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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20240 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179263 Views
32 replies
9 likes
I am currently on a Duo Plan and want to move to a family plan as we are now 3.1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is? 2/ if I am connected to someone's playlist to which I add my own songs, w...
I am currently on a Duo Plan and want to move to a family plan as we are now 3. 1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is? 2/ if I am c...
Spotify Star
724 Views
1 replies
0 likes
Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on.The problem is that the rest of my family and I are not allowed to join even though the invitation was sent to...
Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on. The problem is that the rest of my family and I are not a...
Spotify Star
273 Views
1 replies
0 likes
It has been years since my friend last joined any Spotify plan, yet she is unable to join a Family Plan currently. We are puzzled by this as there shouldn't be any restrictions on her eligibility for joining the plan.Could you please look into this m...
It has been years since my friend last joined any Spotify plan, yet she is unable to join a Family Plan currently. We are puzzled by this as there shouldn't be any restrictions on her eligibility f...
Spotify Star
248 Views
1 replies
0 likes
My issueCan not rejoin Premium family plan for same reason - once per 12 months... But it is the same plan, same family, same owner - just plan was renewed after interruption - payments were stoped for a few days for security reasons. How can I join ...
My issue Can not rejoin Premium family plan for same reason - once per 12 months... But it is the same plan, same family, same owner - just plan was renewed after interruption - payments were s...
Casual Listener
237 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceiPhone 13 Pro My Question or IssueHi - I am a family member on a family plan. In can see through the other articles that because of this I don’t have access to the 15 hours of free audiobook listening. Is there a way that I ...
Plan Premium Country UK Device iPhone 13 Pro My Question or Issue Hi - I am a family member on a family plan. In can see through the other articles that because of this I don’t have a...
Spotify Star
1180 Views
1 replies
0 likes
Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my password. I know just want to repair the damage he did ...
Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my p...
Roadie
712 Views
1 replies
0 likes
I was subscribed to premium mini today, but I also got the family plan, now it is not allowing me to add the address or invite people into my plan. The order history shows premium family, but the account shows premium mini which expires on 22/3/25 (a...
I was subscribed to premium mini today, but I also got the family plan, now it is not allowing me to add the address or invite people into my plan. The order history shows premium family, but the a...
Spotify Legend
208 Views
1 replies
0 likes
PlanPremium for familyCountryAustralia DeviceiPhone 11 ProOperating SystemiOS 17.1.2 My Question or IssueWhen I open the invitation link to join the premium for family plan (2 memberships still available) it take me to an error page. This happens whe...
Plan Premium for family Country Australia Device iPhone 11 Pro Operating System iOS 17.1.2 My Question or Issue When I open the invitation link to join the premium for family...
Spotify Star
397 Views
5 replies
1 likes
We’ve just upgraded from premium duo to premium family. My plan shows as premium family, however when I go to manage members oration shows as duo on that page meaning I can’t send an invite to my kids. How do I sort this? In the uk using an iPhone 15...
We’ve just upgraded from premium duo to premium family. My plan shows as premium family, however when I go to manage members oration shows as duo on that page meaning I can’t send an invite to my k...
Spotify Star
165 Views
1 replies
0 likes
I'm on a trial of Premium. I want to change to the family plan, but I am told: errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.I am NOT on the fmily...
I'm on a trial of Premium. I want to change to the family plan, but I am told: error Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or y...
Moderator
1264 Views
1 replies
1 likes
I've changed my subscription to Spotify Duo, but I can't add my family member. There is only error message: "Something went wrong" I have the same issue on my mobile phone and also on my PC (Windows 10)
I've changed my subscription to Spotify Duo, but I can't add my family member. There is only error message: "Something went wrong" I have the same issue on my mobile phone and also on my PC (W...
Spotify Star
193 Views
1 replies
1 likes
PlanFamily PremiumCountryBRAZILDeviceS20 feOperating SystemANDROID My Question or IssueI am subscribed to the premium plan, but I am still seeing ads. Why is this happening? I'm disappointed with the service.
Plan Family Premium Country BRAZIL Device S20 fe Operating System ANDROID My Question or Issue I am subscribed to the premium plan, but I am still seeing ads. Why is this h...
Newbie
483 Views
2 replies
0 likes
I started once a premium account for my 14 year daughter and later I upgraded it to a familyplan, now my 14 year daughter is the plan manager en my wife and I, that pay for the bills are just members.PlanPremium Family PlanCountryBelgiumDevice(Nokia ...
I started once a premium account for my 14 year daughter and later I upgraded it to a familyplan, now my 14 year daughter is the plan manager en my wife and I, that pay for the bills are just m...
Spotify Star
587 Views
1 replies
0 likes
PlanPremium familyCountryPortugalDeviceMac computer, samsung A 34 and another mobile Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium family Country Portugal Device Mac computer, samsung A 34 and another mobile Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
165 Views
1 replies
0 likes
I have been trying to invite my daughter to my family plan for weeks. She had a free account, but it did not convert to premium. We deleted her account and waited the two weeks to make sure it was completely gone. Now when I send her the invite, it s...
I have been trying to invite my daughter to my family plan for weeks. She had a free account, but it did not convert to premium. We deleted her account and waited the two weeks to make sure it was c...
Spotify Star
175 Views
1 replies
0 likes
My Question or IssueI have a premium family account. I want to add my children to my account. We are Dutch but live in Germany. I have entered our German address in my account. When my children accept the invitation and add the same address Spotify s...
My Question or Issue I have a premium family account. I want to add my children to my account. We are Dutch but live in Germany. I have entered our German address in my account. When my children a...
Spotify Star
233 Views
1 replies
0 likes
Plan Premium Country Spain Device Realme Pro Operating System Android My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I can't complete the process. Please help me!
Plan Premium Country Spain Device Realme Pro Operating System Android My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I ...
Spotify Star
361 Views
4 replies
0 likes
I'm having similar issues. I had a duo account with my 15 year old son. In the past month it was cancelled due to me receiving a new bank debit card. This past Monday I tried setting up a new duo account, but my son could not receive the email. Has s...
I'm having similar issues. I had a duo account with my 15 year old son. In the past month it was cancelled due to me receiving a new bank debit card. This past Monday I tried settin...
Casual Listener
203 Views
1 replies
0 likes
I want to switch from student to family plan. i have a week until student plan expires. if i switch right now, will i be charged the family plan amount today and again next week when student plan expires? Or will i be charged today and not again unti...
I want to switch from student to family plan. i have a week until student plan expires. if i switch right now, will i be charged the family plan amount today and again next week when student plan e...
Spotify Star
146 Views
1 replies
0 likes
We are typing the same address as the main members address
We are typing the same address as the main members address
Spotify Star
257 Views
3 replies
0 likes
