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Premium Family without 3-months trial

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Premium Family without 3-months trial

I used already the 3-months trial for free the beginning of the year and then cancelled.

Now want to get the Premium for Family. It shows as the only option the Premium Family with the 3 months for free, then tells me I used it up already but can get the usual Premium Family without trial and when I click on it it redirectsts me to the option with the 3-months for free.

I am running in circles. How do I get to the Premium Famil without 3-months for free?

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Accepted Solutions
Marked as solution

Hi there @6d68u5fes4ixhrr,

 

We'd love to help you purchase Premium Family without landing on the Free trial link page!

 

This is happening because you've already used the exact payment method for the Free trial. Do you by chance have another payment method to subscribe to Premium Family with? 

 

If the answer is 'yes', then you can enter the other payment method and subscribe. Once this is done, you can update the payment details and change your payment method to the one you prefer.

 

If you'd still like to try using your current payment method, try with this link.

 

Keep us posted!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
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View solution in original post

5 Replies

Hi there @6d68u5fes4ixhrr,

thanks for reaching out about this !

 

Could you please try going through the process by opening this page using incognito web page ?

 

You can also do it on the web page you have and try to solve it this way.

 

Let me know how it goes 🙂

Hi OneByBoo,

 

 I tried the link incognito - > still coming to the page wih the 3 months trial 😞

Marked as solution

Hi there @6d68u5fes4ixhrr,

 

We'd love to help you purchase Premium Family without landing on the Free trial link page!

 

This is happening because you've already used the exact payment method for the Free trial. Do you by chance have another payment method to subscribe to Premium Family with? 

 

If the answer is 'yes', then you can enter the other payment method and subscribe. Once this is done, you can update the payment details and change your payment method to the one you prefer.

 

If you'd still like to try using your current payment method, try with this link.

 

Keep us posted!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Hi Petya,

thank you!

Changing the payment method worked! 😅

Have a great day 🤗

Hey there @6d68u5fes4ixhrr,

 

Thanks for getting back to us with this good news! 

 

We're really happy to hear (read) that our suggestion worked out for you. Thumbs up to you for marking the response as a Solution. You're already helping others by giving them a shortcut with this 🙂 

 

Have a wonderful day! And do let us know if we can help you with anything else.

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

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