Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134287 Views
  • 32 replies
  • 8 likes
  • 134287 Views
  • 32 replies
  • 8 likes

Saving a member's playlist after removing him from family Premium membership

Hi to you all, I have a premium family membership and unfortunately one of the members passed away recently.I have sent from his account the favorite songs playlist to mine, so I can enjoy it also. However, I would like to remove his account so I can...

  • Newbie
  • Hi to you all,   I have a premium family membership and unfortunately one of the members passed away recently. I have sent from his account the favorite songs playlist to mine, so I can e...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Duo Premium not working

I invited my boyfriend but it says he's in another country but he's not?

  • Visitor
  • I invited my boyfriend but it says he's in another country but he's not?
  • Maxim
  • Spotify Star
  • 697 Views
  • 1 replies
  • 0 likes
  • 697 Views
  • 1 replies
  • 0 likes

combining accounts - do you lose your playlists?

My Question or IssueI want to convert my daughters and my plans (separate) into a duo premium plan. If I do this, will she lose her playlists?

  • Visitor
  •   My Question or Issue I want to convert my daughters and my plans (separate) into a duo premium plan.  If I do this, will she lose her playlists?
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Want to switch from Premium Family to Premium Duo

PlanPremium FamilyCountryGermanyMy Question or IssueWhen I started Spotify Premium back in 2018, there was no Duo option, that's why I have the Family account, which I don't really need (we are just two people). Somehow I can not switch to Duo option...

  • Newbie
  • Plan Premium Family Country Germany My Question or Issue When I started Spotify Premium back in 2018, there was no Duo option, that's why I have the Family account, which I don't really need (w...
  • Alex
  • Spotify Legend
  • 954 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 954 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution FAMILY AND ECHO ALEXA

PlanFamilyCountry UK My Question or Issue I pay £14.99/month for family subscription. I have 2 Alexas and an Echo Dot. I can't wok out how to have spotify running on each Alexa device, but different music on each through Spotify. We can only seem to ...

  • Newbie
  • Plan Family Country  UK     My Question or Issue   I pay £14.99/month for family subscription. I have 2 Alexas and an Echo Dot. I can't wok out how to have spotify r...
  • Not applicable
  • 379509 Views
  • 77 replies
  • 8 likes
  • Family & Alexa
  • 379509 Views
  • 77 replies
  • 8 likes

Solved!! Compte famille et partage de informations

Bonjour, est-ce qu'un compte famille impose que tout les membres se suivent et voient les détails (suivis, playlists, abonnés) des comptes ?Merci !

  • Casual Listener
  • Bonjour, est-ce qu'un compte famille impose que tout les membres se suivent et voient les détails (suivis, playlists, abonnés) des comptes ? Merci !
  • Bittencourt
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

You can join someone else's Premium plan only once every 12 months

Plan member unable to join the invite due to the below message."You can join someone else's Premium plan only once every 12 months".

  • Casual Listener
  • Plan member unable to join the invite due to the below message. "You can join someone else's Premium plan only once every 12 months".
  • Billy-J
  • Spotify Star
  • 472 Views
  • 3 replies
  • 0 likes
  • 472 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't join a family plan, and I don't know what to do

My wife created a Family Plan. I got the text to join. I put our address in, and it says there was a problem, and that I should try later. I've been trying for a day.

  • Casual Listener
  • My wife created a Family Plan. I got the text to join. I put our address in, and it says there was a problem, and that I should try later. I've been trying for a day.
  • Dian
  • Spotify Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

My wife lives in Argentina and I have an American debit card. How join fam

My wife lives in Argentina and I have an American debit card. How can I get her onto my family plan and also the kids. I am an American in the military so I will always be in different countries with American issued cards

  • Visitor
  • My wife lives in Argentina and I have an American debit card. How can I get her onto my family plan and also the kids. I am an American in the military so I will always be in different countries w...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Switch my Duo plan to family plan.

I want to switch my Duo plan to family plan I get e message: If you want to change your plan, contact your plan manager.In my account I don't find an option to add family members.

  • Visitor
  • I want to switch my Duo plan to family plan I get e message: If you want to change your plan, contact your plan manager. In my account I don't find an option to add family members.
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Spotify não aceita meu endereço na verificação do Plano Familiar!!

Ola, Fui integrado num Plano Familiar poucos meses atras e no dia 31/07/2017, recebi um pedido de confirmacao de endereço do Spotify, por email. Tive um erro de digitaçao no CEP e meu endereço nao pôde ser verificado, conforme o contato que fizeram t...

  • Casual Listener
  • Ola,   Fui integrado num Plano Familiar poucos meses atras e no dia 31/07/2017, recebi um pedido de confirmacao de endereço do Spotify, por email. Tive um erro de digitaçao no CEP e meu e...
  • Bittencourt
  • Spotify Star
  • 9904 Views
  • 5 replies
  • 0 likes
  • 9904 Views
  • 5 replies
  • 0 likes

Superuser Contribution Passwort im Premium für meinen Sohn vergessen.

Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und neu anlegen.Was kann man da machen? Er ist bei mir...

  • Visitor
  • Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und...
  • Vasil
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Can I copy my library, play history and all to a new account?

Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library on his account, as it's his as well, instead of need...

  • Casual Listener
  • Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library o...
  • anderssonne
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 206 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me deja agregar a ningún usuario en la cuenta premiun familiar!!!

Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema.Mi teléfono es *********

  • Visitor
  • Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema. Mi teléfono es *********   <moderator edit> 
  • Vasil
  • Moderator
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 1 replies
  • 0 likes