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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77201 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94686 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77541 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208587 Views
267 replies
35 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
5094 Views
5 replies
0 likes
I went to "Manage members" but that link only shows the members. I can neither remove nor add any members.
I went to "Manage members" but that link only shows the members. I can neither remove nor add any members.
Spotify Star
403 Views
1 replies
0 likes
the plan manager was under my high school email and i do not have access to that email anymore and i need to add people to my plan but i cannot log into my account nor the email to reset the password.
the plan manager was under my high school email and i do not have access to that email anymore and i need to add people to my plan but i cannot log into my account nor the email to reset the password.
Spotify Star
769 Views
1 replies
0 likes
I subscribed for a family plan with my sister and she received an email from spotify that the family plan got canceled. I checked my account because im the one managing and it shows that the family plan is still on. Later that day she received anothe...
I subscribed for a family plan with my sister and she received an email from spotify that the family plan got canceled. I checked my account because im the one managing and it shows that the family p...
Spotify Star
432 Views
1 replies
0 likes
PlanPremium familyCountryNew caledoniaDevicesamsung, oneplus, asusOperating SystemAndroid 11, windows 10, ubuntu 22.04 My Question or IssueSpotify asks for a home address but I can't provide my address.My location is “Route des vignerons, Mont Mou, P...
Plan Premium family Country New caledonia Device samsung, oneplus, asus Operating System Android 11, windows 10, ubuntu 22.04 My Question or Issue Spotify asks for a home a...
Spotify Star
649 Views
5 replies
0 likes
PlanFree/PremiumCountryFRDevice(iPhone 13, PC)Operating System(iOS 17.5.1, Windows 10) My Question or IssueBonjour,J'ai été éjectée de l'abonnement Family de mon frère il y a quelques jours et me retrouve avec un compte free.Il n'a pas fait de modifi...
Plan Free/Premium Country FR Device (iPhone 13, PC) Operating System (iOS 17.5.1, Windows 10) My Question or Issue Bonjour, J'ai été éjectée de l'abonnement Family de mon frère il y...
Casual Listener
1352 Views
2 replies
1 likes
I recently canceled my premium family subscription and tried to join my step-dad's plan, but after I would put in the correct address I would get an error message that would tell me to try again. my premium family is active for another two days (then...
I recently canceled my premium family subscription and tried to join my step-dad's plan, but after I would put in the correct address I would get an error message that would tell me to try again. m...
Moderator
357 Views
1 replies
0 likes
PLanFamily PremiumCanada DeviceIrrelevantOperating SystemIrrelevant My Question or IssueWhat is the proper procedure to leave my family plan ( I am just a member not the owner) so that I may start up my own personal individual subscription service?
PLan Family Premium Canada Device Irrelevant Operating System Irrelevant My Question or Issue What is the proper procedure to leave my family plan ( I am just a member not t...
Community Legend
7210 Views
8 replies
0 likes
I signed up for Premium Family but still hear three ads every few songs
I signed up for Premium Family but still hear three ads every few songs
Not applicable
524 Views
4 replies
2 likes
Hi, My premium family account was suspended because i had to update my payment information with a new credit card. When i updated to the new card and reactivated my account, it subscribed me to a default solo premium account with no sign of my family...
Hi, My premium family account was suspended because i had to update my payment information with a new credit card. When i updated to the new card and reactivated my account, it subscribed me t...
Not applicable
815 Views
2 replies
0 likes
My daughters spend 50% of their time with me, 50% with their dad. They are on his family spotify membership and I have recently set up a new family membership - can they join both? Will they have to use different email addresses for each one? Thank y...
My daughters spend 50% of their time with me, 50% with their dad. They are on his family spotify membership and I have recently set up a new family membership - can they join both? W...
Spotify Star
371 Views
1 replies
0 likes
we’re on family plan, our child is 4 and does not have a phone, I as plan manager have the kids app which I play songs off for my daughter, we can’t work out how to get the kids app with our daughter’s profile onto my partner’s phone (she is a plan m...
we’re on family plan, our child is 4 and does not have a phone, I as plan manager have the kids app which I play songs off for my daughter, we can’t work out how to get the kids app with our d...
Spotify Star
500 Views
1 replies
0 likes
Hello, I subscribed to the Duo plan last month.Can I now join a Family plan created by someone else? When I accept the invite and confirm the address, I alway get an "Error, try again later" message. Thanks in advance.
Hello, I subscribed to the Duo plan last month. Can I now join a Family plan created by someone else? When I accept the invite and confirm the address, I alway get an "Error, try a...
Spotify Star
482 Views
1 replies
0 likes
hello I pay for family premium and 3 of my family members have lost access. I sent them an invite to re-join but when they try it it tells themthey are unable to join. please can let me know how I can fix this Emily
hello I pay for family premium and 3 of my family members have lost access. I sent them an invite to re-join but when they try it it tells them they are unable to join. please can let m...
Visitor
490 Views
5 replies
0 likes
PlanPremium FamilyCountryUKDeviceiPhone, Phone, PCOperating SystemiOS 10, Android, Windows 10 My Question or IssueThe Family plan I'm on used to be £16.99pm.It has now gone up to £19.99pm - a massive hike.The only change seems to be the addition of 1...
Plan Premium Family Country UK Device iPhone, Phone, PC Operating System iOS 10, Android, Windows 10 My Question or Issue The Family plan I'm on used to be £16.99pm. It has now g...
Casual Listener
1747 Views
4 replies
0 likes
Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium.PlanPremiumCountryArgentina My Question or Issue
Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium. Plan Premium Country Argentina My Question or Issue
Visitor
6958 Views
16 replies
0 likes
So thanks in advance for your help.My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account automatically goes to UK and I've tried the solutions for...
So thanks in advance for your help. My wife is British and I'm in the US military. We live in England. I'm the lead account on the spotify family but my country has reverted to USA. Her account a...
Casual Listener
1105 Views
7 replies
0 likes
I have added my daughter as Spotify Kid member to my Family plan, however I found it has also occupy one of the total 6 membership accounts? ie her name appear twice on the list now, one being Kid account and another one as normal? Would like to unde...
I have added my daughter as Spotify Kid member to my Family plan, however I found it has also occupy one of the total 6 membership accounts? ie her name appear twice on the list now, one being Kid a...
Spotify Star
2914 Views
1 replies
0 likes
I'm in the UK and recently got an email about Family plan updates from Spotify. I'm already on Premium Family, but it mentioned the new Basic Family. The main difference I can see is no audiobooks, which is fine. What I can't understand is what it me...
I'm in the UK and recently got an email about Family plan updates from Spotify. I'm already on Premium Family, but it mentioned the new Basic Family. The main difference I c...
Spotify Star
2970 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left my duo plan because my family was trying to upgrade to a family plan. Despite the same...
...eft my duo plan because my family was trying to upgrade to a family plan. Despite the same family member owning the premium plan I cannot join it again. I'm very stressed out by this. The plan had e...
Spotify Star
723 Views
4 replies
1 likes
