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Plan change

Plan change

I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do? 

1 Reply

Hey @MaadhavGupta,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

This type of case is usually related to a secondary account subscribed by mistake. First, we'd recommend checking your current plan on your account page, to confirm if the plan change was made.

If you confirm that the plan was changed, we'd recommend logging out and back in following the steps in this article to force the sync between your account and your device.

However, if the account doesn't show the new plan, it's possible that the payment was made to a different account by mistake. In this case, since we don't have access to user's accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 


Hope this helps. If anything else comes up, the Community will be here for you.

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