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Premium Duo. When try to add mbr, states account already found. inv plan has been cxl

Premium Duo. When try to add mbr, states account already found. inv plan has been cxl

Plan

Premium Duo

Country

 

Device

(iPhone 12

Operating System

(iOS 10, 

 

My Question or Issue

 

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1 Reply

Hey @kwilson1689, thanks for reaching out to the Community!

Can you send me a screenshot of what you're seeing when you try to add someone as a member to your Duo plan? Make sure to hide sensitive info when posting to the Community.

 

Also, can you let me know if they have joined more than one Premium Family/Duo plan within the last 12 months? 

Once I get more information I'll see what to suggest.

Billy-JSpotify Star
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