
  • We’ve just upgraded from premium duo to premium family. My plan shows as premium family, however when I go to manage members oration shows as duo on that page meaning I can’t send an invite to my k...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I change to the family plan?

I'm on a trial of Premium. I want to change to the family plan, but I am told: errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.I am NOT on the fmily...

  • Visitor
  • I'm on a trial of Premium. I want to change to the family plan, but I am told: error Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or y...
  • Ivelina
  • Moderator
  • 109 Views
  • 1 replies
  • 1 likes
  • 109 Views
  • 1 replies
  • 1 likes

I am "owner" of spotify Duo but I can't manage my member

I've changed my subscription to Spotify Duo, but I can't add my family member. There is only error message: "Something went wrong" I have the same issue on my mobile phone and also on my PC (Windows 10)

  • Visitor
  • I've changed my subscription to Spotify Duo, but I can't add my family member. There is only error message: "Something went wrong" I have the same issue on my mobile phone and also on my PC (W...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 1 likes
  • 98 Views
  • 1 replies
  • 1 likes

Advertising , why?

PlanFamily PremiumCountryBRAZILDeviceS20 feOperating SystemANDROID My Question or IssueI am subscribed to the premium plan, but I am still seeing ads. Why is this happening? I'm disappointed with the service.

  • Newbie
  • Plan Family Premium Country BRAZIL Device S20 fe Operating System ANDROID   My Question or Issue I am subscribed to the premium plan, but I am still seeing ads. Why is this h...
  • Kentrock
  • Newbie
  • 186 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution Gifting Two Months to a Friend

PlanPremium FamilyMy Question or IssueJoined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never tried Premium before, give them 2 free months on us.” The ema...

  • Newbie
  • Plan Premium Family My Question or Issue Joined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never t...
  • Maxim
  • Spotify Star
  • 23988 Views
  • 20 replies
  • 3 likes
  • Premium for Family
  • 23988 Views
  • 20 replies
  • 3 likes

Solved!! Can only one member in a Family plan listen to certain audiobooks?

Hi Community! There is an audiobook I'm listening to in my account, but the same audiobook cannot be accessed from my wife's account (we're using the Premium Family plan). Aware of the 15 hours per month limit, I don't see why we can't share that tim...

  • Casual Listener
  • Hi Community! There is an audiobook I'm listening to in my account, but the same audiobook cannot be accessed from my wife's account (we're using the Premium Family plan). Aware of the 15 hours p...
  • Maxim
  • Spotify Star
  • 283 Views
  • 5 replies
  • 0 likes
  • 283 Views
  • 5 replies
  • 0 likes

Switching between a manager and a member

I started once a premium account for my 14 year daughter and later I upgraded it to a familyplan, now my 14 year daughter is the plan manager en my wife and I, that pay for the bills are just members.PlanPremium Family PlanCountryBelgiumDevice(Nokia ...

  • Visitor
  • I started once a premium account for my 14 year daughter and later I upgraded it to a familyplan, now my 14 year daughter is the plan manager en my wife and I, that pay for the bills are just m...
  • Anyk17
  • Rising Star 3
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 1 replies
  • 0 likes

Spotify family yearly plan

So I've been trying to get a family plan, till last week I could get it for year.I no longer see that option Attaching images for reference.

  • Casual Listener
  • So I've been trying to get a family plan, till last week I could get it for year. I no longer see that option   Attaching images for reference.  
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 93 Views
  • 1 replies
  • 0 likes

I have Spotify Premium Duo. How, what steps do I have to take to give access to another person at ho

PlanPremium familyCountryPortugalDeviceMac computer, samsung A 34 and another mobile Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium family Country Portugal Device Mac computer, samsung A 34 and another mobile  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 95 Views
  • 1 replies
  • 0 likes

Cannot join family plan

I have been trying to invite my daughter to my family plan for weeks. She had a free account, but it did not convert to premium. We deleted her account and waited the two weeks to make sure it was completely gone. Now when I send her the invite, it s...

  • Visitor
  • I have been trying to invite my daughter to my family plan for weeks. She had a free account, but it did not convert to premium. We deleted her account and waited the two weeks to make sure it was c...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Can not add family members to premium family account

My Question or IssueI have a premium family account. I want to add my children to my account. We are Dutch but live in Germany. I have entered our German address in my account. When my children accept the invitation and add the same address Spotify s...

  • Newbie
  • My Question or Issue I have a premium family account. I want to add my children to my account. We are Dutch but live in Germany. I have entered our German address in my account. When my children a...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joined Family Plan, suddenly get ads when listening to music.

Before you tell me to check what account I'm logged into, I only have one Spotify account that has basically always been premium. I joined a family plan with my partner today and after listening to music for an hour I received TWO unskippable ads tha...

  • Casual Listener
  • Before you tell me to check what account I'm logged into, I only have one Spotify account that has basically always been premium.  I joined a family plan with my partner today and after l...
  • Joan
  • Moderator
  • 207 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 207 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution I cannot filter kids accounts for explicit content per the FAQ instructions

I followed the link to the "Family hub" at https://www.spotify.com/us/account/family/ The next instruction says to click on the profile to select filter content, but the only option under the profiles is to remove from plan.

  • Visitor
  • I followed the link to the "Family hub" at https://www.spotify.com/us/account/family/ The next instruction says to click on the profile to select filter content, but the only option under the p...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 1 likes
  • 170 Views
  • 1 replies
  • 1 likes

Premium Family link doesn't work

Plan Premium Country Spain Device Realme Pro Operating System Android My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I can't complete the process. Please help me!

  • Casual Listener
  • Plan Premium Country Spain Device Realme Pro Operating System Android   My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 4 replies
  • 0 likes

Solved!! Re: DUO - won't accept email addres

I'm having similar issues. I had a duo account with my 15 year old son. In the past month it was cancelled due to me receiving a new bank debit card. This past Monday I tried setting up a new duo account, but my son could not receive the email. Has s...

  • Casual Listener
  • I'm having similar issues.  I had a duo account with my 15 year old son.  In the past month it was cancelled due to me receiving a new bank debit card.  This past Monday I tried settin...
  • Whatever273
  • Casual Listener
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes