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Need to edit family account Administrator information

Need to edit family account Administrator information

Hi!

I've subscribed to the Spotify Family plan but I didn't realize the first page I landed on was to fill the Administrator informations (Name and Address). I thought I was automatically the 'admin' since I was the "first" to create the plan (very messy thing, by the way, you should change/fix that), so when setting up my admin info I typed in the email and name of my sister. I believe the address is correct (since we do live in the same house), tho' I'm not sure if that's the page where you fill the address in. I've tried unsub and subscribing again from my account, but appearently that doesn't work. So I'd like to know how can I change this info, mainly for organization and clarity of my account page (TL;DR: there's no change in address, I live in the same house as my sister, but currently she is set as admin in the family plan and I'd like that to be me). What should I do?

Reply
5 Replies

Hey @vithorleal,

 

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan. 

 

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account!

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Well, that's really awkward. Does it exist for a reason or is it just bureaucracy? The problem with that is that I can't use my email again, probably, right? So I'd have to create a new email account just for Spotify. Honestly, I'm overall very satisfied with Spotify, this changed my mind a little bit, since we're on the 21st century and all, you know... Online services, editing forms, etc. Thank you (for answering, I guess).

I fell into the same trap. The dialog is indeed very misleading. So I entered the name of the next family member instead of my own. And the fact that there is no way to change the name later on is just annoying.

I did the EXACT same thing. 

how to edit name family account ? thats bad step for family member.. no clue for name administrator

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