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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70493 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48029 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189596 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27692 Views
44 replies
4 likes
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
I'm trying to add my daughter to my family plan but when I enter the address, it's not finding it.
Spotify Star
236 Views
1 replies
0 likes
PlanPremium FamilyCountryUKDeviceWindows PC/ iphone 13Operating SystemWindows 11 My Question or IssueI think my spotify family plan is bugged, I have attempted inviting a few people and they keep on getting errors about not living in the same househo...
Plan Premium Family Country UK Device Windows PC/ iphone 13 Operating System Windows 11 My Question or Issue I think my spotify family plan is bugged, I have attempted inviting a f...
Spotify Star
197 Views
1 replies
0 likes
If I have a Spotify premium family plan, and a family member is abroad for 6 months (studying out of Europe), will that family member be able to use his Spotify family plan? How will this be handled by Spotify?Thank you PlanFamilyCountryItaly
If I have a Spotify premium family plan, and a family member is abroad for 6 months (studying out of Europe), will that family member be able to use his Spotify family plan? How will this be h...
Spotify Star
290 Views
1 replies
0 likes
Hi I’m travelling aboard at the moment. But not sure why I can log in my account all of sudden
Hi I’m travelling aboard at the moment. But not sure why I can log in my account all of sudden
Visitor
327 Views
2 replies
0 likes
I have 2 teenage daughters with premium individual accounts. How can I sign up for Family Plan and move both of them on to it without them losing their Playlist? Also, one daughter reads a lot and would like her to have the audio books but it says on...
I have 2 teenage daughters with premium individual accounts. How can I sign up for Family Plan and move both of them on to it without them losing their Playlist? Also, one daughter reads a lot and w...
Spotify Star
237 Views
1 replies
0 likes
i am visiting multiple countries for my work. Premium plan work for multiple countries
i am visiting multiple countries for my work. Premium plan work for multiple countries
Spotify Star
331 Views
1 replies
0 likes
I moved recently and my new address isn't showing up on the family plan. There is an address but the postal code is wrong. I was doing it from the app.
I moved recently and my new address isn't showing up on the family plan. There is an address but the postal code is wrong. I was doing it from the app.
Spotify Star
619 Views
1 replies
0 likes
PlanPremiumCountryDKOperating System(iOS) My Question or IssueOn the IOS app on my iPhone I have logged in to my kids profile. Now I want to change back. But I have unfortunately forgotten the pin code for that. How do I change that?
Plan Premium Country DK Operating System (iOS) My Question or Issue On the IOS app on my iPhone I have logged in to my kids profile. Now I want to change back. But I have unfortunately...
Spotify Star
458 Views
1 replies
0 likes
Starting getting ads today while listening to my premium family subscription. What's happening?
Starting getting ads today while listening to my premium family subscription. What's happening?
Visitor
3133 Views
13 replies
0 likes
Do you need separate emails for each memeber of the family plan. Can you use the same email? PlanFamily planCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Do you need separate emails for each memeber of the family plan. Can you use the same email? Plan Family plan Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro l...
Spotify Star
925 Views
1 replies
0 likes
Cuando pongo una canción y me quiero meter para adelantarla o ver la letra automáticamente me saca de la aplicación
Cuando pongo una canción y me quiero meter para adelantarla o ver la letra automáticamente me saca de la aplicación
Spotify Star
472 Views
2 replies
1 likes
PlanFree/PremiumCountry United Kingdom DeviceiPhone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to add my son to my family account and I can't get Spotify to accept our new address, nor let him become a us...
Plan Free/Premium Country United Kingdom Device iPhone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm trying to add my son to my family...
Spotify Star
286 Views
1 replies
0 likes
PlanPremiumCOUNTRY UKAndroidMy Question or IssueWe have a family account. I am trying to access apparently locked content - a language course. My partner is the account manager and able to access the same content free.I'm afraid to uninstall and rein...
Plan Premium COUNTRY UK Android My Question or Issue We have a family account. I am trying to access apparently locked content - a language course. My partner is the account m...
Newbie
518 Views
2 replies
0 likes
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see an option to add top up, but not for a specific member.
Hi I'm the plan manager of our premium family account. My wife (plan member) wants to listen to audiobooks on her device - how to I add audio-book top up hours for my wife. I only see a...
Roadie
994 Views
3 replies
0 likes
PlanPremiumCountryIndia DeviceSamsung F-55 Operating SystemAndroid 14 My Question or IssueI joined Premium Family from my device on 10th May 2025 and got Welcome invite mail on my registered email id and the payment was made in full for a month which...
Plan Premium Country India Device Samsung F-55 Operating System Android 14 My Question or Issue I joined Premium Family from my device on 10th May 2025 and got W...
Spotify Star
569 Views
1 replies
0 likes
Hi my payment failed via Paypal because there was an issue with the linked debet card. I've solved the issue and I've transferred money to my paypal account to update the outstanding payment. Now I need to wait until 30/01 for Paypal to book the tran...
...eed to wait until 30/01 for Paypal to book the transferred money. But in the meanwhile my Family premium is paused. My question is, if the money is fully transferred in Paypal, will my Spotify p...
Visitor
1069 Views
2 replies
0 likes
I have received an email asking me to confirm my home address. I have followed the link but it says that my address doesn't match. I haven't moved & can't find my address anywhere on my profile to check what has been provided.I can't find an email ad...
I have received an email asking me to confirm my home address. I have followed the link but it says that my address doesn't match. I haven't moved & can't find my address anywhere on ...
Moderator
705 Views
1 replies
0 likes
Plan Family Premium Country Peru ------------------ Dear Spotify, I am writing because my Family account was just cancelled after being a loyal customer for over 10 years. Recently, I changed my credit card and hadn't updated it on your platform. The...
Plan Family Premium Country Peru ------------------ Dear Spotify, I am writing because my Family account was just cancelled after being a loyal customer for over 10 years. Recently, I c...
Newbie
2377 Views
9 replies
1 likes
PlanFree/PremiumCountryFranceDeviceall iPad, iPhone, MacOperating SystemallMy Question or IssueHello,For the past two months, I've been unable to mark several episodes of the same podcast as finished. I've been told by support that I'm part of a test...
Plan Free/Premium Country France Device all iPad, iPhone, Mac Operating System all My Question or Issue Hello, For the past two months, I've been unable to mark several episodes of the same...
Spotify Star
645 Views
3 replies
0 likes
Hi!I'm in the UK. Using Spotify on My computer and on my phone..I need to confirm my email address, I'm on someone's family plan.The problem is that the email address of my account is a yahoo one where they have deleted all emails in my account.So I ...
Hi! I'm in the UK. Using Spotify on My computer and on my phone.. I need to confirm my email address, I'm on someone's family plan. The problem is that the email address of my account is a y...
Casual Listener
2506 Views
5 replies
0 likes
