Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
my husband travels back and forth between countries for business. Can we share a Spotify family plan and have it work in both places ?
NonI wanPlanPremiumCountryNetherlandDeviceSamsung Galaxy A71Operating System My Question or IssueI want to upgrade from Premium Duo to Premium Family. I don't get the option to choose this. I only see Premium duo and Premium Student at available opti...
PlanPremium My Question or Issue I got a family plan and we don't know who the plan manager is, since we can't see to which email this is linked. We really need to know this, bcs we have room for one more and my mother is listening on a free account ...
We have Echos all over the house and we are often playing music. My kids have echos in their room, and I created kid profiles and assigned those devices to them in the Alexa app. I also have created profiles for them in my premium family Spotify acco...
I have a premium family account. When I click on the links to the Spotify kids app, both Android and iOS, I am unable to install it. Furthermore, searches for them in the respective stores turn out no results. I assume there is a geographic lock on t...
My kids are trying to connect to our family premium account and each of the recieve the same message:"You need to live at the same address.it looks like you are trying to join premium family from a different country..."We all live at the same house a...
Can anyone give me spotify family premium plan (Gift card) for 1 year or 6 months Please include the purchase website link
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMembers of my premium family account are showing as free and cannot download songs and are de...
Why can only the main member on a Premium family account access the AI DJ? PlanPremium FamilyCountry: South Africa
as a invited family member can i switch individualy to a free subscription?
Good evening,I just created an account with my sister. Both my nephew and niece had no trouble accessing it, but I keep getting a message saying "your addresses didn't match". They did match, because I was the one setting it up. Am I missing any step...
PlanPremium FamilyCountryPoland My Question or IssueI’m having the issue with creating account for my Daughter who is 13 years old. I’m located in Poland and according to https://www.spotify.com/pl/legal/end-user-agreement/#s1 13 years old can use Sp...
I have just signed up as a new user (previously used another platform).I am going to sign up to family premium so that I can share with my wife and son.My son already has a spotify premium account that he pays for - the idea is to split the cost 3 wa...
PlanPremiumCountry - India Device - Mac, iPhone, iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen my family members click on the link to join family, after enterin...
Se me débito 2 veces el mismo mes
PlanPremium FamilyCountryGermany DeviceiPhone SEOperating SystemiOS 16.5.1 My Question or IssueI can not add my son to our Family Plan.Spotify say we are not in the same country currently, though we are. We are actually sitting next to each other. Wh...
PlanPremium Individual to FamilyCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAll of then My Question or IssueI hava premium individual plan paid until 01/2024. I would like to change it to family, if i do that...
I would like to upgrade my Premium Individual account to a Premium Duo account. However, in My Spotify account I can only change to Premium Student or to Spotify Free. Why do I have this problem and how to upgrade to Duo anyway?
PlanPremiumCountryUK DeviceLenovo laptop 2018Operating SystemWindows 10 My Question or Issue I've sent an invite to a family member and after they follow the link, accept the invite, log on to Spotify and enter their address (which is the exact same ...
13 year old son trying to sign up for family plan after deleteing kids account cannoy sign up but get's the error "You don’t meet Spotify’s age requirements."