Help Wizard

Step 1


[Premium user]Why can’t I fully listen to a album or playlist ?

[Premium user]Why can’t I fully listen to a album or playlist ?


I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue.


This was not happening before, and I don't understand why it started today.
Again, I'm a premium user, and I'm listening on my PC (not even mobile).

This is not happening at the end of the queue! This is happening in them middle of the FIRST song of the queue.


Another annoying thing is that after 1min or so, after I pressed pause, it starts playing again a random song that I didnt choose or asked for...

Help... this is annoying as 

1 Reply

Hey @Jproenca, thanks for reaching out to the Community!

Can you try a clean reinstall of the app following these steps? If that doesn't help, let me know the current software version running on your PC. 


Let me know how this goes!

Billy-JSpotify Star
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