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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102873 Views
  • 32 replies
  • 6 likes
  • 102873 Views
  • 32 replies
  • 6 likes

Missed to verify adress for family plan- Wait 12 month!?

My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. This cant be possible!? What can I do to get a new chan...

  • Newbie
  • My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. T...
  • OneByBoo
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple accounts on alexa devices

PlanPremiumCountryIrelandDeviceDoesn't matter. Multiple os affected My Question or IssueHave 7 alexa devices. Also have a family plan with four users. Spotify connect cannot handle multiple logons (hello.this is the 21st century,just saying). Only on...

  • Gig Goer
  • Plan Premium Country Ireland Device Doesn't matter. Multiple os affected   My Question or Issue Have 7 alexa devices. Also have a family plan with four users. Spotify connect cannot h...
  • waces
  • Gig Goer
  • 1245 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 1245 Views
  • 4 replies
  • 1 likes

family plan 12 months possible?

is there any ways to purchase the family plan 12 months (or more than 1 month) at once? overlapping the monthly would be nice too, so the plan ends up on 2022.we are using 1 month free for the first purchase.and i can see anything except monthly now

  • Visitor
  • is there any ways to purchase the family plan 12 months (or more than 1 month) at once?  overlapping the monthly would be nice too,  so the plan ends up on 2022. we are using 1 month f...
  • Luke
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

"Popular with listeners of..." section of Home needs to be deleted!

The "Popular with listeners of..." section of my Home needs to be deleted, hidden, etc... ANYTHING so it is gone ASAP. Please help. (The subject matter of it has caused a great deal of complications for me.)

  • Regular
  • The "Popular with listeners of..." section of my Home needs to be deleted, hidden, etc... ANYTHING so it is gone ASAP. Please help. (The subject matter of it has caused a great deal of complications ...
  • p_gabrielle
  • Visitor
  • 402 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 402 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wife can't join Family Premium

PlanPremium FamilyCountryPortugal DeviceAnyOperating SystemAny My Question or IssueI have a Family Plan with my brother in law and my wife in the same plan, we live in the same house. About a month ago I received an email for my brother to check his ...

  • Visitor
  • Plan Premium Family Country Portugal   Device Any Operating System Any   My Question or Issue I have a Family Plan with my brother in law and my wife in the same plan, we live i...
  • Jeremy
  • Spotify
  • 392 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 392 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Expired Premium family invitation link

like the title says, the host of the premium family account sent me an invitation link, which worked. But i was always connected to my previous normal premium account, so i proceeded to deactivate my premium account, which deactivated also my family ...

  • Casual Listener
  • like the title says, the host of the premium family account sent me an invitation link, which worked. But i was always connected to my previous normal premium account, so i proceeded to deactivate m...
  • Eni
  • Moderator
  • 2205 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2205 Views
  • 3 replies
  • 0 likes

Solved!! Not eligible for Family Plan

PlanPremium Family PlanCountryUZBEKISTANDeviceSamsung Galaxy Note 10+Operating SystemAndroidMy Question or IssueHi! As far as I know,spotify has recently became available in Uzbekistan and I wanted to get a family premium plan.However, only individua...

  • Casual Listener
  • Plan Premium Family Plan Country UZBEKISTAN Device Samsung Galaxy Note 10+ Operating System Android My Question or Issue Hi! As far as I know,spotify has recently became available in U...
  • SherXan
  • Casual Listener
  • 1618 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1618 Views
  • 2 replies
  • 1 likes

Superuser Contribution Change the user/account running Spotify on my Amazon Echo so I can play elsewhere

PlanFamily PremiumCountryKenyaDevice(Echo Dot 3rd Gen; Spotify on Chrome browser)Operating System(Echo Dot software version 4463522692) My Question or IssueBrand new to Spotify. If any family member on our Family Premium account plays Spotify on thei...

  • Casual Listener
  • Plan Family Premium Country Kenya Device (Echo Dot 3rd Gen; Spotify on Chrome browser) Operating System (Echo Dot software version 4463522692)   My Question or Issue Brand new to S...
  • gtowncook
  • Casual Listener
  • 1196 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Play on 2 Devices on 2 different account on family premium

PlanFamily PremiumCountryUKDeviceiPad Air & Windows AppOperating SystemiOS 13 & Windows 10 My Question or IssueI have a family premium subscription and my windows PC logged into one account and my wife's iPad logged into another. Till now this worked...

  • Regular
  • Plan Family Premium Country UK Device iPad Air & Windows App Operating System iOS 13 & Windows 10   My Question or Issue I have a family premium subscription and my windows P...
  • hamza-mian
  • Regular
  • 1593 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 1593 Views
  • 13 replies
  • 0 likes

Family and indiviual favorites

I'm thinking of upgrading to a family plan. Do you still have individual favorites with family favorites if you upgrade to a family plan from a premium plan?

  • Visitor
  • I'm thinking of upgrading to a family plan. Do you still have individual favorites with family favorites if you upgrade to a family plan from a premium plan?
  • OneByBoo
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Can't get Spotify Premium Duo working right with 2 people streaming to Sonos

Need help setting up 2 people on a Spotify Premium Duo account and Sonos. With 2 accounts (the Premium with a 2nd person as a guest on the Duo plan). The problem is we can't separately stream from our phones using our individual Spotify accounts to c...

  • Casual Listener
  • Need help setting up 2 people on a Spotify Premium Duo account and Sonos. With 2 accounts (the Premium with a 2nd person as a guest on the Duo plan).   The problem is we can't separately str...
  • OneByBoo
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family + Headspace.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using headspace for some time, and I've noticed that premium plans can add headsp...

  • Newbie
  • ...ave been using headspace for some time, and I've noticed that premium plans can add headspace to tjeir plan. And that's an awesome idea! Unfortunately, Family plans can't... Please add this feature, s...
  • Alex
  • Moderator
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I cancel Family without the owner?

PlanFamilyCountryGermany So basically this is a throwaway as I'm moving away from Spotify but I was the admin of my Family subscription and I'm still being displayed as such even though I deleted my account more than a month ago. 3 members of my fami...

  • Visitor
  • Plan Family Country Germany    So basically this is a throwaway as I'm moving away from Spotify but I was the admin of my Family subscription and I'm still being displayed as such e...
  • Ver
  • Spotify Legend
  • 389 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution feature: allow different music from different Echo speakers

PlanFamily PremiumCountryEstoniaDeviceAmazon echo My Question or IssueDoes Spotify intend to add it in the future or has the idea been rejected?The suggestion to connect different speakers to different Amazon account would lose a lot of Alexa feature...

  • Newbie
  • Plan Family Premium Country Estonia Device Amazon echo     My Question or Issue Does Spotify intend to add it in the future or has the idea been rejected? The suggestion to c...
  • Eni
  • Moderator
  • 407 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify Family with young kids and Google Home

Plan: FamilyCountry: USDevice: Google Home Mini I'm an Apple Music user, but we finally made the leap to using Google Assistant and we bought 4 Google Minis throughout the house which we use as speakers in the kids room and as assistants to connect o...

  • Casual Listener
  • Plan: Family Country: US Device: Google Home Mini   I'm an Apple Music user, but we finally made the leap to using Google Assistant and we bought 4 Google Minis throughout the house w...
  • StCheryl
  • Visitor
  • 27209 Views
  • 21 replies
  • 20 likes
  • Premium for Family
  • 27209 Views
  • 21 replies
  • 20 likes

Superuser Contribution Unable to see the premium family link

I just moved from Spotify premium to family plan. While the payment is successful, I am not able to get the Premium Family link in my profile and hence unable to add family members. Tried it through the web and spotify app on iPhone and Android. What...

  • Newbie
  • I just moved from Spotify premium to family plan. While the payment is successful, I am not able to get the Premium Family link in my profile and hence unable to add family members. Tried it t...
  • Eni
  • Moderator
  • 1421 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1421 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Doubt regarding family plan join limitation.

I joined my family plan in 2020 and lost access in January 2021, however according to the statement (Members can only switch Family plans once a year.) which is not clear enough, does this mean I can switch once (i.e from one family plan to another) ...

  • Newbie
  • I joined my family plan in 2020 and lost access in January 2021, however according to the statement (Members can only switch Family plans once a year.) which is not clear enough, does this mean I c...
  • Mihail
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member just got kicked out of the premium subscription

PlanPremium FamilyCountryHungary My Question or IssueHi, my wife just kicked out of the family subscription within the 7 days of notice period, though she tried to verify the address in the instant, however, the site was not reachable in the first tw...

  • Newbie
  • Plan Premium Family Country Hungary   My Question or Issue Hi, my wife just kicked out of the family subscription within the 7 days of notice period, though she tried to verify the a...
  • Jeremy
  • Spotify
  • 373 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family and Alexa

PlanFree/PremiumCountryBelgium DeviceSonos, Echo Dot My Question or IssueI have a Spotify Premium Family account. So we should be able to play each on different devices different music. This does not work. It stops playing when another song is activa...

  • Casual Listener
  • Plan Free/Premium Country Belgium   Device Sonos, Echo Dot   My Question or Issue I have a Spotify Premium Family account. So we should be able to play each on different devices d...
  • shinybr3nda
  • Casual Listener
  • 30707 Views
  • 32 replies
  • 8 likes
  • Premium for Family
  • 30707 Views
  • 32 replies
  • 8 likes

Superuser Contribution Cannot add son to family premium (he was originally on there)

PlanPremiumCountryUKDeviceiPhone XRMy Question or IssueHi, one of my sons used to be on our premium family but no longer has access. I have tried adding him numerous times, but he gets the same error when he clinks on the link - 'can't confirm you ar...

  • Casual Listener
  • Plan Premium Country UK Device iPhone XR My Question or Issue Hi, one of my sons used to be on our premium family but no longer has access. I have tried adding him numerous times, but he g...
  • Eni
  • Moderator
  • 583 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 583 Views
  • 3 replies
  • 0 likes