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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77309 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94847 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77736 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208771 Views
267 replies
35 likes
I bought a premium family plan and it does not allow other members to join from the same adress
I bought a premium family plan and it does not allow other members to join from the same adress
Spotify Star
338 Views
1 replies
0 likes
I want to remove someone from my plan but I don’t want their account to get deleted. If I remove them from my plan do they get to keep their account?
I want to remove someone from my plan but I don’t want their account to get deleted. If I remove them from my plan do they get to keep their account?
Spotify Star
352 Views
1 replies
0 likes
Hi, i forgot to pay my spotify duo, then i update my payment method. but i bought premium by mistake and the payment was completed. now i want to change my plan. But I can't do this without paying the full duo fee again. Please help me. I just bought...
Hi, i forgot to pay my spotify duo, then i update my payment method. but i bought premium by mistake and the payment was completed. now i want to change my plan. But I can't do this without payi...
Spotify Star
313 Views
1 replies
0 likes
Upgraded to Spotify family so my children could each play music on their own Amazon echo dot speakers. However when one child plays a song, Spotify stops everywhere else, despite everyone in the family having a family profile
Upgraded to Spotify family so my children could each play music on their own Amazon echo dot speakers. However when one child plays a song, Spotify stops everywhere else, despite everyone in the family...
Spotify Star
407 Views
1 replies
0 likes
I received and email to verify my account which I've noticed just now and I am locked out of my Premium. I missed it by 1 day due to being on holidays. Could you please issue a new verification link so I can still be part of the family plan?
...ink so I can still be part of the family plan?
Spotify Star
430 Views
1 replies
1 likes
PlanFamily PremiumCountryBelgium DeviceiPhone 11 + PCOperating SystemiOS + Windows My Question or IssueToday my wife lost her access to our Family premium. She is connected but with a free plan (she still have her lists and history).When I'm going to...
Plan Family Premium Country Belgium Device iPhone 11 + PC Operating System iOS + Windows My Question or Issue Today my wife lost her access to our Family premium. She is c...
Spotify Star
302 Views
1 replies
0 likes
PlanFamily/premiumCountryIndiaDevice(Oppo A35, redmi note Operating System( Android.) My Question or IssueWhen my family member tried to join through the premium family invite link that i sent to them, it leads them to a website and after they logged...
Plan Family/premium Country India Device (Oppo A35, redmi note 😎 Operating System ( Android.) My Question or Issue When my family member tried to join through the premium family i...
Spotify Star
1761 Views
1 replies
0 likes
Plan: Premium FamilyCountry USA Device iPad ProOperating SystemLatest iOS We had to change the card on our account, and found out when our plan lapsed. But after signing up again and logging into Spotify Kids my daughter's account went away. Her name...
Plan: Premium Family Country USA Device iPad Pro Operating System Latest iOS We had to change the card on our account, and found out when our plan lapsed. But after s...
Newbie
1504 Views
4 replies
1 likes
We have an active family plan with only 2 users, so space for 4 more. I want to add our two kids to our family plan with their own profile. They both have an Amazon Fire Tablet for kids. I have sent the invitation to join our spotify family plan to t...
We have an active family plan with only 2 users, so space for 4 more. I want to add our two kids to our family plan with their own profile. They both have an Amazon Fire Tablet for kids. I have s...
Spotify Star
467 Views
1 replies
0 likes
My son tried to download his playlist to a usb to play in the car. He got an email saying he violated terms of service. He ticked the box to say he wouldn't do again and appealed three times. Still no response from Spotify and he cannot access his mu...
...o response from Spotify and he cannot access his music. I am still paying family premium how do I resolve with Spotify? Plan Premium Country UK Device iPhone (iPhone 8, Samsung Galaxy 9...
Spotify Star
966 Views
3 replies
1 likes
When I use Spotify it cuts out her account. I also have all her playlists and favorites. We would like to separate our accounts so we can select our own music.
When I use Spotify it cuts out her account. I also have all her playlists and favorites. We would like to separate our accounts so we can select our own music.
Spotify Star
597 Views
2 replies
0 likes
i got kicked out of a family plan and it won't let me buy my own family plan. so do i have to wait a year to make my own family plan?
i got kicked out of a family plan and it won't let me buy my own family plan. so do i have to wait a year to make my own family plan?
Spotify Star
1023 Views
3 replies
1 likes
new account, transferring my playlists from old to new account on my cellphone - how?
new account, transferring my playlists from old to new account on my cellphone - how?
Spotify Star
317 Views
1 replies
0 likes
PlanFree/PremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy brother account got hack and all of our family was removed. he manage to retrieve ...
...rother account got hack and all of our family was removed. he manage to retrieve it back however non of us able to join back as it is within 12 months period. can I check how do we join back to the s...
Spotify Star
1516 Views
5 replies
0 likes
PlanPremium FamilyCountryPoland My Question or IssueI have family plan where I had couple of family members but because one of it didnt confirmed address it was aoutomatically removed. Now when I try to add it one more time he is not able to assign i...
Plan Premium Family Country Poland My Question or Issue I have family plan where I had couple of family members but because one of it didnt confirmed address it was aoutomatically r...
Not applicable
1626 Views
3 replies
0 likes
I haven’t joined any family plan in the last 12months and I’m trying to join my brothers family plan. My younger sister who was on my original duo plan was able to join however for me, it keeps telling me an issue happened after entering the address ...
I haven’t joined any family plan in the last 12months and I’m trying to join my brothers family plan. My younger sister who was on my original duo plan was able to join however for me, it keeps t...
Spotify Star
515 Views
3 replies
0 likes
Me and my husband were in his family paln and they cancelled it, we made a premium duo and i cant join, it says icant join someone else’s family group in 12 months. What can i do? We didn’t cancel the old one..
Me and my husband were in his family paln and they cancelled it, we made a premium duo and i cant join, it says icant join someone else’s family group in 12 months. What can i do? We didn’t cancel t...
Moderator
551 Views
2 replies
0 likes
Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the account to the family subscription but it doesnt work.
Me and my family members have a family subscription. Whenever I start playing a song on my account, her account pauses the playback. We've tried logging back in and out, adding and unadding the a...
Visitor
1096 Views
3 replies
0 likes
PlanPremium FamilyCountryLithuaniaDeviceSamsung Galaxy A22 5GOperating SystemAndroid 13 My Question or IssueI can not turn on canvases. I've already tried reinstalling and everything, but it just doesn't work.
Plan Premium Family Country Lithuania Device Samsung Galaxy A22 5G Operating System Android 13 My Question or Issue I can not turn on canvases. I've already tried reinstalling a...
Casual Listener
1560 Views
7 replies
0 likes
I'm trying to add a family member but they can't verify the address.When we click find address it finds the address but with a postcode from a different road and then tells us it doesn't match the account holder address.Why does spotify hold incorrec...
I'm trying to add a family member but they can't verify the address. When we click find address it finds the address but with a postcode from a different road and then tells us it doesn't match t...
Not applicable
1128 Views
3 replies
0 likes
