Music deleted when I upgraded from Premium to Premium for Family

[carolinenijsten]

Plan

Free/Premium

Country

 The Netherlands

Device

iPhone 8

Operating System

iOs10

My Question or Issue

 Last week I upgraded my account from Premium to Premium for Family and I only changed the payment method. Now I logged into my account and all of my music from the last three years is gone. Yesterday it was still there. When I upgraded, everywhere it said you would keep your music. I’m really upset right now because I’m paying more and now I get these troubles. I really don’t know how to fix it.

[Nico]

Hey @carolinenijsten! Welcome to the Spotify Community! 🙂

Not to worry, your Spotify playlists haven’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead.

I'd recommend checking out the FAQ page ”Can I create multiple accounts?” here for more info.

If you’re definitely logged into the right account, but you’re still not seeing some playlists, I’d suggest reading this Spotify Answer for the correct steps.

Let me know how it goes! 🙂

Peace