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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179263 Views

32 replies

9 likes

  • 179263 Views
  • 32 replies
  • 9 likes

Solved!! Re: Changing from premium to family do playlists and downloads get deleted?

I am currently on a Duo Plan and want to move to a family plan as we are now 3.1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is? 2/ if I am connected to someone's playlist to which I add my own songs, w...

Newbie

I am currently on a Duo Plan and want to move to a family plan as we are now 3. 1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is?  2/ if I am c...

AdamDamon

Spotify Star

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Problems with join family premium plan

Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on.The problem is that the rest of my family and I are not allowed to join even though the invitation was sent to...

Newbie

Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on. The problem is that the rest of my family and I are not a...

Maxim

Spotify Star

273 Views

1 replies

0 likes

Premium for Family
  • 273 Views
  • 1 replies
  • 0 likes

Issue Joining Spotify Family Plan

It has been years since my friend last joined any Spotify plan, yet she is unable to join a Family Plan currently. We are puzzled by this as there shouldn't be any restrictions on her eligibility for joining the plan.Could you please look into this m...

Visitor

It has been years since my friend last joined any Spotify plan, yet she is unable to join a Family Plan currently. We are puzzled by this as there shouldn't be any restrictions on her eligibility f...

Maxim

Spotify Star

248 Views

1 replies

0 likes

Premium for Family
  • 248 Views
  • 1 replies
  • 0 likes

Ca not return to family plan

My issueCan not rejoin Premium family plan for same reason - once per 12 months... But it is the same plan, same family, same owner - just plan was renewed after interruption - payments were stoped for a few days for security reasons. How can I join ...

Casual Listener

My issue Can not rejoin Premium family plan for same reason - once per 12 months... But it is the same plan, same family, same owner - just plan was renewed after interruption - payments were s...

2gf63k00w4u302vjnbuw

Casual Listener

237 Views

2 replies

0 likes

Premium for Family
  • 237 Views
  • 2 replies
  • 0 likes

Purchasing audiobooks as someone who is not a plan manager

PlanPremiumCountryUKDeviceiPhone 13 Pro My Question or IssueHi - I am a family member on a family plan. In can see through the other articles that because of this I don’t have access to the 15 hours of free audiobook listening. Is there a way that I ...

Visitor

Plan Premium Country UK Device iPhone 13 Pro   My Question or Issue Hi - I am a family member on a family plan. In can see through the other articles that because of this I don’t have a...

Maxim

Spotify Star

1180 Views

1 replies

0 likes

Premium for Family
  • 1180 Views
  • 1 replies
  • 0 likes

I was hacked, I want his device gone and to reset my algorithm.

Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my password. I know just want to repair the damage he did ...

Newbie

Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my p...

kaworu_bloodpaw

Roadie

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was subscribed to premium mini today, but I also got the family plan

I was subscribed to premium mini today, but I also got the family plan, now it is not allowing me to add the address or invite people into my plan. The order history shows premium family, but the account shows premium mini which expires on 22/3/25 (a...

Visitor

I was subscribed to premium mini today, but I also got the family plan, now it is not allowing me to add the address or invite people into my plan. The order history shows premium family, but the a...

MartinT

Spotify Legend

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Invitation to join premium family plan delivers error message

PlanPremium for familyCountryAustralia DeviceiPhone 11 ProOperating SystemiOS 17.1.2 My Question or IssueWhen I open the invitation link to join the premium for family plan (2 memberships still available) it take me to an error page. This happens whe...

Casual Listener

Plan Premium for family Country Australia   Device iPhone 11 Pro Operating System iOS 17.1.2   My Question or Issue When I open the invitation link to join the premium for family...

Maxim

Spotify Star

397 Views

5 replies

1 likes

Premium for Family
  • 397 Views
  • 5 replies
  • 1 likes

Not able to invite family members to premium family

We’ve just upgraded from premium duo to premium family. My plan shows as premium family, however when I go to manage members oration shows as duo on that page meaning I can’t send an invite to my kids. How do I sort this? In the uk using an iPhone 15...

Visitor

We’ve just upgraded from premium duo to premium family. My plan shows as premium family, however when I go to manage members oration shows as duo on that page meaning I can’t send an invite to my k...

Maxim

Spotify Star

165 Views

1 replies

0 likes

Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I change to the family plan?

I'm on a trial of Premium. I want to change to the family plan, but I am told: errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.I am NOT on the fmily...

Visitor

I'm on a trial of Premium. I want to change to the family plan, but I am told: error Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or y...

Ivelina

Moderator

1264 Views

1 replies

1 likes

  • 1264 Views
  • 1 replies
  • 1 likes

I am "owner" of spotify Duo but I can't manage my member

I've changed my subscription to Spotify Duo, but I can't add my family member. There is only error message: "Something went wrong" I have the same issue on my mobile phone and also on my PC (Windows 10)

Visitor

I've changed my subscription to Spotify Duo, but I can't add my family member. There is only error message: "Something went wrong" I have the same issue on my mobile phone and also on my PC (W...

Maxim

Spotify Star

193 Views

1 replies

1 likes

  • 193 Views
  • 1 replies
  • 1 likes

Advertising , why?

PlanFamily PremiumCountryBRAZILDeviceS20 feOperating SystemANDROID My Question or IssueI am subscribed to the premium plan, but I am still seeing ads. Why is this happening? I'm disappointed with the service.

Newbie

Plan Family Premium Country BRAZIL Device S20 fe Operating System ANDROID   My Question or Issue I am subscribed to the premium plan, but I am still seeing ads. Why is this h...

Kentrock

Newbie

483 Views

2 replies

0 likes

Premium for Family
  • 483 Views
  • 2 replies
  • 0 likes

Switching between a manager and a member

I started once a premium account for my 14 year daughter and later I upgraded it to a familyplan, now my 14 year daughter is the plan manager en my wife and I, that pay for the bills are just members.PlanPremium Family PlanCountryBelgiumDevice(Nokia ...

Visitor

I started once a premium account for my 14 year daughter and later I upgraded it to a familyplan, now my 14 year daughter is the plan manager en my wife and I, that pay for the bills are just m...

Anyk17

Spotify Star

587 Views

1 replies

0 likes

Premium for Family
  • 587 Views
  • 1 replies
  • 0 likes

I have Spotify Premium Duo. How, what steps do I have to take to give access to another person at ho

PlanPremium familyCountryPortugalDeviceMac computer, samsung A 34 and another mobile Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Premium family Country Portugal Device Mac computer, samsung A 34 and another mobile  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

165 Views

1 replies

0 likes

Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Cannot join family plan

I have been trying to invite my daughter to my family plan for weeks. She had a free account, but it did not convert to premium. We deleted her account and waited the two weeks to make sure it was completely gone. Now when I send her the invite, it s...

Visitor

I have been trying to invite my daughter to my family plan for weeks. She had a free account, but it did not convert to premium. We deleted her account and waited the two weeks to make sure it was c...

Maxim

Spotify Star

175 Views

1 replies

0 likes

Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes

Can not add family members to premium family account

My Question or IssueI have a premium family account. I want to add my children to my account. We are Dutch but live in Germany. I have entered our German address in my account. When my children accept the invitation and add the same address Spotify s...

Newbie

My Question or Issue I have a premium family account. I want to add my children to my account. We are Dutch but live in Germany. I have entered our German address in my account. When my children a...

Maxim

Spotify Star

233 Views

1 replies

0 likes

Premium for Family
  • 233 Views
  • 1 replies
  • 0 likes

Premium Family link doesn't work

Plan Premium Country Spain Device Realme Pro Operating System Android My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I can't complete the process. Please help me!

Casual Listener

Plan Premium Country Spain Device Realme Pro Operating System Android   My Question or Issue When I try to add a new member to my account I am receiving a corrupt link and I ...

Maxim

Spotify Star

361 Views

4 replies

0 likes

Premium for Family
  • 361 Views
  • 4 replies
  • 0 likes

Solved!! Re: DUO - won't accept email addres

I'm having similar issues. I had a duo account with my 15 year old son. In the past month it was cancelled due to me receiving a new bank debit card. This past Monday I tried setting up a new duo account, but my son could not receive the email. Has s...

Casual Listener

I'm having similar issues.  I had a duo account with my 15 year old son.  In the past month it was cancelled due to me receiving a new bank debit card.  This past Monday I tried settin...

Whatever273

Casual Listener

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Premium Student to Family Plan

I want to switch from student to family plan. i have a week until student plan expires. if i switch right now, will i be charged the family plan amount today and again next week when student plan expires? Or will i be charged today and not again unti...

Visitor

I want to switch from student to family plan. i have a week until student plan expires. if i switch right now, will i be charged the family plan amount today and again next week when student plan e...

Maxim

Spotify Star

146 Views

1 replies

0 likes

Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes