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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82585 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63269 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198630 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29975 Views
44 replies
4 likes
PlanPremiumCountryCanada My Question or IssueA few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan manager. Would it be possible to remain on the same plan with the rest of the f...
Plan Premium Country Canada My Question or Issue A few family members and I have been on the Family Premium plan for a few years. I am traveling abroad for a bit. I am a plan m...
Visitor
460 Views
2 replies
0 likes
PlanFamily PremiumCountryAustraliaOperating SystemiOS My Question or IssueHow do I purchase audiobooks while on premium family but I’m not the manager? The website keeps opening the app and the app keeps telling me to go back to the website
Plan Family Premium Country Australia Operating System iOS My Question or Issue How do I purchase audiobooks while on premium family but I’m not the manager? The website keeps o...
Spotify Star
199 Views
1 replies
0 likes
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte.PlanPremium familiarPaísMexico Mi pregunta o problemaNo puedo agregar a ningún familiar aún cuando ingresan la mi...
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporciones, más fácil será para nosotros intentar ayudarte. Plan Premium familiar País Mexico Mi pregunta o pr...
Moderator
1356 Views
3 replies
0 likes
Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...
Family plan Multiple accounts: me, wife, kid1, kid2, kid3, kid4 2 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. &n...
Moderator
13329 Views
13 replies
1 likes
PlanFamily PremiumCountryIndiaDeviceiPhone 13 & Samsung m34 My Question or IssueI want to start a jam to play the same song with another person in the same family plan (over the internet, not same wifi). They can join the Jam, but it doesn't seem to ...
Plan Family Premium Country India Device iPhone 13 & Samsung m34 My Question or Issue I want to start a jam to play the same song with another person in the same family p...
Spotify Star
2431 Views
1 replies
0 likes
PlanSupposed to be on the family plan Free/PremiumPremium CountryAustralia DeviceGalaxy S21+ Operating SystemAndroid My Question or IssueMy partner invited me to our family plan in September and I accepted the invited. At the time Spotify told me it ...
Plan Supposed to be on the family plan Free/Premium Premium Country Australia Device Galaxy S21+ Operating System Android My Q...
Spotify Star
273 Views
1 replies
0 likes
PlanPremium Family PlanCountryUSA My Question or IssueMy wife and I share a premium family plan, and I'm the plan manager. I'd like to make her the plan manager instead so that she can use the free audiobook access. Thanks for your help!
Plan Premium Family Plan Country USA My Question or Issue My wife and I share a premium family plan, and I'm the plan manager. I'd like to make her the plan manager instead so that she c...
Spotify Star
207 Views
1 replies
0 likes
PlanPremiumCountryGibraltarDeviceAnyOperating SystemAnyMy Question or IssueI have used and added Spotify Premium members in past with the link that is for UK residents (the one my account gives me to share for registration). However I live in Gibralt...
Plan Premium Country Gibraltar Device Any Operating System Any My Question or Issue I have used and added Spotify Premium members in past with the link that is for UK residents (the one my a...
Spotify Star
865 Views
8 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just paid (through Google play) for the next month of my premium individual but have j...
...ave just paid (through Google play) for the next month of my premium individual but have just seen that the family option would be ideal. When I try to switch to family it says 'payment failed'. I have c...
Spotify Star
313 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device iphone14(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Win...
...alaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently changed phones and gave my old phone to a family member. I a...
Casual Listener
398 Views
2 replies
0 likes
Family Members in same household - Spotify says they are in a different country - they are not. Please hlepPlanFamily PremiumCountryCanadaDeviceiphoneOperating Systemios My Question or IssueFamily Members in same household cannot join Family Premium ...
Family Members in same household - Spotify says they are in a different country - they are not. Please hlep Plan Family Premium Country Canada Device iphone Operating System ios My Q...
Spotify Star
392 Views
1 replies
0 likes
PlanPremiumCountryUnited kingdonDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueI want to create a family account. 2 of us have an existing individual premium account. If we both do a family account together, will we keep all ...
Plan Premium Country United kingdon Device Samsung Galaxy S8 Operating System Android Oreo My Question or Issue I want to create a family account. 2 of us have an existing i...
Spotify Star
343 Views
1 replies
0 likes
Hey Sir/MadaI Vineet Dahiya have purchased Premium Family Pack today i.e. 28/12/2023 and i’m not be able to add the family members for which i have paid the money So please help me.Thank You!PlanPremium FamilyCountryIndiaDevice(iPhone 12 Pro)Operatin...
Hey Sir/Mada I Vineet Dahiya have purchased Premium Family Pack today i.e. 28/12/2023 and i’m not be able to add the family members for which i have paid the money So please help me. Thank You! P...
Spotify Star
203 Views
1 replies
0 likes
PlanPremium Family My Question or IssueI can't add a 6th family member to the plan. When I follow the instructions I see this page: There's no option to add/remove members anywhere. Nothing there is clickable.
Plan Premium Family My Question or Issue I can't add a 6th family member to the plan. When I follow the instructions I see this page: There's no option to add/remove members a...
Spotify Star
503 Views
1 replies
0 likes
PlanPremium for FamilyCountryMexicoDevice(iPhone 14 pro Max, iPhone 14 pro, iPhone 13 pro Max, iPhone 12 pro, iPhone XR)Operating System(iOS 17) My Question or IssuePreviously I was on a family plan, checking my inboc I didn't have any notifications,...
Plan Premium for Family Country Mexico Device (iPhone 14 pro Max, iPhone 14 pro, iPhone 13 pro Max, iPhone 12 pro, iPhone XR) Operating System (iOS 17) My Q...
Spotify Star
220 Views
1 replies
0 likes
PlanPremium - FamilyCountryUnited StatesDevicewebsite, desktopOperating Systemwindows 11 My Question or IssueI have five people on my plan. I have given an invite to my roommates, and have had a phantom account show up on the plan. I can see the defa...
Plan Premium - Family Country United States Device website, desktop Operating System windows 11 My Question or Issue I have five people on my plan. I have given an invite t...
Spotify Star
324 Views
1 replies
0 likes
PlanFamily PremiumCountry DeviceSonos with AlexaOperating System My Question or IssueI have a Spotify Premium Family Plan. We gave each of our kids a Sonos speaker for Christmas. They each have their own Spotify profile and are connected to Alexa. Ho...
Plan Family Premium Country Device Sonos with Alexa Operating System My Question or Issue I have a Spotify Premium Family Plan. We gave each of our kids a S...
Newbie
375 Views
2 replies
0 likes
We have the Family Plan & I set up kid accounts for 3 children each on their own devices ( 2 Moto G Pure & 1 Samsung). We are having trouble with 'liked' songs for child A (Moto) showing up on child B's (Samsung) account in liked songs....which they ...
We have the Family Plan & I set up kid accounts for 3 children each on their own devices ( 2 Moto G Pure & 1 Samsung). We are having trouble with 'liked' songs for child A (Moto) showing up o...
Spotify Star
1073 Views
3 replies
0 likes
PlanPremium FamiliarCountryMexicoDeviceMacBook Pro 3MOperating SystemOS Sonoma My Question or IssueHello Spotify team, Hope this email finds you well. I have an issue because I want to change from monthly payment into an annual one but I can't do it....
Plan Premium Familiar Country Mexico Device MacBook Pro 3M Operating System OS Sonoma My Question or Issue Hello Spotify team, Hope this email finds you well. ...
Spotify Star
205 Views
1 replies
1 likes
Spotify DuoPixel 7UKSo this year I came off of a different Spotify Family plan that I was in with some old housemates My wife invited me to her Spotify Duo but when I accept the invite the link simply states that I can't join that plan and : "We coul...
Spotify Duo Pixel 7 UK So this year I came off of a different Spotify Family plan that I was in with some old housemates My wife invited me to her Spotify Duo but when I accept the i...
Spotify Star
249 Views
1 replies
0 likes
