Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95904 Views
  • 32 replies
  • 5 likes
  • 95904 Views
  • 32 replies
  • 5 likes

Plan Manager can’t log in

PlanPremium Family Country CanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son is the Plan Manager of our Family Premium account and can’t log in. he has a ...

  • Visitor
  • Plan Premium Family  Country  Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify kids app keeps swapping listening between 2 different accounts

I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate Spotify Kids accounts, when one child opens spotify and hi...

  • Casual Listener
  • I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate S...
  • OscarDC
  • Moderator
  • 151 Views
  • 5 replies
  • 0 likes
  • 151 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Family doesn't work in my brother's phone

Hello, I am now subscribing to Spotify Family and has 5 members. 4 of them have no issues but one of them cannot use the premium features of Spotify family. He already joined last week and I got an email "A has join to your family subscription". He l...

  • Newbie
  • Hello,   I am now subscribing to Spotify Family and has 5 members. 4 of them have no issues but one of them cannot use the premium features of Spotify family. He already joined last week and I...
  • Dian
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 1 replies
  • 0 likes

I moved countries, but i cant change to be in Canada to start Duo with my wife

PlanFree/PremiumCountryCanadaDeviceWindows, AndroidOperating SystemWindows, Android My Question or IssueI recently moved countries to Canada to be with my wife. I was previously in the USA, and i cant change the country to Canada. We want to start Du...

  • Newbie
  • Plan Free/Premium Country Canada Device Windows, Android Operating System Windows, Android   My Question or Issue I recently moved countries to Canada to be with my wife. I was previou...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 98 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Family Plan / Student Plan / Duo Plan

Hey, I am a high school student who has been on an individual Premium plan for a year.My parents would like me to upgrade my account so that they can join Spotify with us all on a Family Plan together - I don't believe there are any issues with this....

  • Casual Listener
  • Hey, I am a high school student who has been on an individual Premium plan for a year. My parents would like me to upgrade my account so that they can join Spotify with us all on a Family Plan t...
  • SophieNatasha
  • Casual Listener
  • 236 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't upgrade from premium to family plan

Have had a regular premium account for years. Want to upgrade to a family plan. When I go to plans and try to select Family Plan I get an error message that says I'm not eligible for a Family plan. A banner message comes up that says "Sorry, you are ...

  • Visitor
  • Have had a regular premium account for years.  Want to upgrade to a family plan.  When I go to plans and try to select Family Plan I get an error message that says I'm not eligible for a Family...
  • Alex
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 1 replies
  • 0 likes

Spotify took my wife off the family plan and cant rejoin

Plan Family Country El SalvadorPhones and Google Devices at home. My Question or IssueWhen I first joined my wife had to be approved by someone on Spotify.We had no problems until about a month ago when one of my kids was taken off the family list. B...

  • Casual Listener
  • Plan Family  Country El Salvador Phones and Google Devices at home.   My Question or Issue When I first joined my wife had to be approved by someone on Spotify. We had no problems u...
  • Maxim
  • Spotify Star
  • 163 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan trying to add new account

PlanPremiumCountryusa My Question or Issue hi, I am trying to add the 5th person to my family premium account and my account doesn’t even have the option to add anyone else to it. No link button or invite to family account. Help!

  • Visitor
  •   Plan Premium Countryusa    My Question or Issue   hi, I am trying to add the 5th person to my family premium account and my account doesn’t even have the option to add a...
  • Elena
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution New payment info requested when it has not changed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently received several Spotify Notices about needing to enter updated payment informati...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recent...
  • MihailY
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit podcasts are showing up as "listen if you watch" suggestions

I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if you watch...Rap Sh!t" and is suggesting the "chat sh!t"...

  • Visitor
  • I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if y...
  • Vasil
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

I have a question about Spotify Family

I joined the Spotify Family as a member in April this year, and I withdrew in December. Can I create a new Spotify Family with this account and invite people?

  • Newbie
  • I joined the Spotify Family as a member in April this year, and I withdrew in December. Can I create a new Spotify Family with this account and invite people?  
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Kid with age of 13 is not able to register on Austrian site. Bug?

Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you are too young for spotify" if i use my sons birthda...

  • Visitor
  • Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you ...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family invite doesn't work

Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"

  • Newbie
  • Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"
  • OscarDC
  • Moderator
  • 142 Views
  • 3 replies
  • 1 likes
  • 142 Views
  • 3 replies
  • 1 likes

Superuser Contribution I bought a family plan but i'm unable to add members.

I bought a plan but i cannot see the manage option under the account overview. Plus it shows my plan is premium individual although i paid 2149Rs. for an year and opted for family premium plan.

  • Visitor
  • I bought a plan but i cannot see the manage option under the account overview. Plus it shows my plan is premium individual although i paid 2149Rs. for an year and opted for family premium plan.
  • Yordan
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Solved!! When can i join another premium family plan?

My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family. But i heard that it should be at least 1 year before i can switch...

  • Casual Listener
  •       My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family...
  • PepperLee
  • Casual Listener
  • 167 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 4 replies
  • 0 likes

Superuser Contribution i cancelled my duo plan and want to join a family plan

I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.

  • Visitor
  • I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.
  • Dian
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invited to family plan and inserted the correct address but it shows error

Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do try again later, how do I solve this?

  • Visitor
  • Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do t...
  • Dian
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i link my premium on my honor x6 device?

I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device

  • Visitor
  • I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device
  • Alex
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes