I'm being overcharged?

[Lloydrayx]

Why have I been charged 14.99 Pounds for a 4.99 Pounds subscription?
Is their any possible way to get a refund back on my £10.00?

[MattSuda]

Hey @Lloydrayx

You can read Spotify's refund policy here:

https://support.spotify.com/account_payment_help/payment_help/refund-policy/

[Lloydrayx]

Hello, cheers for replying so quick!
Which journey do I have to go through to get this refund?

[MattSuda]

@Lloydrayx

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.