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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 120074 Views
  • 32 replies
  • 8 likes
  • 120074 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Recover discontinued Family plan (expired bank card)

Hi every oneOur Family plan has been discontinued due to expired bank card.I am prompted to update my payment method.But it says my plan is "premium personnal"Is it possible to have my family back at once ?Or do I have to start a make a new family pl...

  • Newbie
  • Hi every one Our Family plan has been discontinued due to expired bank card. I am prompted to update my payment method. But it says my plan is "premium personnal" Is it possible to have my family...
  • G2Gworld
  • Newbie
  • 1067 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1067 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Alexa/Echo Devices

PlanPremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemWindows 10 Pro My Question or Issue Hello, I have a strange issue. I've "downloaded a local file" track (MP3) and added it to a Playlist and when I select the track, all of my Echo devices gr...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 Pro Max Operating System Windows 10 Pro   My Question or Issue   Hello,  I have a strange issue. I've "downloaded a local file" tra...
  • Lyubka
  • Moderator
  • 678 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 678 Views
  • 3 replies
  • 0 likes

Temporarily remove account from Duo

Hello If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo membership once in 12 months so I am not wanting to risk it unecessa...

  • Visitor
  • Hello   If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo m...
  • AdamDam
  • Spotify Star
  • 985 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 985 Views
  • 3 replies
  • 0 likes

Superuser Contribution Transfer playlists from duo plan to family plan

Hi everybody ! I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, sister and wife will have also their own access. Thanks in advan...

  • Visitor
  • Hi everybody !   I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, s...
  • OscarDC
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Change Family Premium

I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new roomates, my question is, can i do this or do i have to wait ...

  • Newbie
  • I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new r...
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 168 Views
  • 1 replies
  • 0 likes

Problema al configurar mi plan familiar

Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema. PlanPremium Individual CountryMéxico Device(Lenovo)Operating Syste...

  • Visitor
  • Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema.    ...
  • Bittencourt
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Good morning. I am a Premium member and I have contracted a Family Plan.

Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to change my password unless I request it.

  • Visitor
  • Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to c...
  • Bittencourt
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Playlists in my Family Account

Guys, why do I see in my profile of family account playlists from other members I added?

  • Visitor
  • Guys, why do I see in my profile of family account playlists from other members I added?
  • Bittencourt
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution see last hour songs played even removed ones

hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close, an I as dislexic, I got the worn do. Thank for yo...

  • Visitor
  • hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close...
  • Vasil
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads with Family Premium

Plan - Family PremiumCountry - Spain Device iOS 15.5Operating SystemmacOS 12.3.1 My Question or Issue:Hi everyone, my issue is that I am getting ads (local ads + general international ads) even though I am paying for Family Premium. I have made sure ...

  • Regular
  • Plan - Family Premium Country - Spain   Device  iOS 15.5 Operating System macOS 12.3.1   My Question or Issue: Hi everyone, my issue is that I am getting ads (local ads + g...
  • AlejaR
  • Moderator
  • 455 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 455 Views
  • 9 replies
  • 1 likes

Superuser Contribution Kicked out from Family Abo, cant join again.

PlanPremiumCountryGermanyDevice(iPhone 13Mini, PC)Operating System(iOS 16, Windows 10) My Question or IssueI was kicked out from Faimly Abo, as I got the new invitation Link, I had to put the adresse, which in my case is the same as the Primium owner...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 13Mini, PC) Operating System (iOS 16, Windows 10)   My Question or Issue I was kicked out from Faimly Abo, as I got the new invitation Link,...
  • Dian
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 0 likes

Adding family membres who live in différents adresse

Hello, I want to add family membres but they live in others adresse, how ça I do that? I think this is not good to enjoy this plan.... It's my account and I want to be free adding people who lives in others places... Thanks to answers

  • Casual Listener
  • Hello, I want to add family membres but they live in others adresse, how ça I do that? I think this is not good to enjoy this plan.... It's my account and I want to be free adding people who lives i...
  • 31hqgsjffl2ouonqzlir
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution i was kicked out of family subscription even though i´m part of the Family.

I was kicked out of our family subscription even though I'm part of the family. I got an email to confirm but it still didn't work. Please help me I can't stand a second without music.

  • Visitor
  • I was kicked out of our family subscription even though I'm part of the family. I got an email to confirm but it still didn't work. Please help me I can't stand a second without music.
  • Vasil
  • Moderator
  • 139 Views
  • 1 replies
  • 1 likes
  • 139 Views
  • 1 replies
  • 1 likes

Can I block someone even if they're in my family plan?

PlanPremium / FamilyCountryAustraliaDeviceSamsung galaxy S20 FE, pc Operating SystemWindows 11 My Question or IssueThis girl I used to be friends with is taking my taste in music, artists/bands I listen to and using them to seek for attention and cal...

  • Visitor
  •   Plan Premium / Family Country Australia Device Samsung galaxy S20 FE, pc  Operating System Windows 11   My Question or Issue This girl I used to be friends with is t...
  • Maxim
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allowing explicit content for family member does not work

PlanPremiumCountryFinland DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueHello. After a family member is growing up we decided to allow explicit content on her device. However, toggling off the filter for explicit content does not...

  • Casual Listener
  • Plan Premium Country Finland   Device Samsung Galaxy A6 Operating System Android   My Question or Issue Hello.    After a family member is growing up we decided to a...
  • Dian
  • Spotify Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Grayed out song - I’m desperate!

Hi Spotify-Community, I have a problem since weeks and Spotify support can’t find the problem!It’s really frustrating. I have Spotify Premium Family with 6 accounts an my issue is: I login with Account Nr. 1.I’m searching for a playlist, I can find i...

  • Casual Listener
  • Hi Spotify-Community,   I have a problem since weeks and Spotify support can’t find the problem! It’s really frustrating.   I have Spotify Premium Family with 6 accounts an my issue i...
  • Dian
  • Spotify Legend
  • 253 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 253 Views
  • 5 replies
  • 0 likes

Can't leave family plan

I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page."I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?

  • Visitor
  • I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page." I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?  
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Administrator for our Family plan can not login

Hello anyone who can help. My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also no longer working. So it seems he can not recover his password...

  • Newbie
  • Hello anyone who can help.   My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also n...
  • Eni
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address search not working

My Question or IssueI'm being prompted to add an address to continue using Premium Family. When taken to the address page, the search feature is not working. I get a message that it does not recognize my address just a few characters into typing. Eve...

  • Casual Listener
  •     My Question or Issue I'm being prompted to add an address to continue using Premium Family.  When taken to the address page, the search feature is not working.  I get a m...
  • Lyubka
  • Moderator
  • 7929 Views
  • 30 replies
  • 42 likes
  • Premium for Family
  • 7929 Views
  • 30 replies
  • 42 likes

Superuser Contribution No me deja unirme a un plan familiar

Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor

  • Visitor
  • Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor  
  • Alex
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes