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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140657 Views
  • 32 replies
  • 8 likes
  • 140657 Views
  • 32 replies
  • 8 likes

Superuser Contribution Why won't the link work to for family member to join Premium Family?

I have sent the link to my son several times via email and text, but when he clicks on the link he gets an error message and is unable to complete the address verification.

  • Casual Listener
  • I have sent the link to my son several times via email and text, but when he clicks on the link he gets an error message and is unable to complete the address verification.
  • Dian
  • Spotify Legend
  • 3186 Views
  • 15 replies
  • 1 likes
  • 3186 Views
  • 15 replies
  • 1 likes

Superuser Contribution Premium via family says “payment isn’t done” every single day although I’m not the one paying

Plan familyPremiumCountrynetherlands Deviceiphone 11 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremium via family subscription says “payment isn’t done” every single day again and again although I’m not the one pa...

  • Visitor
  • Plan family Premium Country netherlands   Device iphone 11 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium via family s...
  • Lyubka
  • Moderator
  • 188 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 3 replies
  • 0 likes

i bought duo for me and my partner when she tries to join it says error

So yesterday i bought duo for me and my partner because my dad doesnt pay our family premium so i wanted to start duo with my partner. But when i send her the invitation she cant join because it says error what do i do?

  • Regular
  • So yesterday i bought duo for me and my partner because my dad doesnt pay our family premium so i wanted to start duo with my partner. But when i send her the invitation she cant join because it s...
  • Maxim
  • Spotify Star
  • 424 Views
  • 10 replies
  • 0 likes
  • 424 Views
  • 10 replies
  • 0 likes

Superuser Contribution Updating card payments made new ind plan instead of renewing family plan

Spotify notified me saying they couldn't take payment (I recently switched bank accounts) so I clicked the message to update the card details and it automatically signed me up for a new individual premium plan when I just needed to update card detail...

  • Visitor
  • ...remium plan when I just needed to update card details and pay for a family. How do I go back to my family plan without paying twice?
  • Vasil
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! beginners question: from applemusic to spotify

Hello there, today I changed from apple music to spotify:I am a musician and because of this i have an apple music library that contains about 13.000 Songs within about 4.000 folders which i uploaded to ITunes Match. Now i want to know how to get thi...

  • Casual Listener
  • Hello there, today I changed from apple music to spotify: I am a musician and because of this i have an apple music library that contains about 13.000 Songs within about 4.000 folders which i upload...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can we allow explicit music for family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 17582 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 17582 Views
  • 6 replies
  • 0 likes

Superuser Contribution Karaoke

PlanPremium FamilyCountryAustraliaDeviceSony Bravia TV can you please turn on the karaoke function on my account

  • Casual Listener
  • Plan Premium Family Country Australia Device Sony Bravia TV   can you please turn on the karaoke function on my account 
  • OscarDC
  • Moderator
  • 494 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Release radar says it’s made for another user and not me

I share premium family plan and my release radar mix doesn’t recommend songs for me anymore. Instead of the mix saying “made for my username” it’s made for someone else’s username. That user is the account owner of our family plan but I used to get m...

  • Visitor
  • I share premium family plan and my release radar mix doesn’t recommend songs for me anymore. Instead of the mix saying “made for my username” it’s made for someone else’s username. That user is the a...
  • CarolineHCCN
  • Casual Listener
  • 1281 Views
  • 4 replies
  • 0 likes
  • 1281 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why can't 12 year olds have their own account?

Premium Kids specifically says for kids "under 12". I tried to add an account for my son under our Premium Family account and cannot! This is misleading and very frustrating. I can certainly use my own judgement and monitor what my kids listen to WIT...

  • Visitor
  • Premium Kids specifically says for kids "under 12".  I tried to add an account for my son under our Premium Family account and cannot!  This is misleading and very frustrating.  I c...
  • Dian
  • Spotify Legend
  • 4662 Views
  • 8 replies
  • 5 likes
  • Premium for Family
  • 4662 Views
  • 8 replies
  • 5 likes

Superuser Contribution Family address does not match

I try to join Family premium plan, and while address confirmation works for all other members, it does not work for me. While I try to input the same home address as any other member and family plan creator, when I click 'Find address' it automatical...

  • Visitor
  • I try to join Family premium plan, and while address confirmation works for all other members, it does not work for me. While I try to input the same home address as any other member and family p...
  • MihailY
  • Moderator
  • 457 Views
  • 5 replies
  • 0 likes
  • 457 Views
  • 5 replies
  • 0 likes

Premium Family not working on phone

PlanPremium FamilyCountryUSADeviceiPhone 13, MacBook AirOperating SystemIOS 16.4.1 My Question or IssueI've been using the Premium Family plan for a few years now, with my dad being the owner and manager. Recently Spotify was saying the payment wasn'...

  • Visitor
  • Plan Premium Family Country USA Device iPhone 13, MacBook Air Operating System IOS 16.4.1   My Question or Issue I've been using the Premium Family plan for a few years now, with my d...
  • Prague
  • Spotify Star
  • 202 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 202 Views
  • 1 replies
  • 1 likes

I can't allow explicit content to family members in Family primium.

PlanPremiumCountryIsraelDeviceI (account manager) have macbook air and the others have windowsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue.I can hear explicit content and I want them to be able to hear explicit content...

  • Casual Listener
  • Plan Premium Country Israel Device I (account manager) have macbook air and the others have windows Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue....
  • Prague
  • Spotify Star
  • 1477 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1477 Views
  • 1 replies
  • 1 likes

Member can't enter to the family plan

Hey guys!I have a problem here: I used to have a subscription to the Family Plan on Spotify, but my Facebook account were hacked, so I canceled my plan and the Spotify account (because the account was linked to Facebook and I was afraid the hackers h...

  • Newbie
  • Hey guys! I have a problem here: I used to have a subscription to the Family Plan on Spotify, but my Facebook account were hacked, so I canceled my plan and the Spotify account (because the a...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

Hello, I have a problem, when I try to join in a premium subscription, I get an error.We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan again in 12 months.Or find another Premium plan that...

  • Newbie
  • Hello, I have a problem, when I try to join in a premium subscription, I get an error. We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan...
  • AlejaR
  • Moderator
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missed change of address email and now I can't join the family plan :(

I'm getting the following error message:You can’t join this planWe couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months.Or find another Premium plan that’s right for you.Is th...

  • Visitor
  • ...onths. Or find another Premium plan that’s right for you. Is there any way I can re-join the family plan as I live at the same address!! Thank you for your help!!
  • Kiril
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose anything when leaving a family plan?

I want to leave a family plan to start my own family plan. Will I lose any of my playlists or other content?

  • Visitor
  • I want to leave a family plan to start my own family plan.  Will I lose any of my playlists or other content?
  • AdamDam
  • Spotify Star
  • 1018 Views
  • 1 replies
  • 0 likes
  • 1018 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemas con spotify premium familiar

Hola, hoy nos suscribimos a spotify premium familiar desde la cuenta de spotify premium que mi marido ya tenia. agregue mi cuenta )soy su esposa y me da saltos ilimitados, pero no elimino las publicidades. Por cada cancion que suena, luego aparece un...

  • Visitor
  • Hola, hoy nos suscribimos a spotify premium familiar desde la cuenta de spotify premium que mi marido ya tenia. agregue mi cuenta )soy su esposa y me da saltos ilimitados, pero no elimino las public...
  • Kiril
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got charged for my Spotify family yesterday, but its not working.

I payed for my Spotify yesterday and today its not working, when i log in it say that i need to uptade my payment details, but why did you charge me yesterday then?

  • Visitor
  • I payed for my Spotify yesterday and today its not working, when i log in it say that i need to uptade my payment details, but why did you charge me yesterday then?
  • MihailY
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes