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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106849 Views
  • 32 replies
  • 6 likes
  • 106849 Views
  • 32 replies
  • 6 likes

Superuser Contribution Upgraded to a Premium family plan. But I am unable to add members to it

PlanPremiumCountryIndia My Question or IssueI had a premium individual plan which I upgraded to a Premium family plan. But I am unable to add members to it. when I go to the invite page it shows an error "There was a problem, please try again later"....

  • Newbie
  • Plan Premium Country India     My Question or Issue I had a premium individual plan which I upgraded to a Premium family plan. But I am unable to add members to it. when I go to t...
  • Alex
  • Moderator
  • 1146 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1146 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family premium, Google home, voice recognition and children

Plan PremiumCountry Sweden DeviceIphone and google home My Question or IssueHello!I have a Spotify Family account and several google devices in my home, where my aim is that my children (all below 13 years old) will be able to play their own spotify ...

  • Casual Listener
  • Plan Premium Country Sweden   Device Iphone and google home   My Question or Issue Hello! I have a Spotify Family account and several google devices in my home, where my aim i...
  • Alex
  • Moderator
  • 612 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 612 Views
  • 3 replies
  • 0 likes

Solved!! Family member can’t get back into their account

A family member changed phone. The app was transferred but not the account! I can invite them again but this creates a new account. How do they sign into their old account?

  • Casual Listener
  • A family member changed phone. The app was transferred but not the account! I can invite them again but this creates a new account. How do they sign into their old account?
  • Maxim
  • Spotify Star
  • 694 Views
  • 3 replies
  • 0 likes
  • 694 Views
  • 3 replies
  • 0 likes

Superuser Contribution Address and Premium Family

I apologise for eventually repeating a topic but this seems to be a specific issue, in my case. I'm currently living in Serbia and have a Premium Family account, paid with a portuguese CC, but with reference to a Serbian address, to which I cannot in...

  • Newbie
  • I apologise for eventually repeating a topic but this seems to be a specific issue, in my case.   I'm currently living in Serbia and have a Premium Family account, paid with a portuguese CC, b...
  • noee
  • Newbie
  • 937 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 937 Views
  • 8 replies
  • 1 likes

Solved!! Transfer Acc from UK to India

Plan: Family Plan UKFree/Premium: PremiumCountry: UKDevice: Samsung S20 / Ipad / LaptopOperating System: Android Oreo, Windows 10My Question or Issue:Hi, I've been part of a Spotify Premium UK account for several years (on a family plan with 4 other ...

  • Casual Listener
  • Plan: Family Plan UK Free/Premium: Premium Country: UK Device: Samsung S20 / Ipad / Laptop Operating System:  Android Oreo, Windows 10 My Question or Issue: Hi, I've been part of a S...
  • Maxim
  • Spotify Star
  • 1027 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1027 Views
  • 3 replies
  • 0 likes

Superuser Contribution disable permant shuffle for playlist on android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue how to permanent disable shuffle for playlists?on computer and android app? very anoying to ...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • MafeG
  • Spotify Legend
  • 479 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 479 Views
  • 1 replies
  • 1 likes

Moving to another country, will it affect family members to rejoin the plan?

PlanPremiumCountryJapanDeviceOperating System My Question or IssueWe currently live in Japan, but are considering going to the Philippines to live for a while. I am the manager of the family plan, and I want to renew it in the Philippines when the cu...

  • Casual Listener
  • ...am the manager of the family plan, and I want to renew it in the Philippines when the current subscription expires.   My sister just joined the plan about 7 months ago, will she be unable to r...
  • Maxim
  • Spotify Star
  • 637 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 637 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family invite won't allow them to log in. Says username & password invalid??

Hi I have family premium & my daughter was included in this, until it just stopped working. Sent her a new invitation (after finding a bogus person in my account!) & she gets message that username & password invalid and can't log in. Any help appreci...

  • Visitor
  • Hi I have family premium & my daughter was included in this, until it just stopped working. Sent her a new invitation (after finding a bogus person in my account!) & she gets message that u...
  • Novy
  • Moderator
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop these advertisements in premium duo.

PlanPremiumCountrySouth Africa DeviceiPhone 11Operating Systemios 14.4 My Question or Issue How do I permanently remove these adverts. I pay to not have ads. What gives?  

9E52E2B3-41D8-441C-9D70-7FFB1E6113B4.png
  • Casual Listener
  • Plan Premium Country South Africa  Device iPhone 11 Operating System ios 14.4   My Question or Issue   How do I permanently remove these adverts. I pay to not have ads. What...
  • CarlosE
  • Moderator
  • 2181 Views
  • 4 replies
  • 3 likes
  • Premium for Family
  • 2181 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Plano Familia

PlanPremium FamilyCountry Brazil My Question or Issue Sou a tilular do plano familia (pagante) e um dos membros da familia (irmã) que faz parte do plano precisa viajar para os EUA por 6 - 10 meses, ela terá acesso as playlists e a conta dela fora do ...

  • Newbie
  • Plan Premium Family Country  Brazil   My Question or Issue  Sou a tilular do plano familia (pagante) e um dos membros da familia (irmã) que faz parte do plano precisa viajar p...
  • Eni
  • Moderator
  • 865 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 865 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium - Husband removed from account

Spotify: why do family members only have 7 days to confirm their address? Why not 30 days?why don't members have until 11:59 PM local time to confirm their address? The 7 days is not based upon a 24 hour clock. So if Spotify sends the confirmation em...

  • Visitor
  • Spotify:   why do family members only have 7 days to confirm their address? Why not 30 days? why don't members have until 11:59 PM local time to confirm their address? The 7 days is not b...
  • Alex
  • Moderator
  • 907 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 907 Views
  • 3 replies
  • 0 likes

Superuser Contribution FAMILY AND ECHO ALEXA

Hi Spotify,although somebody marked this as solved: This is NOT the case!Please read all the comments in:https://community.spotify.com/t5/Premium-Family/FAMILY-AND-ECHO-ALEXA/td-p/4645953/page/4and then please ACT!!!!If my kids wouldn't urge me to st...

  • Casual Listener
  • Hi Spotify, although somebody marked this as solved: This is NOT the case! Please read all the comments in: https://community.spotify.com/t5/Premium-Family/FAMILY-AND-ECHO-ALEXA/td-p/4645953/p...
  • steviehs
  • Casual Listener
  • 515 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 515 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot get alexa devices to show in Spotify on any device

Regardless of whatever device I use (Samsung Galaxy phone, ipad, Win10 pc) I simply cannot get to see the Alexa devices in device list to playback on. I have 2 Google Home in house and I can see and playback on these. Depending on network i choose co...

  • Regular
  • ...ondering is that my Spotify .account is 1 of 6 Family Premium accounts and my account is a member but not the admin.  The admin account DOES see the alexa devices but not the Google Homes.  B...
  • MafeG
  • Spotify Legend
  • 598 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 598 Views
  • 5 replies
  • 0 likes

Superuser Contribution Error of "not eligible" for Family Plan

I am currently a Premium user and trying to upgrade to a family account. PlanPremiumCountryIndia My Question or IssueWhen trying to upgrade to a family plan on the Spotify website, I continuously get the below error.

  • Regular
  • I am currently a Premium user and trying to upgrade to a family account.   Plan Premium Country India   My Question or Issue When trying to upgrade to a family plan on the Spotify w...
  • Ver
  • Spotify Legend
  • 1204 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 1204 Views
  • 9 replies
  • 0 likes

Solved!! Reconnecting to Family Subscription

PlanFamily Premium (Not Owner)CountryAustraliaDevicePixel 5Operating SystemAndroid 11My Question or IssueI was wondering, I've had my spotify account for years, and it still hasnt learnt i like Rap instead of EDM now, and i also have thousands of art...

  • Newbie
  • Plan Family Premium (Not Owner) Country Australia Device Pixel 5 Operating System Android 11 My Question or Issue I was wondering, I've had my spotify account for years, and it still hasnt l...
  • Maxim
  • Spotify Star
  • 828 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 828 Views
  • 1 replies
  • 0 likes

Solved!! [Android][Other] How to upgrade a Spotify kids user on family plan to a regular Spotify account

My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I have found so far is to delete her user and re-add he...

  • Visitor
  • My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I h...
  • Maxim
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ik heb een maand niet betaald moet ik nu een heel nieuw abbonoment afsluiten?

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify
  • 8231 Views
  • 6 replies
  • 0 likes
  • 8231 Views
  • 6 replies
  • 0 likes

Superuser Contribution Won't link to google home

Premium for FamilyIreland Daughter has google home in her room. I was a Premium user, and I switched to Premium for Family as I was tired of listening to my music in one room, only for it to go silent and I would hear Taylor Swift in her room. She wo...

  • Casual Listener
  • Premium for Family Ireland   Daughter has google home in her room. I was a Premium user, and I switched to Premium for Family as I was tired of listening to my music in one room, only for i...
  • ellichrisott
  • Visitor
  • 697 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 697 Views
  • 4 replies
  • 0 likes

Rückerstattung nach Beitritt zu Spotify Premium Family

PlanFamily PremiumLandDeutschlandMeine Frage:Wenn ich bereits ein Premium Abo hatte und 2 Tage nach Verlängerung meines Abos einem Family Plan beigetreten bin, bekomme ich dann den Betrag erstattet oder muss ich diesen trotzdem bezahlen? So gesehen w...

  • Newbie
  • Plan Family Premium Land Deutschland Meine Frage: Wenn ich bereits ein Premium Abo hatte und 2 Tage nach Verlängerung meines Abos einem Family Plan beigetreten bin, bekomme ich dann den Betrag e...
  • TreyAnastasio
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 448 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family plan change country

I’m a member of family plan and I want to change my country. Will everybody’s countries in my family change too if I do?Thank you.

  • Casual Listener
  • I’m a member of family plan and I want to change my country. Will everybody’s countries in my family change too if I do? Thank you. 
  • mmach
  • Newbie
  • 2611 Views
  • 5 replies
  • 1 likes
  • 2611 Views
  • 5 replies
  • 1 likes