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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150798 Views
  • 32 replies
  • 9 likes
  • 150798 Views
  • 32 replies
  • 9 likes

Premium family notification

If I cancel my subscription from premium family, does Spotify notifies the administrator?

  • Visitor
  • If I cancel my subscription from premium family, does Spotify notifies the administrator?  
  • Maxim
  • Spotify Star
  • 800 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 800 Views
  • 3 replies
  • 0 likes

Family Plan - unable to accept invite

My brother has set up a family plan. I have cancelled my Premium subscription but I cannot accept the invite. I have tried on my mobile, on a PC, PC in incognito mode. I have also tried over a few days but I continually get this error message: There ...

  • Visitor
  • My brother has set up a family plan. I have cancelled my Premium subscription but I cannot accept the invite. I have tried on my mobile, on a PC, PC in incognito mode. I have also tried over a few d...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 0 likes

Logged in on web browser but since joining Family Premium

PlanPremiumCountryUSADeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot login to the app on a computer since joining premium family. It is saying I have a free account but am able to access the family premium o...

  • Visitor
  • Plan Premium Country USA Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cannot login to the app on a computer since joining premium family...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add Spotify family member

I am trying to add a new member to my Spotify family account, they have recently moved in with me so I want to give them access to my premium. We are entering the correct address and it's just not working, we have tried on my phone oneplus 9, their p...

  • Casual Listener
  • I am trying to add a new member to my Spotify family account, they have recently moved in with me so I want to give them access to my premium. We are entering the correct address and it's just not w...
  • MihailY
  • Moderator
  • 387 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 387 Views
  • 4 replies
  • 1 likes

Change Manager When Going from Duo to Family Membership

Currently have Duo membership with my son and he is the manager. I'd like to upgrade to Family membership and become the account manager. Can I do this by leaving our current Duo plan, I create a Family plan for me to be manager, and then invite my s...

  • Visitor
  • Currently have Duo membership with my son and he is the manager. I'd like to upgrade to Family membership and become the account manager. Can I do this by leaving our current Duo plan, I create a Family...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution OCORREU UM ERRO

Estou enviando convites para minha família, mas ao preencher os dados idênticos aos meus, aparece a mensagem "ocorreu um erro". Tentamos digitar outro endereço e aparece "dados incorretos". No entanto, ao inserir o endereço correto, não participe, ad...

  • Newbie
  • Estou enviando convites para minha família, mas ao preencher os dados idênticos aos meus, aparece a mensagem "ocorreu um erro". Tentamos digitar outro endereço e aparece "dados incorretos". No entant...
  • Eni
  • Moderator
  • 509 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 509 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify dont ask my adress

i'm trying to enter family premium of my dad, we live in the same house but spotify simply didnt ask to put the adress and blocked me to enter in any other plan? i cant understand and im very upset with this error

  • Casual Listener
  • i'm trying to enter family premium of my dad, we live in the same house but spotify simply didnt ask to put the adress and blocked me to enter in any other plan? i cant understand and im very upset w...
  • Lyubka
  • Moderator
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium family

PlanPremium family CountryBelgium Operating SystemAndroid My Question or IssueWe want to add my husband to our family premium account as 4th member. unfortunately every time he clicks on the invitation link and he added our address (double checked) t...

  • Visitor
  • Plan Premium family  Country Belgium  Operating System Android  My Question or Issue We want to add my husband to our family premium account as 4th member.  u...
  • Joan
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 328 Views
  • 1 replies
  • 0 likes

Switching family

Hi, Since you still can't delete song history, you tend to get the -(mix) or -(cut) or -(ASOT1000) types of songs in playlists "made for me". This is especially annoying because they're not full songs and were made to be listened as a whole ong 1-2 h...

  • Newbie
  • ...ne, but I'm the main owner of the family plan, will I be able to add them to the new family? Does the 12 month period of not being able to join new family apply from the moment you added them to the e...
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 355 Views
  • 1 replies
  • 0 likes

Moving from Premium Individual to Premium Family

I have an individual premium plan and recently been added to a family premium plan. Do I have to cancel my individual plan to avoid getting charged twice? Thanks!

  • Visitor
  • I have an individual premium plan and recently been added to a family premium plan. Do I have to cancel my individual plan to avoid getting charged twice?   Thanks!    
  • Bittencourt
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution questions on connecting premium account under family to discord

PlanPremium under family plan My Question or IssueMy premium account is under my parents who own the family plan. I want to connect my account to discord but I'm not sure if my parents will get the notification that I connected my account to discord ...

  • Casual Listener
  • Plan Premium under family plan   My Question or Issue My premium account is under my parents who own the family plan. I want to connect my account to discord but I'm not sure if my parents w...
  • Dian
  • Spotify Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 548 Views
  • 1 replies
  • 0 likes

BEEING CHARGED FOR CHANGING MY CREDIT CARD

I pay my spotify with credit card, however I needed to change the card and then I've been charged seven reais (brazilian coins) for that, this is absurd! PlanPremium Family Country - Brasil Device(iPhone 13) My Question or IssueI want to understand w...

  • Newbie
  • I pay my spotify with credit card, however I needed to change the card and then I've been charged seven reais (brazilian coins) for that, this is absurd!  Plan Premium Family  C...
  • 44carol
  • Visitor
  • 450 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 450 Views
  • 2 replies
  • 0 likes

Sharing family plan with kids who share time between 2 homes following divorce.

i want to upgrade to a family plan from premium so my teenage kids can have access to premium features. due to divorce, I have shared care responsibilities for the kids (x3) and they stay with me 4 nights per fortnight. officially they ‘live with’ th...

  • Visitor
  • i want to upgrade to a family plan from premium so my teenage kids can have access to premium features.  due to divorce, I have shared care responsibilities for the kids (x3) and they stay w...
  • 170 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 0 replies
  • 0 likes

Agregar un septimo miembro a mi cuenta

Hola, soy de MéxicoActualmente tengo el plan familiar contratado, todos mis miembros (los 6) estan ocupados pero hace poco se integro a mi familia una nueva persona y me gustaría saber si existe alguna manera en la que pueda agregar a está séptima pe...

  • Visitor
  • Hola, soy de México Actualmente tengo el plan familiar contratado, todos mis miembros (los 6) estan ocupados pero hace poco se integro a mi familia una nueva persona y me gustaría saber si existe al...
  • 724 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 724 Views
  • 0 replies
  • 0 likes

Superuser Contribution jmsotomayor-9

Plande primera calidadpaísChileDispositivo(iPhone y Samsung Galaxy)sistema operativo(iOS 10, Android Oreo, Windows 10, etc.) Mi pregunta o problemaAparece un aviso que señala que un hijo mio no puede unirse a mi plan familiar premium porque solo pued...

  • Visitor
  • Plan de primera calidad país Chile Dispositivo (iPhone y Samsung Galaxy) sistema operativo (iOS 10, Android Oreo, Windows 10, etc.)   Mi pregunta o problema Aparece un aviso que señala...
  • Dian
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 1 replies
  • 0 likes

I can't join into the Family's plan where my bro magange's in same house!

I tried so many times to join into the familiar plan where my brother manage the plan, we live at the same house and I can't add my address due to I can write it. Recently I was suscribed at Student plan, but he offered me a place in it and I tried t...

  • Visitor
  • I tried so many times to join into the familiar plan where my brother manage the plan, we live at the same house and I can't add my address due to I can write it. Recently I was suscribed at Student...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Re: Unable to add Spotify family member

im having the same issue when I try adding my husband.It says he´s in another country.

  • Visitor
  • im having the same issue when I try adding my husband. It says he´s in another country.     
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona el link para pagar plan familiar anual

PlanPremiumPaísArgentinaDispositivoCelular Samsung y NotebookSistema operativo Mi pregunta o problemaTengo plan familiar y estaba pagando mensual. Ahora quiero empezar a pagar anualmente. Por algun motivo no me deja cambiar de plan, hace 3 días estoy...

  • Visitor
  •   Plan Premium País Argentina Dispositivo Celular Samsung y Notebook Sistema operativo     Mi pregunta o problema Tengo plan familiar y estaba pagando mensual. Ahora quiero ...
  • OscarDC
  • Moderator
  • 357 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 357 Views
  • 1 replies
  • 1 likes

Superuser Contribution Necesito poder habilitar la cuenta de mi hijo

Mi hijo tiene un celular configurado para niño y no puede utilizar la aplicación para adultos de spotify porque la app detecta que es el dispositivo de un menor. Cómo puedo habilitarlo de todos modos?

  • Visitor
  • Mi hijo tiene un celular configurado para niño y no puede utilizar la aplicación para adultos de spotify porque la app detecta que es el dispositivo de un menor. Cómo puedo habilitarlo de todos modos?
  • Vasil
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes