I register my son with exact address but still cannot register to family plan

[macproject]

Plan

Premium

Country

 Indonesia

Device

Galaxy a7 2016

Operating System

Android

My Question or Issue

 I take a family plan and register my son. it was successful couple months ago, but suddenly being kicked out and I cannot register him back untilk now even I already put the exact same address with me.

any feedback?

Thx

[Aimee_T]

Hey @macproject! Welcome to the Spotify Community.

We'd recommend making sure you're using the correct address. Also, the best option would be to accept the invite from an incognito window.

Take care 🙂

[Melody]

Hey @macproject.

Thanks for coming to the Community.

Just to check, are you still having this issue? We'd love to continue helping if so.

In the meantime, we have some more information on Premium for Family here, under 'Why was I removed from the Premium for Family plan?' which may explain things if an account was removed. If this doesn't seem right though, let us know.

Thanks,

/M