Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131413 Views
  • 32 replies
  • 8 likes
  • 131413 Views
  • 32 replies
  • 8 likes

não aparece opção para cancelamento

na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para experimentar, gostaria de cancelar antes de efetuar a c...

  • Visitor
  • na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para expe...
  • Bittencourt
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Paguei plano Premium duo mas somente atualizou meu antigo plano individual

Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.

  • Visitor
  • Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.
  • Bittencourt
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

PlanPremiumCountryCHDeviceiPhone 12Operating System(iOS 10) My Question or Issue1. The language should be italian/english, not French or German.2. I can't add a user even though they have premium subscription. It's not clear the difference between my...

  • Newbie
  • Plan Premium Country CH Device iPhone 12 Operating System (iOS 10)   My Question or Issue 1. The language should be italian/english, not French or German. 2. I can't add a user even t...
  • Vasil
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

How can I change the emailaddress of a family member?

My daughter's emailaddress changed, how can I get notifications sent to that new email?

  • Visitor
  • My daughter's emailaddress changed, how can I get notifications sent to that new email?
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! How can I search inside my playlist of 700 songs ? I cannot find the button

I have a big playlist of 700 songs and I wanted to search inside it but I cannot find the button… could you help me ? Thank you !

  • Casual Listener
  • I have a big playlist of 700 songs and I wanted to search inside it but I cannot find the button… could you help me ? Thank you !
  • Yona79
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

How can i add my partner on my duo premium

i have the premiume duo where i can add my husband spotify with my account but i can't HELP

  • Newbie
  • i have the premiume duo where i can add my husband spotify with my account but i can't HELP
  • kaworu_bloodpaw
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted family member by mistake

Hi - I deleted a family member from my Premium Family Account by mistake because they couldn't log in and there was a spelling error in their username (which it transpires had always been there). However, I also REPORTED IT AS SUSPICIOUS ACTIVITY. i ...

  • Visitor
  • Hi - I deleted a family member from my Premium Family Account by mistake because they couldn't log in and there was a spelling error in their username (which it transpires had always been there). H...
  • Dian
  • Spotify Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify saying I ran out of premium when I'm a part of a family plan.

My family's plan ran out a few months ago, so we switched the family head from my account to my dad's account. Now sometimes when I open Spotify, I get an error saying my plan ran out, when it hasn't. My recently listened to that appears at the top o...

  • Casual Listener
  • My family's plan ran out a few months ago, so we switched the family head from my account to my dad's account. Now sometimes when I open Spotify, I get an error saying my plan ran out, when it h...
  • Alex
  • Spotify Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Superuser Contribution I have an account I've paid to continue my premium status and still don't have access to my music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in with new phone.

My husband purchased a new phone and needs to download the app. No one remembers the login and I don't want to have 6 of us, log out and login with a new password.

  • Visitor
  • My husband purchased a new phone and needs to download the app. No one remembers the login and I don't want to have 6 of us, log out and login with a new password.
  • Vasil
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family address not found

When I open the email I’ve got to join the family and I enter the address it says that it is not found. What should I do ?

  • Visitor
  • When I open the email I’ve got to join the family and I enter the address it says that it is not found. What should I do ?
  • MihailY
  • Moderator
  • 220 Views
  • 1 replies
  • 1 likes
  • 220 Views
  • 1 replies
  • 1 likes

Superuser Contribution New shared playlist is not in my library

PlánPojistnéZeměČeská republika přístrojXiaomi 12Operační systémAndroid 13 Můj dotaz nebo problémDobrý den, vytvořil jsem nový playlist na Spotify a sdílím ho. Všichni ostatní v něm mají ten seznam skladeb normálně na svém profilu a ve své knihovně, ...

  • Casual Listener
  • Plán Pojistné Země Česká republika  přístroj Xiaomi 12 Operační systém Android 13   Můj dotaz nebo problém Dobrý den, vytvořil jsem nový playlist na Spotify a sdílím ho. Všichni ...
  • Eliska12
  • Casual Listener
  • 253 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 253 Views
  • 4 replies
  • 0 likes

Me han cobrado dos veces

El día miércoles 8 de febrero 2023, a las 02:45, se cobraron $5.220. Y el día siguiente, jueves 9 de febrero 2023, a las 11:18, volvieron a cobrar los $5.220, de mi Plan Dúo.

  • Visitor
  • El día miércoles 8 de febrero 2023, a las 02:45, se cobraron $5.220. Y el día siguiente, jueves 9 de febrero 2023, a las 11:18, volvieron a cobrar los $5.220, de mi Plan Dúo.
  • kaworu_bloodpaw
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change country with a prepaid Spotify Premium Family account

PlanPremiumCountryIndiaDeviceOnePlus 5TOperating SystemAndroid 10 My Question or IssueI have a 12 months Spotify Premium Family Plan. I plan to move to the US and will be staying there for atleast 6-8 months, whereas other family members will be here...

  • Casual Listener
  • Plan Premium Country India Device OnePlus 5T Operating System Android 10   My Question or Issue I have a 12 months Spotify Premium Family Plan. I plan to move to the US and will be s...
  • ravenous1967
  • Newbie
  • 1136 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1136 Views
  • 3 replies
  • 0 likes

How to add family members to my premium family plan without a desktop compu

I only use my Samsung device and do not have a laptop or desktop computer, how do I send the "join family link" to my family members?

  • Visitor
  • I only use my Samsung device and do not have a laptop or desktop computer, how do I send the "join family link" to my family members?
  • kaworu_bloodpaw
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution como hago para ver los datos del titular de la cuenta? no se q mail puse

hace varios años cree mi cuenta, y puse otro mail como titular y me agrege con mi otro mail como miembro (ni idea porque se ve q no entendia mucho) desde ese momento estoy pagando el plan de 6 personas (mi flia) pero nunca les mande la invitacion par...

  • Visitor
  • hace varios años cree mi cuenta, y puse otro mail como titular y me agrege con mi otro mail como miembro (ni idea porque se ve q no entendia mucho) desde ese momento estoy pagando el plan de 6 person...
  • MihailY
  • Moderator
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes