Problem Adding Family Member - Blank Screen

[wrx_gli_renee]

Hello Spotify World!

I am attempting to add a family member to my family plan.  I currently have two members added already, but I need to invite the third.  I go into "Account," then click on "Premium for Family," but the screen where I should be able to invite memebers stays black.  I do still have the toolbar on the lefthand side though.  I just cannot see the options where I can send an invite to my family member.  This has been happening for nearly a month.  Is anyone else experiencing this?

Thank you!

[Donken1]

Similar problem. Just enrolled as premium for family. screen for adding members is blank.

[rnd1]

I am having the same experience. Get a blank page where it should say "Invite Members." Isn't an administrator going to respond? Why is there no telephone customer service?

[nigellavender]

yes, same for me. this should be easy!!!

[ausframe]

Same problem.  I just registered for the family plan but can't invite anyone as it is a blank white screen.  Would like to start using since we are paying!  

[Connor961]

I am also having the same issue. I just signed up for it and would like to add people but it just gives me a blank white screen. Has anybody had any luck finding a solution? If I am going to be paying for this I would like to have full use.

[ausframe]

Update - I was able to invite family members by going to the welcome email from spotify on my iphone and it worked.  Hopefully that may help some!

[nigellavender]

Yes this worked for me too

[wrx_gli_renee · Accepted solution]

I found that opening this as an incognito window solves the problem too. Hope this solves the issue for you all too!

[Fridlor]

I m french speaker and my english is not very good. Can you re explain how you solve the problem ? I didn t understood... 

[MarcelJust]

I'm still facing the same problems, even after trying the mentioned solutions... @ Spotify or someone else of the community; how can I solve this problem?? Hope to fix this asap as I'm already paying for family premium.....

[JaChSi]

I have the same problem. Just a blank screen on "Premium Family".

"Incognito"-mode doesnt solve the issue and i don´t have the invitation-mail anymore.

Is there any support from Spotify?

[henrysurrey]

---

@JaChSi wrote:

I have the same problem. Just a blank screen on "Premium Family".

"Incognito"-mode doesnt solve the issue and i don´t have the invitation-mail anymore.

Is there any support from Spotify?

---

I'm having the same problem and I see this is list as "Solved' but I dont see the solution...what is the solution??

Thanks

[jaglan2220]

Same problem here... can't alter my family subscription and i've had too long to still have the original email. found an old solution online that said to deactivate family and then reactivate... still a blank, white screen.  rather annoyed that i have the option to have 6 family members and currently there are only 3 of us.  there's been a change to our family dynamic and i'm a little irritated that Spotify, the company, doesn't seem to care that so many users can't access their premium accounts properly. 

i don't want my kids to have to lose all their downloaded and saved playlists so just i can add a new family member.... 

[Musiker43]

How does one open as an incognito window ?

[markrigby2012]

Hi, could you tell me what an incognito window is?

Many thanks

[JaChSi]

Hey markrigby2012,
the incognito-mode in firefox is equal to "inprivate" in Internet Explorer.
I fixed the Problem by using another device (my mobile phone/tablet) for inviting other family members.

Hope you can fix it the same way.
JaChSi

[markrigby2012]

Many thanks, I’ll give it a go.

[susanneT]

Opening the account in another webbrowser (Firefox) solved the problem, used Safari when experiencing the problem with a blank page.

[lac6imd7wj6uj8n]

This is just rediculous! I have the blank screen also. Tried my phone, no luck! Ipad, no luck!

I can not believe this.