Premium Duo but only one of us can access audiobooks :(

[tommed84]

Plan

Premium Duo

Country

United Kingdom

Device

iPhone 13 Pro and iPhone 14 Pro

Operating System

iOS 17.1.2

My Question or Issue

I upgraded my account from Premium to Premium Duo and connected it to my partners account so she now also has Premium (coming from Apple Music). Her account correctly says she's on Premium and most of the functions work as expected, but she can't access the audio books (it tells her to upgrade to premium), but I can.. the whole point of upgrading for her was to access the audio books which we believe she now has an entitlement to according to the T&Cs, so if this doesn't work, we'll just have to downgrade my account. Does anyone know why this is please?

FYI, mine if the iPhone 13 Pro and hers is the newer iPhone 14 Pro - we've updated the OS and Spotify apps to the latest.

BUG: Also, tried to upload images from my Photo library (on macOS) to this support page; you're allowing .jpg but not .jpeg - please update as this is what's used by iPhoto and iPhones!

[12136646844]

Downgrading my subscription because of this product limitation. Some person is paying a premium cost but not receiving the benefits

[pindab0ter]

Same here.

[looneylau]

Wondering if this issue will actually be addressed. I switched to duo so my husband and I could have the same benefits and access. I'm paying more so that we could both have access to all that's included in premium.

[Johnbo1]

So lame. Spotify fix your stuff and stop hiding a terrible customer experience behind a technicality!!

Stuff like this is what makes people switch services.

[Luukelekuuk]

In 2023 it is stated that the possibilities will be explored in the future, yet here we are in May of 2025 with no intents of fixing this issue. Ridiculous! Why not be more clear about this? Why not let us change who is the "plan manager" ? Why lock one person out of the premium services? Great job spotify, time to switch subscriptions. 

[hidoi]

Please fix this problem. For a shared account that is paid for, both users should have equal access to content. Spotify subscription pricing has also gone up and your customers are requesting for this to be resolved.

[SMulliken]

This is still a problem in May of 2025... how do we communicate this problem and need for an update to Spotify?

[brandonghazali]

Very disappointing that the Duo plan is marketed as two premium accounts, and yet, one is lacking such an essential feature. Perhaps rename the plan the 1.5 plan, as the second member is clearly not getting full benefits.

[1243464792]

This is a deal breaker.  Fix it. or don't advertise it as DUO PREMIUM because it's not premium for both then.

[FattyDingDongs]

This is pretty misleading. Not happy. Between the near constant "A/B" testing of BS features no one wants, absolutely unrelated "Albums for you" suggestions, and misleading product packaging, spotify tests my patience. 

[junk2]

It still isn't fixed at this point. Really disappointing that they would pull a bait and switch like this. We both had a Premium account, but that must be why they give a discount, because it isn't really worth 2 Premium accounts.

[1220375769]

This is deeply troubling and shows Spotify's true colors. What's the point of a "duo" plan if only one person gets full access. Really considering going over to apple music.

[Mrpaulorton]

This is a complete rip off. 

I pay for two accounts but one of them is not as good as the other.  You pretend this to be two full accounts but it's not.  Complete customers service fail.  

I shall be looking at other streaming services

[Lauri03]

That’s ridiculous!!!