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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150058 Views
  • 32 replies
  • 9 likes
  • 150058 Views
  • 32 replies
  • 9 likes

Superuser Contribution Me suscribí al Plan Familiar Premium y me hicieron otro cobro

Me suscribí al Plan Familiar Premium y me cobraron el precio de Spotify Premium y sale que a fin de mes me cobraran lo del Plan Familiar. Por qué me cobrarán dos veces? Qué puedo hacer para que no lo hagan?

  • Newbie
  • Me suscribí al Plan Familiar Premium y me cobraron el precio de Spotify Premium y sale que a fin de mes me cobraran lo del Plan Familiar. Por qué me cobrarán dos veces? Qué puedo hacer para que ...
  • Alex
  • Spotify Legend
  • 569 Views
  • 3 replies
  • 0 likes
  • 569 Views
  • 3 replies
  • 0 likes

Going from one family account to another

PlanPremium FamilyCountryDenmark My Question or IssueMe and my husband have moved in with my brother recently with two premium family accounts between us. My husband moved to my family account a month ago, but now we want to move to my brother's. If ...

  • Visitor
  • Plan Premium Family Country Denmark   My Question or Issue Me and my husband have moved in with my brother recently with two premium family accounts between us. My husband moved to my family...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! cant share family subscription

PlanPremiumCountryGermanyDeviceHuawei P30 Pro; Desktop PCOperating SystemAndroid 10; Windows 11 (Build 22621.2070)My Question or IssueSo today, I bought the Spotify Premium Family subscription. I went on and tried to share it with my sister. She logg...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei P30 Pro; Desktop PC Operating System Android 10; Windows 11 (Build 22621.2070) My Question or Issue So today, I bought the Spotify Premium Family s...
  • Maxim
  • Spotify Star
  • 310 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 3 replies
  • 0 likes

Change family to duo

PlanPremium FamilyCountryNetherlandsDevice(iPhone 13pro)Operating System(iOS 16) My Question or IssueHow do I change my premium family account to a duo account? I can not choose that option in the app under ‘account’, even that i am de head/owner of ...

  • Casual Listener
  • Plan Premium Family Country Netherlands Device (iPhone 13pro) Operating System (iOS 16)   My Question or Issue How do I change my premium family account to a duo account? I can not c...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 1 replies
  • 0 likes

Ex removed me from family account

PlanFamily CountryUK DeviceSamsungOperating SystemAndroid My Question or IssueMy ex is the manager of our family Spotify account. She has removed me and I don't know the password to log in. How can I access my playlists if I sign up again with a diff...

  • Casual Listener
  • Plan Family  Country UK  Device Samsung Operating System Android   My Question or Issue My ex is the manager of our family Spotify account. She has removed me and I don't k...
  • pixiepocket
  • Casual Listener
  • 387 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 387 Views
  • 3 replies
  • 0 likes

How to change from duo to family without waiting 12 months

I had duo with my brother but my mom bought a family subscription and we cant join. it says that we need wait 12 months to join to family. Please help

  • Visitor
  • I had duo with my brother but my mom bought a family subscription and we cant join. it says that we need wait 12 months to join to family. Please help  
  • Billy-J
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 324 Views
  • 1 replies
  • 0 likes

login problem

hi, i can ´t log in to Spotify family. we just needed to change the account owner and 2 people can't log in there now. what should I do with it?

  • Visitor
  • hi, i can ´t log in to Spotify family. we just needed to change the account owner and 2 people can't log in there now. what should I do with it?
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 313 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution aceitando convite pra participar do plano família e dá erro

Plano: família País: Brasil Dispositivo: xiaomi redmi note 8 Sistema Operacional: Android Problema: minha irmã não consegue acessar ao plano família pelo link de acesso, toda vez que ela vai colocar o endereço aparece que deu problema e pra tentar no...

  • Newbie
  • Plano: família   País: Brasil   Dispositivo: xiaomi redmi note 8   Sistema Operacional: Android    Problema: minha irmã não consegue acessar ao plano família pelo lin...
  • MihailY
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 1 replies
  • 0 likes

Double accountname -> unable to log in as family subscription owner

Hi, I’ve lost the account details of the ownership account of my family subscription. I have a normal family membership account with the same username (pjer010) as the ownership account. I don’t know from which mailadres I’ve used for the family owne...

  • Newbie
  • Hi,   I’ve lost the account details of the ownership account of my family subscription. I have a normal family membership account with the same username (pjer010) as the ownership account. I d...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! My email was used by someone else

I am trying to set up an account to join a family account set up by my dad. When I tried to create a new account I was informed that my email has already been used. I managed to reset the password and log in but it was set up by someone in Chile and ...

  • Visitor
  • I am trying to set up an account to join a family account set up by my dad. When I tried to create a new account I was informed that my email has already been used. I managed to reset the password a...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't recognise that I share the same address as that of my family

Every time I enter the address of the residence in order to access the family plan I am informed that I am not in the same residence, when I am. Please help.

  • Visitor
  • Every time I enter the address of the residence in order to access the family plan I am informed that I am not in the same residence, when I am. Please help.
  • OscarDC
  • Moderator
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Superuser Contribution A family account but account still says free account

We have family premium. My mom did receive the invitation en accepted it. But when she is on her spotify app, then when you go to account. It says that her account is still an free account. So what to do??

  • Casual Listener
  • We have family premium. My mom did receive the invitation en accepted it. But when she is on her spotify app, then when you go to account. It says that her account is still an free account. So what t...
  • Alex
  • Spotify Legend
  • 4346 Views
  • 8 replies
  • 0 likes
  • 4346 Views
  • 8 replies
  • 0 likes

Superuser Contribution Estoy intentando comprar membresía premium familiar y no me deja contratar

Estoy intentando comprar membresía premium familiar y no me deja contratar con mi tarjeta de débito.Pongo todos mis datos correctos pero no me deja hacer el pago, me sale error.

  • Visitor
  • Estoy intentando comprar membresía premium familiar y no me deja contratar con mi tarjeta de débito. Pongo todos mis datos correctos pero no me deja hacer el pago, me sale error.
  • Lyubka
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Premium Not Working

Premium IndividualCanadaDeviceiPhone 14 Pro and Macbook ProHi, I've paid for spotify premium individual yet nothing has changed. I've tried verifying my email, logging out and back in, logging out of all devices, waiting several days (its been about ...

  • Casual Listener
  • Premium Individual Canada Device iPhone 14 Pro and Macbook Pro Hi,  I've paid for spotify premium individual yet nothing has changed. I've tried verifying my email, logging out and back i...
  • Billy-J
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 168 Views
  • 1 replies
  • 0 likes

Country change with no new country payment method

Hello, I am changing country and with it from one Premium-family subscription to another. The FAQ tells me I should change my payment method to belong to that of the new country to be able to change the country, but my payment card will still be the ...

  • Visitor
  • Hello,   I am changing country and with it from one Premium-family subscription to another. The FAQ tells me I should change my payment method to belong to that of the new country to be able t...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 133 Views
  • 1 replies
  • 0 likes

Solved!! How do i leave a family account?

I am member of a family Account. I moved and want to leave the account without ending it for the others and without asking anyone to kick me out. How can I do that? Thanks for your help!

  • Casual Listener
  • I am member of a family Account. I moved and want to leave the account without ending it for the others and without asking anyone to kick me out. How can I do that?   Thanks for your help!
  • Maxim
  • Spotify Star
  • 1415 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1415 Views
  • 6 replies
  • 0 likes

Solved!! duo to spotify cooldown??

I'm planning to switch from duo to family. I'm aware that if you leave a spotify family you may have a cooldown for year. What I'm trying to ask is will the subsidiary accounts receive a cooldown if the host switches plan from duo to family

  • Newbie
  • I'm planning to switch from duo to family. I'm aware that if you leave a spotify family you may have a cooldown for  year.  What I'm trying to ask is will the subsidiary accounts receive a...
  • Maxim
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 329 Views
  • 1 replies
  • 0 likes

Google voice match and the correct Spotify family account

PlanPremiumCountryGermany DeviceSamsung S22 UltraOperating SystemAndroid 12 My Question or IssueHow to use Voice Match with the correct Spotify account? We have a lot of GoogleHome Speakers and a Spotify Family Account with 6 members. But everytime w...

  • Regular
  • ...ot of GoogleHome Speakers and a Spotify Family Account with 6 members. But everytime we use Google home for playing spotify, always the first account is used. How to connect the right family member f...
  • 164 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: how do i listen independently on different devices with family premium?

wait. Then what's the point of family and how do I utilize it effectively so that I am not making my wife listen to what I am when she is in th car?

  • Visitor
  • wait. Then what's the point of family and how do I utilize it effectively so that I am not making my wife listen to what I am when she is in th car?  
  • AlejaR
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Premium family notification

If I cancel my subscription from premium family, does Spotify notifies the administrator?

  • Visitor
  • If I cancel my subscription from premium family, does Spotify notifies the administrator?  
  • Maxim
  • Spotify Star
  • 796 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 796 Views
  • 3 replies
  • 0 likes