can we allow explicit music for family plan?

[parkyyy]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim · Accepted solution]

Hey @parkyyy ,

Thanks for reaching out 🙂

The plan’s manager (the person who started the plan) can choose to allow or block content marked as explicit for each member of the plan.

If you’re the plan’s manager:

1. Log in to your Family page.
2. Choose a member.
3. Switch Allow explicit content off (gray).

Hope this helps!

[parkyyy]

thanks so much!! 

[Gimulnautti]

Hello. This solution does not work for our family plan. Tried to switching off the block of explicit content yesterday. Today, the setting still hasn't changed.

[Gimulnautti]

Ok. Solution was incomplete. The family member still has to toggle the setting off on her own device after logging out and logging in again. Now solved. 🙂

[YM6]

I did, but the explicit music is still unavailable for the family members. The button doesn't work! 

Is there any other solution? 

[OscarDC]

Hey @YM6,

Welcome to the Community and thank you for joining the conversation.

Keep in mind that the process can only be done by the plan owner (admin). If you've already followed the steps mentioned by @Maxim and the issue persists, it's possible that users have to log out and back in twice with their own accounts to force the sync between the plan settings and their devices.

If the issue persists after this, would you mind telling the other users to try on a different device than the usual to see if it makes any difference?

Lastly, make sure all other users are updated to the latest version of the app to avoid any inconvenience this may cause.

Hope this helps. If anything else comes up, we'll be here for you.