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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 113691 Views
  • 32 replies
  • 7 likes
  • 113691 Views
  • 32 replies
  • 7 likes

Premium Family Plan - Address not matching

Hi - I'm trying to add a family member to my plan (I already have four on it and this takes out last space). They're typing in our address and it's definitely the one on the account but it's saying it doesn't match. I've not changed our address and d...

  • Casual Listener
  • Hi - I'm trying to add a family member to my plan (I already have four on it and this takes out last space).  They're typing in our address and it's definitely the one on the account but it's s...
  • Maxim
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 250 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family + Google Family Link

Hello, I recently signed up for Spotify, as my older son is getting into music. He recently turned 13, so is eligible for a Spotify account, however his google account is still managed by me under Family Link. He doesn't have his own computer, or tab...

  • Casual Listener
  • ...y me under Family Link.  He doesn't have his own computer, or tablet, so his primary music listening is on a google home speaker. I am trying to link his Spotify account to his voice so that o...
  • thearrys
  • Casual Listener
  • 2302 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2302 Views
  • 4 replies
  • 0 likes

Premium Family - adding someone

Plan - Family PremiumCountry - UK Device - iphone10 - 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Trying to add someone to my family plan but on my account, on premium family tab i can seem to edit anything, click ...

  • Newbie
  • Plan - Family Premium Country - UK   Device - iphone10 - 13    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Trying to a...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 160 Views
  • 1 replies
  • 0 likes

Subscribe to premium

Hi!Am I the only one not able to subscribe to any Premium Account?PlanFree/PremiumCountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)

  • Visitor
  • Hi! Am I the only one not able to subscribe to any Premium Account? Plan Free/Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS ...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes

premium: very good download quality on all - but low download quality on some specific albums

hi, i am premium: i get very good quality on all my fave. tracks, but really bad mp3 encoding on 2 albums / tracks: it sounds like a very low mp3 / aac bitrate. i have these on vinyl. can i upload and replace them? my mp3 setting is 320bit, aac 192 m...

  • Music Fan
  • hi, i am premium: i get very good quality on all my fave. tracks, but really bad mp3 encoding on 2 albums / tracks: it sounds like a very low mp3 / aac bitrate.   i have these on vinyl. can i ...
  • 148 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 0 replies
  • 0 likes

There was a problem. Try again later

Family PlanPremiumUnited States Device(iPhone 11, ipad 4, 2020 imac)Operating System(iOS 15, OS 11, ) Upon entering and submitting the address from the invitation link, we get the message There was a problem, try again later. family member had a duo ...

  • Newbie
  •   Family Plan Premium United States   Device (iPhone 11, ipad 4, 2020 imac) Operating System (iOS 15, OS 11, )   Upon entering and submitting the address from the i...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 0 likes

Can't join in family plan

Hi. I am unable to join in my current family plan. I have been using this plan for over a year now and upon renewing, i got a message that "you can't join this plan, you can join someone else's plan once every 12month"

  • Visitor
  • Hi. I am unable to join in my current family plan. I have been using this plan for over a year now and upon renewing, i got a message that "you can't join this plan, you can join someone else's p...
  • Maxim
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Address Change - Members can't join...

PlanFamily PremiumCountryBelgiumDeviceiPhone & Macbook ProOperating SystemMacOS Monterey 12.4 My Question or IssueWe moved to a bigger place. So I changed my address in my account. Now my new partner moved in and wants to join the Family Premium plan...

  • Newbie
  • Plan Family Premium Country Belgium Device iPhone & Macbook Pro Operating System MacOS Monterey 12.4   My Question or Issue We moved to a bigger place.  So I changed my a...
  • Dian
  • Moderator
  • 361 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 361 Views
  • 1 replies
  • 0 likes

Can't access Family Plan

PlanPremiumCountryUSADeviceSamsung Galaxy S21Operating System(Android My Question or IssueI am part of a premium family plan setup by my daughter but paid for by me. My wife and I both had phone issues and had to get a new phone, so the sign in detai...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S21 Operating System (Android   My Question or Issue I am part of a premium family plan setup by my daughter but paid for by me. My w...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in family plan user

One member have trouble login in on her new phone.Have user name.

  • Casual Listener
  • One member have trouble login in on her new phone. Have user name.
  • OscarDC
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Family Premium Prepaid renew

PlanPremiumCountryMexicoDeviceAll devicesOperating SystemAll devices My Question or IssueI have a prepaid family plan that lasts 3 months, it is about to end and I want to know if renewing with another plan of the same duration will count it as the s...

  • Newbie
  • Plan Premium Country Mexico Device All devices Operating System All devices   My Question or Issue I have a prepaid family plan that lasts 3 months, it is about to end and I want to k...
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 293 Views
  • 1 replies
  • 0 likes

Cant change the User of the Premium Family Account

Hello Community,while i was trying to log into my Spotify Premium Family Account today i noticed, that i can't switch onto my account in the Premium Family and only use the account of my mother where none of my Playlists are listed or heard. I also c...

  • Visitor
  • ...here none of my Playlists are listed or heard. I also cannot log myself into my account using my username (not the name thats shown to the public). The only thing that works is the admin of the Family A...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

I can't connect to my family plan

My mom had to change her payment method, but forgot and our plan expired. After the plan expiring and her changing the payment method, I wasn't able to connect to our family plan again anymore

  • Casual Listener
  • My mom had to change her payment method, but forgot and our plan expired. After the plan expiring and her changing the payment method, I wasn't able to connect to our family plan again anymore
  • Maxim
  • Spotify Star
  • 475 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 475 Views
  • 7 replies
  • 0 likes

Criei um plano família e minha filha nao consegue acessar.

Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"

  • Visitor
  • Quando ela tenta acessar pelo convite aparece "só é possível acessar o plano premium de outra pessoa uma vez a cada 12 meses"
  • Brunelicia
  • Community Legend
  • 208 Views
  • 1 replies
  • 1 likes
  • 208 Views
  • 1 replies
  • 1 likes

Kicked off my family plan

Had an email about family plan renewal with my wife, didn’t verify it within 7 days the seven days email, and now I can’t get access to a family plan that I already pay for until 12 months? unless of course you want us to pay for a separate account f...

  • Visitor
  • Had an email about family plan renewal with my wife, didn’t verify it within 7 days the seven days email, and now I can’t get access to a family plan that I already pay for until 12 months? unless o...
  • Maxim
  • Spotify Star
  • 554 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 554 Views
  • 1 replies
  • 0 likes

family plan

I want to create a family plan for myself and children. Children already have individual premium plans. Understand they need to cancel their individual accts and then join my family plan. Will they still have all their current playlist etc and if not...

  • Newbie
  • I want to create a family plan for myself and children. Children already have individual premium plans. Understand they need to cancel their individual accts and then join my family plan. Will they s...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Migrate profile to another account

My wife has her own paid (single profile) spotify account.We'd like to cancel her account and migrate her profile (and all contents) over to my premium family plan.

  • Newbie
  • My wife has her own paid (single profile) spotify account. We'd like to cancel her account and migrate her profile (and all contents) over to my premium family plan.
  • AdamDam
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Entering the Correct/ Matching Address and Still Getting an Error

My mother in law just moved in with us, and I am trying to send her a guest account to our Spotify Family account.I have entered the EXACT account address multiple times, and it keeps saying the addresses don't match. Now, I can't log her in because ...

  • Visitor
  • My mother in law just moved in with us, and I am trying to send her a guest account to our Spotify Family account. I have entered the EXACT account address multiple times, and it keeps saying the a...
  • Yordan
  • Moderator
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution iPhone upgrade

PlanPremiumukiphone 13hi I’ve just upgraded my iPhone and auto swapped details . Some how my sons member plan is now on my phone and I can’t seem to put my manager plan back on . Any ideas

  • Newbie
  • Plan Premium uk iphone 13 hi I’ve just upgraded my iPhone and auto swapped details . Some how my sons member plan is now on my phone and I can’t seem to put my manager plan back on . Any ideas&nb...
  • Alex
  • Moderator
  • 616 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 616 Views
  • 1 replies
  • 1 likes

Family plan- adding members issue

PlanPremium FamilyCountryCzech RepublicDeviceOnePlus 8 Pro, Huawei P8 ProOperating SystemWin10, Win11 My Question or IssueGreetings, I recently upgraded to Family. I'm having issues with adding family members. I tried to use my daughters gmail accoun...

  • Newbie
  •   Plan Premium Family Country Czech Republic Device OnePlus 8 Pro, Huawei P8 Pro Operating System Win10, Win11   My Question or Issue Greetings,   I recently upgraded to Family...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 197 Views
  • 1 replies
  • 1 likes