Help Wizard

Step 1


No puedo pagar plan familiar por año

No puedo pagar plan familiar por año

Plan familiar




Huawei Y9 Prime (Android 10)

Windows 10


Tengo problema al intentar hacer el pago anual del plan familiar, cuando selecciono el prepago de 12 meses y doy click en la opción de OXXO, que es la única disponible, me regresa a la página para seleccionar un plan premium con el siguiente enlace:

¿Alguien me puede decir si es un error de la página o si estoy haciendo algo mal? Ya lo intente desde la computadora (Windows 10) y desde el celular (Huawei Y9 Primer con Android 10) y en los dos me pasa los mismo.

O si alguien me puede decir que tengo que hacer para poder hacer el pago anual se los agradecería muchísimo.


3 Replies

Hi @Rurick


Welcome to the Community! We hope it's okay that we reply in English. We're happy to help.


Currently, you can pay Premium Family for 12 months only via Oxxo.


Would you mind trying it from an incognito window on a computer and using a different internet connection? Make sure to subscribe here.


Cheers - Let us know how it goes 🙂

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I did it but this time I got another error

Spotify 3.PNG

Hey @Rurick,


Thanks for keeping us posted 🙂


If the issue persists, it's a good idea to wait a couple of days and then to try again. It's possible that there was a hiccup in the system.


Keep us in the loop! If you have questions, you know where to find us.

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