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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140121 Views
  • 32 replies
  • 8 likes
  • 140121 Views
  • 32 replies
  • 8 likes

Got Kicked Out of Plan Because ‘We Couldn’t Comfirm You Live With Plan Manager’

Hi, I need costumer support to address the following issue: Two of my Premium Family Plan members got kicked out of my plan today without receiving email notices, they are experiencing difficulties joining back. I resent them the invitation link, the...

  • Newbie
  • Hi, I need costumer support to address the following issue:   Two of my Premium Family Plan members got kicked out of my plan today without receiving email notices, they are experiencing d...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

" We couldn’t confirm that you live with the plan manager for this Premium plan."

PlanFreeCountryCanadaDeviceLg V60 ThinQ My Question or IssueI've been kicked out of a family plan and when I try to join, it displays"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan agai...

  • Newbie
  • Plan Free Country Canada Device Lg V60 ThinQ   My Question or Issue I've been kicked out of a family plan and when I try to join, it displays "We couldn’t confirm that you live with t...
  • Ashrafnaroo13
  • Visitor
  • 302 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 302 Views
  • 4 replies
  • 0 likes

Superuser Contribution Me cambiaron a un plan individual cuando yo tenia un plan familiar

Mi tarjeta me la robaron por lo que la cancele, realice mi pago con mi tarjeta nueva y me cambiaron de un plan familiar a uno individual, regrese a mi plan familiar pero me cobraron doble, adicional a eso perdí todas las configuraciones de las person...

  • Visitor
  • Mi tarjeta me la robaron por lo que la cancele, realice mi pago con mi tarjeta nueva y me cambiaron de un plan familiar a uno individual, regrese a mi plan familiar pero me cobraron doble, adicional ...
  • Alex
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did the family plan not ask me for my address?

My mom sent me the family plan link in an email, but whenever I log in to add my account, it tells me that I do not live with my mom. Why won't it ask me for my address?

  • Visitor
  • My mom sent me the family plan link in an email, but whenever I log in to add my account, it tells me that I do not live with my mom. Why won't it ask me for my address?
  • Alex
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 2 likes
  • 192 Views
  • 1 replies
  • 2 likes

Superuser Contribution Supression d'un profil de mon compte premium family

Supression d'un profil de mon compte premium family alors qu'il n'a pas reçu le mail pour confirmer l'adresse, comment faire pour ne pas tout perdre !

  • Visitor
  • Supression d'un profil de mon compte premium family alors qu'il n'a pas reçu le mail pour confirmer l'adresse, comment faire pour ne pas tout perdre !
  • Alex
  • Spotify Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Home address verification is a shitty update

Verifying a family address on Spotify is a frustrating feature. My children and elderly parents cannot check their emails immediately and end up being kicked out of the family plan. They are unable to re-join, and I have to create new accounts for th...

  • Casual Listener
  • Verifying a family address on Spotify is a frustrating feature. My children and elderly parents cannot check their emails immediately and end up being kicked out of the family plan. They are unable t...
  • Maxim
  • Spotify Star
  • 1190 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1190 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problème de vérification d'adresse

sur mon abonnement famille 3 personnes n'ont pas eu l'adresse pour vérifieriez l'adresse postale

  • Visitor
  • sur mon abonnement famille 3 personnes n'ont pas eu l'adresse pour vérifieriez l'adresse postale
  • Lyubka
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution What can I do if my account was blocked because I didn't confirm my address

I didn't read the email to confirm my address and I'm now blocked. The email ended up in the irrelevant mails and I didn't read it. I want to rejoin the family and reconfirm my mail.

  • Visitor
  • I didn't read the email to confirm my address and I'm now blocked. The email ended up in the irrelevant mails and I didn't read it. I want to rejoin the family and reconfirm my mail.
  • Joan
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family removed from my family plan and completely barred from rejoining

PlanPremiumCountryUSADeviceOnePlus 6TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am the manager for my family plan. Some of my family members confirmed our address in time, but others, including myself, missed the wa...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6T Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am the manager for my family plan. Some of my family m...
  • Lyubka
  • Moderator
  • 1561 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 1561 Views
  • 4 replies
  • 1 likes

Superuser Contribution Premium family ne fonctionne pas sur mon compte

L’option de souscription a premium famille ne fonctionne pas sur mon profil. quand je vais sur internet ça me mets bien que j’y souscrit mais via l’application mobile et ordinateur ça me mets que je n’ai pas premium. comment y remédier ?

  • Visitor
  • L’option de souscription a premium famille ne fonctionne pas sur mon profil.   quand je vais sur internet ça me mets bien que j’y souscrit mais via l’application mobile et ordinateur ça me met...
  • Lyubka
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

Can't change my abo to Family abo

I tied to change my abo to Family Abo, but there is always the same error...

  • Visitor
  • I tied to change my abo to Family Abo, but there is always the same error...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Ads even though I'm paying premium

During music, there are no ads.But during podcasts, there are. I'm paying good money every month for no ads, so this needs to be fixed soon. Don't know why it doesn't register me as a premium account during podcasts.

  • Newbie
  • During music, there are no ads.But during podcasts, there are. I'm paying good money every month for no ads, so this needs to be fixed soon. Don't know why it doesn't register me as a premium accoun...
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Can't re-join Spotify family plan

I got an email telling me to renew my address to confirm I still lived with the owner of the family plan and forgot to confirm. I am now unable to get back into the family plan and get a pop-up saying I cant join another plan for 12 months when I try...

  • Casual Listener
  • I got an email telling me to renew my address to confirm I still lived with the owner of the family plan and forgot to confirm. I am now unable to get back into the family plan and get a pop-up s...
  • jfreedman
  • Casual Listener
  • 450 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 450 Views
  • 2 replies
  • 1 likes

Using Spotify family with Alexa speakers is limited to two devices.

We primarily use Alexa speakers in our home to play music. We recently switched from Amazon Music Family plan to Spotify Family plan. However, it appears that we can only play Spotify music on one Alexa device at a time, two if we use the Alexa "swit...

  • Newbie
  • We primarily use Alexa speakers in our home to play music. We recently switched from Amazon Music Family plan to Spotify Family plan. However, it appears that we can only play Spotify music on one A...
  • johnrt2001
  • Newbie
  • 286 Views
  • 2 replies
  • 3 likes
  • 286 Views
  • 2 replies
  • 3 likes

familiares excluídos do plano familiar e não conseguem retornar

4 dos meus familiares foram excluídos do plano familiar no qual eu sou o dono, e não conseguem retornar pra ele.

  • Visitor
  • 4 dos meus familiares foram excluídos do plano familiar no qual eu sou o dono, e não conseguem retornar pra ele.
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crypto.com Card and Adding Family members to a Premium Family Account

Hi Guys!I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and choose the address that is linked with my subscription (in I...

  • Casual Listener
  • Hi Guys! I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and c...
  • indiajetfer
  • Regular
  • 3124 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 3124 Views
  • 5 replies
  • 0 likes