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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174099 Views
  • 32 replies
  • 9 likes
  • 174099 Views
  • 32 replies
  • 9 likes

New member to family plan error message

PlanFamily premiumCountryUKDevice(iPhone 14Operating System(iOS My Question or IssueMy brother has sent me the link to join his family plan, I followed the link, added our address but an error message just keeps showing - “There was a problem. Please...

  • Newbie
  •   Plan Family premium Country UK Device (iPhone 14 Operating System (iOS   My Question or Issue My brother has sent me the link to join his family plan, I followed the link, a...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Zahlung - Family Premium Account über Mobilfunkanbieter

Ich möchte gerne über meinen Mobilfunkanbieter mein Abo bezahlen. Diese Option ist nicht aufgelistet beim Family Premium Account. Allerdings beim Duo Account schon. Warum? Gibt es eine andere Möglichkeit, bei der ich selber das Geld überweisen kann s...

  • Visitor
  • Ich möchte gerne über meinen Mobilfunkanbieter mein Abo bezahlen. Diese Option ist nicht aufgelistet beim Family Premium Account. Allerdings beim Duo Account schon. Warum? Gibt es eine andere M...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

from premium duo to premium familly, do we lose our playlists ?

if i change from premium duo to premium familly, is each member of the old premium duo will have is playlist in the new premium familly ?

  • Visitor
  • if i change from premium duo to premium familly, is each member of the old premium duo will have is playlist in the new premium familly ?
  • AdamDamon
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Premium members visibility

Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not? Thanks,Tala

  • Newbie
  • Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not?    Thanks, Tala
  • Maxim
  • Spotify Star
  • 330 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 330 Views
  • 3 replies
  • 1 likes

Adding a family member with the same address to my plan but not working

We live at the same address but when following invitation, it says that we don't live at the same address. I have checked that my address is correct and the addresses match but still not working

  • Visitor
  • We live at the same address but when following invitation, it says that we don't live at the same address. I have checked that my address is correct and the addresses match but still not working
  • Melissa89
  • Visitor
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

audio books are locked

they are evn locked on my plan, the plan manager. please arange things so that caroline456 has free audio books.

  • Casual Listener
  • they are evn locked on my plan, the plan manager. please arange things so that caroline456 has free audio books.
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family not working

My Question or IssueCurrently living in Taiwan with family, originally lived in Singapore, and lost my old account, my father bought Spotify premium family in Singapore. Tried to add me in Taiwan and to no aval, even after i tried inputting the addre...

  • Casual Listener
  •   My Question or Issue Currently living in Taiwan with family, originally lived in Singapore, and lost my old account, my father bought Spotify premium family in Singapore. Tried to add me i...
  • Ivelina
  • Moderator
  • 505 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 505 Views
  • 2 replies
  • 0 likes

Cancel my subscription

Please cancel my subscription (snip - moderator Edit)

  • Visitor
  • Please cancel my subscription (snip - moderator Edit)
  • kaworu_bloodpaw
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses playback after about 3 seconds on all platforms.

Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App, deleting caches, and logging out of all Apps seve...

  • Casual Listener
  • Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App...
  • OscarDC
  • Moderator
  • 127 Views
  • 2 replies
  • 1 likes
  • 127 Views
  • 2 replies
  • 1 likes

Kids fire tablet login

I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would be great.

  • Visitor
  • I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would b...
  • kaworu_bloodpaw
  • Roadie
  • 1076 Views
  • 1 replies
  • 0 likes
  • 1076 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que estaria perdiendo toda la musica que me gusta y mis ...

  • Visitor
  • Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que e...
  • AlejaR
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Family Members can't join - Same country, same address, same issue over and over

I have been trying to add my mom, who lives with me, for a year now and keep running into the same problem. I have the account, I've tried to add her to a Duo, when that didn't work I upgraded to Family and edited my address at the same time we set h...

  • Regular
  • I have been trying to add my mom, who lives with me, for a year now and keep running into the same problem. I have the account, I've tried to add her to a Duo, when that didn't work I upgraded to Family...
  • Maxim
  • Spotify Star
  • 876 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 876 Views
  • 7 replies
  • 0 likes

i can't change my plan

My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later

  • Visitor
  • My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m trying to get the random button on my wife’s Spotify to appear

Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help

  • Visitor
  • Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help
  • Yordan
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Criei o plano família, adicionei meu pai, porém na hora de adicionar minha mãe ela coloca o enderce”

Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confirmar aparece uma mensagem de que “Houve um erro” e ...

  • Casual Listener
  • Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confi...
  • Yordan
  • Moderator
  • 225 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Duo

Al aceptar la invitación en el dispositivo del otro miembro, sale que ya se unió, pero el spotify sigue teniendo anuncios, sigue como si tuviera el plan gratis.

  • Visitor
  • Al aceptar la invitación en el dispositivo del otro miembro, sale que ya se unió, pero el spotify sigue teniendo anuncios, sigue como si tuviera el plan gratis.
  • AlejaR
  • Moderator
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Can't upgrade my own iphone to family premium even though family all access it.

PlanFamily PremiumCountryUSADeviceiphoneOperating Systemios 10 My Question or IssueI pay for family premium and have for many months. Everyone else on my plan has access but I can only access the free account even though it says I am the manager of t...

  • Visitor
  • Plan Family Premium Country USA Device iphone Operating System ios 10   My Question or Issue I pay for family premium and have for many months.  Everyone else on my plan has a...
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 393 Views
  • 1 replies
  • 0 likes