Join a family plan is not working!

[filipesoldi]

My wife invited me through email to join her new Family plan, but when I fill up my data and submit the form I always get the following message: "You're unable to join this Family plan. Need help? Read our FAQ." - Of course, we both live at the same address.

I've already read all the FAQ session but nothing fits my situation. So, I don't know what is going on.

You can see the message I got in the following attachments.

Thanks.

[phan_times]

Hello @filipesoldi,

I would check out this link: https://community.spotify.com/t5/Premium-for-Family-Student/Unable-to-join-thr-premium-family-accoun.... Hopefully this helps. Likes are appreciated.

[Bittencourt · Accepted solution]

Hey @filipesoldi, did you solve the issue?

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[filipesoldi]

Thank you, but it's still not working.

[Bittencourt]

Hey @filipesoldi,

In this case I suggest you get in contact with Spotify Cares as I told you in my previous reply.

[filipesoldi]

Hi @Bittencourt,

I haven't tried the options you gave me yet, but I'll do it and I get back to you later.

Thanks a million!

[filipesoldi]

Hi @Bittencourt!

I spoke to the Spotify Care on Facebook and they solved my problem. My data was wrong in their database.

Thank you for your help.

[Bittencourt]

Hey @filipesoldi, you're welcome 🙂