I couldnt verify the family address and my account is blocked

[#1]

The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?

[littox_in_spot_i_fy]

My wife, who lives in the same house than me, has just told me she got kicked out of our family plan as she failed address verification. I checked her email and she is correct, there is none prior email to the one that told her she was out. This is totally wrong and I need Spotify to fix the problem. I am not creating a new email account for enrolling her. The only answer I find in Spotify web site is that she needs to wait 12 months...

[dejwstud]

removed, wrong topic

[Alex1076]

The funny thing is, my mum has been using my family subscription and suddenly she was just not in the subscription anymore. When I re-invite her, she couldn't accept it anymore and says need to wait for 12 months to change plan. What should I do?

[Alex1076]

Did Spotify solve your issues?

[Mr_Madaks]

I am unhappy with Spotify Support. I sent an invite to my wife and even when she enters the correct address, it keeps saying you need to live in the same house blah blah blah... The address is correct but I still can't add her yet I'm paying for the duo plan.

Do these guys actually help????

[#7]

He's been told to get our address changed. Not only is this silly, I can't find any address in our village

[Stevenmontagnon]

I followed the the solution provided from the chat... a bit frustrated by the user support...

My son didn't receive or verify his address and his now block to use our Family plan, but like any 13 years old didn't look at his emails... i tried many times but can't do anything about it.

answer from the support => 
=> I'm afraid this isn't something customer service can help with. Unless you have a technical or payment issue, I'll be ending this chat. 

=> chat closed

tried 4 times... same answer... this is really annoying there is not one single option proposed by the support chat, or me to pay for another premium account... (which is ridiculous). Premium plan is 17$CAD per month and there is literally no option to get my account working for my 13 years old son ! 

now what's left ? Cancelling the account cause the support isn't able to help and i can't use the benefit of the account ? 

@spotify please help... can't believe this infinite loop i m stuck in... 

[n-h-t]

I've been having this same problem and its getting extremely frustrating. We keep getting the You need to live in the same address error. Yeah, we do. We've sitting next to each other trying to figure this out. 

Customer Service is a complete joke as well.
"I'm afraid this isn't something customer service can help with. Unless you have a technical or payment issue, I'll be ending this chat."

What does that even mean...So who can help? The only 'solution' I've been given is to buy a another premium plan along with our existing family plan. 

Does anyone have a number or email that we can use to escalate these issues?

[AngryPremium]

I have reached out to Support repeatedly.  They evidently don’t even think I’m worth replying to.  

[torridevries]

Hello— my address is the same as my family plan but it’s telling me I’m blocked. How do I fix that?

[bluemarine]

I was having the same problem with my family member plan and followed the solution from Vasil and it's works very well! At first time it's seems like waste your time chat with the bot, but when the bot connects me with their agent, they can resolve my problem very quickly. You just need to ask them to reset their account so they can rejoin with the new link. Thanks Vasil to give the best solution! and I spotify agent so fast response, two thumbs for them. 

[zyee]

Plan

Premium

Country

Philippines

Device

(Poco X5 Pro 5G)

Operating System

(Win11)

My Question or Issue

I am already part of the premium family plan then suddenly changes the address, but I didn't update it on time. Now, I can't join the family plan and says I can't join the plan. Is there a way to rejoin the plan without waiting for 12 months?

[Maxim]

Hey @zyee,

Please share the exact error message you're seeing 🙂

Thanks!

[javier1983]

Plan

Premium Family

Country

Chile

Device

iPhone 13 pro max and iPhone 15 pro max

Operating System

iOS

My Question or Issue

You just deleted my wife from the plan, arguing that we dont live in the same place, i dont know from where you get this info, please help me fix this, it's super anoying plus your custumer support it design to be dificul to use...

Quitaron a mi esposa del plan, argumentando que no vivíamos en el mismo lugar, no se de donde obtienen esta info, pero por favor ayudenme a arreglarlo, es muy molesto, además de que su soporte al cliente parece diseñado para ser dificil de utilizar...

[Maxim]

Hey @javier1983,

Thanks for reaching out.

Can you please share the error message she's seeing when she tries to join your plan again? 🙂

[javier1983]

It basically says you couldnt check if she lives with me (same address)

[upzuzvf3xvfi4d9iopys]

When i type my adress it says that there is a problem and i have to try later.

[patentthattrexnow]

Plan

Duo

Country

United States

My Question or Issue

I just rejoined Spotify on a Duo plan for me and my wife. When she clicks the invite link, it does not prompt her to verify address.  Instead, it says that "You can't join this plan." It says that Spotify could not verify her address and that she must wait 12 months to join a plan. We were previously on a family plan together, which ended earlier this year.

[Maxim]

Hey @patentthattrexnow,

I recommend telling her to reach out to Support so that they can take a look into her account and see if this can be fixed: https://www.spotify.com/about-us/contact/ 🙂

Thanks!

[user-removed]

Necesito que me ayude, no puedo aceptar la invitación del administrador, vivo con el. M3 ayudan por favor