I have been removed from our family subscription

[grobakumma]

I pay for a family account that is in my wife's name. So far, we've both been able to enjoy Spotify Premium. Last week I was no longer able to use the Premium offer. I found out that I had been removed from the family subscription because I hadn't confirmed my address in time. I found an email in my email inbox that gave me 7 days to confirm. Obviously, because I did not take note of this negligence within 7 days, I have earned the penalty of now being allowed to pay for a service for 12 months but not being able to use it.

I am a little disappointed with this process, but I always assume good faith on the part of the provider and wanted to ask how I can reinstate my family membership. Thank you in advance for your reply.

[marlene495hadley]

Hello!

I’m sorry to hear about your Spotify issue. To reinstate your family membership, ask your wife to log in to her Spotify account, go to the Account page, and resend the invite to your email. Make sure to confirm your address promptly this time. If you face any issues, try opening the invite link in an incognito window or ask your wife to send a new invite.

Hope this helps you!

[grobakumma]

Thank you for your quick reply. My wife has sent me a new invitation. However, after I click on Accept invitation, I am told that I cannot join the subscription.

You cannot join this subscription.
We could not confirm that you live with the person who manages this Premium plan. You can rejoin someone else's plan in 12 months.
Or find another Premium plan that suits you.

I am not shown another option. Even an attempt with an incognito window does not lead to a different result.

What else can we do?

Kind regards

[Msueguevara]

I am having the same issue. My brother thought the email was spam and his account never told him to update his address. It doesn’t seem fair that he has to wait a whole year to get back on the plan. I can show proof he is on our lease and lives with us. 

[everhartrobinson]

I also had a similar issue, where my family members entered our address, and Spotify says it’s not our address?! Looking at my account I see a RANDOM address I have NEVER lived at listed as our primary.

I will go ahead and change my address, but I need to ensure my family will be able to be added back on…?

Thanks in advance,

[Yordan]

Hey folks,

If a family member misses the 7 day verification window for rejoining as per this article, it would be best for them to contact the Customer Support team so that they can assist them further.

@everhartrobinson, when you change the address on your Family page, make sure that the members update it on their end as well. If you suspect that your account has been compromised, I strongly recommend securing it by following the steps here.

Hope this clears things up.

Take care

[Floriek]

Plan

I have a Free one and my boyfriend Premium

Country

NL

Device

Phone 11

Operating System

iOS

My Question or Issue

Hi Spotify,

I have the same problem. My boyfriend wanted to add me to his DUO account but it says: 

You cannot be added to this subscription
We could not confirm that you are living with the administrator of this Premium subscription. You can be added back to someone else's subscription in 12 months.

Or find another Premium subscription that suits you.

Before I had a family discription with my old roommate but I moved out. Hope you can help me!

Kind regards,

Florieke

[1152384267]

Plan

Premium Family

Country

DE

My Question or Issue

My wife missed to complete the address check. Is there a way to add her to the family again. I can prove where she lives.

[Maxim]

Hey @1152384267,

Thanks for coming to the Community.

It's best to reach out to Support about this: https://www.spotify.com/about-us/contact/ 🙂

[Kobus2]

Plan

Premium duo

Country

Netherlands

Device

iPhone 

My Question or Issue

Upgraded premium to duo to add my wife to my plan. Did the address thing, but it autocorrected the postal code to a wrong one. I could not change it to the correct one. According to the support articles I should go with whatever is nearest. So I did that. 
invited my wife, but she had already an address verification and had a different address entered, because we couldn’t enter our own address due to the autocorrecting issue. 

need a high level employee to manually set our correct addresses and undo the 12month ban on my wife’s account. 

[bladiebla1]

Plan

Premium

Country: Belgium

Device

Iphone 12

Operating System

IOS

My Question or Issue

We had to re-verify the address of the family plan when clicking on the link I received an error "There is a problem try again later." I tried for multiple days. now the time to verify has passed and I have been thrown out of the family plan. Can we be re-added? 

[Ncwood20]

My wife got kicked off my premium family plan. She was on it and everything was fine, she didn't change anything but it said she was not premium anymore. I tried to invite her, and it says there is a 12-month delay. How do we fix that? She did not try to switch plans, she was just kicked off our plan for some reason.

[Vtumay]

Here’s your message in English:

“My spouse was also removed from the family plan with the same address issue excuse. What does Spotify have against the concept of family or spouses? It’s very rude.”

[Nicolepeew]

This did not work for me. I added the exact address, and it did not pop up so i removed the unit number. But the platform does not accept it since it is not the same. I've been locked out of the family plan for 12 months. I've tried the suggested methods but it's been nothing but disappointment.