Premium Family member getting Ads but should be Ad free

[Granda_G]

Plan

Premium

Country

Ireland

Device

Motorola Edge 20Lite

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim]

Hey @Granda_G,

Thanks for reaching out.

I recommend making sure the plan member is logging into the Spotify app using the account they used to accept the Premium Family plan invite 🙂

You can also check if they've even successfully accepted the invite:

1. Go to your account page.
2. Under Subscription, choose Manage members.

Let me know how it goes 🙂