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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131480 Views
  • 32 replies
  • 8 likes
  • 131480 Views
  • 32 replies
  • 8 likes

Superuser Contribution It doesn't let a relative confirm the address, says plan in another country

I have a premium family plan but when my relatives (who live with me ) try to log in and confirm the address with the link of the invitation I just sent, Spotify indicates that they are trying to log in to a family plan in another country.

  • Visitor
  • I have a premium family plan but when my relatives (who live with me ) try to log in and confirm the address with the link of the invitation I just sent, Spotify indicates that they are trying to l...
  • Lyubka
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo agregar a un familiar al plan familiar

Al agregar a un miembro de mi familia me dice que : Tenes que vivir en la misma dirección , parece que estas intentando unirte a Premium Familiar desde un pais diferente. Premium Familiar solo esta disponible para familiares que viven juntos. Inténta...

  • Visitor
  • Al agregar a un miembro de mi familia me dice que : Tenes que vivir en la misma dirección , parece que estas intentando unirte a Premium Familiar desde un pais diferente. Premium Familiar solo esta ...
  • MihailY
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do i reset my spotify settings & download playlist

i was messing about with my spotify settings & now it is not letting me download any of my playlist & i cant seem to fix it

  • Visitor
  • i was messing about with my spotify settings & now it is not letting me download any of my playlist & i cant seem to fix it
  • MihailY
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution hello I can't change my premium into family: it says oeps something went wr

so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family

  • Visitor
  • so it says oeps something went wrong.. on my mobile and laptop. Please advise how to proceed to upgrade my premium to family
  • Lyubka
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution me dice que la dirección postal no es correcta para añadir un miembro

deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?

  • Visitor
  • deseo añadir a mi hijo pequeño que ya tiene movil por priimera vez y no me reconoce la dirección . Donde puedo encontrar como he escrito exactamente mi dirección?
  • Lyubka
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transaction cancellation

Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned

  • Newbie
  • Replenished the family's spotify subscription and the next day writes that the transaction did not go through and the money was not returned
  • Lyubka
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution From Premium to Family with iTunes

premiumGermany Hello,I suppose this question has been asked a hundred times, but I couldn't find a solution, so I'm going to ask you one more time:Can I convert my premium account subscribed to iTunes into a family account? and if so, how? If I cance...

  • Newbie
  • ...ubscribed to iTunes into a family account? and if so, how? If I cancel the subscription on Itunes, are my playlists all gone? Or do they persist? I hope you can help.  
  • Lyubka
  • Moderator
  • 1896 Views
  • 7 replies
  • 0 likes
  • 1896 Views
  • 7 replies
  • 0 likes

How do i add some1 to my family plan if they cant change their location

I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I dont want to either) but i wanted to add my family me...

  • Visitor
  • I recently just created a family premium and so the payment information I used was from another country i lived in, and now that ive moved it stayed as that country (i cant change my country and I d...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

can I add onto my premium family plan without an email?

I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?

  • Casual Listener
  • I want to set up a new member on my family plan via an old cell phone. There's no email or other messaging apps that we can send the invite link to. How can I set this up without that?
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Receiving an error message even after succesful payment

I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gave (log out, restart phone, and log back in again) d...

  • Visitor
  • I made my payment about a week ago and the app is still saying I haven't paid. I talked to an agent through the support chat and they confirmed my payment had posted. Following the suggestions he gav...
  • Jose_M
  • Spotify Star
  • 291 Views
  • 4 replies
  • 0 likes
  • 291 Views
  • 4 replies
  • 0 likes

no puedo agregar los dos usuarios que me faltan al plan familiar

no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,

  • Visitor
  • no logro agregar a los dos usuarios que me faltan al plan familiar, no se donde ni como hacerlo,
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Eliminar a un miembro de mi cuenta

Quiero eliminar a un miembro de mi cuenta

  • Visitor
  • Quiero eliminar a un miembro de mi cuenta
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

falha ao se cadastrar

nao consigo entrar em um plano familia

  • Visitor
  • nao consigo entrar em um plano familia
  • Bittencourt
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Family Plan Getting Basic Service

PlanPremiumCountryUSADeviceSamsung S19Operating SystemAndroid My Question or IssueI have been paying for a family plan for many months and thought it was fine, but every time I login with the email I signed up with it asks me if I want to sign up for...

  • Visitor
  • Plan Premium Country USA Device Samsung S19 Operating System Android    My Question or Issue I have been paying for a family plan for many months and thought it was fine, but e...
  • Joan
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify starts with same song

I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.

  • Casual Listener
  • I use Spotify on an Ipod 7. Since yesterday Spotify starts with the same song after it hasn't been used for an hour or longer.
  • Jax99
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 2 replies
  • 0 likes

I can't join with my family premium

It says that I can't join bcs I don't live there

  • Visitor
  • It says that I can't join bcs I don't live there
  • Bittencourt
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con el oago realizado

Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción

  • Visitor
  • Hice el pago del mes de enero y hasta ahora me sigue saliendo en la app que realice el pago, trngo miedo que se cancele mi suscripción
  • Lyubka
  • Moderator
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium with children/teens and age of 14 and above

PlanPremium FamilyCountry: GermanyDeviceSamsung Galaxy S7Operating SystemAndroid ??? My Question or IssueDear Spotify support and responibles,I bought a Family Premium account today and found out, that it is not possible to include our daughter, 14 y...

  • Casual Listener
  • Plan Premium Family Country: Germany Device Samsung Galaxy S7 Operating System Android ???   My Question or Issue Dear Spotify support and responibles, I bought a Family P...
  • Billy-J
  • Spotify Star
  • 7751 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 7751 Views
  • 10 replies
  • 0 likes

Superuser Contribution Address not recognized when trying to add my daughter to my plan

I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) trying to add her, but when she clicks the link it j...

  • Visitor
  • I tried to add my daughter to my account in Brazil last month, and when I sent my daughter the link, the app said that we had to join when back in the registered address. Now I am at home (Uruguay) t...
  • Eni
  • Moderator
  • 711 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 711 Views
  • 6 replies
  • 0 likes

Superuser Contribution I am not able to get into the link from the premium family member abo.

My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We also tried to include the people manually with the p...

  • Visitor
  • My dad already send me and my brother the link multiple times to get included, but it always says that our adresses are not the same. I am not even abel to pur the right adress into the section. We a...
  • Dian
  • Spotify Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes