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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174263 Views
  • 32 replies
  • 9 likes
  • 174263 Views
  • 32 replies
  • 9 likes

cant join to a family plan

Hi, I'm unable to join to a family plan. The owner sent me an invitation link. I go through all the steps (putting the right adres) but every time I tried, at the end all what I can see is error.

  • Visitor
  • Hi, I'm unable to join to a family plan. The owner sent me an invitation link. I go through all the steps (putting the right adres) but every time I tried, at the end all what I can see is error.
  • nicoortiz240
  • Music Fan
  • 806 Views
  • 13 replies
  • 0 likes
  • 806 Views
  • 13 replies
  • 0 likes

address confirmation

I had the premium family plan and we moved country. I updated the address, but nobody is able to join even inputing the right address

  • Newbie
  • I had the premium family plan and we moved country. I updated the address, but nobody is able to join even inputing the right address
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Retaining playlists when adding student plan to family plan

My daughter currently has a spotify student plan. Now if we take a spotify family plan and we invite our daughter does she retain her playlists?None of the below information is required. However, the more you provide the easier it will be for us to t...

  • Newbie
  • My daughter currently has a spotify student plan. Now if we take a spotify family plan and we invite our daughter does she retain her playlists?None of the below information is required. However, t...
  • Stan66
  • Newbie
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 1 replies
  • 0 likes

Changing payment method

PlanPremium Duo CountryGeorgia DeviceiPhone XR Operating SystemIOS My Question or IssueRegistered in Kazakhstan, living in Georgia. Can't change the payment method and invite my familiy member (that I live with) because of the issue.

  • Casual Listener
  • Plan Premium Duo   Country Georgia   Device iPhone XR   Operating System IOS   My Question or Issue Registered in Kazakhstan, living in Georgia. Can't change the paym...
  • Maxim
  • Spotify Star
  • 326 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 326 Views
  • 3 replies
  • 0 likes

Data protection, privacy

Family plan, Germany.iOS devices Dear Spotify,i am paying now each month 17,99€ for sharing spotify with my familiy.I am wondering, if my kids creating playlists, why they are per default "public" and not "private".Sorry, but nowadays, the default se...

  • Casual Listener
  • Family plan, Germany. iOS devices   Dear Spotify, i am paying now each month 17,99€ for sharing spotify with my familiy. I am wondering, if my kids creating playlists, why they are p...
  • NaCkHaYeD
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 193 Views
  • 2 replies
  • 0 likes

Ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo cambiar mi Plan Familiar de Pago Mensual a Anual?

PlanPremiumCountryMéxico My Question or IssueCómo puedo cambiar mi Plan Familiar de Pago Mensual a Anual?hace tiempo entre al chat de ayuda y me indicaron la página para hacer el pago pero a la hora que escoger 1 pago anual de xxxxx me pone: "Lo sent...

  • Newbie
  • Plan Premium Country México   My Question or Issue Cómo puedo cambiar mi Plan Familiar de Pago Mensual a Anual? hace tiempo entre al chat de ayuda y me indicaron la página para hacer el p...
  • Susan_GP
  • Moderator
  • 11730 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 11730 Views
  • 1 replies
  • 0 likes

Premium family plan invite failing

https://www.spotify.com/us/family/join/invite/ The system is sending this link out as an invite for premium membership and the recipient is saying that theyre getting a 404. I can confirm this link does not work. can you help me get the right link? J...

  • Visitor
  • https://www.spotify.com/us/family/join/invite/   The system is sending this link out as an invite for premium membership and the recipient is saying that theyre getting a 404. I can confirm t...
  • Bittencourt
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

One member in the Premium family subscription can’ listen to music

We are five persons in the Premium family. My son is included in the subscription, but can’t listen to, or download music in his profile.

  • Visitor
  • We are five persons in the Premium family. My son is included in the subscription, but can’t listen to, or download music in his profile.
  • Maxim
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Accidentally reported someone

Premium plan, India Hi team,Someone from my family is moving on to a different family plan (we are a large family with 15 people so we are shuffling around after 3 of us moved to Apple Music). While removing her, I accidentally reported her profile a...

  • Visitor
  • Premium plan, India   Hi team, Someone from my family is moving on to a different family plan (we are a large family with 15 people so we are shuffling around after 3 of us moved to Apple M...
  • Maxim
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify hesabımda ödememem gecikti. Şu an yapmak istiyorum ama kart kabul

Kart kabul etmiyor. Nasıl ödeme yapacağım bilmiyorum. Duo kullandığım kardeşimin hesabından da ödeme yapamıyoruz. İkimizde mağduruz.

  • Visitor
  • Kart kabul etmiyor. Nasıl ödeme yapacağım bilmiyorum. Duo kullandığım kardeşimin hesabından da ödeme yapamıyoruz. İkimizde mağduruz.
  • Vasil
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Family moved abroad

We have moved to France and struggling to recover our family plan

  • Visitor
  • We have moved to France and struggling to recover our family plan
  • Billy-J
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

why can’t i pay for my plan after the payment day passed?

i’ve credited my card with money and as i try to update my payment method so i can pay for my family plan, it always fails

  • Newbie
  • i’ve credited my card with money and as i try to update my payment method so i can pay for my family plan, it always fails
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does family owner get notification when I leave plan?

PlanPremium FamilyCountrySweden My Question or Issue:I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just leave and no one gets a notification? Thanks!

  • Casual Listener
  • Plan Premium Family Country Sweden   My Question or Issue: I'm wondering if the owner of my family plan gets an email or notification when I decide to leave out of the plan? Or do I just l...
  • blackdragoon
  • Newbie
  • 18748 Views
  • 18 replies
  • 0 likes
  • Premium for Family
  • 18748 Views
  • 18 replies
  • 0 likes

Premium users

PlanPremium familyCountryNorwayDeviceNokia x 30 5gOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan u make it so that plan managers can't turn off expliced content for plan users

  • Visitor
  • Plan Premium family Country Norway Device Nokia x 30 5g Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can u make it so that plan managers can't t...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 0 likes

Would my family gets kicked out immediately if cancels the family plan?

Cancelling my family plan soon. Would my family members get kicked out immediately or after the current billing period ends? Thanks for the help!

  • Visitor
  • Cancelling my family plan soon. Would my family members get kicked out immediately or after the current billing period ends? Thanks for the help! 😄
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Address doesn't being recognized in family plan

Even though it’s the same address of the other family members

  • Visitor
  • Even though it’s the same address of the other family members
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes